The staff here is always friendly, efficient, and does great work. The most recent example was…read moretoday, when I needed a new battery for my key fob. Juan took care of it super quick; I was literally in and out in two minutes! Best dealership in Los Angeles!

Truly so unprofessional. We attempted to look at Yukon and Acadia and their sales person Jorge was…read moreextremely unprofessional and not helpful whatsoever. Any question we would ask, he would reply with a sarcastic remark. He started making comments like "oh go to other dealerships down the street but grab onto your wallet good luck with those guys". Just making unnecessarily unprofessional remarks. When we ask if we can speak to a supervisor so maybe we can get a better deal he laughed and said "you're wasting your time here.. people don't negotiate. They just buy cars from us". This is extremely disappointing, especially coming in being so enthusiastic about possibly getting a new car. They need major important in their customer service over all. Not welcoming what so ever.

Another great experience and received excellent customer service from the service manager Michelle…read moreGoertz. You can count on her and this dealership to provide you with excellent service for all your needs.

Another wonderful experience at Galpin Ford. We turned in one truck and left with a new Expedition…read more Our Salesman Adrian Ballesteros and the manager Eric Ragland made the entire transaction easy, transparent and fluid. My amazing Wife, our 4 children and I thoroughly enjoyed the restaurant onsite for a bit while the team was working their magic. We are completely pleased with our purchased, the cleanliness of our new car, the dealership and all the staff we interacted with at Galpin Ford. Thank you so much for everything. Other notable mentions are Cheryl Castanoli and Tim Mendenhall, very nice people. Thank you for everything and see y'all again next time!

John Morovitz great experience! and he was really helpful throughout the whole proces!read more

been carless for 6 months after an accident and finally got my personal injury settlement and could…read moreget a car. found one I was looking for on auto trader at Keyes and John Morovitz reached out to me to schedule the test drive. Pretty smooth and not super annoying car buying process. Both John and Fred (financial) were extremely nice and helpful and were not super pushy about stuff (but this was a used car so less for them to offer) Was only there for a couple hours and left with the car I wanted so that was great. Thanks John and Fred

I've taken my car here several times for repairs and maintenance and have had nothing but great…read moreexperiences with Antonio and Derrick. They're very accommodating, friendly, and easy to work with. The mechanics are also very thorough with their diagnostics and repairs, which gives me confidence that the job is being done right. Highly recommend!

I had a genuinely great experience working with Mia at W.I. Simonson. She was friendly,…read moreknowledgeable, and on top of everything. Every question I threw her way, and I had plenty, was answered quickly and clearly. I ended up buying a Volvo C40, my first EV, which came with the usual "am I about to ruin my life?" anxiety. But Mia and the team walked me through the entire process, reassured me at every step, and made the trade-in feel surprisingly painless. If you're thinking about getting a new car and don't want to spiral, she's your person. I love my new Volvo. And, in case you were wondering, I named it "C40 Weaver". Get it? Like Sigourney Weaver...ok, yeah I'm an Alien fan...

What a great experience all around. I walked in with the…read moreintention of "just looking for test drive," but ended up driving away in a stunning Levante Modena! The salesperson made the entire experience seamless- they genuinely worked to get me the best deal, and they delivered! The whole team at Maserati of Santa Monica was incredibly kind and personable. At no point did I feel pressured or overwhelmed by aggressive typical sales tactics. If you're in the West Los Angeles area and just browsing like I was, Maserati Santa Monica will turn your visit into an effortless and enjoyable experience. Thank you!!!

Where do I even begin? I purchased a certified pre-owned Maserati Levante in January 2026. My…read moresalesperson, Julian, was professional and easy to work with, and the sale itself seemed straightforward at first. During my inspection, I pointed out several issues I was not willing to accept. I was clearly assured that all repairs would be completed, the vehicle would be fully detailed, and it would be delivered with a full tank of gas. Based on those assurances, I agreed to move forward. That's when things started to unravel. The due bill stated that nothing had been promised and that the vehicle was in perfect condition. I refused to sign it as written and had to push to get the agreed-upon items included. The finance representative told me to "just trust him," which was not acceptable. I ultimately had to write the terms in myself. Delivery was another issue. After delays and poor communication, I had to rearrange my schedule and have the car delivered to my workplace. I was told it would arrive early--yet it showed up late, and the vehicle was far from "spotless" as promised. There was still visible damage, and I ended up paying $150 out of pocket for a proper detail. It didn't stop there. I didn't receive my paperwork for over two weeks, and when they finally sent it, it was someone else's deal--including their full Social Security number. That alone raised serious concerns about how they handle sensitive information. As I reviewed everything, I discovered the vehicle had missed required maintenance--spark plugs should have been replaced at 35,000 miles, and I took delivery at 37,500. On top of that, the mileage on my DMV paperwork had the incorrect mileage on it, which made me feel like they were trying to pull something over on me and the vehicle had not even been smogged prior to sale, which is required in California. After multiple follow-ups, they agreed to correct the paperwork, complete the maintenance and smog the vehicle. I had to take additional time out of my schedule to bring the vehicle back to them. By February I still hadn't received my plates and I reached out. I was told that the smog was still not completed. I was told it was "urgent" that I go get the smog done myself. I could drive back down to Santa Monica and spend the day waiting again or I could pay for it out of pocket and submitted for reimbursement, which I am still waiting on 3 weeks later. I received my plates before I received the reimbursement that they were going to send out "Next Day". To this day, the process has been filled with delays, poor communication, and broken promises. For a luxury dealership, this level of disorganization and lack of accountability is unacceptable. This is not my first luxury vehicle purchase, and I have never experienced anything like this. Maserati should seriously evaluate how this dealership operates, I would hate to have my brand name associated with this level of idiocy. At the very least, some form of restitution should be offered given the number of issues and the inconvenience caused. To be fair, throughout most of this process the staff was nice and friendly, which I know hasn't been everyone's experience based on other reviews. I do think that may be because I remained calm and professional despite the issues. However, once I finally expressed frustration, the tone noticeably shifted and became more curt. Buyers beware--get everything in writing and verify every detail before signing anything. Needless to say, I will not be servicing my vehicle at this dealership.

I recently worked with Tiger Hakopian at IMX for my Toyota Sienna. I've been working with Tiger for…read moreover 12 years, and he's always been honest, reliable, and very responsive. He explains everything upfront, so there are no surprises later. Unfortunately, when I tried to sell my 2023 vehicle, I didn't get a great deal, checked four different places and ended up getting the lowest offer. That said, I'll still continue working with Tiger and highly recommend him for his professionalism and transparency.

Just leased a 2026 Hyundai Tucson through IMX and had a great experience. Robert was the person who…read morehelped us, and he was fantastic throughout the entire process. He was very courteous, took the time to answer all of our questions, and made everything simple and straightforward. Best of all, he was able to get us the car very quickly and at the best price we could find. The whole process was smooth and stress-free. Highly recommend working with Robert at IMX if you're looking to lease a car!

Thanks to Suzy's exceptional sales skills and sharp focus, the entire process was incredibly smooth…read moreand completely free of buyer's remorse. Even with a complex international wire transfer, she managed to wrap everything up in a single visit, helping me secure the exact Mercedes I wanted at the best price. Billy from the finance team was also amazing--he handled all the irregular, manual paperwork with incredible speed and professionalism. To top it all off, Mike even gifted me a charger! The speed and level of service here are truly world-class. I will definitely be coming back to this dealership for my next purchase next year!

I had one of the worst service experiences I've ever had with this shop. I left my car with them…read moreyesterday for service and was clearly told it would be ready the same evening. Not only was the car not ready, but this is now the second day and I still have no car, no update, and no clear explanation of what is going on. There was zero communication from their side. I had to keep calling myself just to find out anything, and every time I either got vague answers or empty promises. If you tell a customer the car will be done the same day, you should respect that commitment or at least proactively inform them about delays. Instead, they just kept my car and acted like this is normal. What makes it even worse is that they did not actually complete the service they promised. I lost two days without my car, wasted time and plans, and still have no proper service done. This is completely unprofessional and shows a total lack of respect for the customer's time. I would not trust this place with my car again and I definitely do not recommend them to anyone who values their time, money, and basic communication. If you are considering bringing your car here, think twice and look for a more reliable and honest service center.

Car buying in LA can be an exhausting experience. UNTIL you walk into Cars 4 u. Staff here is…read moreamazing and I got my approval in minutes. I want to share my amazing experience with the online market to make your experience easy and enjoyable, just like how the car buying experience should be. I've officially found my GO-TO dealership. After purchasing my second car from them, I couldn't be happier!

I bought a 2000 Lexus LS400 from here back in 2008. I'm still driving it! No pressure and I…read moreused my own financing. They even threw in a 3 month warranty and a free tank of gas!