I normally do not do reviews , but this one I had too....I just brought a new Nissans rouge…read moreplatinum on Monday... I had the best sale person to start with Robert Scott, from the beginning he was great. My car situation was far from easy. He did everything he had to do to make me happy not just make the deal. Once my deal was back in finance that was a whole another nightmare, but Jeison Javier Castillo with Robert worked hard when I say hard I mean hard for me .. I am so thankful , I meet them both the help they gave was unmatched. I would Recommend going to the dealer and dealing with Robert and Jeison 100%.. Thank you both and I hope the owners see this a realize how Lucky they are to have two of the best !!! Audrey Cheatum

Classic bait-and-switch. My wife called ahead to confirm a car was on the lot, but when she…read morearrived, they claimed it sold yesterday and tried pushing a different vehicle. Complete waste of her valuable time and deeply unethical. Buyer beware.

Complete attention was great. Service was very good and quick just went in for oil change. They did…read moreit and check up. Washed my car and was on my way

So I bought a car program within the first year and needed a new engine then they give it back to…read moreme then I needed a turbo then they gave it back to me and needed a cooling system for the transmission which one the cooling system goes it turns the sludge and they found pieces of metal in the transmission because they did a recall tune up and messed up then it goes back in for a bunch of stuff and they end up delivering my car and the the engine lights on how do you return a car with an engine light on this was the biggest lemon I've ever bought in my life and I paid the same price for this car as a 2026 which I'm very annoyed at I've had more problems with this car than any car I've ever owned don't recommend going with the broken there's plenty of Cadillac dealerships in the area now they tell me they don't have another loaner car and they gave me a car back exactly how it was with the engine light on don't recommend

One of the tire was having issues, turns out the rim was cracked. I got appointment for this…read morelocation within 5 days, whereas Paramus location had a month long wait time. The technician identified the issued and put a new rim, all done with 90 minutes. I had the wheel and tire protection plan, so only paid the deductible of $25, instead of actual price over a thousand dollar. The representative kept me in the loop throughout the service. Was such friendly service. Loved the waiting room. They had small snacks like chips and cookies. So glad to have this new location opening up.

Simply the best Tesla service center in NJ - period .... I have used them all and I'm I "difficult…read morecustomer"

We had a wonderful experience with our sales representative, Moussa. He was very friendly and…read morehelpful. he came with us on the test drive and explained things very carefully. However, the experience with the manager was highly disappointing. The manager was sarcastic throughout the conversation, which made the overall experience less pleasant. The only reason we purchased the vehicle is because of Moussa. The 3 star rating that we have provided is for the pleasant experience with him.

I don't understand all the negative reviews for Toyota Universe…read more As someone who HATES shopping for an automobile, my experience here was somewhat pleasantly surprising. I called early in the morning and asked if they had what I needed, they did so I went 15 minutes later and met with Sam the salesman. I was interested in getting a 4Runner and he showed me all the new vehicles he had. I picked the one I wanted and Sam got the paperwork going. I was in and out within 2 hours with a brand new 4Runner. Sam made the whole thing so easy (and the finance guy too). Truly great service. 3 months later my daughter needed a car (just got her license) so I went back to Toyota Universe. Sam was off that day so I dealt with Roberto. We were interested in a used Corolla. He got us the car for what I was willing to spend. Unbelievable. No haggling, no bait and switch. Again, in and out in under 2 hours. So far, with the experiences I had here and the people I dealt with, without question I will be returning here for future car purchases. I would recommend Toyota Universe to friends and family.

Nelson Mandela Saez and John Sweeney deserve a special shout-out!!…read moreThey both worked hard to get me an excellent interest rate and were never pushy but left me very convinced and confident!! I now am a happy new car owner bc they went above and beyond for me!! Nelson- I know you are new to this particular sales team but with your honesty and positive attitude you are going to make a commendable and successful career for yourself!! Thank you!! Alyssa

Buyer Beware!- This…read moredealership is dishonest, mispresents car history and has selective amnesia when it comes to conversations. I regret ever putting my two feet on this property. My experience has been marked by broken promises, poor customer service, and a complete lack of communication. My vehicle requires repairs, and the dealership is trying not to honor the repair policy. Instead of resolving the issue professionally, I have been given conflicting information and had to repeatedly follow up for answers. Calls are not returned in a timely manner or at all, updates are inconsistent, and I feel ignored as a customer. What should have been a straightforward repair process has become unnecessarily stressful because no one seems willing to communicate clearly or take responsibility. A dealership should stand behind its policies and treat customers with respect. Unfortunately, this dealership has done neither. I would not recommend this dealership purchasing from this dealership.

Nice family business. Corey and all the guys are honest, upfront, and friendly. They gave me a…read morefair deal and I'm happy with my exchange. - Thanks guys

Great family business, Ryan and all the staff at Grand Motor Sales are very knowledgable and…read moreaccommodating. I bought my first work truck from them and i couldn't be happier. ! I would highly recommended to anyone looking to purchase a new or pre owned car!

This is a case where I wish I had read the other reviews before wasting my time and going through…read morethe frustration of dealing with dishonest people. Because my story is the same as Shawn, Paul, Dalitso, Bill, Jamie, Kim etc. And all of them were misled, did or did not purchase the car, complained and received the same "apology" from a manager (or an AI, for all I know), who clearly knows about the sales manager's bait and switch scheme - and yet the guy (Omar) still works there and applies his scheme to new customers without any kind of consequences. So I am guessing this is just normal business for them and they do not care. I agreed to the sales price and to an added bundle to cover scratches and other minor repairs (for about $1,500), but I specifically declined (twice), the extra warranty for about $4,000. The original sales guy (Ahmir) was nice enough, but then Omar came in, heard me say I did not want the warranty and came back with a paper stating the final price and asking for a certified check. In the urgency of going to the bank before its close, I did not check the paper (my bad, I suppose I am too trusting), went to the bank and only there realized that he had snuck the $4,000 warranty back on. So I corrected the amount at the bank, after unsuccessfully trying to contact the dealership to let them know, out of courtesy. When I went back to the dealership and told them that I had corrected the amount and removed the warranty, Omar tried 1) to gaslight me, saying that I had agreed about his price, then 2) declared he couldn't sell me a "non-certified" car, then 3) told me he was not making any money if I did not take the extended warranty-certification (really not my problem). So we left. the original sales guy (Ahmir) at least had the decency to look embarrassed. The dealership contacted me an hour later to apologize and Ahmir texted me they would sell me the car at the agreed-upon price, only to text me a few minutes later, as I was preparing the documents and figuring out when to get back there, that the car "had been sold by another store". Looks like a well-practiced scheme. Despicable business practices. Whether you are a new or experienced buyer, I suggest you avoid this place. But if you do want to take on that challenge, be ready to debate and to check EVERYTHING they put in front of you.

Do not come here if you value transparency. I purchased a car listed at $26K, but after all was…read moresaid and done, I'm paying nearly $58K -- more than double. GAP Insurance: I was charged $1,500, when credit unions and insurers offer it for $300-$600. 'Documentation Fee': They added $2,500, which is astronomical and where they padded the deal the most. Etch & Tire/Wheel Protection: These were added without clearly explaining them -- expensive fluff many buyers may not even realize they're agreeing to. As a first-time buyer, I felt misled. They did not clearly explain the financial breakdown, and I walked away with a deal that did not reflect what I thought I signed up for. They're here to make money for themselves -- not look out for your best interest. Run, don't walk.

great experience here at Tri-county lexus!!!, Paul was awesome in my IS350 purchase!!!read more

I had an amazing experience working with Elena Buzina at Lexus New Jersey. She is a true…read moreprofessional and made the entire car buying process smooth, easy, and stress free. Elena is incredibly knowledgeable, attentive, and genuinely cares about her clients. She took the time to explain everything clearly and helped me find exactly what I was looking for. If you are looking for someone trustworthy, responsive, and highly professional, I highly recommend Elena. She is truly a top specialist and a pleasure to work with.

Very disappointed with Ford Wayne's service department. Communication was extremely poor, with…read moremissed promised completion dates and no follow-up calls. We repeatedly had to call for updates. When we finally got the car back, the engine cover they removed was left in the back seat! Completely unacceptable service and follow-through.

I was in search of a new car today, and I have to say... I had the best experience!…read more Of course, I did my homework beforehand and was convinced that **$5K** was going to be the magical number for my trade-in... well, maybe not! But hey, I respect the reality. **P.S. I'm not 80!** Thank you, Sean, for the reminder. Meanwhile, no one could find Eric... turns out he was busy helping another buyer! Then 2:00 PM arrived, and reality started setting in... *How much? How much? How much?* Jaime kept it from start to finish, and I truly appreciated the honesty and transparency. The lender approved me, and I'm happy with my selection! To Sean, Eric, and Jaime thank you for making the process matter through your respect, honesty, professionalism, and commitment to outstanding customer service. You made what could have been a stressful experience an enjoyable one. Thank you!