I am beyond upset! My package has been out for delivery SINCE MONDAY 7/6/20!!! How hard is it for your guys to deliver to a Walgreens!!! On top of that, they can't hold it at this service center because I already had it rerouted! How am I supposed to get my package!?!? Never using FedEx again! read more

FedEx Ship Center - Rescheduled - Couriers & Delivery Services Near Me - Sun Valley, California

See all

This is my favorite Fed ex, because they know me and take special care to check in with me by asking how my family is doing. Remembering personal information about a customer is key for loyalty. Once I even had a dead battery in my car and the manager let me use her jumper cables, that is going beyond and above! I love Vicki, Lois and Teresa the most. They are so patient and kind even when Custer's get crabby and impatient during the holidays. It is so close to my office and they even gave a huge conveyor belt for big boxes. They always have all of the shipping supplies that I need and are eager to help in any way. It should be called Fedyes! read more

See all

Run as far as you can from this location. I waited 40 minutes to pick up a package. One employee was working. Then took him an additional 10 minutes to find my package. There was a point where I wanted to tell him to just send the package back to the sender, it would be less hassle. But he had my ID in the back, so I was stuck there. It was like a circle of hell. read more

I really hate how they are. Unfortunately for the stuff i purchase. Fedex always has to deliver it. I hate it. I live in a gated community. But for delivery service they let drivers in. They dont come inside and actually drop off the package. I work nights and I'm available all day. I expect packages to come and they would rather leave a door tag slip outside and say they missed me. What is that about?? A previous delivery a driver had the audacity to leave the package outside the gate and they stole the items i purchased and left the box outside.... horrible service. I call fedex and they tell me they cant do nothing about it since the package is already on its way out for delivery id rather pick my items up myself. I tell them that all the time and they give me the excuse that my nearest postal office will make the final delivery when its in a fedex truck...... horrible man. No stars at all!!! Screw that one star. Had to give a star to post but just no i dont mean it. read more

They straight up refuse to deliver 90% of my packages- neither UPS or USPS ever has an issue delivering to my building, but someone working at this fedex location actually told me their drivers basically just don't bother trying to get in. Then you have a 1 hour window to pick up your package AT the location (they don't bring it back until 6 and they close at 7) and there is always a SUPER long line out the door and usually only one person working. It's absolutely ridiculous. Avoid if at all possible. I always request shippers use UPS but it isn't always up to me obviously. If you aren't going to bother to attempt to actually make deliveries, at least don't make it miserable to have to pick them up. Madness. read more

Every time I have a delivery from FedEx the drivers are LIARS and say that "business closed, customer not available" and I've been sitting there the ENTIRE TIME! It's really frustrating that I have to go to the center or else it'll get delivered 3-4 days LATER than expected. Just stop lying!!!! It's old. read more

Not necessarily about this location, but about the company in general. HOW can a business be so consistently terrible and still remain in business? I've had three items ordered over the last month, all of which have been shipped through FedEx. One was lost for several days and finally delivered four days late, one was accidentally delivered to a wrong location, and the third was also attempted to be delivered at the wrong location. Now that package is going to be two days late. Why do companies continue to do business with this incompetently run company?? USPS is so much better. F. read more

ATT partnered with FedEx to accept equipment for free tried charging me $40 don't bother with this location guy up front doesn't know what he is doing. read more

The staff here were extremely helpful when I was returning a package that I had to send out.

They don't allow you to drop off packages after 5 pm. I drove all the way there. I've never been to a location that won't take packages when they're still open for business. read more

I've been standing at the front desk for 15 minutes to drop off a package. No one has come out yet to help customers. Every employee that walks by says they're not allowed to help customers. read more

Luis was awesome he shipped everything out fast and was super nice. He's really professional and helped me fix something wrong with my return label. 5 stars read more

FedEx Ship Center - Couriers & Delivery Services Near Me - Sun Valley, California

Clearly this location and its driver lack customer service. I understand my package requires a signature. What I don't understand is the window they require you to be home in order to sign for the package? 8:00am - 8:00pm is the requirement Monday - Friday. except I have work Monday - Friday and the driver arrived at 10:28am while I was at work. Now you've rescheduled the delivery to Monday with the same time frame. When I expressed my frustration and the possibility that the driver can arrive while I'm at work again, I was told that I can go pick it up from the location. What is sole purpose of your company if I have to come and pick it up? read more

Update: It's 2022 and this is still more of an issue than ever. I literally ended up writing a sign that said "PLEASE KNOCK, I AM HOME", sat in the living room ALL DAY, and was STILL greeted with multiple purple slips. Got to the point that they returned my $200 package to the shipper while I desperately tried to contact them to pick it up myself. These people don't even attempt to deliver packages and I genuinely could not be more upset with this location. Pull your shit together, PLEASE. read more

Completely agree with the 1-2 star reviews. The employees here seem to lack any type of common sense. Worth driving a few more minutes farther away for another FedEx. read more

Just dropped by there today, wasting time and gas for the person at the front to tell me that they don't accept Fed Ex Ground packages on the weekend, and I will have to drop it off on Monday. Sorry... but really? Nowhere on the label does it say that I have to drop off my package Monday-Fridays. She didn't even let me leave the package there. This makes absolutely no sense. It doesn't matter to me if the trucks don't come on the weekend, I just wanted to drop my package off, and you guys have an enormous warehouse to store items until the fed ex trucks arrive. All I wanted was a receipt and to drop off my package. This place is such an absolute headache and this policy to not accept Fed Ex Ground packages on the weekend makes zero sense. Please rethink this policy or put signs up in your store to educate people that you do not accept your own packages on the weekend. read more

FedEx has a terrible service delivery people does not update information on their system deliveries tracking system sucks customer service terrible and they cover each other's back they will not even give you their full names which they can just make up a name Customer service and office stuff not capable of fix a delivery problem this company is not a company that you can trust with your packages absolutely do not recommend it do not use it You will regret it read more

We had a really horrible issue, but they went ahead and delivered our mattress, free of charge. We are really thankful because at this time of quarantine we just had such a bad week! read more

I wish I could have given them a NO STAR! Waiting for a package to be delivered today. Went on their website to track it. Guess what? They claimed that no one was available to receive the package. They claim to have been at my door at 0951 and seriously? I've been waiting all morning. After calling the customer service department (twice) I received a call from a supervisor and stated that he was going to do everything that he could to contact the driver for reattempt the delivery. Upset as I still am, I corrected him and said that it wouldn't be a reattempt it would be more like initial delivery attempt. He calls at 1:44p and informs me that the driver would deliver at 3p. Here we are and it's 420p ( no pun intended) and I'm still waiting! FedEx, your customer service sucks! Oh and the supervisor stated that it has become a trend where drivers say that they attempt delivery but never actually do. I told them to fire these idiots! Still no package and no call back from anyone. Thanks FedEx! read more

I've literally been waiting on my patio all day! I get a message that says they came at 7:42pm but no one came. I wasn't left a letter that said they tried or anything. Do yourself a favor and pick up there. The drivers from this Fedex do not care about the customers and probably just want the day to end as fast as possible. This Fedex is trash. read more

Every time anything is getting shipped from fedex drivers do not attempt to get into gate or use any code. I watched driver walk to front gate look at it locked and walk away without attempting delivery of package. I walked to front gate and tag was left saying missed packaged! I call and place a hold on package but by time got down pickup location was closed.i called 15 minutes ago and rep on phone said it was at sherman way location on hold and i can pick it up immediately. I wast 20 minutes driving to location to be told its back on delivery truck and out for delivery since this morning!!! Now cannot work until company decided to do job and hold item since in almost two years not one driver has attempted to use intercom to he let into complex. Very unprofessional company..thanks for wasting my time and gas!!! read more

Your driver almost hit my car turning right on to Vanowen St. coming from the Burbank Airport on 04/08/2020 at 6:17 PM he turned in to your facility and literally was on my back trying to make the turn on Tujunga on to Sherman Way! I know people want to be home but there is NO REASON why he should be putting peoples lives at risk! read more

Fed ex is the worst company ! my package scheduled for Thursday turned into Friday then sat. And on sat the driver declares I'm not available to receive packages , so they just don't attempt to deliver! Need to call them? Good luck! Service reps are in India and there are no local phone numbers available!? Wanna chat online with a customer service rep? They only have virtual agents?? they don't give a single care about your time,lost monies, your inconvenience nor satisfaction! read more

FedEX drivers in valley Village area never stop to drop off packages because of the parking situation. Horrible customer service. I hope FedEx goes bankrupt with their poor business model. read more

It seemed like the staff was taking turns at the front desk, there was never more then 1 person helping at a time ; waited in line for 25 mins behind only 5 people. read more

FedEx in general makes it very IMPOSSIBLE to get your hands on your package! I hate ordering things online & will not be doing it again especially with FedEx! read more

Amy saved our lives. Tina and Samantha too. But we were having a rough day, and Amy helped us through it, and helped us retrieve our couch. Amazing customer service. Not only did she help us, but she made us feel like a friend. Thanks again Amy! read more

This place is either totally understaffed or the staff they do have is incompetent. I stood in line for 45 minutes while one employees checked in about 4 boxes. I was the second person in line. About 4 different employees walked through and didn't even acknowledge the line. read more

Wouldn't drop my mom's package off so we had to go here. Two employees over 30 customers line out the door into the parking lot. Too an hour or so. Not the employees fault I blame the company and the manager who apparently doesn't know how to runrhis place a bit more efficiently. Add more customers have separate lines or at least have someone walking the line to see if they can get a faster turn around. I dread having to come here again :( read more

First off, it's Christmas time so it's never a fun time to be at FedEx. If you are expecting crazy full service (packaging, taping & shipping) here don't! This is a basic Express location which I learned very quickly works best for people who have a quick package already boxed, addressed and just literally dropping off. The reason for my 5 stars are because of the great service my family & I received from Amy. We came in with 6 Christmas gifts going to 6 different places throughout the United States. Literally just the 6 gifts each gift wrapped, thinking we would hand them to Amy, give her the addresses & she would magically box & ship them. Needless to say that did not happen but instead of brushing us off she took the time to help us with each package and even got snacks for our uninterested 4 year old daughter. Amy went above and beyond today. Thank you. read more

My biggest complaint about this location is that there could be 3 or 4 employees working at any given time and they still make people wait. I've been there waiting in line several times and only 1 employee is taking care of customers and very slowly I may add. Customers should be their first priority not chatting with each other and doing things that could obviously wait read more

If I could put 0 stars I would fedEx driver came back didn't even knock on my door just threw the slip over the fence and took my package back with him to the facility, only reason how i know that is because I reviewed our house cameras and the driver didn't even have the audacity to knock or anything I come to the facility and the worker who attended me was rude as hell just because my package was under my fathers name I showed them his ID they still didn't want to release it to me I asked to speak to the "manger" she was useless just as the worker who attended me and rude as hell neither of them didn't want to release my package to me cause to them I was stealing so at the end of the day I left with out my package missed a whole hour of work just to not get my package pathetic those two lady's need a lot to work on their skills cause the customer service was sh*t manager my a*s never dealing with this bs again read more

It's just like the Chapelle Show episode of Pop Copy... I wish I was in a zip code that fedex didn't consider the "hood" because this is the most under resourced store I've ever encountered. Lines, lines, incompetence- drivers who don't come back when they say they will... read more

I hate FedEx. They don't even deserve one star. They suck. I'm not talking about this specific branch but the one that was shipping to me was also located in Sun Valley on San Fernando Rd or something. Well, I was expecting to receive a package on Monday. So, I stayed home to wait for it to arrive. I check the time and it's 2:30, wondering why it hadn't arrived yet, I went out to check. Apparently, they dropped by but only left a door tag, they didn't even call me to see if I was in. I signed the bottom of the door tag where it says that a signature is required to leave the package and put it back up on the door where they left it. The next day, Tuesday, when I get home from work, I see another door tag and with it checked the 2nd attempt. This time I called in and told the cs guy to specifically tell the terminal to drop off the package at the door. Now it's Wednesday, I get the final attempt door tag. I called in again and told them my situation. They said they were willing to make a fourth attempt and I asked whether I could change the address to where it can be delivered. They said no. Well, what use would it be to have it delivered to the same place and they don't drop it off?? So after some deliberation (it is now today), I decided I'll pick up the package so I called in to get the address. I call at about noon. The lady gave me the address. I was planning on going a little bit later to pick it up like at 1:30pm. Then, I get a call from the Sun Valley FedEx location and they asked if I was going to pick up the package. I told them I would pick it up soon. Then the lady told me that pick-up hours are from 8:00 ~ 10:00am and 4:00 ~ 6:00pm...Well, I have no time to pick up the package today. I won't be able to pick it up until TUESDAY because FedEx has CRAP pick-up hours. I am never again having anything shipped by FedEx. If I order anything, I am specifically going to ask for UPS. FedEx is terrible. Save yourself the pain, go with UPS or USPS. read more

I too had a problem with better be notified that a package could not be delivered because my business was closed. I don't own a business. The package should have been delivered to my home. I was home when I was notified that my package couldn't be delivered. It was a big mess. I finally got my package after going to pick it up myself twice. The first time it wasn't there when they said it would be. I later found a attempted delivery tab in the lobby of my condo building. What had actually happened was that the driver made it into my locked lobby, and left a attempted delivery tag in the lobby. He made no attempt to walk further into my small building to actually deliver the package to me. Nor did he call me to come out of my condo to get the package. Instead he slapped a mislabeled tag on my building lobby saying he was unable to deliver the package to a business that was closed around 11:30 in the morning that doesn't exist. Unfortunately, it looks like this lazy, crummy way of doing business has happened to others as well. read more

This review is for whoever the delivery driver is in Burbank---- ZERO STARS ZERO STARS I have never had a problem before last week. I had a package overnighted to me which was supposed to come by Wednesday 8/13. I made it a point I be home allll day. This driver came to my apartment complex & just left the door tag. This happened 3days in a row-- I ended up calling customer service and apparently there is a "behavior problem" with the delivery driver(s) in the area just leaving door tags with no intention of delivering packages. I explained to the representative, I know I can come to the store location for pickup- but that is not the service paid for. And now my sender is out her overnight shipping fee for nothing! Refusal of a refund. I am beyond upset with this situation. read more

Lady worker came to our door with drop off and refused to do a pick up. Said she only did 'delivery'

Fedex uses contractors now. I'm guessing the reason the packages aren't left half the time though they leave the tag in front of the door is due to the fact that the contract company is liable for packages which are lost or stolen. That being said, FEDEX hasn't done anything to fix this issue. As you can see by the sea of negative reviews, people have been having the same issue for quite some time now. I had an amazing fedex driver once but he delivered to my old address, the guy would even call me before delivering. He was a contractor too but I guess they're far and few who do what he did. Fedex would be my last choice to ship with. read more

Agreed with Megan B. This review is not for the service of FEDEx in general, but rather the specific location in Sun Valley. I have been here twice when I was not home to receive my packages, and both times the employees were quick to bring me my packages and really friendly! Also they are open until about 7 (i think) so I can pick up my items right after work! read more

I'll leave a star because I have to leave one. But it'd give it a quarter of one if I had to because they have doors that open. This place is horrible. I tracked my package to this store and I came in on Saturday to get it picked up since I needed my shipment before Monday. The scheduled delivery was for Monday but I payed for two day shipping when I placed the order on MONDAY night. In all, package left Wednesday from place I ordered(already late), arrived to Burbank and to this location on Friday morning at 7am. Package sat at location alllll day. So I decided to come in the next day @1pm(Saturday). Hence , I called the customer service number and they claimed I could pick this package up here. Front desk clerks said that package was in the back and they have to sort it out and it would take hours to pull. I said no problem I'll wait, manager came out she said come back by 430 and we should help you out. I said no problem I'll be back. Came at 430 to wait to 530 AFTER they closed to tell me they couldn't do anything to help me and they had to sort so packages could make the plane I'd have to say this is the worst experiences I've ever had with a delivery company. Unfortunately NFL only does FEDEX deliveries. I pay for the delivery service and if they're not fulfilling their statements why say you're 2 day will be days?? I f*cking hate this place. read more