Mark was a pleasure to work with. He was honest, trustworthy, and extremely efficient. Definitely…read morerecommend!

Mark was punctual, professional, informative and worked efficiently. After cleaning out the dryer…read morevent he explained what was done and all with a friendly and positive attitude. I would definitely recommend him.

Ramiro and Mohammed did an amazing job installing our heat pump. Their attention to detail was much…read moreappreciated and their work was clean. Lines and insulation were installed nicely. Sanny, who came out to talk about the HVaC options we had was also friendly and helpful.

I had an outstanding experience with Ratmir at Galaxy Heating & Air Conditioning. After another…read moreHVAC company spent nearly two hours trying to diagnose our system and still couldn't identify the problem, Ratmir arrived and had the issue pinpointed within 15 minutes, and fixed it in less than an hour. His expertise, professionalism, and efficiency were immediately apparent. He took the time to clearly explain the problem and what needed to be done to resolve it, giving us confidence that we were finally getting the right answer. It's rare to find a technician with this level of knowledge and diagnostic skill. If you're looking for someone who can quickly and accurately troubleshoot HVAC issues, I highly recommend Ratmir and the team at Galaxy Heating & Air Conditioning.

I requested a quote for an AC unit installation, and Elvin was our technician. He was very…read moreprofessional, knowledgeable, and helpful throughout the process. He carefully reviewed all of our options and helped us identify the best solution for our needs. My husband and I truly enjoyed working with him. His friendly attitude, professionalism, and willingness to answer our questions made the experience very pleasant. We greatly appreciate his excellent customer service.

Unfortunately, your response omits several important objective facts that I discussed with you…read moredirectly during our phone conversation. First, repeatedly referring to my furnace as "a 1996 furnace" is misleading. While the cabinet was originally installed in 1996, all major internal components were professionally replaced five years ago. Multiple licensed HVAC contractors immediately recognized the refurbishment during their inspections and all independently concluded that my furnace was in excellent operating condition with decades of service life remaining. More concerning was your technician's sales presentation. I was told my furnace was a fire hazard, posed a carbon monoxide risk, and required replacement in the interest of safety. Those are serious claims. Yet four independent licensed HVAC contractors disagreed with that assessment, and none recommended replacing the furnace. Instead, they all recommended replacing only the air conditioner. You also claim the photos your technician showed me were legitimate. That claim is difficult to reconcile with what I personally witnessed. I watched all four of the other contractors perform their inspections in real time. They each inserted their phones into my furnace, showed me live video from inside the unit, and provided photographs of the internal components. All four sets of images were consistent with one another. None resembled the photos your technician used to justify replacing my furnace. That discrepancy is exactly why I sought multiple independent opinions before making an $18,000 decision. During our phone call, I explained all of this to you and provided the context regarding the refurbishment. Your public response ignores those facts and instead repeatedly relies on the original installation date to justify the recommendation somehow. My review was never about whether homeowners can replace both systems at the same time. Many choose to do so. My concern was being told that I NEEDED to replace a recently refurbished, fully functional furnace because it was supposedly unsafe. After obtaining four independent opinions, I concluded that your recommendation was not supported by objective facts. "Facts don't care about your feelings" the saying goes. Prospective customers can draw their own conclusions. I certainly did, which is why I sought additional opinions before authorizing nearly $18,000 in work. That decision saved me thousands of dollars, a potential service install nightmare (see the numerous 1 star reviews by others) and I stand by my review.

Mike was easy to get a hold of, made time to squeeze us in when I realized I needed him out ASAP…read moreand did an amazing job! We were so impressed and grateful for his service - I'm almost positive he prevented a house fire as the ducts hadn't been professionally cleaned in probably over 20 years. Thank you!

Used Mike for dryer vent cleaning and let me just say, he did what others missed completely last…read moretime. We had a 100% plugged vent and Mike was able to get it done fast, came the same day and on time. Honestly, after reading a million nightmare reviews about other techs forgetting to put the hose back to the dryer and leaving a mess, or simply not showing up, I was pleasantly surprised with Dryer Vent Pros. Very fair price too. Honestly, can't recommend enough.

Oh my gosh, we had our AC go out suddenly this evening in the middle of a heat wave. We called EHC…read more(at 7 pm, mind you) and the technician (Noel) was here by 7:45. He quickly diagnosed the problem, ran back to their shop for a part and stayed until 9:30, when the issue was fixed. Additionally, the pricing was incredibly fair. Noel was incredibly kind, knowledgeable and very clearly trustworthy. Without a doubt, we will be relying on EHC for our HVAC needs in the future, and recommending them to everyone we know!

Tech came out quickly which I appreciated, but the experience left a lot to be desired. Was quoted…read more$45 for the service call upfront, but ended up being charged $840 total -- $640 for a part that runs $200-$250 at wholesale, plus $200+ labor for a 30-minute job. The tech also asked for cash, which felt odd. When I pushed back on the diagnostic credit, the numbers didn't add up. To their credit, the company responded and offered a $50-60 credit, but given three other companies quoted the same repair at $450-$650 all-in, it's hard not to feel overcharged. Decent communication, but the pricing transparency needs serious work.

This post is regarding Andy Quintiliani who provided me with excellent service when we were…read moredesperate for hot water when an old water heater broke. He took a look and identified that there was not sufficient space to take the heater out and we needed to do some additional work so he could access the space. Instead of leaving it at that (which he could have done), he decided to take the extra time to do a quick fix so we would have hot water until we can arrange to make some changes to the door so we can replace the heater. His professionalism and diligence was much appreciated. We always get excellent service from Letts but today from Andy specifically.

I recently purchased an under-sink reverse osmosis water filtration system and needed it…read moreprofessionally installed. I had used Letts Plumbing in the past but had completely forgotten about them until I asked a friend at Standard Plumbing for a recommendation after receiving several installation bids. He immediately told me to call Letts Plumbing. Mary promptly returned my call and scheduled someone to come out the very next day. The plumber who arrived was extremely experienced and had installed many of these systems before. He quickly modified the drain connection without any issues and completed the installation efficiently and professionally. What really stood out to me was not only their expertise, but also how friendly, respectful, and professional everyone was -- from the office staff to the plumber himself. On top of that, their pricing was significantly better than the other bids I received, which saved me a considerable amount of money. Letts Plumbing has absolutely earned our trust, and they will be our go-to plumber from now on.

Wow amazing service Wilson the technician-detail oriented, got our old fireplace working safe and…read moreclean. Can't say enough how pleased I am!

They called me and said the company had been restructured. They sent out a crew and completed the…read morejob well.