The store is beautiful with a multitude of frames to choose from. Dr. Joe did my eye exam. Patient, friendly and answered all my questions. Nicole Owens saw me first and helped me pick out a beautiful pair of glasses. She is friendly, patient and listens to the customer. Definitely will return. read more

Best exam i ever had. Spent plenty of time with me to make sure diagnosis was correct. Then the staff was very good in helping with letting me know what insurance covered and we were able to get great pair of frames that were in price point. Service was so good , i paid the extra to get second pair. read more

Fifty Dollar Eye Guy - Sunglasses, regular glasses - Optometrists Near Me - Pensacola, Florida

I use to say..i love going to $50 Eye guy! However I can't say that anymore. I have recently gone with my 2 daughters for our yearly check up. Spending about $600. This was the week before Thanksgiving. We didn't get them till after the holiday. No txt or call informing me they were ready. Within that week i realized that 1 of the pair was way to small & needed to be replaced. They tried to charge an additional $150. Stating it was considered a restyle. Its their job to mske sure the frames a customer picks fit across the face before placing an order! It has been over 3 weeks & they still have not txt or called. To let me know they are ready! I hate to say it however the frames are not good quality & they have poor customer service skill. I will not return to 50 eye guy in the future. read more

They could listen!! I told everyone I encountered i would not be wearing the glasses continuously,yet without me being told, they fitted me for progressive lens. I could not wear them! They were going to charge me $85 per glasses to correct the lens..1 for distance the other pair for the computer. I will NOT be returning. With great insurance, 2 pairs of glasses cost me $783. 1 frame was $98 the other was $120 read more

The lenses they use are total crap! After 3 months I cannot even see out of them! You know they do their own lab work, so they use inferior lenses. I've never had such poor quality lenses! Such a waste of money. I have to go elsewhere to have them redone! read more

My step mom and I were in here for an hour and a half and had a great time! We were helped by Cecilia & Steven they were great. Helped us with all of our decision making & the eye doctor was wonderful as well. read more

Really, I'd give a 4.75 out of 5. The staff at the cafe location was great and had wonderful customer service. They were able to take me as a walk-in during a busy day. The doc was thorough gave me some solid recommendations. My only issue was the wait to get my glasses. It was later communicated that COVID and a repair part for a machine slowed it down. Mega thanks to everyone there! read more

I tried to reach out by sending the owner an email and contacting Christy last week neither called me back. Months ago I went in for my annual eye exam and my cataract had worsened. They suggested distance glasses. I bought two pair of distance glasses one for night driving and a pair of sunglasses for day driving. I also bought a new pair of reading glasses and had my updated reading prescription put in my old glasses that I bought there a year ago. Several days later I contacted the Fifty Dollar Eye Guy to tell them I couldn't see anything out of those distance glasses. The associate told me on the phone that my cateract probably worsened in the few days that I had my distance glasses that's why I couldn't see. I put the distance glasses on and had to close my right eye to see to drive... I think that's a safety issue actually. After I posted my review on Yelp Christy said if I took it off Yelp she'd make things right after I had my cateract surgery. A week ago I went back into the Fifty Dollar Eye Guy and talked to Christy she now said I only had 30 days to get a refund and I had to send the Fifty Dollar Eye Guy owner an email which I did but never heard back from him. I verified the email address and sent it twice. Christy previously told me she'd make things right after my cateract surgery. I couldn't see out of the distance glasses prior to my surgery and now after my surgery. I tried yo tell them earlier in the year I didn't need distance glasses I couldn't see out of them. I had bought a new pair of sunglasses from a Finlay and didn't need prescription sunglasses. I told Christy about my new prescription from my eye surgeon. She said she'd have to wait to get it. One of my surgeon's staff faxed it to her and I never heard back from her even after leaving her a message. I originally didn't want to cause an issue and said just put my old prescription in the lenses... but after thinking about it Christy said she'd make it right but lied when she said I had 30 days to get a refund. Very disappointed... read more

First I'll say that the eye doctor is fantastic. Communicates, explains things clear. very thorough. Very nice man. Everything went straight downhill from there. The older man at the customer service counter is extremely inpatient and rude. The younger man at least tried to address my issue and adjust my frames but in the meantime scratched my lenses to the point that they look worse than the 3 yr old glasses I wanted to replace. And of course they won't replace or repair them because I didn't purchase the protection plan. I've worn glasses my whole adult life and never had to replace them due to my negligence. My $50 frames turned into $200 and I can't even wear them. Extremely disappointed. I won't be going back. read more

Worst eye appointment experience ever! I had an eye issue and called to get in to see a doctor to get some eye irritation to calm down! I went in and was made to fill out a paper copy of new patient paperwork when I arrived even though I wasn't a new patient and then when I turned in the paperwork they said they weren't doing that anymore and made me put in the same information on a tablet. After filling this all out I finally saw a doctor that wasn't the normal doctor I see there it was a young guy that didn't seem confident in what he was doing. He examined my eye and finally came to the conclusion I needed some drops and asked what pharmacy I use. He told me to make a follow up appointment for either Friday or Saturday. Once I got out of the appointment the front desk told me they wouldn't file my insurance and charged me $125 to be seen. They told me my appointment was Friday at 1:45 at the coffee shop location and then told me to wait for my prescription, to which they should have told me I could go home because they were calling them in. They didn't call them in until over an hour later and multiple phone calls between them and the pharmacy. I was able to pick up one prescription that night and then was told the other would come in the next day. The drops I picked up Wednesday turned out to be dilation drops that are long lasting to which the doctor had not mentioned and so after applying one drop I am still dilated days later. I went for my follow up just to find out they had to change locations for the day and they hadn't put me on the books so I didn't get a call to notify me. When the receptionist ask if I wanted to try and see them at the other location I refused because I don't trust the team or the doctor with my eye care! read more

Fifty Dollar Eye Guy - Pupil still dilated from Wednesday! - Optometrists Near Me - Pensacola, Florida

Super helpful. They were able to squeeze me in even when they didn't have availability! Stephen was wonderful as well as the doctor!

My family as well as myself have been patients of Dr. Hegetschweiler for sometime now and have had nothing but great experiences. Then to the frame side of the process we have always been treated with great service with all questions answered an things overed above and beyond by Mrs. Christy. Would recommend anyone to stop in for there eye care needs. read more

All about the Bens just like any other eye place. Went in around Jan - spent close to 2k on glasses, sunglasses, and seeing a dr. I explained I would need necessary info for ordering cheap glasses online so whatever they needed to charge for that info I needed that day. Skip to me getting hired to write reviews for an eye wear website and they need my info. Whats not on my paper? Pupillary Distance. I call 50$ eye guy where she tells me that the maker of the glasses will have to measure this. I explain this is an online JOB and as a patient I am not even going to be wearing these glasses beyond the test period! I was told it would cost $50 to give me that information off of my file. Not to mention that they have a poor selection of high end items in there. NO GUCCI and couldn't nor would they be willing to catalog order any items for me... Going else where next week when my new eye insurance and FSA comes in. Hopefully somewhere that has a little integrity. smdh... do not recommend these folks. My eye exam was well over FREE and most certainly more than $50 btw read more

A great experience from the minute I walked in the door. Casey was accommodating, friendly and patient as I tried on numerous frames. I ended up with designer frames at a fabulous price plus a military discount. I would return and highly recommend! read more

This is my second purchase from the store on Hwy 29. Judy helped me find just what I was looking for and served me in a friendly, professional manner. If you're looking for quality lenses and trendy frames for a great price, this is the place! read more