Such great timing to stop by the UPS. After stopping by another UPS store and Staples I was happy to find this UPS open. I needed to print documents and mail them off. The energy was so good. Those two ladies were so nice to engage. In the last 30 minutes it got really busy and they worked their way through that line. Will now be my store of choice for these needs. read more

The UPS Store - Busy on the last 30 minute's - Mailbox Centers Near Me - Pinole, California

I come here every once in a while to drop off an Amazon return. All I need is a receipt. I prefer to do it with a person so I know it gets taken care of. But every single time I come here I get that older lady who always snaps at me "you know you can do this yourself over there at the self serve?" The first time she did this, she added "we had a big training the first day we got it" You know what, no one was at your big training. So every single time I come in I get this lady and every single time she snaps at me "there's a self serve right over there." Why does this lady not want to do her job? Can anyone explain this to me. Why do I have to get snapped at every time I come here? So today I go there, there's another lady there, a blond lady and I give her my amazon return so I don't have to deal with the angry old lady.What does she do? She gives it to the angry old lady. "Do you know there's a self serve right over there you can do this yourself." "Yes. I do know." She stands there for a second and realizes I just want her to do her job. For the love of God can someone at the store tell this angry old lady to stop snapping at people and just do her job? read more

The ladies in the store complain a lot . Not friendly at all. It is like you are bothering them . Lazy , always directing customers to the self serve . I'm over this place . 3rd time and the interaction is the same . Horrible read more

Customer service by the guy was rude. I had a return and it was a large return. The return stated no box/no label and he told me He couldn't accept it and to return once I had it in a box or bag. I didn't appreciate his tone and the way he said I had to specifically bring it to him when I came back. I ended up going to the UPS in San Pablo and they gave me no issues returning it that way. They even joked that he probably didn't want to box it up himself. Please improve the attitude and be less rude to customers. read more

Moral of the story, DO NOT send your packages for pick-up at this location. On my tracking it showed my packages delivered on 11/28 for pick-up when I was away from thanksgiving holiday. Later that afternoon on 11/28 it shows my package as "delivered" (meaning someone picked it up). I contacted the store and stated that the packages were actually being sent back to the UPS hub. I requested them to keep my package there, but they said they can't. They stated this might just be a mistake and they will be delivered the next day, this was all stated by the associate named Frank (if that's his real name as he was very rude). When I come back from thanksgiving break on 11/30 I went to the store my packages were not there. I called the UPS hub location they don't know where my packages went. That means that UPS store or UPS truck driver stole or lost my packages. I went through so much hassle but got my money back but not my items. Be very careful delivering here. read more

The UPS Store - Mailbox Centers Near Me - Pinole, California

Did this place change management? Walked in today and didn't see the usual crew of ladies. What was bothersome is one of the new guys in a yellow shirt made it a point to talk to all of his customers about god. Really not ok. read more

Look I get it, I worked front desk at city hall before. But we let everyone in until closing time. It's part of the job. At the very least post a sign somewhere stating that the last person you're serving will be at 2:50pm on Sundays. Otherwise this just doesn't fly with me. Wasn't just me, maybe 4-6 people came after me and were turned away. I was just doing an Amazon return. Not a big deal I'll wait until tomorrow, it's just why have a closing time if you don't follow it. Messed up. If there was no line you would have let people in until 3pm. So just because the line is long you stopped the line? You might as well say no one can come after 2:30pm if that's the case, basically the same thing. Not a fan of this business practice. But UPS is a necessity, I'm just complaining because I want to and can. For anyone reading this, don't bother coming here 5-10 minutes beforehand on a Sunday, they'll just turn you away due to laziness, possibly due to policy. If it's due to policy, I wish they'd show it somewhere on the window at least. USPS lets you line up until 5pm. read more

The UPS Store - Hours as of 03/09/2025 that they don't follow because they're lazy. - Mailbox Centers Near Me - Pinole, California

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Extremely rude middle aged dark skin lady demanded i stand in line to use a kiosk to return a package even though there was multiple people waiting for the kiosks and she was standing around doing nothing at an empty counter. She then walked me over to the kiosk refusing to help me at the counter. She made a mistake at the kiosk and became very irritated when she had to take me to the counter. I understand everyone has a bad day. But relying on a customer to do the job that you are being paid to do and giving them an attitude and making a scene during "helping" them is ridiculous. More training is needed in Pinole! read more

I used to love coming to this Pinole store. Hadn't been there for a few months and wasn't aware that the new self-service stations were implemented. There was no line today and an old lady was standing there talking to someone behind the counter. I walked straight up to see Hello. She gave me this annoying look and pointed to the front of store that I can do the self-service on drop offs. I do enjoy using the new tech but this old lady really has some serious attitude issues. That kind of customer service, or the lack of, is unacceptable. What's the point of ruining anyone's day by a disgruntled employee that is unhappy working there? I will take my business elsewhere in the future. read more

Went to this location and was turned away because they only had one trained staff member and they said it would take 45mins to an hour before she could assist me. I wanted to mail 2 letters certified. Unbelievable read more

This is a very busy location and it's close to home but there is so much chaos each time I visit. I had a staff member assisting me a few days ago and she kept walking away to help other patrons. They get the job done but be prepared for a wait and know exactly what you need before you go in. read more

return my item to Amazon so I went to this ups , the staff is so nice and work efficiently! Thank you she helping me to pack up my return item box ! read more

Very rude customer service! Ever since they got the machines they don't want to help you.

Lisa and Alice were extremely helpful with LiveScan when I was getting the run around everywhere else. Thank you ladies.

Customer service is horrible, im in here right now its 10:05am on Jan 7 2026 the staff wake up in a bad mood i walked in said good morning no one said anything back, as soon as I walked in the male employee looked at me and said we are sending you to Richmond and the lady employee looked at me and she was like ughh noo and she literally shrugged her shoulders. After she just pointed at me and said sit like i was a dog, i laughed and said well good morning to you too. I didnt come in rude or loud so i dont know why the attitude. If you dont like your job or having a bad day keep it to yourself and act professional. Like they always say keep personal shit outside your work door. The lady employee has a mask on 24/7 and wears glasses also has long hair and the male employee is short has earrings and short hair and always wears a gold chain read more

The employees in this store always go over and above to help you. The day we went they were extremely busy and remained courteous and efficient. We had papers for notoriety and always were handled very professionally. Very great service! read more

The staff on Fitzgerald Drive, Pinole are very friendly, kind & most of all very knowledgable & helpful! They have the latest technically to make sure your packages arrive on time!! read more

Let me preface this by saying I take full responsibility of my actions. My mistake led me down this rabbit hole of disappointment... I, accidentally, had my Amazon packages delivered to this UPS store. I meant to send them to the Amazon locker space a few businesses over. I, already, knew they would not give me my packages. It's their policy (according to the manager). They do not release packages to people if they are not a mail box renter. I am not. I went in this morning to let them know of my mistake & to ask them to return my packages to Amazon ASAP so I can reorder said items. They could not find my delivery... Despite receiving a message from Amazon informing me that a "Lisa" received the packages & the person I spoke to this morning confirming that a "Lisa" works there, my packages have mysteriously disappeared. I'm leaving this review because I've already experienced poor customer service from them in the past (see Google review) & was hoping to make this interaction as quick & easy as possible. But I see, after a year, nothing has changed. When you walk into the store you are immediately greeted with signs plastered all over the place, "We have the right to refuse service." This suggests they still offer poor customer service & need these notices as back up. Once again, I accept & acknowledge that I'm the one who made the mistake of selecting the wrong address. But it just seems like an easy fix. Now I have to play the role of a sleuth & find my missing packages because this store either misplaced or stole my packages. As I've stated before, do yourself a huge service & go to any other UPS store. ANY OTHER UPS STORE. You'll avoid poor customer service, frustration, and the need to write your own bad review of this so-called business. read more

I hate getting finger prints done so I called and asked if appointments were needed. Was told, "No, just walk in." I walk in was first in line of about 10 that wasn't moving due to an altercation between a man and the worker about a late fee. My application and ID got taken and I was told to stand to the side. All 10 and maybe even more were taken care of before I was ever even seen. After all slowed down I was asked if I needed something and I was hella irritated that I was overlooked and forgotten about. I could've rightly turned into the man mentioned earlier and created my own scene instead I just decided I don't need to return to this particular establishment. read more

Customer service was excellent, helpful, experienced personnel, seems as though they handle a plethora of issues. Enjoyable experience, thanks ups read more

Be prepared to face lines out the door, especially at certain times. I am a paying customer with private mail box and amazon pick up. I try to come on off hours but still? When I joined in Aug 2025 there were several staff and were very accomodating. I did not have to wait. End of December their staff was minimal at best., and still is. This is NOT good... of course it's the economy...but UPS is a franchise. I understand the cut backs due to economy but if I am paying $$ a substantial fee every month this may not be worthwhile. read more

I so appreciated the help I got in copying some brochures for a seminar. I was giving to a nonprofit. The associate whose name I should have remembered allowed me her personal discount from AAA since I didn't grab a current membership. Great price easy service. Thank you. read more

We've been here a few times for notary services. Sunday was our agent we had assisted us during our two visits. She was professional, knowledgeable in documentation. We felt totally at ease and it's a great value without the worry. read more

A smile and good attitude can make a difference. And educating the customers on how to fl about doing a process right. Went in to. Outside a document again which I've done at other ups stores and the notary was just looking forward to clocking out. And like she had ran out of patience. read more

Got charged $3.95 for "computer use" after I emailed them 3 documents to be printed out ( using my phone and not the computer). The lady who assisted me used the computer to access their email but I'm still wondering why I was being charged for a computer I never used. I went back to ask why and they explained that each ups store is privately owned and well, that's how much they were charging here. To pay $4 because one of their workers used the computer for 5seconds....It's a Ripoff!! A few days ago I had 11color pages printed at the other location ( in San Pablo) and paid about $6 for it. The ladies who work here are very nice tho... read more

The UPS Store - Mailbox Centers Near Me - Pinole, California

Always ship my kids packages from here. DeMarco has great customer service and very friendly. It's always nice to walk in to good customer service, friendly staff and quick deliveries. read more

Absolutely ridiculous - I come here everyday to drop off packages. The one day I didn't tape it up this center charged me to tape the package. $1 the hispanic clerk said - ok no problem but obviously the package has three sides so then he goes on to say it's a $1 per piece of tape. If this is how you treat your regulars good luck read more

I followed the instructions that Amazon told me to do. But they wanted to charge me money to ship. Then they called me a dick head when I said that I followed the instructions that Amazon provided and why are they going to charge my money. Then they refused to take my package after calling me a dickhead. read more

The UPS Store - Mailbox Centers Near Me - Pinole, California

I will never use this business again. There was a heavy set young man working there that was disgustingly rude. Not sure what his problem was with me but he continued to help three people that came in after me and all I needed was a couple copies. I even pre-sent them to the store already so all he had to do was print them out and charge me. Then he singles me out and tells me I need to put a mask on, which I have no problem with. I understand that every store has different rules I guess. But the kicker was when this kid told me to go stand over by a computer. Then this kid starts helping a lady that came in way after me with all her Amazon returns and doesn't make her put a mask on. What the entire FU@k?! I told him after he helped the first person after me that I was on my break and all I needed was my copies. Why didn't the other people that came in way after me have to wait the way I did? He completely wasted my time. Of course I gave my business elsewhere. There is a Staples right down the street and they were so kind there. read more

The manager talks down to the employees, with condescending and belittling comments. I like the employees but clearly the manager is an awful leader to admonish hard working workers in front of customers. The workers just take it. I'm not sure if she doesn't know positive feedback for her employees or if it's that she is emboldened with white entitlement to employees of color. Please someone help the hard working employees. They are working in a hostile work environment. read more

This UPS Store is a joke... I went in to DROP OFF some packages and they wouldn't let me drop them off because I didn't have a mask. Mind you- there is no mask mandate at this moment, so people are used to walking around without masks because we've haven't had one for the past 3-4 months! The store worker suggest I should take my shirt off to wrap it around my face... ok sure that's going to happen. So I can reveal my under garments to everyone right? She wasted so much time arguing with me about the mask that if I "did have covid" she would have it by now. Instead of just taking my package and trying to get me out of there fast. She also said "you can leave your packages but I won't give you a receipt". Why? So she can steal the items I was returning... nice try. I won't be going back to this location and I have called headquarters to complain about this location. read more

Easy return drop offs, lines go pretty fast, and staff is friendly and helpful. The complaint I have is that parking can be challenging when the Planet Fitness is busy. read more

Unprofessional. Called ahead at 12:50 for notary service and actually talked to the notary. She said she takes lunch from 1 to 2. I could have made it to this store in time, but I figured why push her break time. I arrived at the store at 2:50, and she's still out to lunch. read more

My absolute favorite UPS store. Always great costumer service, punctual, quick, patient and the best personalities. A great group of people work here and they always have good music playing so if you do have to wait, the music helps. read more

I love going to this location because there's plenty of parking and it's not too busy in the evening after work when I drop by. People are always friendly and welcoming. Would recommend and this is my go to UPS. The one in el cerrito is always busy or is usually busy and most of the time it's busy around the area too which makes it feel stressful. They have notary services that are super affordable too! read more

I walked inside to drop off two of my packed and labeled packages. Right as I walk in the lady was so rude, demanding me to wear a mask. I walked over and said I was just going to leave my packages because they were already set go. Then she said "don't leave those packages here, I can't promise they will even be processed". As I was walking up she told me to get away. I told her I didn't have a mask, she said there was some in front. I just walked out at that point. The masks that were up front were in a dusty basket and taken out of the box, exposed. I would have probably ended up getting sick by wearing one of those gross masks. Save yourself the negativity and walk to the other shipping store read more

Not all UPS are created equal! This one accepts all my USPS & ships them for free. I didn't know that's not something they all do! They are friendly & efficient. I won't go to any other UPS stores any more. read more

Very late to open. It says 9am but i waited til 9:15 before I gave up. People are lined up frustrated. read more

I was so happy this location was open on Sunday. Went to drop off an Amazon return (I already had the items boxed and taped) so when I went up to the counter they simply scanned the email Amazon sent me printed out the label and no charge. I was expecting a charge due to some other disgruntled comments placed earlier but the person who helped me was very helpful, kind, and took care of the package very quickly and I was in and out in probably 5 minutes. Great location will definitely come here again if I need to drop off another item thanks and continued success. read more

UPS is UPS and these stores are franchises. Never had any real issues with shipping, but why does the store in Pinole & Fitzgerald still require masks? It is WASTEFUL to wear a mask for 10 mins and throw it out once stepping out. 36+ months since Covid and old Biden says the pandemic is over. This store needs to think of the overall environmental impact. I hope the owner of this store sees this comment. read more