Very great service! Brian is extremely friendly and helpful~ Travelled over 50 miles to get to this dealership, and it is worth the trip~ read more

Extremely disappointed with the level of dishonesty and disrespect at this Maserati dealership. I called to inquire about the cost of replacing a reverse light bulb, and was told it would be $1,200 plus tax because "the entire tail light needs to be replaced" -- supposedly the bulb cannot be changed separately. This is a complete lie. I went to a nearby independent service center, where they replaced the bulb for $15 -- no need to change the whole tail light. This kind of behavior shows a shocking lack of respect for customers. Assuming your clients are clueless and trying to push unnecessary parts at outrageous prices is unacceptable -- especially from a brand that claims to represent luxury and trust. Shameful experience. read more

This dealer sold us a car which breaks malfunctioning. They sold Maserati car and the car breaks malfunctioning and this was a manufacture defect. Be careful on purchasing those cars they are not safe to drive and they are unsafe for family. The breaks will malfunction and it will be dangerous for your safety. My wife was driving the car with malfunctioning breaks and we had no idea it was defective. This car company will not cover your rental or try to get you a loaner. You will be left in the dust even they admit their fault by selling unsafe car to clients. Maserati cars are unsafe to drive and I would not recommend anyone driving this car with their kids inside the car. read more

Sold Us an Incomplete Vehicle and Refused to Make It Right Purchased a pre-owned AWD vehicle from this dealership in 2024. At the time of sale, they failed to include a full-size spare tire -- which is a standard requirement for all-wheel-drive vehicles. We did not catch this at delivery, and apparently neither did they, or they simply did not care. Fast forward a year and a half: we got a flat tire and went to put on the spare, only to discover the spare provided is a different size than required for an AWD system. Putting a mismatched spare on an AWD vehicle causes serious drivetrain stress and the car became undrivable. We now have to have the car towed to a tire shop. The fix we asked for was straightforward: cover the tow, and make us whole on a proper full-size spare that should have come with the car. That is it. Instead, here is what we got: 10+ unanswered calls over three days Multiple promises of a callback that never came A manager named Sagar who told us he would get back to us -- six hours ago A final promise 3 days later of a callback in 5 minutes -- it has now been 25 minutes and counting Selling us an incomplete vehicle is a problem. Ignoring a customer for 72 hours is a completely different level of failure. They had every opportunity to handle this quickly and cheaply. They chose not to. read more

This Place is a car lover Paradise you can find anything you like from inexpensive to a high end luxur. If you planning on going there ask for number one salesperson Nerses super responsible, respectful and honest guy. He took care of all my needs and in the Future Nerses is the person to deal with. Say hi to him from Ignat. read more

Extremely disappointed with the level of dishonesty and disrespect at this Maserati dealership. I called to inquire about the cost of replacing a reverse light bulb, and was told it would be $1,200 plus tax because "the entire tail light needs to be replaced" -- supposedly the bulb cannot be changed separately. This is a complete lie. I went to a nearby independent service center, where they replaced the bulb for $15 -- no need to change the whole tail light. This kind of behavior shows a shocking lack of respect for customers. Assuming your clients are clueless and trying to push unnecessary parts at outrageous prices is unacceptable -- especially from a brand that claims to represent luxury and trust. Shameful experience. read more

Just purchased a Mercedes from these guys in November promised everything was new and updated , With only 2 weeks of driving the car the front brakes were squeaking and grinding made a phone call told them what was going on and they hung up on me !! The weekend came and took it in and then they said they can't do anything for me !!! So if you want to buy a car there make them throw it on the lift first take a mechanic cause now I had to pay out of my pocket on False car !!! read more

This dealership engages in deceptive business practices. From false advertisement of auto prices, to having salespeople misrepresent numbers, while management and the finance department contradict each other when dealing with you. They do not communicate well with each other or customers. I've been hung up on, lied to, left waiting on callbacks. I bought a 2022 Dodge Charger Scat Pack on May 2, 2025. I traded in a 2022 Chevrolet Silverado and financed the rest. Capital One, the company that financed the Chevy has continually called, emailed and texted me every single day since, regarding payment on a truck that Van Nuys Maserati took ownership of on May 4, 2025. My credit score was taking a dive because Capital One assumed I still own the truck. I was harassed every day for weeks. I was told it's my responsibility to find out what's going on with that payoff. I reached out on May 13, 2025 to inquire about if and when the payment for the Silverado has been sent out, I've been hung up on, told someone will call me back, been forwarded to random people in random departments. After many attempts to call back, Alfredo helped me get an answer, from a woman named Diane at the new car lot. I was told that the payoff check is ready, but the person that signs the checks "isn't in today." She will be in tomorrow, and once it is sent out, they will send me a tracking number. Why do I have to go on a search for a payoff on a vehicle that THEY OWN now? I kid you not, every time you try and reach someone in the "finance department", no one ever answers the phone. Ever. After dealing with Alfredo, I had a question about a replacement bumper that is supposedly on back order for my Charger. They tried to sell it to me with a broken and cracked front end piece on the bumper. Alfredo passes the phone to a manager named Josh who stated he would call me right back, and that he just had to walk over to his desk, he never did. When I did call back, Luis tells me, all of a sudden Josh and Alfredo are helping a customer. I was a rockstar to Van Nuys Maserati when they knew I was willing to give them my business. Yet now, after buying from them, I'm being treated like a groupie that got kicked off of the tour bus. When I first expressed interest in buying, I was in inundated by multiple calls, texts, and emails by different people asking if I was still wanting to look at vehicles. Even after I bought my Charger Scat Pack from them, that very same day. If there is such an epic push to harass potential customers, the energy is not at all matched when it comes to questions, complaints & concerns. I am not the only person that has been treated this way. One can easily look at reviews for Van Nuys Maserati online, and see others echoing my sentiment. This is outrageous. If I, a savvy businesswoman am willing to speak up not just for myself, but for others too. Imagine all the regular costumers who are being taken advantage of, do not feel heard while continually being gaslit, who are afraid to advocate for themselves. One bit of relief, they paid off my loan for the Chevy, almost an entire month later. SMH. For those of you who have had a terrible experience at Van Nuys Maserati like me, you DO have options. You can file a complaint with the Federal Trade Comission, The DMV & the Better Business Bureau, and NBCLA has a Consumer Reports Department. Though the fact that this embarrassment of a business isn't accredited with the BBB, should tell you all you need to know. Be your own best advocate, because f*€k these people. Moral of the story: DO NOT DEAL WITH VAN NUYS MASERATI, both on the new dealership side and especially not with the VNM used dealership lot down the street. Dealing with them has probably given me high blood pressure, multiple hits on my credit score, and for sure taken years off of my life. Marón! TAKE YOUR BUSINESS ELSEWHERE. read more

I came into this dealership with a pre-approval letter, but unfortunately, the experience was disappointing from the start. The manager gave me attitude as soon as they found out I wasn't financing through them. They made it clear they weren't going to be flexible or work with me on the price not even a small discount simply because I wasn't using their in house financing. It felt like they penalize you for coming in prepared. The entire interaction with management came off as rude, unprofessional, and honestly, a bit sneaky. It was clear they were not interested in helping unless it benefited their financing side. The only positive part of the experience was Gustavo, the sales agent. He was polite, patient, and respectful throughout which I genuinely appreciated. Overall, I wouldn't recommend this dealership. There are plenty of other places that are more honest, respectful, and willing to work with buyers regardless of how they choose to finance. read more

Don't come here if you aren't looking to purchase according to the sale's manager's say so & opinions. I was treated extremely poorly after I refused to convert my lease to a purchase for a ridiculous price after I stated this to both the salesman and manager. After things didn't go the managers way, he completely ignored me and appeared to have an attitude not even looking my way. So word to the wise, please be prepared in knowing what you'll want or stand for cause this place will run you over & treat you like scum under shoes. read more

Wouldn't offer any discounts. Went to different dealer and they took 7k off the RHO. Won't be stepping foot back in this location

5 Stars for Dmitrii the sales person and the finance manager! I've been searching for a Levante for weeks, originally looking for brand new only, BUT I came across an a CPO Levante that seemed too good to be true. I came in, they made the process fast, very easy, no pressure and explained everything! I've seen reviews saying bate and switch and honestly I didn't experience any of that here. I do a lot of research on dealerships and cars before I make a decision, but they were really not what some recent reviews had suggested. I will say the only very small negative is their dealership does feel a bit dated, and there aren't any snacks for guests... but I'll trade that for a great deal any day!! If you are looking for a Maserati or Alfa. Make sure you pay Van Nuys a Visit!! read more

Van Nuys Maserati - My CPO Levante! - Car Dealers Near Me - Van Nuys, California

Do NOT buy a car from these crooks at Van Nuys Maserati CDJR. On 12-31-25 Van Nuys CDJR advertised 2024 Ram truck on Carfax and Autotrader, for $95k. Over the phone the sales guy said that they could do 85k. I said "I'm a serious buyer, willing to pay cash. I'll have to bring my kid with me so let's not waist time." He said "we got you." As soon as I got there, the sales manager said 95k. So we then negotiated for two hours. Every sentence they tried to distract me with monthly payments, I had to say "Stop talking about the monthly payments. I can put down whatever amount or simply pay cash." Then we finally agree on 87K. Then I only when signing papers with the finance manager, luckily I notice they secretly added in $12,500, bundled with there finance plan, for a total of three warranties which I didn't even need, because a vehicle already has a full bumper-to-bumper factory warranty. When I told them I'm not buying those extra warranties, the sales manager told me "We gave you $7000 off, so you have to give us $12,500 for these other warranties whether you need them or not". I told them then I'll pay cash. I don't need thos EXTRA redundant warranties. Then the sales manager replied "then we're not selling you the truck. Unless you buy these $12,500 extra warranties. So of course I walked. These sneaky guys were never even gonna tell me about EXTRA $12,500. It is wise to NOT do business with Van Nuys Maserati CDJR, guys are these criminals. read more

Today I traded in my truck with the help of Jonathan and their great team . I would definitely recommend them great customer service

I went on the dealership to sell my car, very young people work there with no experience at all. I wait 1 hour to speak with someone. And nobody takes the time with me. HORRIBLE SERVICE!!! people please don't go to this place !!!! NO WAY !!! Overall very disappointing with this " young team " they've had very bad words inside the dealership very disappointing and unprofessional!!! Stupid guys !!! FIRST AND LAST TIME !!! NEVER AGAIN !!!! read more

SCAM!!! Don't go here! They scammed my daughter by selling her a used 2022 Lexus 300 for 66$k this is with all the extras and interest! Pure fraud! Pls do not give these scammers your business! I'm filing a complaint with the FTC and DMV read more

Extremely dishonest people. We had a deal for a Grecale GT struck in June '24 and they walked back on it making an excuse that the car will be taken off the floor as it requires a major software update and there is no estimate on timing Strung me along for 3 weeks, while I was enquiring, I got to know Maserati discontinued all of the lease offers for dealers that they had in June, I locked in a price with them and they couldnt come through + I missed out on other good deals from other dealers as a result All in all, stay the fuck away from these people read more

They are scumbags who don't return your calls for weeks. They dented my car between the detail and bringing it to me before I drove off. I missed it, wasn't there in the initial inspection. My sun visor shit the bed and my driver side mirror. Not huge issues, but a week in just fix it and we're good? No, they gave me a giant run around said I bought a used car and is what it is. It has 20k miles on it. Not an old freaking beater. Fuck these people. read more

I'm extremely flabbergasted and frustrated with Maserati of Van Nuys. I called Tuesday the 21st to get a quote for a transmission service. I was told someone would call me back with that information. I received a text message later in the day asking for my VIN to receive that quote. After hearing nothing since then, I called this morning, the 23rd to follow up on that quote. I was told Maserati wouldn't service the transmission because it has "Lifetime Fluid". Anyone who's a car person know, Lifetime fluid is a "bait and switch term." For those who don't know, it's essentially the lifetime of the vehicle (which could be 4 or 5 years by certain manufacturers. ZF, the maker of the transmission recommends they be service every 50,000 miles. ZF supplies Maserati with the transmissions. So, it's clear, Maserati and this dealer would rather something catastrophic happen where they can quote you for a brand new transmission instead of simply changing the fluid and filter. Considering they have 2022 Maserati's still on the lot, I can see how they are money hungry. However, now I don't trust any Maserati dealer touching my car. If you won't change the fluid and you are denying business until a new transmission is needed, Imagine what else they might be doing to charge up your bill. I'm also reaching out to the BBB, FTC, and other sources because there are shady tactics. People, do your research. NO FLUID IS LIFETIME. read more

Purchased a vehicle 10/2024 and made it clear to financing that I was not interested in extended warranty as I had a previous bad experience where they added the warranty without me knowing . Well lo and behold they added a service contract worth $2500 without me realizing it until I went back to look at my contract . I called to speak to finance manager to cancel it and they literally hung up on me . Have been trying to call and no one is answering . Buyers beware of the greedy financing ! If I could give zero stars I would . read more

So i called Russell Westbrook Maserati parts department and was quoted for the fender vents $24.99 each And i needed 3. I couldn't pay by phone so they asked me go in to the dealer to pay in person. When i arrived they said the part price has changed and it was $81.25 each so 3 of them would be $243.75 I got the quote but didn't order. After i called and another dealership to check if the parts were available and they were They confirmed my suspicion when they told me the part was $33.07 each they gave me discount and became $26.46 grand total $79.38 That's $187.53 less then the thieves at Russell Westbrook Maserati Take my advice and stay away!!!! read more

Van Nuys Maserati - Quote from the thieves - Car Dealers Near Me - Van Nuys, California

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Be careful when you sign the documents. Specially with Elisa Zamora Villarreal. She will trick you into extra costs not even discussing those extras with you. If you get suspicious about the inflated price she will manage to trick you with complicated calculations. I ended up paying $2000 more for KARR security system. read more

Very disappointed with this dealership. I was ready to buy a Mercedes C 300 and when I saw the total price they added $8K on top of the original price listed on the site! That's horrible! I've never seen that nowhere. They typically add about $2-3K max but $8K??! That's ridiculous! The salesman was very nice and he really tried but the finance person made this deal terrible with all their "mandatory" add ons. Horrible experience! You can't expect people to buy a car with false advertising. We walked out and didn't end up buying the car. They are much better dealerships out there, stay away from this one! read more

This is my 3rd car from them, they have very limited loaners to provide to the customer which it's not fair to the consumer after paying so much for the car's read more

I had a wonderful experience at Russell Westbrook Maserati the other day! The staff are all masked, following social-distancing guidelines and staying safe during covid, which I appreciate. My salesperson, Sami, was patient, knowledgeable, and kind when I was asking questions and making sure I chose the vehicle that was the right fit for me and my needs! He listened to me intently and provided quality customer service. I highly recommend asking for Sami when you come to Russell Westbrook Maserati because this man knows his stuff! I felt so happy with my decision overall and it wouldn't have been without the help of Sami. read more

Today was a good day! I was able to get myself into this gorgeous 2022 Alfa Romeo Giulia Veloce. Many thanks to Cesar Aguilar for making this happen and making the experience effortless. He took to time to see what works best for my budget both lease and finance. As for Russell Westbrook it's always a pleasure doing business with them. This is my second car there and both experiences were great. Service center is also awesome read more

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I received exceptional customer service from Russell, Jason, and Ali. They were all very professional, patient, and courteous throughout the sales process. Russell, the finance manager, took time to answer my questions about the vehicle warranty and maintenance packages. I felt like a valued customer. read more

BEWARE - DEALER IS NOT BBB-ACCREDITED. The Service Department led by Danny seems to be full of incompetent liars. They charged for $350 for a scan to see what my Maserati needed and I approved their recommended work. During repairs they called and said I needed new brakes, but when I informed them I had just gotten new brakes a week ago, the rep then clearly made up a bogus explanation. After getting the service I then took my car back to the place that replaced the brakes where they double-checked, and then said they couldn't understand why the Dealer told me I needed new brakes, and the Dealer's "explanation" that the brakes were installed backwards made no sense due to the way they are made. A couple days later my car failed a smog check so I called the Service Manager Danny to discuss my concerns regarding the failed smog check after being serviced, and I also told him about the service agent's recommendation for new brakes. Danny insisted my only option was to bring the car in and pay another $350 for another scan to see what my car needed, but he had no explanation about the brakes. Danny refused to do anything other than find a reason to charge me more money. After getting nowhere with Danny I called the Sales Office and asked the receptionist, Maria, who at that location could accept Service of Process. She said she didn't know what it was and transferred me to a non-working extension. I called back and told her what it was and she immediately hung up on me. I called back again and she picked-up and then hung up on me again (I imagine Caller ID tipped her off that it was me). This dealership seems to be filled with incompetent liars. I hate I even purchased my car there (that's a whole other story) and will never take my car there for service - or anything else - again. My son is in the market for a specific auto that I saw on their lot while I was there, but after my experience he will not give them his business, and I HIGHLY recommend everyone else PURCHASE A CAR ELSEWHERE because as I alluded above, my purchasing experience there was a whole other disastrous story, and certainly foreshadowed what led to my disastrous service experience. read more

Friendly people great service and personable. I was having a issue with my tire pressure and was able to get in last minute Frank one of the advisors was able to squeeze me in and get it adjusted and noticed I had a nail in my tire. Luckily I had the tire warranty. read more

Russell Westbrook Maserati has the best customer service within the LA area. I recently visited Maserati in Santa Monica, while the salesman was nice the finance manager was horrible thus me deciding to spend my money elsewhere. Customer Service Matters! This landed me to finding my dream Maserati at Russell Westbrook! From my initial phone call inquiring about the vehicle, Aram (one of the finance managers) was very helpful even being a finance manager as all salespersons were busy at the moment. He kindly retrieve the information that I wanted from the vehicle and called me back right away. He also connected me with a salesman (Jonathan) to work with during my visit. Jonathan followed up with me the day of my appt to personally introduce himself. Upon my arrival, he was very personable. He knew a lot about Maserati and was able to explain all of the ins and outs about the vehicle which led me to deciding to move forward and make a purchase. I was then introduce to Evelyn (Finance Manager) who was also very personable and made the transaction process a breeze. She was phenomenal with explaining the contract terms and conditions. All in all, my experience at Russell Westbrook was unmatched!! I am happy that circumstances led me to them! I am extremely happy with my vehicle as well as the customer service that I received from the dealership. I'd definitely refer anyone to them and I'd definitely continue purchasing from them! Even though they are roughly 25 mins away (without traffic).......that's who I'll be entrusting to service my vehicle! Thanks team for giving me such a wonderful experience today!! read more

Van Nuys Maserati - My new purchase!!! - Car Dealers Near Me - Van Nuys, California

Will absolutely not buy a car here. You know the slimy car salesmen depicted in movies back in the day? This dealership seems to overflow with them, specifically the managers! How tacky is it to be walking past their office overhearing them shouting "show me the money!", yelling at sales staff on closing clients, and talking to customers in a very hostile and rude manner. How the sales floor is run shows me all I needed to see when it comes to how this place does business. read more

I purchased my 2024 Nissan Altima back in June of 2024 from Van Nuys Maserati, Fiat Alfa Remo. I paid via check and purchased the car at a price which I thought was great deal almost at a $10K discount. Little did I know that the next few months of hell I would have to go through with this dealer. Initially I was promised the car would be detailed to get out any imperfections it took three weeks I kept going to pick my car and the manager kept lying and every time I go there to pick up the car was not done. The manager told me in order to make this up he would pay for a duplicate key and went I to see him after many phone calls I was informed that he was fired. I went to the new manger he said he would accommodate me and told me to go ahead and get the spare key and bring him the receipt and he would reimburse me. I did and I gave him the receipt for the next three weeks I kept calling he finally after getting upset with me he sent me the check. At the same time, my registration and title to car never arrived and I kept calling and talking to their DMV person at the dealer named Tracy she initially told me because of the dealer system shut down at all the dealers in CA DMV is delaying even though I bought my car prior to the system shutdown at the dealers. After my temporary registration has run out and after many phone calls to her she gave me many different stories every time and kept promising that she would send a temporary registration. I got a call last week from Manager named Ali at the dealer informing me that they have to buy my car back because the title on the car had issues and they cannot transfer the title to me. Specifically, the bought a car from another dealer that obtain title fraudulently basically selling a car to me that they did not have a title to. Keep in mind they have not shown me any proof of this. At the same time, they are not willing to buy my car at the price that is true value of the car they are not willing to put me in a car that is same value they only want buy the car back the price that I bought it for. They are telling me DMV would take my car away and I would be left with no car if I do not sell the vehicle back to them at the price I paid for it even though If I would try to sell my car if I had title to it today I could have sell it at least for $5K more. Even when I ask them to put in the similar car with the same value they are refusing. I would never buy a car at this dealer. They are going to take my car and few months later will sale it at much higher price but at the same time they are refusing to put me in similar car unless I pay the difference. Why can they do the right thing if they are the one that is at fault. I have left with no choice but to just retrieve my money back. read more

Selling - great experience with Mohammed! We made a deal through CarGurus, agreed on price, and he hand delivered the paperwork and picked up my car. Couldn't have asked for a better or more convenient experience. All around great! read more

STAY AWAY!!!! They are a RIP OFF!!!!!!! So my wife and I went recently to buy a car Westbrook Maserati. We ended up purchasing a Maserati. And its been one problem after another, not just with the car but the dealership as well. First of all i never received my license plates because the idiots at the dealership gave the DMV the wrong address, i found out since i called the DMV. Then i had to waste a whole day going to the DMV to get it fixed. The dealership also screwed me on the financing, lying about how i had to get extra warranty in order to get a better rate on the loan. Its ALL BS. Later when i had issues and tried contacting anyone at the dealership for help, they NEVER. Cared to call me back after multiple requests. I would go to another dealership. After leaving a review they ask me to contact them but when i really needed them they didnt give a damn about me. Funny how that works. Stay away from this dump!!!!! read more

Went in fir an oil change on my Stelvio lease and left with a new Giulia lease! At an amazing deal. Luis was my guy! He was super patient and worked hard for me to get the best deal. Looking forward to my next lease with Alfa! Thank u Luis!!! read more

The guys at Maserati Van Nuys were extremely helpful pleasant and super fast. They also gave me a great price!!! Mo and Jason will treat you right! read more

Amine provided 5 star customer service. I was in and out of the dealership in under an hour and a half. He not only helped me out with the price but also made me feel comfortable with understanding all the technology inside the vehicle before we drove off. I recommend you ask for Amine if you're in the market for new or used carr. Couldn't have had a better experience. read more

Van Nuys Maserati - Car Dealers Near Me - Van Nuys, California

I had a great experience purchasing a used Subaru with the help of Dmitrii. He and the rest of the staff were kind, helpful, and able to work with me to find a price I could afford. I didn't feel pressured at any point, which I really appreciate. The process felt transparent and honest. read more

Took my car into service just for a oil change Liz helped me out and kept me updated through the whole process also recommended me the coupons I had no idea about She and Joe went above and beyond to keep me satisfied read more

My purchase experience actually wasn't that bad. I got a pretty good deal on a used car. Than the nightmare began. I bought my cat in March 2920. As of now I don't have current registration on the car. I have been getting the run around for about a year and all the while I'm driving on expired tags. I have called twice in the last week and I haven't gotten return call backs. I'm at the point now I'm going to have to get an attorney to finally get this place to get me my tags. This is unacceptable. DO NOT BUY A CAR HERE!! read more