I went into the store to have my I phone 11 evaluated by the Geek Squad after an update that caused…read moremy I phone 11 not able to accept incoming or outgoing calls. I then decided it was best to purchase a new phone instead. I want to give a shout out to Computing Advisor Spencer Deuel. He was very welcoming and knowledgeable, answering every question I had about the newer I phones in store available to purchase. The transfer of information from my old I Phone11 to my new I phone 15 proved to be quite challenging to say the least (3 hours). I was so impressed with Spencer as he maintained a positive attitude while he navigated every possible solution for a successful transfer of information to the new phone. I respect his commitment to providing EXEMEPLARY customer service. Spencer shares his extensive job experience and is wonderful to work with and should be considered an important asset to his team at Best Buy.

I wouldn't even give one star! I recently purchased kitchen appliances from Best Buy, including…read moreinstallation, which was covered under my "Best Buy Total" membership. To say that Best Buy messed up the installation is an understatement. The dishwasher's installation was incorrect; the discharge hose was crammed into the cabinet space and not connected, discharging water between my flooring and subflooring, and causing significant damage to my brand-new home. My homeowner's insurance isn't covering damage; they have referred me to Best Buy to recover costs. I had to be out of my house for six weeks, due to the mold, mildew and repair requirements - further expenses. Total damage - $30K+ Best Buy has refused to take any responsibility for the damage or the repair costs, and at this point, won't even respond to follow-up calls or emails. Initially, they tried to blame the installation error on rodents - but couldn't make the case without any nests, droppings, bite marks, etc. Bottom line - they did an incomplete, ineffective job and won't accept the responsibility. So - before you make that Black Friday appliance purchase, please be aware of who and what are coming into your home, and the damage they can do! And - even though Best Buy says "relax - we've got you covered" in their advertising for the "Best Buy Total" membership - it seems they really don't!

The customer service saved the day!!…read more I will be returning to this store for future purchases 10/10 satisfaction with staff

We frequently shop at this location (Jantzen Beach) while we're in the Portland area. The store is…read morealways clean and shelves stocked. Employees are friendly and helpful. Returns are a breeze. We've also ordered items online for pick-up at the store. The online ordering and pick-up process is simple and painless. Would definitely recommend this location.

Ordered a dishwasher from Lowe's specifically because it showed available for pickup on a date that…read morefit my schedule. I planned my week around that timing. The day before pickup, the order still showed on track. On the scheduled pickup day, it suddenly changed to a week out. Strangely, I was offered delivery as soon as the next day for an additional fee. I contacted customer service through chat hoping to understand what happened. The representative was slow to respond, couldn't clearly explain why the pickup date changed, and after a lengthy conversation claimed the order had been updated and would be available for pickup that day. When I asked a follow-up question, the chat was abruptly closed. I then called the store. The first employee I spoke with was not particularly friendly or helpful. Before I could fully explain why I was calling, I was interrupted and spoken over, then placed on hold without any explanation. A second employee eventually took the call and confirmed the item was not actually in the store and that I would need to wait. When I began explaining my frustration with the experience and why the changing pickup date had impacted my plans, there was still no effort to explain what had happened or acknowledge the inconvenience. After I mentioned that I would rather cancel the order, it was canceled immediately without any attempt to address the issue or offer an alternative solution. What bothered me most wasn't the delay itself--things happen. It was the complete lack of communication, explanation, or concern from the three different people I spoke with. No one could tell me why the date changed, no one seemed interested in helping, and no one appeared to care that I had chosen Lowe's based on the promised pickup timeline. If the store manager or owner reads these reviews, my recommendation would be to focus less on the cancellation itself and more on how customers are treated when something goes wrong. Inventory and logistics issues happen. A little communication, empathy, and professionalism would have made this a completely different experience. Disappointing.

I arrived to a job interview at 8 am for a morning shift, when the 'AI' intended it to be 8:00 pm…read more The LOWES Team accommodated me immediately. They explained to me what it would take the job to be successful and how to stay steadfast and be successful in life. "Be, Honest, Brave, Work Hard and Treat people right". I'm glad Mr. IAN, the young store Manager and his Team are all on the same page in serving my community. Well Done Ian, Josh, Geoff and LOWES Team !

I had a dash cam installed by Matt Miller at the Jantzen Beach Best Buy, and he did an absolute…read more5-star job! Not only was the installation perfectly done and clean, but he also took the time to explain thoroughly how to use the device. His customer service was top-notch, clear, and very friendly. I highly recommend Matt and the Geek Squad team here. Thank you so much!

Ordered dishwasher online with installation. DW and installer showed up didn't have the right…read moreparts, called BB while installer was here, waited on hold over 10 minutes! Finally told installer to take it all away. A day wasted! Then tried to call BB for refund a day later, over 20 minutes on hold, was told I had to wait for my refund! Bad bad bad experience ALL the way around!

Worse Target experience ever! I went to buy some Beats by Dre for my daughter for Christmas! The…read moredisplay pink Beats by Dre said 99.99 on Sale! I asked at the counter for the $99 ones, they brought the product up, it kept ringing up as $179.99. Well long story short they told me they couldn't honor the price! Treated me like a criminal and kicked me out the store. I'm calling corporate because that's not how you are supposed to treat a "guest!"

Every employee here is so friendly!! Better Target selection than most. Super reliable and love the…read morecafe and Starbucks!!

Let's be honest: you either love these types of stores or you don't. You can go weekly and the…read moreinventory is very different. It's never the same twice. I personally love these types of stores. I never know what I will find, and that's half the fun of it all. This particular Homegoods store is large, well laid-out and very neat. (In some stores you can find stuff strewn all over the place, or items placed in incorrect sections by customers, or worse, on the floor. Here, there's none of that). It's well lit, too, and the aisles aren't too narrow (an issue I've encountered in other stores). While visiting here I asked to use the washroom in the back of the store. (Unlike other stores, unfortunately here the bathroom door is locked, and an employee needs to unlock it for you). Not the best system, but hey, I guess they need to monitor this due to shoplifting or people using drugs or something, I'm not sure. Anyhow, thank goodness I found an employee nearby and she was SO nice. Super friendly. That kinda made up for the hassle of having to find someone to unlock the door. They had the usual home decor and kitchen and bathroom accessories and gadgets here, but there was more furniture than I've seen in other Homegoods stores, and I also saw a few doggie strollers - and they were super nice! (Where were these when I was looking for one for my senior dog??? So good to see them here). They also had a fabulous section of greeting cards at the front - WAY more than I've ever seen in a home goods store. Nice! In general, they had a bigger and better selection of most everything. I was really impressed. The only reason I'm giving this place 4 stars and not 5 is because we had a crazy long wait at the cash to be rung out. There was only one cashier and, for the life of me and the other people waiting in line, she never called out for assistance. The other ladies in line and myself were surprised, as usually they call for back-up cashiers when the line gets long. I was really tempted to leave my cart after 10 minutes of waiting (it took 17 minutes before we could ring out! Such a long wait). Not great. But other than this issue at check-out, I was really impressed with the store.

All the little household things you didn't know you needed as well as what you went in looking for…read more This place is great and I know I'll be back!

Memorial Day weekend 2026! I came in and looked around. i Was asked if I needed help and so glad I…read moreaccepted it! Jack P. was able to give me an accurate square footage ( my calculations were off) and help me put a list together of items I would need as well as optional items to help optimize the process. Being a home owner doing my first flooring job went a little intimidating to excited to start. So many questions were answered and the time taken to understand my end goal. I feel 100% satisfied with my purchase, and with my service from the time I walked in to the time Sean loaded up my items on 5/26! HIGHLY recommend the service, knowledge and product! Jantzen Beach location is do g it right!! Thank you!!!

DeShonna and Amanda were very helpful in helping me choose a color grout and seal for my kitchen…read morebacksplash. Originally, I was interested in gray, after meeting with them, I went with sandstone- beige/ grey to give it a warmer feel. They helped me find the product in the store too! Thank you!!!!

phone number dont work. I tried and tried and tried but it wont ring at all. They need to review…read morethat and check it out for the customer like me. I bought that rug yesterday at jantzen beach store and the girl did not put hat rug in the bag. i came home and that rug is not there.

This location is legitimately profiling customers. At 10:30 am on a Sunday with nearly no one in…read morethe store - security is stopping customers from freely entering the store and making them wait behind a barrier. They claim it is about customer traffic. As i was standing in line to regretfully buy some shoes since the place down the way wasn't open yet, and I already had to subject myself to this treatment - a man who was stopped and told to wait just turned around and left. That is the correct response to being subjected to such a system. There were two security guards and one employee. When I stopped by the changing rooms to ask a question there was no employee in sight. Every news station or documentary crew should come and film this place - it is literally the worst way to treat customers or run a store I have ever seen. You want to feel welcomed and valued when going to a store, here you will be profiled and inconvenienced. What a joke. Jantzen Beach is a tough location and the city has done it no favors, but if you gotta stoop to levels this low - just close your store.

I came down for a wine-tasting trip during Memorial Day weekend. On the way back up to Seattle, I…read morestopped by Video Only Jantzen Beach to pick up a television for my new home. I was greeted by Mike Marto who I believe has been working with Video Only for around 30 years! He actually started at the Tukwila Video Only in Washington State where I usually purchase my TVs. Mike was great! He answered all of our questions without pressure. He is extremely knowledgeable about TVs, brands, features and even sound bars and mounts! We felt well taken care of and confident in our purchase with his guidance. He even came out to the parking lot to make sure the television would fit in our vehicle. Mike and another associate carefully loaded the TV and sound bar in our car and thanked us for our business. I would highly recommend Mike and the staff at Video Only Jantzen Beach and will be back again for all of my television needs. Thanks again!

I had a great experience with video only and the personnel that there. I got a great price on a…read morevery nice TV and sound bar. It turned out. I didn't really need the sound bar even though I'd open the box they took it back for a full refund and I was very grateful. I found and informative I would recommend video only at Jensen Beach to anyone.

Wow, this is really the place to get your rugs if you live in the Portland/Vancouver area. My wife…read moreand I were really surprised at the range of rugs to fit whatever price point you're looking for. Takes some time, there are a lot of options but some really great deals in the clearance room! Stellar customer service, Christian did a great job helping us pick out a few rugs that we are very happy with. Other staff helped hold them so we could shop more in other stores and then loaded them in our car. Well done!

I purchased a very expensive couch from this company. everyone was wonderfully helpful and kind…read morehowever my couch has so many snags now it's awful and they said they couldn't help me because the issues were at home well I had to order it there was nothing I stock so where the hell else would the problems have happened???? my house I am sick to my stomach as I would never have spent this much on a couch but they seemed to mean well. I will not only not recommend friend to go there but I will continually advertise in social media not to go here I may even sit outside the store to tell people to go elsewhere. I spent so much and have been screwed!! I will not give up I plan to visit I person