I had an amazing experience working with Elena Buzina at Lexus New Jersey. She is a true professional and made the entire car buying process smooth, easy, and stress free. Elena is incredibly knowledgeable, attentive, and genuinely cares about her clients. She took the time to explain everything clearly and helped me find exactly what I was looking for. If you are looking for someone trustworthy, responsive, and highly professional, I highly recommend Elena. She is truly a top specialist and a pleasure to work with. read more

They were the nicest people until after i purchased the car. a week after, car broke down. They offered to fix it but would have to wait. No service car available, After speaking to a service advisor that tells you one thing, then the manager and general manager tells you they are independent from each other....Total Joke, STAY AWAY from this dealership! they do not give a crap about you after the sale has been made. no one gets back to you... Just Horrible!!! read more

Walked into the dealer planning to purchase two vehicles, RX for my mom and GX for myself. They had zero vehicles to show other than one RX in the show room. The sales man gave me a price on a RX but said there weren't anything avilable and advised us he would call me when more vehicles came in. I than told the salesman I was interested in the GX550 Luxury+, he gave me this awkward look and said "You do know, thats an 80K+ vehicle right!" I guess wearing pair of joggers and T-shirt didnt impress them. I walked right out went to a different dealer bought a RX with cash and made a deposit on a 80k+ GX. If you want to get discriminated, go shop at this unprofessional dealer. read more

Tri-County Lexus provided one of the most educational car-buying experiences I've ever had. I arrived in 2023 ready to purchase a Lexus RX350 after multiple conversations with sales advisor Jeff Barimah. We had already agreed on the vehicle price, taxes, documentation fee, and even the VIN number of the exact car I would be buying. As far as I knew, all that remained was handing over my money and driving home. Apparently, I had misunderstood the process. When I arrived at the dealership, I was informed that the previously agreed-upon deal would not be honored because Jeff "didn't have authority" to make it. Instead, I was presented with a completely different (and higher) price. It's always exciting when the numbers change after you've already made the trip. The highlight of the experience came when another salesperson, with a memorable Italian accent, attempted to explain why the new deal was somehow better. His presentation materials consisted of several unlabeled numbers scribbled on a piece of paper that was slid across the desk like we were negotiating an international hostage exchange. When I asked what the numbers represented, as there no labels, just a couple scribbled numbers, I received a condescending explanation that they were finance rates and that this new deal was actually cheaper than the one we had already agreed to. There was just one small problem: math. I walked through the calculations step-by-step and demonstrated that the numbers did not, in fact, produce a lower price. To his credit, the paper napkin never argued back. I attempted to speak with another salesperson and management, hoping this was a misunderstanding. Unfortunately, everyone seemed perfectly aligned in supporting the revised pricing strategy. In the end, I purchased my RX350 from another Lexus dealership and couldn't be happier. The experience taught me an important lesson: when a dealer agrees on a price, a VIN, and all the details, that may simply be the opening chapter of the story. If you're looking for a Lexus, I'd recommend shopping elsewhere. Unless, of course, you're a fan of surprise pricing, mystery math, and bait and switches. I'm posting this now as recently this dealership reminded me of the incident as they all of suddenly started calling me about my supposed interest in a 2025 Lexus. Hilarious. read more

Extremely shady tactics that are borderline illegal. Wasted an entire day based on an offer that ended up being completely different once we got to finance. The manager that tried to pull off the bait and switch hid in the back as I addressed the issue. Run away from this place! By far the worst sales experience I have ever had. They will use any slimy tactic possible to con you. Even took my keys and truck after already giving me a trade in value and trying not to give them back. If you decide to ignore this warning, make sure you triple check the numbers before signing the finance paperwork read more

This was one of the worst dealership experiences. My lease deal was negotiated and confirmed just for me to come the next day and be told the deal could not be honored because the manager who approved it was absent. read more

DON'T waste your time to visit this location ... All fake ad and wrong promotion over the phone ... try to find some other location of Lexus ... this will ripped you off very badly read more

Deceptive Business Practices; Buyer Beware I don't usually leave reviews of any kind - but in this case, I'd like to add my voice to the chorus of people on this and many other review sites advising you to take your business elsewhere. While searching on cars.com, I saw what seemed like a good deal on Tri-County's site. A used 4Runner advertised as having only 18k miles. I reached out and expressed interest - even made plans to travel to the dealership to complete the transaction. I live out of state and needed to arrange one way airfare and a hotel. Only after airfare and a hotel were purchased did I learn that the actual mileage on the car was 46k, more than double what they advertised. I learned this by running an AutoCheck by the VIN on a friend's advice. I communicated this finding to the Tri-County salesperson and asked him for a photo of the dash of the car. The photo revealed that AutoCheck was correct. I lost money without even doing business with this dealership. And yes, like many others have reported, they said "oh thats an unfortunate discrepancy" and immediately pivoted to try and sell me a different car instead. If this was the only negative review on the internet for this business, I'd be ok saying it was merely a clerical error. My experience is just one more iteration in a pattern employed by this dealership to decieve their customers. Due to their intentionally deceptive business practices. I asked to be compensated for my loss - no response yet. I'll attempt to update this review if there is any change. read more

DO NOT GO there. They pay people for the 5 star rating. If I could give this place negative stars, I absolutely would. They advertise financing options and lease deals that are completely misleading. I spoke with a sales representative named Carolin multiple times to confirm that they had the specific car I was looking for, and she repeatedly assured me it was available. However, when I arrived, the car wasn't there at all. Then another salesperson, Justin, presented me with the "deal" they had advertised online, but it turned out to be completely deceptive. They expected to take $26,000 from my BMW X3 as a down payment on top of the monthly payment they advertised. It honestly felt like they wanted me to hand over my car for free. This experience was a complete waste of my time and money. I paid for tolls and gas just to walk into what felt like a scam. I will be reporting this to the New Jersey consumer protection authorities. read more

Thank you Jason for helping me with my car today! Amazing experience. Leased this brand new Tx350 for a great price! read more

Tri-County Lexus - Tx350 - Car Dealers Near Me - Little Falls, New Jersey

Shady business practice. Called them and they said the car is available and cone down for a test drive. Got there 5 minutes before the appointment, they said the car is sold. We had to commute two hours (round trip) and wasted time. Why wouldn't you call or text and let us know the car is already sold? Don't tell me you have many sells reps? They should talk to each other and if there are appointments, for Christ sake call the people and save them the hassle not to come to your dealership. This is not a good and dishonest practice. read more

Had a great experience with O.C my Lexus sales rep. Super helpful, professional, and made the whole process smooth and stress-free. Really appreciated the honesty, patience, and attention to detail. Highly recommend! read more

Was stuck between switching to Lexus or sticking with Audi for my next vehicle, that was until I walked in and was helped by Kevin. Felt like a kid in a candy store, and Kevin was Willy Wonka. RX 450+ for the win. Will certainly be back once my lease is up. read more

Service area is deceptive. Continually call and text for services my car does not need. Went there for a free inspection as requested by the service manager and was told I should get a servicing 3 months and less than 2000 miles since my last visit. Take your business elsewhare read more

DO NOT SERVICE YOUR CAR HERE! I brought in my is300 to have suspension repairs done, got a call WHILE MY CAR WAS AT THE DEALER that my CEL light came on. They tried to sell me a purge valve. When I got the car back I see the reason for my EVAP leak was due to the dumb mechanic who left my intake disconnected as well as the hose disconnected! I called my service advisor, Sean, who was absolutely no help and assured me they didn't touch anything in the engine bay! lol! So I suppose these things just happen by themselves! read more

Kevin was great. Took his time answering all of my questions. Highly recommend working with him!

buying the car there was really good! but be careful with service!! is a scam, according to them the warranty (paid by me)only apply if you do the service there and that's fine, but for them is only a number, they recommend to do filters change but I did it on myself (bought at the dealer) and replace them and without disclosure they change it (because is not in their system), charged me 149 dollars for wheel balancing, a Lot more for tire rotation that I did myself weeks before... so basically they don't servicing you car with the actual needs of the car but the actual need for them to charge! read more

TL;DR: Tri-County used bait-and-switch tactics, falsely advertised a promotion, and completely disavowed a written quote they sent me before I drove 2 hours to their dealership. Be careful--they're not honest or transparent. I rarely leave negative reviews, but the sales tactics at Tri-County are so misleading that I feel obligated to warn others. I contacted the dealership on the final day of their sales event to confirm that the car I was interested in qualified for both the double down payment match and the 0% financing offer. I also asked for an out-the-door quote in writing, which the salesperson confirmed and emailed to me (see attached). Wanting to avoid a wasted trip, I drove over two hours to the dealership only after receiving that confirmation. When I arrived, both the salesperson and sales manager claimed they had no idea who I spoke with. That should've been my cue to walk out, but I decided to test drive the car anyway. As expected, when it came time to talk numbers, the sales manager said there was no way they could honor the quote I was given--and to make matters worse, he claimed the sales event only applied to either the down payment match or the 0% financing, not both. The promotion they advertised and emailed was clearly worded in a way that suggested otherwise--anyone with basic reading comprehension could see that. In short, this dealership wasted my time with misleading promotions, a bait-and-switch quote, and a total lack of accountability. Buyer beware. read more

Tri-County Lexus - Bait and switch pricing - Car Dealers Near Me - Little Falls, New Jersey

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Buyers beware. This dealership (or its affiliate) is subject to a Consent Order issued by the New Jersey Division of Consumer Affairs due to deceptive advertising and business practices. The state determined that their conduct violated consumer protection laws, particularly around misleading lease and finance promotions. We experienced this firsthand--an advertised deal was used to lure us in, only to be replaced by far more expensive terms once we arrived. Even after trying to work things out, the dealership failed to honor the spirit of its own ad. It took multiple complaints to state regulators, and now this matter is going into arbitration. The fact that the dealership (or affiliate) is already under a consent order for similar misconduct should be a major red flag to anyone considering doing business here. Before you sign anything, I strongly encourage you to check with the New Jersey Division of Consumer Affairs and read the public record for yourself. Disappointing and avoidable. You deserve better. read more

If I could give this place a zero I would here's my story. I went to the dealership this morning and looked at a car unfortunately, no one came out to ask me if I needed help so I took a snapshot of the car and went I went home. I looked up the car online. The price was lower than it was at the dealership. I sent a request in for drop lower notification as soon as I hit send I got a phone call from a girl by the name of Nicole and then I sent an email to her. I said I would come and look at the car for 33,000 she called me back immediately and she said she had to speak with her manager ,she came back and said is that 33,000 out the door and I said yes she said if you can be there by 3 o'clock because it's the last day of the month the manager said 33 out the door is good so when I went there, I test drove the car told the gentleman that I already negotiated price. He said oh good we don't have to do that then, after I after I took a test test drive he looked on the computer and said there was no notes to say it was 33,000 out the door I said I have an email saying that I would come look at it for 33,000. He had the manager come over, now the 33,000. They're telling me they can't do it out the door and basically calling me a liar they would do a deal with me for the 33 with taxes and application fees, which was $799 for an application fee when I asked them if they could cut that in half the salesman said no , he then sends his boss over and I spoke to him for a while. He didn't believe that it was 33,000 out the door. He told me he would send his boss over, his boss never came over. He sent the salesman back and said this is the deal it's 33,000 with tax and all other charges which came to almost $37,000.. I was livid I told them this was very unethical practice that this dealership is doing and that I was gonna write a bad review when I told him that he called me back and said a bad review is bad business for them, and that a bad review is only my truth not their truth. That's pretty messed up basically calling me a liar I would not do a deal with these people if they were the last Lexus dealership on Earth. I would've never gone back because my husband's disabled I had to get him dressed and drive back to the dealership for nothing but a bunch of lies And to be called a liar, which I am not. Think twice before doing anything online with this company they also told me the girl Nicole that I spoke to ,because I said to call her ,or go get my salesman. The young guy told me Nicole doesn't work here. She works out of state somewhere which I found out was another lie by them but good luck to anybody purchasing from them. I hope you have a better experience than I did this is my God's honest truth. read more

Great experience at Lexus! Elena was professional and very helpful even though I'm not ready to buy yet. I'll definitely return when my lease is up. read more

I had a very good experience at the dealership. my salesperson was Mike Marine. He was helpful and not pushy like most. When you get to the finance dept to sign the documents, double check the "out the door final price". Mine was incorrect. ‍ Overall, a good buying experience and great car! read more

Tri-County Lexus - Car Dealers Near Me - Little Falls, New Jersey

We drove an hour and a half to visit this dealership after a poor experience with one closer to home, and it was absolutely worth the trip. We purchased our Lexus ES350 here yesterday, and from the very beginning, Paul Lawrence was outstanding. My husband knew exactly what we wanted and worked out a fair price with Paul. When the car arrived, we returned to find everything ready for us at the agreed-upon price. The entire team was professional, welcoming, and treated us exceptionally well. read more

Tri-County Lexus - Car Dealers Near Me - Little Falls, New Jersey

This is a very unprofessional dealership, they are advertising vehicles they know they don't have in stock. FRAUD!!! read more

Tri-County Lexus - Tri-County Lexus is still defrauding the public. They are advertising this vehicle, but they do not have it in stock. FRAUD! - Car Dealers Near Me - Little Falls, New Jersey

Why did I receive a call today about my review I left Tri-County Lexus. Here's the thing. No I am not changing my review. There is nothing your dealership can do to make it right. Time was wasted and it's time I can't get back. But can someone please tell me why is the vehicle you all claim not to have, is still being advertised on your website. Let me answer. It's advertised so people can come in and then be offered to buy a more expensive car. Just foolery. Loose my number and email address. read more

Tri-County Lexus - Fake car... - Car Dealers Near Me - Little Falls, New Jersey

The service department is terrible. I have used this dealership for 24 years and it has gone downhill significantly. I will never service my car there again. They forgot to tighten the lug nuts on my tires and I could've been injured. The service I requested was not completed. No one communicated to me. The car was ready later than expected. I will now be using another dealership read more

Like most car dealerships, they are not honest, no integrity. The online prices are just to lure you in. I met with 3 managers because I refuse to budge when negotiating. All three mangers ignored me when I stated I do not want an extended warranty. The finance "guy" was unprofessional and a scammer. Very dishonest. I was not happy about my overall experience. read more

Buyer beware. I experienced deceitful, and quasi legal pricing and contract practices. There are hidden fees on documents, false quotes for interest rates and outrageous documentation fees. These will only be apparent after after truly painful dickering to get to the actual " sale price". Do not go to this dealer ship. read more

This dealership is so unprofessional and crooked. My first vehicle I bought that was totaled had no gap insurance and it took over a year to get my claim paid with my insurance company and cost me a lot of money. 2nd vehicle I leased they did not add my tire warranty. I was stranded for over 24 hours and had to but my own tire. Don't ever go here. I am reporting them finally. I hate this dealership so badly. They need to close. read more

Thoroughly enjoyed working with salesperson Gigi Melendez and highly recommend her. She's very professional, reliable, knowledgeable and smart. She immediately knew the answer to every question I asked her. I admit I am someone who hates dealing with car dealerships, but Gigi made the experience pleasant. After test driving the 2024 Lexus RX350, I decided to buy my 2021 RX out of lease, because Lexus redesigned the RX interior to better fit tall people, while I am particularly short and petite and feel more comfortable in my 2021 vehicle. read more

False Advertising. Classic Bait and switch sales tactics. Advertise a too good to be true price to get you to call or visit the lot then give you the real price. read more

Tri-County Lexus - Fraudulent Ad. - Car Dealers Near Me - Little Falls, New Jersey

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This is the absolute worst dealership. I feel badly for the sales representatives because the operations department is far from a well-run division. Managment needs to be retrained, and the entire organization overturned. Miscommunication and utter chaos everywhere. I highly recommend skipping this Lexus dealership and working with an alternate location. I made their life easy and all I got in return was nonsense and a total waste of time. They "misplaced" my plates? how does that happen? Now I'm stuck driving around with expired temporary plates. Unacceptable. read more

I worked with Daniel and he is the reason along with his manager Q who made this lease for us possible. I went into the dealership to test drive a TX, and he went out of his way to make the test drive, ordering process and price match possible. I drove out of the dealership the next day with a new car. It was a seamless and non-pressurized experience for my family. Thanks Tri-County! You work with the best people in the biz! read more

The team took my deposit, sold me a car, agreed on a monthly payment then 48 hours later called to raise the price $2500. Leo and the sales team are sleazy scam artists. Avoid them at all costs. read more

Poor customer service No response to calls Negligent Not fulfilling tequests Excuses, Excuses!!! Held waiting on phone for 1 1/2!hours read more

Terrible experience. Don't even bother going to this dealership. The sales team is very unprofessional. Drove 2 hours to check out a car that I had made an appointment for. They sold the car before the appointment was even made and had me come all the way to the dealership in hopes they would sell me something else. Be careful dealing with them. read more

My son and I visited Tri County on Friday, 2/13/2026. They had advertised a Lexus IS 350, VIN # JTHGZ1E25P5030501, Stock # P5030501, for a internet price of $37,994. My son had spoken to a Tricounty employee who said her name was Janis and that the car was available. Another female employee followed up, confirming the appointment and stating the price was negotiable. . In addition, in a text, Janis gave my son directions on where to park at the dealership. We had over an hour drive so we wanted everything sorted out and confirmed before we got there. Upon arrival, we were met by a different salesperson, "Michael" who said the car was in the shop and we would not be able to see it. I asked how it was in the shop when the dealership had already certified it and it was in their lot for almost a month. He kept diverting us to about half a dozen other cars. When we finally said we were only interested in the one, and were were told it was available to see, he told us that there was no "Janis" at the location (Even though she had give us directions on where to park) and they were not responsible for third party conversations on CarGurus. We showed him the specific listing on the Tri County site. At that point, he walked away and we were met by a manager "Fransisco" who again said the car was not at the dealership and there was no room for negotiation. In addition we would need to "activate" the certification which is an additional cost of $4,700. I asked him why this was not disclosed by "Janis" His response was "they are paid to draw people in". Going by other reviews, this dealership engages in click and bait tactics and false advertising on a frequent basis. They are evasive and disingenuous. The worst most deceptive dealership experience, I have ever had. I have filed a complaint with the New Jersey Consumer Protection Bureau and the Federal Trade Commission. read more

They advertised the rate of 1.9 apr A new car and used cars Just to bring the customer into their Lexus dealership .they play games with you not knowing what type of interest rate you get. This is definitely a bad ,not nice dealership.They I feel you should go Lexus of Route 10 Denville , New Jersey. Ask for Lillian they treat you with respect and kindness. And the perks they offer on a purchase of a new car and a used car. I read more

Terrible experience! I came in today to start my search for my next vehicle and was open to both new and pre owned. The sale rep was condescending and unhelpful to say the least. After I checked out their inventory, which wasn't much, and where the sale rep didn't even get out of his vehicle to look with me, I decided to see if the number on the brand new would make sense. They then proceeded to pressure me and my husband with a timeshare like sale tactic where they didn't help me run any number and repeatedly said today is the end of the month so any deal they can offer is not valid after today so I either have to commit to buying today or there is no point for them to show me any type of number. They keep saying that they are a luxury brand but the sale experience is nothing but luxury and honestly quite insulting. I would rather drive an hour to another dealership than let them earn a single dime of my business! read more

When information from one of the few rave reviews about a service a dealership provides is initially stated as something they don't provide, and within 5 minutes later the same person stated they provided the service to customers personally in several occasions, you justifiably have reason to doubt their honesty and question their integrity. Other than purchasing a home, a piece of artwork, the services of a doctor, lawyer, or an educational institution, how many purchases of all the aforementioned have salespeople who treat you far worse than a street vendor that you might be spending only a few dollars or less with? Most PEOPLE IN THE AUTO SALES INDUSTRY HAVE THE REPUTATIONS THEY DO BECAUSE THEY EARNED IT! I asked reasonable questions, and could not get a straight answer. This is not an industry that understands nor cares about building relationships, nor obtaining referrals. Most are unpolished, and either aren't trained properly, or act unintelligent. I put in several requests by phone, email, and text with the dealership. I never received the information requested. Moreover, information I conveyed was ignored, due to a lack of attention and care. If a dealership advertises "purchase from home", why is a trip to the dealership necessary? To understand car dealers, such as TriCounty Lexus is a lesson in psychology and the mindset that is dysfunctional in business and in life. Dealers keep you in the dealership s long as possible, with practices such as turning over, hanging out in their bull pen- all to create an experience that keeps you in the dealership as long as possible, handing you over to several salesman, and intentionally deterring you from walking out the door and starting over with another dealerships. If that's what you need to do to get business, it's pretty pathetic. Nonetheless, this is the way the industry is primarily run. Most car dealers and salesman are myopic. They're greedy. They have no objectivity, nor sense of fairness. Their words and actions are inconsistent, and they lack empathy. They don't understand basic principles of business, relationship development, maintenance, nor loyalty. They don't grasp principles such as brand equity and creating brand advocates. The manufacturers spend a large person of their budget marketing, with little creativity, and differentiation between others in the marketplace. At the end of the day, customers need simply to rely on advice from friends, family, and business associates, reviews, reputable sites such as Consumer Reports, JD Power, US News & World Report, CarFax, Edmunds (owned by CarMax), among orders. This review is a reality check for an inconsistent dealership that's inefficiently and ineffectively managed. Co-workers don't communicate, auto-generated boiler plate generic emails and texts are sent out, and time is wasted. Life is too short. Time is too precious. Look elsewhere. Lexus is a great brand. TriCounty is not serving Lexus, nor customers, consistently well. read more