Ferrer's is by far the BEST company we have ever used for appliance service (or any other service, for that matter). I contacted the company for a quote via Yelp on a Friday night, 2 hours after they closed. I would have been perfectly happy receiving a reply Saturday, but was astounded to receive a reply that same night, just minutes after I sent my request. Brittany was so helpful, so kind, and so professional. Every company needs a "Brtitany" working for them. Luis showed up exactly at the first minute of the three-hour window I was given. Having worked with other companies over the years, I've come to expect delays or at least a visit at the *end* of the given window. Again, another pleasant surprise from Ferrer's. After diagnosing the problem quickly, he gave us an exact total price for the parts and labor. No surprises. Two days later, Luis again showed up exactly on time, completed the work efficiently and even helped us adjust the refrigerator doors. Ferrer's is a small family business that uses technology so well. Appointments are texted to you automatically. Real-time appointment status is texted to you. I don't understand why all companies can't do this. It's simple and it tells the customer "we care about you" and "your time is valuable." For appliance repair, and possibly future purchases, Ferrer's is where we'll go. Highly recommended ! read more

Luis was great to work with. He arrived within 30 minutes of our phone call. My oven ignition went out. He had the part with him and was able to complete the job within 30 minutes. He was knowledgeable, answered questions, was warm and personable. In addition to completing the job from call to completion in an hour his price was very reasonable. The bonus was he vacuumed and cleaned the oven base which was covered in ash. I recommend him highly. Thank you Luis. read more

I received a quote almost instantaneously, and set up an appointment for a tech to come visit within a window the following day. The tech showed up within the window, identified the problem, had the part in his truck, and repaired my washer within half an hour. The tech was polite, knowledgeable, and wore a mask, which was appreciated. A pleasant, satisfactory transaction. read more

Would recommend 100%, no reservations. Called on Friday to get my dishwasher fixed. Set up a next-day appointment. The technician showed up on time and got right to work. Had the dishwasher working right in just a few minutes... turned out it was a simple fix. What's best... I had originally called a different appliance repair company that had good Yelp reviews, and they wanted twice what Ferrer's charged. So glad I called Ferrer's! So: - Fast, efficient service (very polite too, in person and on the phone). - Excellent value. 5 stars!!! read more

I almost never write reviews but really wanted to in this instance. I contacted Ferrer's for help with my washing machine. They were quick to respond to my appointment request and Luis arrived right on time and was very professional and helpful. He evaluated the washer and gave me the quote for parts and labor. He then went so far as to help me contact Sears to get my warranty extended (which worked!) and said I should work through Sears to save some money. He then said I didn't owe him for the diagnostic visit, which was above and beyond the call of duty. I really appreciate his time and thoughtfulness to make sure we saved money and can continue to use our appliance. I'll definitely contact Ferrer's in the future to work with them on other appliance issues! Thank you, Luis! read more

Arrived promptly and was very professional. Ran a diagnostic and presented the results (basically, we were overloading the machine). When asked how much I owed, he said no charge. Amazing service and will call when needed. read more

Great service and reliable. I greatly appreciated the technicians offered quick and effective repairing service. They helped on clean up and dump the broken parts without my request, as well as I can see they put the cleaningness in priority by wearing shoes covers before get in my house. Even though I hope not need another appliances repairing soon but definitely will ask their help again. read more

It was so good to have someone come by to repair our washer in the midst of the COVID-19 outbreak. Steven was very good. I appreciated his willingness to work under such stressful conditions. Thank you. read more

Daniel responded to my request for service at 9:30PM in under 5 minutes! (Don't work so hard buddy!) He gave me straight, honest advice and as a result, I decided to purchase a new machine rather than having an old one serviced. Thank you for your honesty, I'll be back next time I am in need of outstanding service! read more

We needed a washer fixed and I sent in a request for a quote and gave the error code we were receiving. We received a response very quickly and they ordered the parts right away. The part came in so quick that we were able to have it fixed in the same week! They work weekends which helped us so much! The job was completed in 45 mins and our washer works great! Would recommend and use/trust again with our appliances! Thank you!!! read more

Excellent customer service, on time , honest and polite. Did I mention more than fair prices? If you are looking for an honest appliance repair company you can end the search right now. We have used this company twice and are very pleased! read more

Our LG washing machine failed last week and we called Ferrer's Appliances based on the wonderful reviews for them, in particular, Luis. Boy, were the reviews spot on! Luis came to our house and was so courteous and professional. He put on booties over his shoes so he wouldn't track dirt in the house and was able to quickly diagnose the problem and recommend a course of action. He was very helpful and provided useful information to help us make our decision. If we ever are in need of appliance repair service, Ferrer Appliance will definitely be the company we call. Thank you Luis! read more

Purchased a washer and dryer from William & Luis, was hesitate at first but, they came within hrs when I seen the washer and dryer I wasn't so happy with them but, they gave me the option to try it and see how I felt with them, within the next couple days they found me my match my set and I was very pleased with them. After this a few months later I needed there services, even though they had a busy week and holidays came by they managed to come and help me with the issue. Thank you Luis and William for your patients and all the help you gave my family and I . I appreciate it and I'm looking forward to continuing business with your company. I highly recommend Luis and the company they are respectful, patient and easy do business with. read more

Made a call to Ferrer's and had someone out the next day to look at my oven that was heating up very slowly. Luis came out, had a mask and shoe coverings on, was very polite and got right to work after explaining my issue. After about 5-10 mins he told me the problem was the starter, gave me a reasonable quote for the replacement and said he could do it as he had the part in his truck. Unfortunately during installation the part broke ( honest mistake ), but he explained what was going on and even quickly cleaned out my stove burners before saying he was going to track down the part. The next day Luis called, came back out, got the starter installed and showed me it was working as expected, and gave me some guidance on how to clean my burners. Price came out roughly the same as the quote. One thing to note is they only accept cash or check in person, but luckily I had one last check. Great, prompt service! Very pleasant experience both over the phone and in person. Very respectful of Covid concerns. Will be calling them again if i need something in the future. read more

Ferrer's Appliances is simply wonderful. I asked for a quote using yelp when my washer door broke. They were quick to respond. The back and forth was timely. They had Luis out here the very next morning with the part in hand. Luis was on time to the minute, fast and thorough. I felt that the price was extremely fair (under $100 total). I sometimes worry that ill be over charged or pushed into something I do not need. I will use them again and recommend them to anyone. read more

Called Ferrer and received an appointment the same day for our fridge that stopped cooling. Luis came on time, was courteous, quick and clean with the repair (thankfully had the needed part in his truck) and the price was very fair. Would definitely recommend!!! Thanks! read more

I highly recommend Ferrer's Appliances. Luis has come to my house twice, once for the oven and again for the washer. He's very professional, shows up on time and very honest. He'll tell you straight up if your appliance is worth fixing or replacing. His prices are very competitive, compared to GE technicians. I will continue to call Luis for all our appliance repairs. read more

We found this company online and must say they have a great selection the place is easy to find. We bought a pair front load washer and dryer kenmore they work great. We also purchased a Electrolux French door stainless fridge. We shopped around all over the east bay for used units. This place had everything we needed. They even offer delivery for a small fee well worth it. Highly recommend this place. read more

Ferrer's Appliances - Appliances & Repair Near Me - Concord, California

First time using Ferrer's Appliance for a washer repair. Communication was excellent, from the technician sharing what parts we needed, to letting us know when the parts arrived, to coming out the next day to install them. The technicians were respectful, knowledgeable, professional, prompt, and took great care of our washer. Would definitely use again and highly recommended! read more

Ferrer's saved the day for me. On the day that my mom passed my dishwasher and washing machine decided to bail on me. They were able to come quick and were very sensitive to the emotional situation of the house. The technician was knowledgeable, polite and was able to give me a quote right away. Their price was better than fair. Thank you Ferrer's! I will recommend you to all of my friends and family. read more

Friendly, quick and cost effective refrigerator repair! I noticed my freezer not working very well (soft ice cream anyone?!) and then saw some ice build up outside of where the freon is kept. I called at 9 a.m. and Luis was on-site before 12 p.m. He diagnosed an issue with the freon system, gave me a quote and told me he would return in a couple of hours with all the materials he needed. Luis was earlier than expected (such a pleasant change of pace from most places being late). He was able to replace the freon within an hour and my freezer was once again doing what it names suggest it should do. Luis also gave us a tip for our gas range that was heating unevenly, we needed to clean the holes where the gas is distributed better. I know most reviews for this place are for purchases, but if you need someone to fix up the fridge you already have, or any major appliance it seems, you can't go wrong with Ferrer's Appliances. read more

I had an issue with the heating in my dryer. It was just blowing cold air. Due to space and size concerns I was unable to buy a new dryer to replace the one I had. So i looked into repairing it. After calling and messaging a few places I decided on Ferrer's. I was impressed by Brittany who replied to me on a Sunday night. They gave me a reasonable quote and managed to order the part and see me on a Saturday. Luis came on time and quickly identified and fixed the problem. He even helped fix an unrelated problem that was causing the dryer to run loud. He was very nice and knowledgeable. They have a 30 day warranty on their work also. But I feel comfortable calling and using them again if needed. I just used my dryer and it's working again as it used too. If you're looking for an honest and quality repair place I recommend Ferrer's. read more

I called Ferrer's Appliances to schedule an appointment to have someone come look at our GE Monogram refrigerator. It was my first call this morning which would make it just after 9. Why is that important? The woman I spoke with was very pleasant to talk and interested in helping me. Ferrer was not able to help because they did not service our area. I was in the process of hanging up and I just caught her asking if I would like a recommendation for someone who does service where I live. She took the time to step away from the phone for a minute and came back with two recommendations. Obviously I can not speak to their service but the assistance I received this morning is a pretty good indicator. read more

These guys were great. I purchased a Whirlpool fridge from them and they even delivered to my place about an hour away. It was a great price for a great unit. I drove up to their place in Concord to look at their refrigerators, and Luis was very friendly. He wasn't pushy about the sale, and even talked to me about the pros and cons of buying here vs. new at Sears. He was very honest and easy to work with. Something actually failed (small Manufacturer issue, not their fault) in the fridge after two months, and they immediately drove all the way out (2 hours total driving time) to fix it for me at no cost. Awesome service. I highly recommend these guys if you're looking to buy a used appliance, but don't want to deal with strangers on craigslist. They provide a bit of a warranty, and they honor it well. They're also experienced in appliance repair. read more

Fast and easy service! Called them up and they were able to get a repairman out within the hour. He found the issue with our fridge easily and quickly and was able to repair it efficiently. Such an easy repair! Highly recommend. read more

I would absolutely recommend Ferrer's Appliances for any appliance repairs you may need. My washer had been acting up so I reached out to Ferrer's Appliances on Yelp and Brittany was very responsive in scheduling an appointment. Luis came for the service and was extremely professional, informative and gave honest feedback on whether we should continue with the repair or replace the appliance given the work needed. I will be using Ferrer's Appliances for all my future repairs needs. read more

There were very helpful in determining the problem with my built-in electric oven and helped me to make my decision as to what to do.

I messaged Ferrer Appliances through yelp and they got back to me right away, even though it was a Sunday. Luis came out to fix the leak in our washing machine the next day. He was very courteous, professional and extremely honest. He said he could fix the 2 leaks we had in 2 different areas of the washing machine, but given that the machine was 8 years old, he suggested just buying a new one. We will DEFINITELY call Ferrer Appliance if we ever need any of our appliances fixed. We didn't buy the 3 year warranty on our new washing machine because we will just call Ferrer if there are any issues with it. Thanks Luis!! read more

My KitchenAid wall oven has a defective design and has required service for the same defect three times. Previous service calls left me a little underwhelmed. I decided to use Yelp to find a local repair technician. Ferrer Appliance is great! Starting with my initial quote request via Yelp to the actual repair was a 5 star experience. Brittany (scheduler and point of contact) was professional and kept me updated on the ETA of the part. The scheduling of the repair, the actual ETA of the technician was done through text alerts and very punctual. I recommend this local company for for your kitchen appliance repairs. Thank you, Ferrer Appliance, for such great service and follow-through. read more

My fridge/freezer combo stopped working and the folks at Ferrer's Appliances gave it a look. Had a great experience, some notes below: *Very responsive and friendly- scheduling was a breeze. *My fridge started working again before they came (which I informed them of) and they still came out to give it a look. Since they couldn't diagnose the issue they gave me some tips for identifying the root cause if it happens again (and to give them a call if needed). No charge since they couldn't determine the problem while everything was working. While they may not have gotten any cash from me this time around, what they DID earn was someone who will 100% call them for any future appliance repair needs. read more

Great service! Had the dryer completely apart in what seemed like under 10 minutes. Dryer works great now! On time. Reasonable rates. Definitely calling him next time I have an appliance issue. read more

We had problems with our wash machine not spinning. Daniel was quick to respond with an estimate, honest, & extremely helpful in helping us decide whether or not to do the repair on our very old was machine. I would use him again in a heartbeat. read more

I was so impressed with Ferrer's that I would recommend them to anyone! I had a refrigerator leaking water and the gentleman who came to my home was wonderful, helpful and fixed my fridge!!! He was even early to the appointment which was on a Saturday! He was efficient and didn't charge an arm and a leg for the emergency after hours response! Very impressed!! If you need any kitchen appliance fixed, they are fantastic!! read more

Ferrer's was wonderful in working with our business to get a new fridge and were incredibly accomodating to our needs. All of the employees we interacted with were so kind and their customer service was fantastic! If you need a new appliance of any type, I definitely recommend Ferrer's! read more

Did a great job on my refrigerator repair. Will use them again if I ever need appliance repairs.

Ferrer's did fine work repairing our 7-year old washer's drain pump. They told us what part should be expected to give out next, and when it does we'll call Ferrer's again! Great work! read more

Having a major appliance break is never fun but at the holidays even worse. I left a message and got a reply within an hour plus was able to be scheduled the next day. Luis was great, on time, efficient, and able to fix our dryer during that visit. The price was beyond reasonable and his knowledge of brands and recommendations for future purchases was priceless. Definitely will call them again when needed and recommend you do to! read more

Very happy with the service!!!!They came on time don't mind to stay late just to get the job done!!!

Luis did a great job fixing installing a new water inlet valve and repairing the damaged water hoses on the fridge we inherited with our new house. Thanks for the fantastic service! read more

Very professional, friendly service and on-time plus I was able to get an appointment very quickly!