What went well? Everything! I'm not great about keeping up with prescription and haven't replaced my glasses in some time. I was an early morning walk in - wait time was just long enough for me to fill out my paperwork. Everyone was extremely friendly and it was so smooth. If you're older: the machine that helps determine your prescription is waaaay easier than it used to be - I felt like I went to a wizard! And when it came time to select some glasses (frames and options) the young woman working the counter asked a few questions and literally walked me to the pair I ended up getting - first try, I don't even need to see any others. These guys are legit. For as long as I live in Pensacola I will be exclusively using them. Can't recommend enough for my old folks who haven't enjoyed previous optometrist appointments. 10/10 will be back read more

I have tried almost every eyeglass store between Destin and Pensacola, Opti-club has by far the largest selection! I picked out a Swarovski and a Tiffany pair. These frames are not cheap and the lenses are even more expensive so to say that I was disappointed when I picked up my glasses and the Tiffany pair broke as soon as I put them on, I was heartbroken. My daughter's wedding was in a few days in England and opti club actually offered to overnight the glasses to England for me. I declined the offer because I know how mail can get lost especially going overseas. When I came back a week later, my glasses were ready and I again drove to Pensacola to pick up my Tiffany glasses. I wore them two days, and they broke again in the same spot that they broke originally at opti club! I was devastated! Opti club ordered new Tiffany frames and the glasses are great. I didn't like the fact that I had to make 3 round trip visits to Pensacola (I live an hour away) but the ladies were so nice and the fact they offered to overnight them to England speaks volumes. Also, opti club gives a full year warranty on their glasses not 30 days like everyone else! read more

Thank you opti-club for one figuring out I had two VSP insurances that I wasn't aware of And thanks for your patience with my teens that don't want to wear glasses! Also picked up my new glasses today and l love them read more

Krista and Ashley were both amazing and so efficient. Amazing customer service! The arm of my glasses fell off and I needed a pair as soon as possible. They were able to select a pair similar to the one I have and order it for the next day. Thank yall so much! read more

I needed an urgent eye exam & change in eye glass Rx and they were able to get me in with Dr. Owens & set up with a new pair of glasses in just a few hours. They've always been a great place for eye care needs over the years! read more

Hello! Dr Pasquel is the best and the staff are wonderful, detailed friendly followed up hundreds of dollars cheaper than other optical providers. They have sold the issue of challenges of eyesight could not have been nicer the entire time do you want good quality and reasonable glasses sunglasses special optics they are the ones to go to at Opt read more

I was looking for a new pair of glasses and sunglasses. The purchase of glasses at my optometrist's office was expensive. I had always driven by Opti-Club. So, last week, I decide to stop in and look around. Man, I am glad I did! The staff there is very knowledgeable. They know what they are talking about. They are very friendly and helpful. It was an extremely great experience. Needless to say, I am picking up all my glasses soon. They definitely have my future business and they have my stamp of approval. Get yer glasses from OPTI-CLUB!! You won't be disappointed. read more

Great place Down citrus is very good and the staff I had a problem with my new glasses had to go back 2 weeks later told them about they lol at them told me to comeback in a week they will fix the problem I did they are great and no charge great place read more

Loved this eye glass office the employees were great the doctor was very professional he was very attentive of my needs I had my glasses in two days I was having a little bit of problem with one of my glasses and they fixed it right away if you want great service come to this office you will not be disappointed read more

Best experience getting glasses by far! Broke my old pair, and my current place could not fix, and said 2-3 weeks to get a new pair. Came to Opti-Club, and immediately felt welcomed by the staff there. Everyone I interacted with was so friendly and helpful! The doctor was great, explaining everything to me, and I felt he really was looking out for my vision care. The best part is that while my lenses will take about 7 days, they created me 2 pairs of temp glasses using my new frames. One for driving and one for close up (since I wear tri-focals), so I don't have to try wearing a broken pair of glasses until my new ones are ready. I cannot say enough good things about how well I felt I was treated there by everyone! What a wonderful staff! read more

I've had a hard time finding a pair of glasses that fit. I had to return several times for adjustments and finally had to swap frames. The customer service at this place is awesome! I especially want to thank Ashley for being so caring and patient. It is rare these days to get really professional, nice, customer service! read more

If you need an eye exam, this is the place in Pensacola you need to go. If you need glasses this is the place you need to go in Pensacola. Everybody that works in this office is very professional, knowledgeable and helpful. I've been going here for about 25 years. They are great, I cannot say enough good things about them. read more

Very nice place. They have good selection. The price was good because they have an offer buy one pair get the second free.

I got my glasses a little over a year ago and had a couple issues all of which were my fault. The times I called on what to do, they were very helpful which speaks of their customer service. If there were issues (there weren't) , I'm one to look past it because sometimes its nothing they can do, not their fault, a simple misunderstanding, etc. I'm sure there are plenty of other companies that offer good products and services including in Tampa where I live. Heck, there's two about a mile from my house. However, I will always come here for me, my wife and now my son. The reason is pretty simple. My wife looks great in her glasses, I love my glasses and I get great service. I wish everyone has a positive experience like I had. Good luck. read more

I had an appt with Dr. East today. I've been seeing optometrists since I was a kid considering my need for glasses as well as eye diseases that run in my family. So if there's legitimately any doctor I will skip within a year, it's not my eye doctor. I saw him last year for the first time since moving to the Pensacola area, and my appt was good. I noticed he moved semi fast considering my prior eye doctor and talked about a potential health concern that I followed up with my eye doctor back home. Considering it wasn't a bad experience, near work and I was established there, I decided to come back this year. Wow, what a waste of money and time. He comes in the office, maybe looks at my eyes for 10 seconds, changes my prescription (which is fine), without even giving me a chance to ask questions, says my eyes are healthy while not even really looking at them and says I have no concerns for eye diseases since that comes with old age..right cause my grandmother had juvenile macular degeneration and let me just list the other things my family has been diagnosed early in life. What a flipping joke! And walks out of the room without even seeming to conclude the appt.. I seriously feel like I need to go spend money somewhere else to get my eyes TRULY f'n looked at to make sure they really are ok. Like I'm a healthcare professional and I would be appalled if a colleague was like that to a patient. If you really need someone to check out the health of your eyes, go elsewhere. read more

Don't advertise same-day eye exams, and then try to schedule us an appointment for a different day. I felt like they were just blowing us off There were no other customers there. read more

So happy that Opti-Club accepts VSP!! I am very excited to get a high quality exam and beautiful Ray-Ban frame same day! This is the best eye care experience I have had in any state! I will keep coming back! read more

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Krista took a tremendous amount of time with me. Dr Burtchell was very patient as well. The young lady who checked me was very nice and patient as well. I'll be back read more

Everything is great until you run into a problem. I measure a business by how they handle a client when there is one.

I came in for an eye exam last minute before a trip to NY for glasses and contacts. They got me an appointment next day. The optometrist that I saw was so personable and answered all my weird questions. He found that my astigmatism changed in both eyes. I swear I haven't seen this well in years! The girls who work here were SO nice and helped me search through all the glasses to find the perfect pair. I can't recommend this place enough! read more

Went on vacation to Pensacola and lost my glasses in the ocean. Called the next day and they got me new glasses within a few hours and even sent away for my exact prescription so I could get exactly what I needed. And they were even running a buy one get one free deal so now I have backups in case anything like this should ever happen again. The service was great and they were extremely friendly and helpful! Fastest I have ever gotten glasses before! read more

The staff was amazing! The prices were incredible! Dr. Boyd will teach you more about your eyes than you will ever know! You will get knowledge, great prices and great customer service. The ladies have patience and they listen to the customers!!!! read more

Opti-club offers both excellent clinical, exhaustive eye care as well as an extensive and diverse selection of eye ware. The diagnostic equipment used to examine our very hard of hearing father was seamless and allowed a quick and accurate diagnosis without any confusion taking place. Personally, I was seen earlier this year for a health concern to an eye caused by a contact which was poorly removed. At that visit the Dr. East took care in explaining the details of what the course of healing would be. Moving on to eye glasses: I brought broken sunglasses in and they were repaired at no cost. Both my father and myself chose eyeglasses with Mary's professional help. It was quick and painless. There was a special at the time and we walked away with 2 for 1. I simply cannot thank Mary enough both for her expertise and for her kindness. Choose Opti-Club you won't be disappointed. I do not know any of the people who are employed here I simply had an excellent experience. read more

I have had eye exams and ordered glasses & contacts for 25 years. Until my son moved away, he also did the same. I have never experienced any frustration whatsoever...quite the opposite! From the eye doctors to the front office girls...I've always been very, very pleased. They are friendly and extremely customer service oriented! As my glasses "wear" and I need adjustments, they are always accommodating and nice to help me. read more

Robbin and Liz were very helpful in the process of finding my mother new frames that not only fits her lens but her style and face as well. I would totally come back here my self because they showed professionalism and gave awesome customer service as well read more

Sammi was really helpful, courtesy, professional, and kind. She greeted us when we entered and proceeded to assist me with getting a pair of glasses fitted. I'm not an existing customer and when I explained they were blue light reducing glasses (I don't need prescription glasses), it was clear I'd likely not be a repeat customer. She maintained not only her professionalism but her kindness in assisting me! I felt awkward as it's not something I've had to do before, but she made it feel as though it was a regular. If I ever do need a prescription or assistance with eyeglasses/sunglasses again I'll be returning here hoping to meet with Sammi! read more

ITook my glasses to be repaired and they " fixed them " with super glue! I could have done that. They broke again and I didn't go back. Unhappy people working there!! read more

Dr East is wonderful; my entire family likes him. He is so personable and takes the time to explain everything about your eyes to you. Great customer service at Opti-Club and a very kind, helpful staff! They were very helpful when we ordered our glasses. They went above and beyond when there was a problem with the frames I ordered (no fault of Opt-Clubs). They were finding similar frames and bringing to me and Robin was so patient and helpful and she found me the perfect one! Even though the price was more than the original, they did not charge me anymore! read more

When I first found out I needed glasses I got a pair of raybans and was surprised to find out how much better I could see out of my new glasses. The ladies that work at opticlub didn't just send me off to pick my glasses out blindly but helped me find the frames that looked best on me. That is why I went back recently to upgrade my prescription. I was excited to find they have Oakley now and was happy to make my raybans into a backup pair. I highly recommend the doctor also who takes the time to explain everything read more

My visit was quick, I had called ahed and made an appointment. They matched prices with competitors for my contacts (aqua comfort dailies) so I went ahed and ordered half a years worth in advance. They also gave me a voucher to get rebate $$ back. They have an excellent selection of frames for glasses! I would recommend this place and will deff go back here for all my vision needs. read more

More than impressed with the customer service with an incredible selection of difficult to find brands (oakley, ray ban, fendi, etc) and sizes. Most shop-in-a-box's cater to people with generic frames and lenses but the staff at opticlub help you pick a frame that best suits your facial shape/size. Having had glasses since third grade (and passed on my eyes to my kids) it's always a pleasure knowing my family and I will receive excellent customer service from every staff person and can get great fitting glasses/lenses that look great. Remember the most expensive glasses are the ones your family won't wear. Oh and being able to get your glasses while you wait is a bonus! Definitely worth checking these guys out if quality glasses are important to you. read more

I only go to Opti-Club and the doctors are all nice. I started with Dr East who was professional my next appointment was with Dr Boyd as I waited until the last minute for an appointment He explained to me what happens to older eyes and was professional. I enjoyed the experience and will continue using this Optical store. Thanks to everyone who helped me get updated glasses.... read more

Wow I had such a great experience at the Opti Club in Pace!!! Dr. East was the best! He was very personable and explained everything that was happening step by step. I was able to use my VSP insurance to get a pair of designer frames!!! Great place to get your glasses!!! read more

If I could give it a zero I would. I went into this store a few weeks back and there were 2 other people in there before me browsing glasses. Only one person helping while the other folks stood in the (yes, I saw you back there) doing nothing. I am a patient person but this was ridiculous. This poor girl did her best but I had enough and left. I'll never go back. read more

If you need an eye exam, this is the place in Pensacola you need to go. If you need glasses this is the place you need to go in Pensacola. Everybody that works in this office is very professional, knowledgeable and helpful. I've been going here for around 20 years. They are great!!! read more

Had the worst experience today. They broke my glasses adjusting it. That in itself is bad enough but not only did I not get an apology I also got a manager with an attitude. I did get new glasses to replace the broken one along with a rude and unfeeling speech. I don't care that you replaced my glasses for free. They were my favorite pair and an extension of myself. All I wanted was a sincere apology for the mistake made. Thank you Dr. for the many years of service but unfortunately I will not be back to see you because of the upety and uncaring staff in your building. read more

This place is amazing! Great selection and when I visited it was buy one get one, so I got a free pair of 400$ prescription sunglasses. Amazing. After three months I scratched my glasses, and they replaced both of my lenses for free. SO AMAZING!!!! These guys are #1. read more

Very affordable and very nice doctor and staff. Doctor took his time with me and explained everything. Highly recommend!

Had lost my glasses, have to work my afternoon driving route and was panicked due to rain forcast...i cant see in the rain...DR EAST worked me in with no prior appointment, performed an eye exam and had my two pair of glasses done in one and 1/2 hours...am grateful to his staff and to him personally for taking pity on my inability to drive without corrective lenses. Thank you Dr East for helping me keep my driving job and thank you for your courteous staff...Miss Linda M read more

I got my glasses here a year ago...they never felt comfortable but when I took them back I was told they just took time to get use to. I went for my annual optometry appointment yesterday 4/18/19...I noticed they kept checking my glasses against the prescription. Four or Five times they did this. Finally they told me the glasses were not the prescription as written. They were all wrong. How does this happen?? I am out over $500 and I was never offered the "free" second pair. I know...a year...but thinking it is just me and finding out it's not. Make sure you take any glasses made there and have them checked again. Thankfully my eyes will be okay...my doctor told me to find my old pair and wear them because they were better than what they gave me. So disappointed!! read more