I've been a Fiesta Ford Customer for 5 years. When I take my car in I always get great service from my service advisor, Rudy. Communication is key for me and he is always courteous and knowledgeable when it comes to my vehicle needs. read more

I went to look at a truck that was over priced and one of the sales manager was rude and had no education on the truck I was discussing with sale person Juan which was very good.. read more

They're pretty smarmy and will try to upcharge with add ons when all you need is a simple oil change which is completely annoying.

Ford Fiesta on Varner Rd -Indio, California 92203 sets improper expectations when it's comes to having your car serviced. I had a VERY frustrating day dealing with the service department. I felt they were creating fees with out justification making up reasons for the charge. Then the service manager Gary Boldizar didn't help as he tried explaining the fees in a condescending way; relating their fees to a doctor's office fee as if I didn't understand. I understood what was being said; as i speak and understand English. The charges didn't make sense. This has been a repeated experience at this dealership. I will NEVER buy another Ford in my life. read more

Last Saturday I purchased a car from Fiesta Ford, and I was very pleased with the experience. My sales consultant was Luis, and I also worked with Leo and Isaac. They kept the old style of selling a car out of the picture, and we focused on the actual numbers - which I appreciated!!! I'll quickly refer anyone to these three gentlemen who are purchasing a vehicle. Thank you Luis, Leo and Isaac!!! read more

Service department is awful. I came in to get an oil change on my ford transit. I got to that it will take 2 hours for my oil change to be done. I just can't believe that an oil change will take 2 hours to do. I don't recommend to come to fiesta ford for your service needs. read more

If you want to be pestered by numerous phone calls and emails, if you want a high pressure sales experience then this dealer is for you. Due to this, I won't bother to visit Fiesta Ford as I can only imagine what would await my arrival. Reading other posted reviews corroborates my thoughts. When I did respond to an email and mentioned my thoughts I was told that their customers find their experience with them as relaxing! read more

One would expect to be waiting approximately 45 min to an hour for an oil change & car wash, however, the Service Dept. At Fiesta Ford fails to mention that you will be waiting 2 1/2 hours!! Absolutely ridiculous, especially when there was only one car in the stalls!! Terrible service! And the Service Dept employees couldn't care less. The girl who took our keys & wrote up the service order, Marie or Maria, should have informed us it would be that long but she didn't! The only positive thing I can say from this experience is that whoever washed the car did a fabulous job! read more

Worst car buying experience the sales man was great but the finance guy was totally unprofessional don't shop here

No negotiation or nothing, will not be returning. Basically told me they wouldn't even take 100.00 off so why waist my time ? Seriously

I received excellent service with the team at Part & Service Department! I received excellent service, and everyone was helpful and very professional! I recommend Fiesta Ford for whenever your vehicle needs service. Everyone is extremely friendly and knowledgeable! I want to give a special thanks to Edward! I will continue to take my vehicle here for service. read more

The service advisors are nice but my 5 stars is coming from my experience with the shuttle driver, Raul. He picked me up I was outside waiting and he was driving up my street nice and slow so I would see him. I waved and he came to my house and when I got in the car he introduced himself. I was his only passenger. He had the van at a comfortable temp not too hot or too cold. He had the music at a comfortable volume not too loud. He was such a nice person!!! We had good conversation I am a 24 year old girl and he's an older gentleman he treated me with such respect from that small ride from my house to ford I didn't feel awkward at all. He drove so Smooth the whole way. Not too fast not too slow. Wasn't hitting turns hard. Labor Day weekend is this upcoming weekend and he invited me to ford and said they were going to have a Labor Day event and to come Down and eat some hot dogs! That was sooo nice!! Honestly you don't meet much genuinely nice people who don't have the fake "I have to be nice because of my job" type of people anymore. When we got to ford he said it was a pleasure. I left that van feeling so happy. If it wasn't for him I wouldn't even think of leaving a review but I just had to share my good experience. Thank you Raul, people like you, who even with the smallest gesture by being a nice person really make the world a better place. You don't know what anyone is going through and how much you can impact a person just by being a nice person. read more

After waiting 2 1/2 months, I finally got answers and my problem resolved! DJ Thiel at Fiesta Ford was awesome! He returned my phone call within 15 minutes and had all problems solved, as promised, by the end of the day. Since then, he has followed up and made sure my husband and I are completely satisfied with our car. He restored my faith in Fiesta! Thank you DJ! read more

Absolutely atrocious business and customer service. my brand new focus (months old) had 2 tires go flat so I used roadside assistance to tow the vehicle to this location. The employees did not even look at my car/ check to see if the tires could be patched/ anything at all. The next morning I call about my car and am told it's going to cost 400 dollars to replace and that they "have no idea" how the tires blew. Seeing as when I purchased the car I was explicitly told that I was covered for ALL maintenance and issues I may encounter with the car due to purchasing an extra plan for that. Apparently there's an ADDITIONAL plan you need specifically for tires that no one ever mentioned or offered to me. On top of that, they never tagged my vehicle when it arrived so the service staff DIDNT EVEN KNOW MY CAR WAS THERE. I then requested they complete the basic maintenance (oil change, etc.) that would be covered since the vehicle is already there and the manager refused to do the service. Stay far away from this business as they care only about scamming and manipulating people for money without any real customer service. read more

Raymond and the folks helped me out! A dead battery on the 1st day of my vacation was replaced and turnaround in no time at all! No nonsense efficient service! Thx guys! ... back to my vacay! read more

This was the second time I have brought my vehicle in for a Solar Shield, this is an all day process, this is also the second time that the rental car company that they use Enterprise did not have any cars available. I think it is time for you to use another rental company. The solar shield always makes my car look so pretty on the outside but what an inconvenience when you don't have a car to drive. read more

Had contacted them through their website to purchase a new 2016 Ford Explorer. I had a trade in so I was reluctant we could do anything being we had negative equity on it. Went in to meet with Ron Olson & he was with a customer so he had me work with Armando. He was very friendly, accommodating to what I needed & immediately pulled the Explorers I was interested in up front for a test drive. He didn't waste my time he got his desk manager Eli quickly going on the numbers. They both were very understanding where we needed to be for the trade & payment & I decided to go home to talk to my husband while Eli worked his magic with getting the rate down for us so we could be at our budget. After going back & forth & taking my trade back in they were able to get me a low interest rate and more for my trade, along with matching the price I had received from another Ford dealership out of town that was $3,000 below they're price. Not only were Armando & Eli friendly, respectful & patient with me, they got me into my beautiful new 2016 Ford Explorer & we are so thankful & happy! Finance dept was great too! Armando even called me after a few days to check in with us see if we needed any help with the new car. Go see Armando Cordero if you're looking for a car! And Eli Siqueiros behind the desk! Great people to work with! A+++++ read more

Fiesta Ford - My new 2016 Ford Explorer! Couldn't be happier!! Thanks Armando & Eli! - Auto Repair Near Me - Indio, California

We just bought a Ford Fusion Energi last week from this dealership. First class all the way! Our salesperson, Angel was awesome and we felt like we were really listened to and he understood what our wish list was in our car. Great job right up through signing paperwork in Finance. read more

I was searching for a good used certified automobile for over a year visiting many different dealers in Orange County, Los Angeles and in the Coachella Valley. Finally I found Fiesta Ford in Indio off the 10 freeway. They happen to have the exact car I was looking for. It had just come in off a lease and it was immaculate. It was certified by them with the latest service and inspection up to date. From the salesman, Marcos Carrillo, to the assistant manager, Steve Robinson, to the manager to James who did all the final paperwork, the whole experience was easy as pie. They are low pressure easy to talk to and deal with and I feel they gave me the deal I wanted with the warranty I wanted. My wife and I have purchased many cars in our lives and this was by far the easiest experience we have had. I highly recommend Fiesta Ford! read more

Brought my car in on a Saturday around 10am and was told no mechanics were here to look at my car. I knew it would have to remain there over the weekend, so no big deal. I was not aware that that incident would be the best one of my experience. The service man who was helping me, Raymond Gamboa, was nothing less than incompetent. I explained my work hours and played phone tag for the next 2 days. Every time I called back and left a message, I asked CLEARLY, what I was to expect, and a rough estimate of the work I may need. A total of 4 messages I had left were responded with, "Hi, this is Raymond, call me back." At NO TIME did he EVER state anything I had requested. Finally, with NO call on Wednesday, I just went in to retrieve my car. I was greeted by Raymond with, "I have been trying to get a hold of you." Really? I guess you have a problem with attending to exact questions. He has the nerve to say, "I never heard you ask that." So, basically you're calling me a lier. He brushed it off, which made things worse. I have been taking my cars (yes plural) there because I am friends with some "higher ups" in management. I hope they take this matter seriously. Raymond Gamboa needs to be retrained on customer service ASAP. read more

Marty Sales Manager Has Been Great In Changing My Mindset Towards Fiesta Ford. He Help Me Make Better Choices And Decisions That On My Side Done A Great Help On My End. Many Times Company's Dont Really Care About Customers And What They Have To Say. I Can Say For Sure Marty Cares And When Given The Opportunity He Will Help You Out. As A Company I Can't Be Upset When There Are People Who Really Care. Thanks Marty And Fiesta Ford. read more

$20k over sticker for Raptor is why I am giving 1 star. This type of practice should be against Ford franchises. Don't think I would buy anything here. read more

Worst dealership by far. Their entire staff is rude and condescending. They harass their customers and then mock them. Extremely unprofessional. read more

I was very happy with the service I received at Fiesta (the Works Fuel Saver Package - Oil Change). The facilites were very clean and the staff helpful. Although I didn't stay and wait for my car to be serviced, they looked to have a nice waiting area. They do have a "quick lane" service drive, but the day I went there they were pretty busy so I did have to wait a few hours for my service to be completed - but that wasn't a problem. Another plus - they wash your car when they're done servicing it (which never happened at the dealership in LA I usually service my car at). read more

I was able to lease a new 2016 Ford Fiesta at an incredible deal. The staff was amazing and were very clear on everything. I would more than definitely refer someone to this dealership. Thank You Sylvia Rodriguez and all the gentlemen whom were very kind and patient helping me. read more

I always have experienced the best service and customer service here. Alonso is a wonderful guy and always makes you feel like a valued customer. He truly understands what customer service means. :) I bring both my truck and commuter car in for their regular service and oil changes. I always receive quality service and it's quick! I highly recommend going to Fiesta! read more

I highly recommend Fiesta ford if you're interested in buying a Ford vehicle. They are the place to go without question.

Have had many good experiences at Fiesta Ford. Top sale person "Mondo" great service with "Joe" overall very good

I agree with the previous post that said "fixing the issue you brought it in for and then they always end up breaking something else and I have to bring my car back again." Had the cabin air filter replaced. The mechanic damaged the blend motor in the process. They then fixed that but now I have a rattling noise coming from the center air vent on top of the dashboard, which starts making noise at 35 mph, so it's obviously related to the original air intake device repairs. The timing of the incurrence of the noise indicates this as well. But they refuse to fix it, claiming the noise is coming from the rear of the car. What a joke! I've had several passengers in the car, all of whom identified the noise as coming from the top of the dashboard. Appears they are just trying to get me to pay for the fix even though they caused the problem in the first place. Apparently their mechanics are untrained/unqualified. I wish I had read yelp reviews before I bought my car from this dealer. They are dishonest and incompetent. read more

We went to Fiesta Ford to have our daughter's car checked out and we were very impressed with the great service we received. Micky was our service person and she did a wonderful job. The repairs were done correctly and at a reasonable price. Thanks for taking care of us! read more

Amazing customer service. Quick, friendly and knowledgeable! Armando Cordero is great! Always there to handle a question or problem and handles it with a sense of urgency. Great place to buy a car will use again!! read more

Very pleasant place to purchase a car. Armando Cordero met me at the door and proceeded to go over the things I wanted. I was very specific in what I needed and the deal I expected. He had to bring my car in from their sister dealership in Palm Springs and I took it out for a test drive, filled out the paperwork, and drove off in my new electric car. I got both the car and the deal I wanted so I am happy. read more

Always the best for service when you're on a time crunch and you want it done right, Anne is the service advisor to see. she keeps you informed so you won't lose any valuable time and If there are delays she lets you know in a timely manner, you could make other arrangements. a. She is on my top to recommend. read more

The service work is good but the have Fox News on two of the three TVs and the third is Sports. I asked to have another news station on one of them and they refused. Forcing their political views on customers is unacceptable. read more

Friendly People, Great Service, Very Knowledge Staff.

Excellent service in the service center. Friendly and helpful employees. Service was done quickly. Ask for a car wash. They are free! Definitely recommend. read more

Went to fiesta fords quick lube . Great place to get oil change quickly and MUCH less expensive that the skyrocketing Jiffy Lube prices. We have five cars and maintain them like clockwork ....so glad we found this place . Oil change price also included rotating tires ...what a deal ! read more

We bought a Focus here a few years back and ended up having to Lemon Law it. However Steve our sales guy was amazing! He was honest and true about it once that all came out. I wish Brett P. Still worked there, so we could buy from him, but we ended up in good hands at Coachella Valley VW. Fiesta took good care of us. read more

Beware of this dealership! Deceitful, intentionally misleading sales tactics and dishonesty! The price of the vehicle went from $43K to over $51K. They danced around the reasons for the increase until pressed. They indicated we were paying for service of the vehicle, insurance for the vehicle as well as other services that benefit the dealership only. They intentionally misplaced our car keys to allow them enough time to present a second offer! Strong arm tactics!!! read more

Came in to look at a used Ford Focus with my husband. Hector was really helpful and nice. No pressure whatsoever. Edgar was great too. In the end, they got us in a brand new Focus with all the incentives and warranty around the same monthly payments we were looking for. We were in and out of there in only 2 hrs! Overall, we were very happy with this car buying experience! Thank you for taking good care of us! read more