I had to replace our over the range microwave and was looking for a reliable place to buy it…read more Doing some research I found the brand and model I thought appropriate. Research showed that recent customer experiences with DAD's were good so I took a chance with them. Glad I did. Among their large selection of brands and appliances they had the very one I wanted on hand. The cost was acceptable. I set up delivery and installation and even before I could drive home their 3rd party installer was on the phone to arrange an appointment. It was only three days later they came and installed it. Installer was great, arriving spot on time at the beginning of the two hour window, doing a quick, through and tidy job of it. All-in-all it was a quick, painless experience. I have no hesitation in recommending them to others.

This is my 3rd purchase from Dad's. The first was under the original ownership and the others were…read moreunder the new ownership. This order was for a replacement washer/dryer (Miele). We knew the specific model we wanted and it wasn't one they carried in their warehouse. They said it would take a week to get (it took less). They also said it would take up to a week to schedule their installer (they use a 3rd party). So they call me on a Friday before the order ship week is up and say they have them in the warehouse and could I take installation the following Monday late morning or early afternoon. Indeed I could. The installer calls mid-morning to confirm the installation time. They come on time an perform a professional install with all old units removed and new units installed without a single scratch or ding (my install was underneath a countertop with slots for a washer and dryer as is usually done for a dishwasher). Overall smooth and no complaints.

The part I needed was in stock and I was able to pick it up and finish my refrigerator repair weeks…read morebefore I could have gotten someone to fix it. The counter associate was OK. Didn't seem to really like their job much. Maybe it was a bad day for them. Oh well, I will of course be back for parts if I need them.

You say you need an obscure part to get your dishwasher or washing machine or other appliance…read moreworking again without spending $100 to have a repair person come by when they get around to it? You say the guy at the big box store looked at the failed one you pulled out and just gave you a blank stare? You have reached the end of the Yellow Brick Road! The wizard behind the counter will glance at the part and be looking it up on his computer before you can even tell him what it is, and be back with it from the stockroom in two minutes, or have it sent the next day from their warehouse in Upper Marlboro. Sorry for mixing my media metaphors, but there's no Trouble with this Tribles.

This business screw me over and defaulted on their contract. I purchased as dishwasher with removal…read moreof the old dishwasher and was told to call after I had the dishwasher installed for them to come and remove the old one. Now that I want to execute the dishwasher removal portion of my contract they are giving me the run around and saying they will not come to pick up my old dishwasher. I am in the process of selling a home and now have a dishwasher sitting in the middle of my kitchen. Be careful with this business. I will be filing a formal complaint with the BBB and will also be filing a police report to take them to small claims court.

Bought a stack washer and dryer over a year ago. Had a small problem with dryer and went back to…read morestore for assistance. They connected me with Enos, their repair person who was wonderful. He is so knowledgeable, reliable and a great asset to the Appliance Center. Thank you. Brenda

I just purchased a Speed Queen dryer from the Bethesda store. I worked with Mr. Curt Mohammed -…read morewho helped me understand the difference between the various models... and arranged for asap delivery and installation. The delivery and install process was superb. Can't say enough about how pleased I am.

We renovated recently and were having a hard time finding the right refrigerator with the main…read moreissue being we needed a counter depth fridge that was tall -- our kitchen has high ceiling but not a lot of area. Clayton Lugo from M&M was great -- he was very knowledgeable, grasped our problem quickly, and presented great solutions. He also was very communicative and responsive when we had to change our delivery dates. After we moved in, our laundry machine broke and we called up Clayton without hesitation. I had never used an appliance store before as believed (mistakenly I think) that I could get the benefit from online reviews and Consumer Reports. Clayton changed my mind completely -- I now recognize that his experience and understanding exceeds what I can find from online reviews.

I was referred to Appliance Land, and the washing machine was what we wanted, but we had some…read moreissues when the delivery came. One of the two delivery people was discourteous and objected to having to walk through our garage and backyard and complained a lot about getting through our garage. I asked for some help installing another item, and he objected. After having a relatively good experience ordering the machine, we decided to pay a little more. But the delivery was not as expected.

Wonderful experience buying a new refrigerator. We have bought several kitchen items from this…read morestore and they do a great job. See Dette. Good price, courteous and local.

This is my absolute favorite Home Depot! The team there is awesome!! The long time employees are…read moresooo helpful, caring, and cool people. It's like going into your neighborhood hardware store and that's not a feeling you get everywhere in the DMV. No other Home Depot has this vibe that I've been to. They don't have as huge a selection like Bethesda or even near PG plaza but, they have great people who work there. I absolutely love the long time workers but I have to admit their new hires are pretty awesome too. What I love most is they are real people, meaning not robotic or like zombies. I think this store should get a pay raise and increased professional training to have more knowledge. Idk what they actually get paid but, when you have people that are happy at work, want to help, stay for years and years, I would hope they get paid enough to have a good life. One of my favorite workers is the paint guy!! Mr. R. He's been helping me for YEARS and years :-D. Great job to this location. The only thing that would make this better is longer hours open like the old days and lower prices like the old days. Idk if those days are coming back ever. Maybe, it's be and I'm friendly to the staff, so they reciprocate? Idk. I have three other Home Depot's and I'm always choosing this one :-D

I had one of the worst experiences I've ever had at this Home Depot…read more Around 3:00 PM, I needed to buy a pallet of concrete. I already had two carts completely loaded with 16-foot lumber and other materials. When I got to the large contractor gate, the employee told me it was already closed and that I had to take everything through the regular checkout lanes. There were about eight employees standing there, and not a single one was willing to help or offer a solution. I asked to speak with the manager, and the response I got was basically that they didn't care. They just kept telling me to take the two heavily loaded carts through the front registers, which was completely unrealistic. The customer service was terrible. Instead of helping a contractor with a large order, they acted like it wasn't their problem. From now on, I'd much rather shop at Lowe's than come back to this Home Depot. Management seriously needs to improve customer service and train employees to actually help customers instead of making excuses.

We purchased a top of the line Jenn-Air oven from Bray and Scarff in Bowie, MD about a year and a…read morehalf ago. We also purchased, at a significantly extra cost, the five year warranty that Bray and Scarff offers on all applianced purchased through them. The first thing that went wrong was that they delivered us the wrong oven! Instead of the top of the line Jenn-Air, they sent us the next lower model. They were very apologetic, and they offered to take $1000 off the price, if we'd be good sports about it and just take the oven that they delivered. It seemed like and equitable deal at the time. In the year and a half that we've had the oven, they have been out to service it four times. On two separate occasions, we've gone without an oven in our home for two months at a time while, according to their claims, Covid-19 created supply line delays in getting parts to fix it. In other words, an oven that we've had installed in our home for one and a half years has spent half a year not working at all! The last thing to go wrong with the oven was that it randomly locked itself with food inside, during a dinner party! There was no way to get the food out, and there was no way to turn the oven off either, except for turning off the breaker. Eventually, it took a repair man to get the food out two weeks after the oven locked it in there! That was the earliest appointment the no-accounts in service could give us. Succinctly put, we were given a runaround by the sales people, and then we've been given multiple runarounds by the service department in Bowie. They initially installed the oven incorrectly; they've made appointments that they didn't keep, and they've scheduled appointments unilaterally without telling us. They are completely inept, and you should stay well away from Bray and Scarff in Bowie, MD. We will never do business with them again.

Bray & Scarf does not honor warranties or their written words in emails!!…read moreBray & scarf does not feel their company should respond and help their customers with defective appliances. Since Aug.3,2022 I have been battling with Bray & Scar regarding a 2 yr old refrigerator that quit working. I have repeatedly been in contact with Ms. Hollie Sweeney via texts and emails up until 10/15/22. Since then , Bray & Scarf has shut down all communications. On 10/11/22 Ms. Sweeney emailed me, asking for my telephone number, which I provided. I also was informed that she is no longer in that department. Despite her email that she would continue to help me, I have heard nothing !! I sent her a email & asked for a contact number. No response. It is now 4 weeks !! No response. I sent this email, hoping for a response. Nothing. My email to Ms. Sweeney, see below. Good morning Ms. Holllie, On Sept. 23,2022 you emailed me stating you were working on finding me a replacement refrigerator. To date, it's been 3 weeks and I have not had any communication from Bray & Scarf , other than you telling me "You are no longer in that department, but you would try to help me". I have continued to email and call you because , You did not give me any contact information regarding who your replacement is. It is very disappointing and very frustrating to deal with a company that has such disregard for their customers. So, I am writing to you again ,hoping that you have discussed the replacement refrigerator with your replacement people. Can you please contact me. I really need this resolved. Sincerely, XXXXXXXXXXX Text & Email contact info. xxxxxxxx I really can not understand Bray & Scarf's lack of Integrity. Their failure to honor their warranties & their written words. I was taught " Your word is everything !" I am asking that Bray & Scarf to please contact me via email with a contact name & number. No Stars