I was driving yesterday on Lankershim blvd. and noticed this Eyelab and decided to drop in. Boy, am…read moreI happy to stop by this lovely place with great customer service. Walked in and was greeted by Uri. I think he is the owner of this place. It is a family owned business since 1994. They also fill in prescriptions. The reason for me being there was that I accidentally dropped my glasses and one of the lens came out, and one side of the frame broke. Uri, took a good look at it and said no worries, I will fix this right away and within like less than 15 minutes my lens were popped back in and the side of the frame that was broken was fixed. Even straighten my nose pads and cleaned both lenses. When I was there, there were only 3 other people looking at glasses. It's a standard size shop that sells various glasses by labels, designers, and generic type. They don't do no exams at this place, but do accept most vision insurances. Also, cash and credit cards are accepted. Uri, only charged me $20 dollars for both fixings including the nose pads. I took a good look at the store, and they had vast variety of glasses. Store was clean, with few parking spaces in the back, but I parked on the street. Thank you Uri, and Eyelab. Hopefully I will not drop my glasses any more. Accidents DO happen...

They replaced my broken prescription reading glasses after a national chain said it couldn't be…read moredone! Victor found a similar frame and adjusted my lens to fit! It was done in a few minutes for a very reasonable price. A true lifesaver because I couldn't work on my computer without my custom reading glasses.

My recent visit to America's Best Contacts & Eyeglasses was excellent. I came in with a broken…read morehinge on the left side of my reading glasses and was hoping they could help. Lucy, the frame technician, carefully examined my glasses and found the best possible solution. She repaired them in less than 15 minutes, and to my surprise, there was no extra charge. My glasses now work like new. The store attendants and service staff were friendly, professional, and efficient throughout the entire process. It's refreshing to find a team that genuinely cares about helping customers while also saving them time and money. I highly recommend America's Best Contacts & Eyewear for their outstanding customer service and skilled staff. Thank you, Lucy, for the excellent work!

I stopped in yesterday to renew my contact lens prescription…read more The good: apparently I'd signed up for their 3-year plan my last visit, so I didn't have to pay for for the exam, I just paid for an additional check of the back of my eyes($20) for any signs of damage, etc(all was well). The optometrist was kind and professional. No issues there. The front desk staff..one man, one woman. The young lady was great. The guy, though?.. the other reason I came in was, I'm a student pilot and I'm gonna have to take a flight physical for my student pilot cert. I mentioned that to this man when I walked in, and He found the idea that I was a student pilot *absolutely hilarious* and laughed in my face. I found that(obviously) very disrespectful. I don't want to jump to conclusions, but, as a Black man, I have to wonder if he would've reacted that way to a white man saying the same thing. I'll *never* know because I won't be returning here again. Be careful how you speak to people.

This place is busy so expect a wait. But you won't find a nicer staff or better pricing. I am…read morealways satisfied with their service here.

The Hawthorne California store is the location where my family shops…read more I recently bought 2 pair of glasses - prescription and progressive lenses - and they are perfect. Same order only sunglass dark. I bought frames for each pair. I went in with my prescription and my glasses were ready within a week. My total was less than $400! The sales staff is exceptional. They are all patient, knowledgeable and have years of experience. A special shout out to Jazz who went above and beyond. Arlen, the manager understood my situation quickly and took care of us personally. I can't say enough about Costco's quality, selection and prices - but most of all their people. If you need anything optical, look no further.

I found this place through the VSP insurance website as I have insurance through my husband's work…read more I had zero expectations as it was my first time. It started off a little meh for me as there is only street parking and as I am disabled, the walk was a little hard for me. BUT the service totally made the walk worthwhile. I did pay extra for the eye X-ray thingie but that was so much better than getting my eyes dilated. I'm diabetic as well and I have to get my eyes checked yearly to ensure that my eyes are ok. This was a much easier exam than getting the dilation. Much easier and much safer for me. Then I got taken to the back and the optometrist was great as well. She recommended some things and talked with me about some other issues as well. She also told me that the pores on my eye lids were getting gunky and to start doing warm eye compresses at night and it has been helping. Then the nicest very helpful lady... I wished I had gotten her name... Helped me to find new glasses. She was so helpful in bringing glasses to me and looking up colors for me and just being overall extremely helpful. Normally I'm used to being told, go and look and see what glasses you like... Instead here, she assisted me with everything which was very much appreciated. Overall, the parking sucked but I guess that's LA.... Lol BUT the service was amazing and I think I might've finally found my permanent optometrist!!

Avoid this place if you can and go elsewhere. This is not your friendly neighorhood optometrist…read more I decided to give this place a second chance due to all of the 5 star reviews but I'm disappointed once again. My experience was similar as last time. They are not transparent with the fees they charge you until after you swipe your credit card. I booked an appointment over the phone and was told that my eye exam is $30 along with a $75 contacts fitting fee. My insurance covers my eye exam, so I should only be charged $75. This additional retinal exam was not clarified over the phone. If this were to be clear, then I would have opted out because I have no need for this. I was overcharged. I called AND texted to make things right and they come up with excuses that I signed a form that I never did sign and that they did call me. Transparency is this office's biggest weakness. As a patient here, you're simply a paying customer who's only valued for your business versus your overall wellbeing.

I've been coming here for 3 years now for Dr. Nguyen and the experience has always been great. He…read moreis kind and knowledgeable and cares for his patients. The tech (didn't get her name) was also very nice and friendly. I wanted to give a 5 star review to Jeanette who helped me pick out my new glasses this time! She is the best! From the moment I walked in to when I left she was amazing! Very informative and honest while being so cool and fun to talk to. She's patient and doesn't try to rush you just to make a sale which is refreshing and calming. I hope she's here every time I have to come back! :) thank you for making it a great experience!

Full disclose, this review is regarding my experience only ordering glasses, no optometrist visit…read more TLDR: I got what I needed, but will keep looking for a different place for my family's needs. My toddler daughter needed glasses and we already had a prescription from her pediatric Ophthalmologist. I was searching for a place closer to home that carried toddler frames, because the recommendations from her pediatric Ophthalmologist at the Dohney eye institute in Pasadena were all in SGV. I called New Vision specifically asking about frames for my 20-month old and after being satisfied with their answers, made an appointment. However, their selection was disappointing and they didn't have the strap-on toddler frames, as I was told on the phone. I went with the only viable option reluctantly because I wanted to get the glasses and didn't want to waste more time. I gave them the prescription (in paper form) and they had trouble with their scanner so told me they'd give it back to me when we picked up the glasses. I asked if my daughter needed to be present, and they said yes. When glasses were ready, they texted me at 3:48 Friday asking me to make an appointment, and said they were closing at 4:15 and reopened on Monday. Had I been notified even a couple hours earlier, I could have rearranged my schedule instead of waiting until Monday. So that was disappointing. Finally when picking them up, my daughter tried them on but they didn't really do anything else so not sure why my daughter needed to be present or why I needed to make an appointment. And they also didn't have the paper prescription that I had been promised. The person giving me the glasses made zero effort and just told me how easy it is to request it again from the ophthalmologist office. I obviously know this. This just underscored to me that things aren't communicated properly about patient requests.

3rd or 4th I come here, I came from a family recommendation…read more Wife and I got our glasses here, they have great selection of glasses including the Metas. The customer services is top notch

Excellent service and care! I'm glad I found Lens Factory Optometry! The ladies are great and love…read morehow attentive and nice they are! The Dr is great and explains everything in detail!

I left a so-so review for these guys back in April and it was premature. It took a little while, a…read morefew trips back and forth between my eye doctor and their store, and several tries to get my new glasses right. But they were really troopers about it and did not give up until the glasses were done and correct. Truly appreciate their help and dedication to good customer service as well as making sure you get just what you need. Thank you.

Wow. I walked in…read moretoday and ordered a new pair of Emporio Armani frames and lenses. Pricing? Reasonable. Service? Top notch. Hotel? Trivago. I left feeling like a new man - albeit without the glasses in my possession yet. The team working this afternoon were absolute rockstars. Promote dem all.

As a first-time patient who recently moved to California, I was looking for a professional,…read moreknowledgeable, and friendly eye doctor--and I found exactly that at the LensCrafters in Burbank! Dr. Wong was fantastic. She took the time to thoroughly explain everything during my eye exam and shared helpful eye care tips to improve my vision and keep my eyes healthy. I really appreciated how knowledgeable and caring she was. Armine made choosing my new glasses such an enjoyable experience. She patiently walked me through different frame options, helped me find the perfect pair for my face, and explained helped me to make great upgrade options to my lenses. Picking up my glasses was fun with Jackie. She's friendly, caring and made the process easy, while ensuring everything fit perfectly before I left. Overall, the team was great, professional, and genuinely cared about making sure I had the best experience possible. The process and appointment felt personalized, thorough, and stress-free. Thank you LensCrafters Burbank!

OK, I'm just picking up my new Valentino glasses today. I love them…read more They are so classy and they make a statement Again, Jackie helped me at this location; she truly delivers the best customer service ever

Been here a couple of days both for myself and my son and every time we have an apt we are seen at…read moreour apt time without a wait. I called today and I was able to get a same day apt & the receptionists helping me over the phone were very helpful. The exam was quick & easy, I've been there before so didn't need all the exams to be explained. Everyone was helpful with answering questions and getting me in & out of my apt in a timely manner. They accept insurance which definitely brings down the price of their frames significantly. Will definitely continue coming here for my eye exams and frames

I was a previous patient several yrs ago and returned because they had appts for eye exam within a…read morewk. Also, I had a good experience when I was a previous patient. Appt on Saturday, Sept 13 @ 2 pm. Approached front door and you have press button. Employee answers "How can I help you?" I informed her I have an appt.. Buzzed in and signed in. Filled out the paperwork and waited. Place filled with people waiting. Waited for 15 minutes and staff called me. She said to me sit here for a test. Never explaining anything just rest your chin here. Finished and thought I would be placed in a room. Nope. Told wait in the lobby. Waited for 30 minutes and asked staff how much longer approx 2 hrs because a patient in AM took doctor's time that put him behind. I rescheduled. Returned Monday, Sept 22 @ 5 pm. Arrived and again needing to be buzzed in. Lobby only a couple people. Name called & followed the employee again with this sit here, chin here. Umm I did this already last visit. I am here just for the doctor. Told that I had to redo this test but again not told what the name of test. Went to lobby waited and shortly afterwards called into a room. I don't recall if doctor introduced himself. He had no professional coat & no name badge. Assuming he is the doctor and test proceeded. He took my old glasses and test them to see the prescription. After testing told I have cataract in right eye and you need surgery. Insurance covers it. Trying to process this news as he was documenting in the computer then he gets up and leaves the room. I am assuming to schedule me for surgery or get paperwork for the surgery. Nope. He left to attend another patient to give them an eye exam. Extremely rude leaving me waiting for 15 minutes then he returns with patient following him. She wanted discussed something to him then she realized I was in the room. Left to the front. He finished with me and he went to the front to give employee my chart. He tells the employee that these 2 patients need cataract surgery then leaves. Employee gives me couple papers tells me to call this doctor ask if they take my insurance then return to them to get glasses. EXTREMELY DISAPPOINTED. Employees are receptionist. They do check insurance for eye exam when booking appt but beyond that don't ask. Here is the paperwork & patient to figure it out. Then you need to buzzed out so once inside your locked in. As I was trying to leave tells me I have to pay co-payment. They charge at the end of the visit or stayed locked inside. I anticipated to be their for 15 or maybe 30 minutes at the most but was their for alittle over an hr being late returning to work. EXTREMELY DISAPPOINTED. Doctor is mediocre. Employee has lack of patient education. Lack of empathy from doctor and employees. Explained to me why employees at the front desk are wearing scrubs. Not understanding that part. I won't be returning. Do not recommend

Disappointing Experience and Overcharged…read more I visited Lori Eugenio's optometry practice for an eye exam and glasses and was charged almost $500. The frames were of poor quality, seemingly sourced cheaply from China. At the time, I didn't know what the going rate was, and since I knew her personally, I felt embarrassed to question the price. So, I paid the amount, trusting her and not expecting to be taken advantage of. Recently, I had an eye exam at another optometrist office (this exam was $85- no additional charges) and the doctor informed me that my eyes are fine for over-the-counter reading glasses, and I didn't need prescription lenses. Given that I have a +1.50 prescription, this made me realize I was likely overcharged for something I didn't need, which is deeply disappointing. I would not recommend this practice to anyone and advise others to be cautious when seeking services here.

I missed my appointment because of uncertain circumstances. I call to reschedule and they say I…read morehave to pay a $50 "no show" fee before another appointment could be made. I've never had this with any other doctor appointment in my 50 years on planet earth. I will be now looking to move my entire family away from this place. That is absurd. And it was never mentioned beforehand if you don't let us know ahead to reschedule you would be charged a fee. Poor communication cost you 4 clients.