Bought 3 BMWs with Fields of WP over 12 years. I decided to go for a lease with my last one. Bought tire protection and lease end protection. I went to return it today and they now claim they don't have any of that information on file and it's at "another location". I guess once you're no longer a customer the responsiveness and decency quickly discontinues and you're all of a sudden making things up about protection you paid over 1k for and given copies of multiple pages for that addendum at the time of the lease purchase. **Make sure you keep all of that information and bring it with you when you return your lease.** You'd think in 2022 records would be kept up to date and digital. Not at Fields WP. read more

0/5 stars: terrible communication from both the advisor and service manager (the advisor knows absolutely nothing about cars), paid an extra $1k after being told the problem was fixed when it was not. They said the car would be ready Friday for pickup but I received no call so I called on Monday and they said there was another issue with the car. The issue, the LPFP I told them originally caused the problem was never looked at because they said there was no issue with it. They obviously never looked at it and they did not give back my new LPFP I had installed that they said they would leave in the car (I had to pay for a new OEM one when they only issue wrong with the one I installed was a kinked fuel line). Car was also damaged after the tow there: scraped front lip/number and destroyed side skirt. I asked if they did a visual inspection upon arrival so I could document in order to go after the tow company but they would never respond back to me. Overall, this dealership is criminal and I should have contacted a lawyer but had too much going on. I can't believe I got taken advantage of and hope the next person fights harder when they decide to rip them off. read more

Horrible service experience yet again. Automatic seat belt mechanism broke. Dealership said it was not a warranty issue in my 2 yr old 2021 430i w 12,000 miles. They said it would cost $850 to fix it. I went back to the dealership (because you can't call or email anyone in charge) to speak to the service manager who was in a meeting and was given his telephone number. I called, left a message and was never called back. I received a text message from a different person who claimed to be the service manager asking about my experience several days later. I texted back re this issue and never heard back. I found a local body shop to fix it for $360. This should have been a warranty covered issue. This is not my first bad experience with both the service and sales departments. I have been a customer of theirs for 21 years (8 leases) and I keep hoping things will improve but no way. I will never do business with this dealership again. Beware. read more

New building, same bad attitudes and service. Decided to sell my BMW back to them after two emails from the dealership with title "We Need Your Vehicle." Purchased 2 BMW's from here in the past as well as sold 2 vehicles to them and will never go back. the manager in the used cars department tried to jerk me around on my used car sale. Initially matched I my Carvana and Carmax quotes via text, then when I came in gave a $1000 lower bid because of "tires." Tried to give them one shot to come back and was told I could take my car to the used car dealers then. Well, I ended up taking it to Carmax and got the quote they offered no questions asked. There's a reason why they have a lack of used car shortage here. It's because of their attitudes and peoples ability to easily now take their business elsewhere. I suggest taking all of your business elsewhere because these people are the epitome of "used car salesmen." read more

Great staff and one of the better dealerships in the greater orlando area. The sales and service department realtors not just taking your business read more

2 straight days can't get a hold of service advisor and manager lies about returning phone calls will call corporate tomorrow

I had a terrible experience here and would definitely not recommend their car sales manager. They totaled my car and from there gave me a lot of runaround and tried to sell me a brand new vehicle that was almost twice the price. It was the most insulting and ridiculous experience I've had in a sales situation. read more

Ngời bán hàng tận tình nhất mà tôi gặp khi mua xe, tôi đã đi shopping các đại lý quanh vùng Fl bán kính 50 dặm va đã trở lại mua xe tai Fields Orlando ! Rất hài lòng với cách tiếp khách hàng của Majed "Magic". Our client advisor, Majed "Magic", was the best and nicest dealer that I've ever had the pleasure to buy a car with. I bought an X7 with him. There was no hassels and always with a smile and great service, even after everything was finalized (lots of other dealers drop their act as soon as the deal is done). Ha sido un buen placer comprar mi X7 con Majed "Magic", el mejor vendedor que he conocido. Siempre con un gran sonrisa y servicio,aunque después de la venta. Muy recomendable. Gracias Majed. read more

Fields BMW Winter Park - Car Dealers Near Me - Winter Park, Florida

Arrogant. Single word that describes this dealership's business model. They are lucky they are located in a market that allows them to be that way. I've had many BMWs. Will not purchase or lease from them until this entitled attitude changes. Not holding my breath. Unfortunately, have to use them for service as I can't go out of town. Since I haven't gotten my car from them, customer service is even worse. read more

Well this place should not be closed at 6:00pm it should close at 9:00pm and the dealership should not be closed on a Sunday

Would never buy another car here. We bought two cars from them over the years. When they are selling you something they call and email you with no problem but when you are trying to contact them to get a refund on an extended warranty, they refuse to call you or answer your messages. I sold my car and had time left on my extended warranty so the company told me I would get a refund and to contact Fields to make sure they had my correct information so they would send me the refund. I have been trying to get someone to respond to me since the end of January and no one will return my calls, emails, or my instant chat messages. I am now having to contact BMW NA and the State Insurance Commissioner to file a complaint. Shame on Fields BMW of Winter Park. You give BMW a bad name. read more

We have now purchased 5 cars (not a typo) from this dealership and the service is still amazing. 4 of our vehicles have been purchased from Reggie. I don't think you can find a better car salesman in this city. He will check on us periodically to one check on the family, two make sure we still love our car and three to tell me what he has on the lot. Many times he literally just call to check on our family with no alternative motives. As long as Reggie is at this location, I'll continue to buy my cars from them, even though the Daytona location is much closer to me. Word on the street is that they are going to renovate this dealership to rival the new Porsche, Audi and Lexus dealerships that all just recently opened. Renovation or not I love it here. read more

I just want to leave a 5 star for Riley of the parts department, he was very nice, was very fast and efficient, the previous person who was in front of me was very rude and I really hope he doesn't leave a review, he was in the wrong completely and was getting pretty rude and Riley was very composed and kept doing his best to help the gentlemen to the best of his ability. read more

Visited this dealership today to check out a M4 with my cousin. The location is very nice and the staff upon entering is very friendly. They offer you a drink and have a cafe on premises if you need a bite to eat. The sales rep was a seasoned professional but willing to be flexibility whenever possible. Though negotiations took some time in the end he did buy the car. Compared to our research the price he was able to negotiate was right. They even threw in a few extra things. I would suggest anyone looking for a new BMW check out this dealership and give them a chance to give you the best deal around. read more

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I have never experienced such horrid service. I had an oil change and one tire to be replaced and was there for almost 4 hours. The only good thing about this place is the kind woman working at the cafe. read more

My daughter enjoys coming to this BMW location with us because she wants to see the Ms Nice lady name Mary. She is in charge of the BMW cafe area while customers are waiting for having their cars fix or car wash. Ms Mary is always so nice and friendly to all guests and maintain the area clean , she serves customers with breakfast, lunch snack , coffee and drinks, even though the wait might long for the car oil change service, but we are thankful for Ms Mary's excellent customer service ! Ms Mary offered paper for my daughter to draw and have some fun while waiting patiently, my daughter draws a nice BMW car picture and share with Ms Mary , later Ms Mary offered my daughter the UNO game to keep her patience and having some fun, thank you for all you do Ms Mary at BMW at winter park , we wish we can see more friendly employees like you with big smile to provide extraordinary customer service ! read more

Fields BMW Winter Park - BMW cafe - Car Dealers Near Me - Winter Park, Florida

Field's BMW is the best. I have bought 5 cars from them. Sales staff is professional. Service is efficient & trustworthy. Cafe is a plus. read more

purchased my first BMW three series 16 years ago from this dealership, along the years I have bought and sold to them. For the longest time I thought I was on a waiting list for an M3 a year and a half later It turns out I was never on any waiting list and could not get an allocation. Unfortunately they've lost me as a customer I remember the days when yeah it actually took great customer service and reputation. In this case I'm afraid they've lost both. read more

Sabotage your vehicle and try to rip you off for service that wasn't needed prior to the vehicle being brought in.

Just moved to the area and my car is due for its routine service. Found this dealership as it's right down the road from where I live. I scheduled an appointment two weeks ago for today's date and requested a loaner car as I have to get to work. I made this very clear and this is why I had to wait for an appointment. Arrive for my 830am appointment to be told they are out of loaner cars. They then offer to call Hertz to drop a car off to me within 20-30,minutes. I explain that the whole point of requesting a loaner was to drop my car off and get to work on time. Waiting this long would cause me to be late. This is completely unacceptable. No one called to let me know there are no loaners. I could have tried to make alternate arrangements. The service advisor said "customers are keeping loaners longer than they should." Really ? Sounds like they're not efficient with their timelines or communication. I cancelled the appointment on the spot and will be finding a different dealership. Based on these reviews here it seems like that's the best move. A BMW dealer with 3 stars and multiple 1 star ratings is a very clear sign to never go back! read more

I am writing this review as we have not had any success otherwise in resolving a billing issue with Fields BMW. We have been trying to work with the service dept for more than a month regarding this and it is still unresolved. We took our car to Fields BMW in mid-May because the the A/C was making a loud noise and and it was having a performance issue when driving. They told us that the A/C issue was covered under warranty (faulty A/C compressor), the performance item was not (charge pipe). After reviewing the charges and costs, we approved the warranty repairs to be completed. After they fixed the warranty issue, we came to pick up the car. The car was filthy outside and looked as if someone had eaten their lunch inside the car as there were crumbs everywhere. They had the AC on full blast and it was still making the same really loud noise we brought it in for. We asked them why the car was still making the noise that we brought it in for and that it was filthy. The service manager said that it sounded like the blower, but when the service manager reviewed the service paperwork, there was no mention of an issue with the A/C blower. So they took the car back and told us they would diagnose it again and get back with us. Frustrating! Late the next day they notified us that the blower was indeed the issue and that it wasn't covered under warranty. We decided against the repair and came the next day to pick up our vehicle. After waiting for more than 30 minutes, we were told that they were going to try and get the warranty company to cover the part. We asked the service rep if the rental we had would still be covered and he assured us that it would be. This is now 2 times we've driven to their location to pickup our vehicle and have left without it at their advisement. The following week (after Memorial Day) we were notified that the warranty would definitely not cover the part so we made our way to the dealer a third time and picked up our car and paid our deductible. Later that week, the rental company tried to charge us $280 for the additional time we were told by Fields BMW that the rental was covered for. We have left messages for Fields BMW to call us back and still have not heard from anyone who can take care of this for us. The rental company is now placing us in collections for the outstanding amount. Also to note, we took the car to another service shop and the blower did not need to be replaced at all. It simply had a leaf stuck in the fan. The leaf was removed and the AC has been fine ever since. The utter lack of professionalism is astounding. The fact that we have no other dealers in our area to service these vehicles has absolutely changed my mind in wanting to purchase another BMW. ***In response to comment from Fields BMW below: We specifically asked if the rental was covered for the additional days and were told it was. Had we been told it was dependent upon the warranty repair, we would have made a a different choice. Our decision to keep the rental was solely based on your representative telling us it was covered. Your reps lack of correct information cost us money. We should not have to pay for your mis- information.*** read more

Great service from start to finish with a video of my service .Ian the service rep was very professional .I really liked the cafe with sandwich & drinks all complimentary ,These guys go the extra mile ,there communication is excellent. I will definitely be back . read more

Jacob was our sales guy. Great kid. Showed us the cars, super polite, very easy to work with. I have a long and positive history of dealing with BMW South Orlando and never had a problem at all, only good experiences. But wow. Winter Park location is a different story. Robert the Used Car manager... . So rude. Immediately started off with an aggressive and sarcastic tone. After trying to simmer down the conversation once we started talking about the price, his rude remarks became enough and we just got up and left. If you're looking to do business with them for a Used Car, take this as your sign to not even bother. Only reason I'm giving 2 stars is because Jacob (our salesman) was a sweet guy and deserved more than 1 star. But because of Robert, I refuse to give them more than that. Disappointed is an understatement read more

I have been to this dealership many times and recommended them to many of my colleagues. I was so upset to hear one of my fellow over night nurses was treated poorly on her first service appt. I must admit that I have had an issue in the past with "respect for time". I scheduled an appt with a Sr sales rep and he answered every phone call and just didn't give me his attention. When I finally got up and spoke to s manager they sent me to Joe Dixon GREAT GUY. But the damage was done. After this report from my friend we will be traveling elsewhere for all of our BMW needs. read more

This place is a joke. An absolute JOKE! This is how I spent last Saturday. My wife was emailing the internet salesperson for 5 days about a 2014 5- series. He was aware that we lived 2 hours away. Her Infiniti lease is over in a month and we were looking for something different. She found what looked like the car she wanted. After discussing the specifics, best price, possible loan rates, and the possibility of them paying her last lease payment we decided to go see the car. She told him we were leaving and to have his best deal ready because if we liked the test drive we were buying today. Again, he was aware we were 2 hours away. While in I-4 traffic about 20 minutes from the dealership we recieved an email that the car we are driving to buy isn't on the lot. He said he went to get the keys and they weren't there. We asked were is it? Since they had been discussing it for 5 days we were shocked. A few minutes before we arrived he emailed the car was sent to auction. We arrived at the dealership and asked for the salesman and were told he was with another customer. I told the receptionist what happened and she said she'd get him. 5 minutes later he still didn't come out to speak to us. I asked to speak to the General Manager but the request was denied, however, I was given the salesman's direct sales manager. It took over 5 minutes for him to come out. We were told the salesman was on a test drive (knowing we were a few minutes away) and the vehicle was just sent to be sold at auction but no one removed it from the system. The sales manager said he could have the vehicle back on Monday. I asked how much money was he going to take off for us to take another 4 hour round trip? He said the price listed was the lowest price. I said "you're kidding me right"? Sadly, he wasn't. That's real concern for making the customer happy! He tried to have another salesman show us other options but buying a BMW from them at that point was not going to happen. Next Tuesday the car was back on the company's website. We never recieved an apology or another email from the salesman. He also never showed his face for the almost 30 minutes we were there. Incompetent Coward. This dealership is too busy to care about customer service. Not a great Saturday. read more

Fields BMW Winter Park - The WORST CAR BUYING EXPERIENCE! - Car Dealers Near Me - Winter Park, Florida

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As good as it gets! The shopping experience was above and beyond, and I would recommend this center to anyone looking to buy a BMW. I worked with Magic, Tony and David (SM) and they are true professionals. Magic and Tony are a great team! Great energy, very positive, listened and tried did their best to find exactly what I was looking for. Pricing and contracting was simple and clear. I was in and out in less than 2 hours. I will definitely look for this team again to buy my next BMW. Thanks again! read more

Fields BMW Winter Park - Tints was additional request and the team recommended a shop that did a great job. - Car Dealers Near Me - Winter Park, Florida

Recently went here for my complimentary car wash for my vehicle that I purchased at BMW and was extremely dissatisfied. Waited one hour and 50 minutes for a car wash and vacuum. When car was finally brought out I was expecting it to be pretty fabulous for almost a 2 hour wait, however it was not. The exterior still Had dirt and marks on car. The inside was not vacuumed properly and the second row seat wasn't even vacuumed! Terrible service, I won't be coming back because my two hours is worth more then a free crap car wash and vacuum that wasn't properly done. read more

They have the worst system I've ever seen. Takes 40 minutes just to drop off your car, consistently. They assign you a "service consultant". And only he can check in your car. So if he's on the phone, backed up with customers, or just missing, which is often the case. You wait for him. There can be a dozen other people that work there standing around. But if they're not you service guy, you wait, while they tell each other knock knock jokes. I got one, knock knock. Whose there? No one, because we all started driving Audis because the BMW service department is ridiculous. read more

I have bought several BMW'S and always praise them, but I bought a used one from an auction lot and took it to the dealer to be inspected. They send me a video of the inspection and seems not to bad, then I get a phone call from the shop foreman and he was so rude, basically told me to take my business elsewhere he did not want to work on my car, I said what do you mean? This is BMW right? My car is a BMW that's why I brought it there so it will be fixed right, I understand your rates are higher, but I want quality and customer service, he said we don't work on older cars take it somewhere else, I said I am going to call BMW corporate and raise Caine, he said I'll get with my team leader and get back with you. They send me a quote 3x what the cars worth, so I guess he was serious about not wanting to work on my car, my money is no good. 2 weeks later I pick up my car and now there is more wrong with it than before, they said bring it back. Quality control and customer service is not there. My Service advisor Josh Jance was the only one that helped and really cared. Sales side is great/Service side is lacking. read more

Fields BMW Winter Park - Car Dealers Near Me - Winter Park, Florida

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This was my first time purchasing a bmw from Fields and my last time doing business with them. I intentionally chose BMW based on the quality and customer service synonymous with their brand. I am extremely disappointed with my experience. I just bought an electric car at the end of Nov and the charger would no longer fit last sat and they're saying its not covered under warranty bc I damaged it and cost to repair is $4200. How did I damage the charging port? Now they're telling me to drop off the rental and pick your car back up. So now I put money down that i cant get back on a lemon and I'm still responsible for a car note on a car that I cant drive . I could see if it was 3 years, but it's been 3 months. How is this not under warranty? This is not the type of luxury that I can afford, nor have the service or sales staff been helpful or professional. How can Fields achieve their mission to make every customer a customer for life if they're NOT CONSISTENTLY PROVIDING WORLD CLASS SERVICE?! Every person that I spoke to, Joe Allegra, David -sales mgr have all been short and rude to me. I'm still waiting on the general manager to return from his Cabo vacation so I can speak with him as well regarding this matter.... read more

This place sucks, and everyone here is very rude. Make the drive somewhere else. (Even though this is right down the road.

Buyer Beware!! FIELDS BMW are iars. I placed a deposit on a car yesterday and 3 hours later they sold it to someone who bought it off the lot. They are liars and say that the car was actually sold before THEY sent me the paperwork for the deposit - EVEN THOUGH THEY TEXTED ME THE INFO FOR THE DEPOSIT AND LATER CONFIRMED MY PAYMENT, ONLY TO BE REVERSED THREE HOURS LATER. it's obvious what happened here - they sold it to someone standing there with cold cash. Well I understand their desire to generate business, ethical people, ethical companies would not breach of the implied contract of a deposit. While I no longer live in the Orlando area, I want to encourage anyone considering doing business with Fields BMW to buy elsewhere. I wouldn't even have these scumbags change my oil. read more

They won't fix the amplifier in the m4 because they say it was rear ended. It was a cosmetic accident and the amplifier isn't even on the same side yet came up with a bs excuse to try and charge me almost 3k . I hate dealerships like this that constantly screw the customer at every turn possible. Wouldn't offer anything but an extremely overpriced repair. FYI the exact part can be purchased online for 269.00. They wanted almost 3k. Feel bad for anyone going to this dealership for sure. Should be asha Reply to Fields So because it was in a fender bender not an actual wreck nothing but body work was done 2 years ago and the radio stopped working last week it's because of the fender bender. Therenis no leak anywhere and the only time water gets into the trunk is when you put the top down. Then you told me almost 3,000.00 and another location I am getting it repaired Tuesday for under 1,000.00. You guys are a joke and you can tell even by the way you replied to my complaint you guys don't care about the customer at all. I'm not saying the customer is always right at all just saying there are much better ways to deal with someone. I can tell the the horrible customer service runs all the way to the top. What a despicable business. read more

Car repair nightmare story. I had bought the car at the end of August from HGREG. Everything was fine and about 2 weeks later I drop it off here for an engine coolant issue. I am told it was a factory recall and it shouldn't be an issue. 2 weeks later I received my car back. Within 24 hours my car engine IS DESTROYED on the side of the highway. I then drop my car off here to get it looked it and they told me it is 100% an engine coolant issue and the warranty will NOT COVER IT. BMW assured me they did everything correctly in the initial drop-off. They tried telling me that the hose that broke miraculously isn't covered by my warranty or apart of the recall. So to begin repair was 50% downpayment for my brand new engine of $16,000- so BMW needs an $8,000 downpayment. I was told the rest of it could be made in payments. This was not true. I then had to pay another $6,000 when I picked up the car. Only $2,000 out of the promised $8,000 was divided into payments. Overall, none of the staff could pick up the phones when I called. The Assistant manager had no idea my car was even in his shop with a destroyed engine when I went to inspect what was going on. My car was dropped off for an initial 2 weeks. Picked up, destroyed and then dropped off for another 2 weeks. I would highly suggest not coming here for repairs. I have been to the BMW headquarters in Munich and wanted to be apart of a winning brand. This horrible experience has made me decided this is my final BMW. (all my friends and family have also written them off due to this shameful experience) read more

In September, just before a trip, my check engine light came on a couple times; The first time was barely noticeable, it was more like the light had stayed on longer than expected at start up, then turned off. The second time, it stayed on longer than usual, but disappeared when I restarted. I definitely knew something was wrong but this was literally as I was leaving out of town so I had to wait until I returned to take it in for inspection. And wouldn't you know it, on my return, the check engine light came on again and stayed on. Scheduling the appointment was the part of the experience that I didn't necessarily care for; I asked for Mike, the Service Rep that assisted me before, but he wasn't there so I was passed to someone else. Of course, the lady taking the appointment, asked several questions about the problem that I was experiencing. That is to be expected, after all, they have to know why I wish to have my vehicle expected. However, I felt like her tone with me changed after she noted that my vehicle wasn't leased from Fields, it was almost as if she was hinting that I needed to take my vehicle back to where I leased it from for service. I especially didn't like the way she implied that maybe my check engine light was on because I didn't put the gas cap on properly after gassing up. I resisted the urge to tell her about about my years of experience in automotive design (so I know that a loose gas cap could cause the light to come on); albeit that it has been awhile but not so long that I don't know how to work a gas cap. So as she is finally getting to the point of making an appointment for me (never mind the fact that it was several days out and I'd have to wait over a weekend) I had inquired about transportation arrangements since it was anyone's guess as to how long this inspection and repair would take. She went into this long speech about how loaner vehicles are purchased by the Sales Department for customers who have purchased/leased their vehicles from Fields. Fields is this true?? And I must note, that never once did she mention that I could be dropped off/picked up if I lived within a 15 mile radius or that there is an onsite Hertz for renting vehicles. Anyway, I don't know if what she said about the loaner vehicles is true or not, regardless, I had enough of her "attitude" and told her exactly how ridiculous I thought this to be and why. Uh, lady, do you really expect me to take my vehicle back to VA for service?? While, I could agree with Fields customers maybe being given priority consideration with respect to loaners, I have to say that her tone and attitude did not leave me with warm feelings about leasing/purchasing my next BMW from Fields. Yes, I did tell her as much. Finally, she tells me, that she sees that my previous Service Rep was Mike and that maybe she should just schedule my appt for a day when he is there let him handle all of the particulars. Yes, I think that is a good idea...in fact, maybe she should have done that in the beginning! She didn't have to bother giving me that ridiculous speech that was a waste of my time. Here is why: When I met with Mike the day of my appointment NOTHING she said was of importance! It didn't even come up in converation - Mike got me in and out of there in good time, no issues with respect to transportation while my vehicle was in for repair. He even let me know that while it was there, they would go ahead and take care of the other maintenance items coming due (fluid changes, etc.) so that I wouldn't have to make a second trip. My vehicle was ready the next day. Now that's customer service! I don't know what was going on with Ms. "take your car back to VA for service" but it wouldn't surprise me if she has run potential customers away. As far as Mike and everyone else, they have provided excellent customer service. You know, the kind of service that would make a Lessee want to (at least consider) working with the Sale Department in 2016. read more

Scott was so attentive and helpful. We are so thankful for all the help and service he provided. Out of all the BMW's we have been to this was the best service we have ever been given. read more

Scammers. They told my daugter they they need to replace all sorts of suspension parts and it would cost around $6000 and we should get insurance involved. Got insurance involved and took it to some other shop. Total replace cost $900 and didn't need the insurance. read more

Very pleased and thankful I chose this dealership. I leased my second BMW from Fields BMW at Winter Park and I loved the experience. This time my sale rep was Chris Neal. I meet him for the first time when I came to lease my second car. He was very knowledgeable. I actually learned a lot from meeting him, more than I expected. I would recommend him to anybody looking for a car. He took the time to work with us in what we wanted and got us a deal that we couldn't resist. Thank you Chris!!! The dealership was very clean and friendly. Every staff member I came in contact with seemed to be very pleased with their place of work. Again thank you so much for helping me leased my X1. I love it!! read more

Can I leave 0 stars? Ok, I guess I'll be fair and leave 1 because they at least took care of the alignment issue I discovered the same day of purchasing the car. However, the next morning I noticed 3 of the active flaps remained open. I did purchase an extended warranty as this car was used (and it was in 2 accidents, something I had to find out myself). Long story short, the salesman Garfield did take care of me and said to bring it in and leave it with him and arranged to have a loaner for me. The same day I get a video from the service tech saying "something" hit it while I was driving on the highway and it was not covered under any warranty. I called immediately to speak to my advisor Jay, could not get a hold of him or anyone. Finally spoke with the advisor, where he also told me the flaps would not be covered (ripped off by extended warranty, don't buy it). He said he was going to speak with sales. It took them a week just to tell me no after that, and the sales manager had the nerve to ask me to meet him in the middle! I am furious and embarrassed I went to this dealership, they give BMW a bad name and now I'm not fully satisfied with my purchase. They've turned my dream car into a nightmare! I feel they looked down on me because I did not by a brand new BMW from them. Seeing all these bad reviews makes me realize I made a mistake buying my car from them. Highly disappointed with this establishment, I had about 3 referrals for them up until this point. I will not cause rifts in my family for Fields BMW of Winter Park. Salesmen who helped were great at first, but once they made the sale it was deuces! I bought my 4 VW's from 2 different dealerships and they made no arguments to fix the issues I found and made it right (reason why I kept going back, now regretting I did not go the 5th time around). And here's the kicker, I almost bought my BMW from Offlease in Orlando. I would expect this type of treatment from them, then it wouldn't hurt this bad because at least I knew what I was getting into. With Fields, I was totally blindsided. Not happy at all. read more

Fields BMW Winter Park - They claimed something hit the flap while I was driving, which caused all 3 to stay open. - Car Dealers Near Me - Winter Park, Florida

Why is it so difficult to buy a $70k car ? Very poor customer service here. Salesperson acts like they don't want to sell a car. No follow ups , no return calls, nothing. Very lazy . I buy a lot of cars and deal with a lot of salespeople and the ones at this place are lousy. Definitely don't recommend. I went to another dealership and had a good salesperson that took my $75k for a new X5. read more