What went well? Everything! I'm not great about keeping up with prescription and haven't replaced…read moremy glasses in some time. I was an early morning walk in - wait time was just long enough for me to fill out my paperwork. Everyone was extremely friendly and it was so smooth. If you're older: the machine that helps determine your prescription is waaaay easier than it used to be - I felt like I went to a wizard! And when it came time to select some glasses (frames and options) the young woman working the counter asked a few questions and literally walked me to the pair I ended up getting - first try, I don't even need to see any others. These guys are legit. For as long as I live in Pensacola I will be exclusively using them. Can't recommend enough for my old folks who haven't enjoyed previous optometrist appointments. 10/10 will be back

I have tried almost every eyeglass store between Destin and Pensacola, Opti-club has by far the…read morelargest selection! I picked out a Swarovski and a Tiffany pair. These frames are not cheap and the lenses are even more expensive so to say that I was disappointed when I picked up my glasses and the Tiffany pair broke as soon as I put them on, I was heartbroken. My daughter's wedding was in a few days in England and opti club actually offered to overnight the glasses to England for me. I declined the offer because I know how mail can get lost especially going overseas. When I came back a week later, my glasses were ready and I again drove to Pensacola to pick up my Tiffany glasses. I wore them two days, and they broke again in the same spot that they broke originally at opti club! I was devastated! Opti club ordered new Tiffany frames and the glasses are great. I didn't like the fact that I had to make 3 round trip visits to Pensacola (I live an hour away) but the ladies were so nice and the fact they offered to overnight them to England speaks volumes. Also, opti club gives a full year warranty on their glasses not 30 days like everyone else!

The staff and Doctor were professional and extremely helpful. Thank you for making my time today…read moreworthwhile.

Disappointed and Misled -- Never Again…read more I recently visited Eye and Coffee Guy (formerly "$50 Eye Guy") for an eye exam because my insurance covers the exam with just a $10 copay. To my surprise, I was charged an outrageous $143 for the exam, with insurance. My insurance also includes a $250 allowance toward any frames, but I was told by the sales associate that this didn't apply to frames in the glass case (such as Oakley, Tom Ford, Coach, etc.). That is completely false. I ended up using my own frames and was charged $568 for just the lenses. After insurance, I still had to pay $170 out of pocket -- just for lenses with anti-glare. I needed the glasses urgently, so I paid it, but I absolutely regret it. On August 1st, I placed my order and gave them my $500 Tom Ford frames to have the lenses fitted. Instead of handling them carefully, they broke my frames during the process. Not only did they fail to apologize, but I was told over the phone that I would need to purchase another set of frames because they were not liable for frame damage per the paperwork I signed. When I asked about a credit or refund since they broke my frames, they refused. I then asked for a refund on the lenses so I could take my business elsewhere, but they told me the lenses were already cut and nonrefundable. To make matters worse, if I bought new frames, the lenses would need to be remade anyway. At that point, I ordered new frames from another store, choosing not to give Eye and Coffee Guy another dime. Twenty-five days later, my glasses finally arrived -- far too long for something so basic. Horrible and slow service from start to finish. For comparison, I later went to another local optometrist who immediately told me that my $250 insurance frame allowance was still valid since I hadn't used it. I was able to use it toward a pair of Dolce & Gabbana frames with no problem. The competitor quoted me $125 out of pocket for lenses with anti-glare, anti-scratch, and UV protection -- all made in-house and ready the same day. Meanwhile, Eye and Coffee Guy quoted $399 for the same lens features and still had to send them off. Even with insurance, I paid more here than I would have paid in full elsewhere without insurance. I feel completely misled, taken advantage of, and frankly, ripped off. The lack of transparency, the misinformation, the refusal to take accountability, and the careless handling of my expensive frames is unacceptable. I will never return for optical services again. To top it off, I've been a loyal coffee customer here 4 times a week. But after this experience, I will no longer be giving this business a single dollar for coffee or anything else. The only thing close to $50 here is the coffee and muffins. Do better.

A pair of glasses, of which the frame were. the most expensive part at about $200, had the nose…read morepiece fail and I went into the Cordova Mall branch to see if they could fix it - and they said no and just walked away. They did not offer to suggest new frames, nor any other consideration.

WORST SERVICE EVER. Brought my husband in for an annual eye exam. He's an active duty family…read moremember, one eye exam annually is covered by Tricare. He hasn't had one since 2020. The lady who brought him back to the exam room apparently does not understand how Tricare works and wanted to argue with me and say my husband is not covered. That I needed to "enroll him", which is not required. So I have to research the information for her, show her screenshots just to get my husband seen. And while I was trying to do that, they took other patients in his place. We had to wait over an hour past his original appointment time. Then the same lady had the receptionist CALL TRICARE to confirm what I had already told them. He had to take time off work for this exam, we had both our kids with us, it was a hot mess. His original exam time was 4 pm, then they were unable to get through to Tricare because *hello* it's now 5:30 pm. Needless to say, we did not get seen. I DO NOT recommend this place. Not military friendly whatsoever, which is sad considering this city has a huge military presence.

I have never written a review for any business I am so grateful for Dr. Hassan's patience, and…read morecommitment to my care. D.Hassan was more then accommodating and even more comforting towards me and my care.. I was there transitioning from glasses to contacts for the first time and beyond scared. Dr.Hassan's support and encouragement really pulled me through this overwhelming process. I just want to say thanks again for taking the time. I highly recommend!! 5 stars!

From the person at the front desk to the person who checked me out at the end of my visit, the…read moreentire staff was professional & friendly...Dr Hassan worked very hard to improve my site (trust me my eyes are a difficult case!). He had me seeing better by the time I walked out the door. He has a great "bedside manner" it didn't feel like he was just doing a job, he genuinely wants you to see better! I would highly recommend Dr Hassan & the staff at the Pensacola, FL location!

The doctor kept pushing for me to consider plastic surgery to lift my eye lids even though I was…read morethere for an eye exam related to another medical condition. The whole appointment felt rushed when I was not left sitting in the waiting room or the exam room.

Long wait in exam room. Rushed exam. Fully dilated after I was told I would probably not be dilated…read moreand did not have ride home arrangements (driving while dilated is NOT a good idea). Last appointment they called day before to confirm appointment, and I realized I had a last-minute conflict so I told the scheduler to cancel the appointment (did NOT confirm). Was charged no show fee anyway. Called, had the no show waived, two weeks later get a overfue bill for same no show fee. Called, second time seems to have worked maybe because I asked for names and confirmation in writing (email). Too much hassle. Finding another clinic.

After moving to Florida about a year ago, I have now had two eye checkups with Dr. Stein. Both he…read moreand his staff have provided me with exceptional and professional service. Even though the retina in my left eye is slowly deteriorating, Dr. Stein has brought my vision to the maximum level possible with my condition. I highly recommend the Pensacola Vision Center.

Medicare changed to this vision center after January 1, 2025. They are about as friendly as a…read more stick! unfortunately you go where they tell you, you still pay more then you think you will. They offered me the garbage on the wall! so I ended up paying 400.

If they would honor the pricing they have online , this place wouldn't be bad at all. Eye exam was…read moreupfront pricing & speedy. The staff was nice as well. They just need to stop the false advertising.

I have never been more disrespected in my LIFE. As I was…read morerunning late I called told her exactly when I'd be there ,fine no problem under 10 minutes. It was 6 minutes late. They took the next appointment in front of me . Except it wasn't 1 person it was a couple, when they finally got done they put another COUPLE in that room and dr went in . She said no but I not only saw it but you could hear them . I had to take time off my job loose money. Trust neither of those couples has to do that. If she'd told me on the phone I would have made other arrangements, but I wasn't afforded that option. My time literally is my money so to be treated in this fashion was not only disgusting but also lost revenue. Also I'm telling everyone I know how I was treated there. BTW I did a walk in at another place I was in & out in 25 minutes that's what service looks like. AND I WAS TREATED WITH RESPECT

We have been coming here for years...even when our insurance changed! Yesterday was a perfect…read moreexample of WHY we keep coming back! Although the first picture doesn't show the complete damage to the glasses I assure you they were mangled! Not only did TRACY completely resurrect them, she changed the nose pads/adjusted 3 pairs of my glasses! I love the staff at Visionworks! Friendly, fast and complete!!

RACIST STAFF!!! (Excluding Vickie)…read more This review is regarding my experience at Visionworks, 5100 N. 9th Ave., Suite 8101, Pensacola, FL 32504. After three separate visits to this location, I believe I witnessed and personally experienced a disturbing pattern of racial discrimination in the way customers are treated. I want to specifically exclude Vickie from this review, because my concerns are not about her. My experiences with Rachel Andrews and Tracy Schultz were particularly concerning. During my transaction, Rachel Andrews added items/additional charges that I did not request. I discovered them only after questioning why I was being charged more than expected. Customers should not have to discover unrequested additions by questioning their bill after the fact. My experiences with Tracy Schultz were even more troubling. On multiple visits, I personally witnessed her walk past Black customers to assist white customers. When I approached her with very basic questions regarding pricing and refunds, she would not answer them and instead had a Black employee assist me. I was later advised that Tracy could have answered those questions herself, which left me completely confused as to why I was transferred to another employee in the first place. I witnessed this type of behavior on three separate visits. When I returned to complete an exchange, Tracy saw me enter the store and immediately walked away. Instead of acknowledging or assisting me, she went to the mirror and began fixing/fluffing her hair. Once again, another employee was left to assist me. Taken together, these experiences gave me the strong impression that Black customers were being directed to Black employees while white customers received Tracy's attention and assistance. I found the pattern insulting, discriminatory, and completely unacceptable. I do not make an accusation of racial discrimination lightly. I am describing what I personally experienced and witnessed repeatedly at this location. Visionworks management needs to take these concerns seriously and review the conduct and customer interactions occurring at this store. Based on my experience, I strongly caution African-American customers about visiting this Visionworks location for glasses or optical services. No customer should ever be made to feel that the color of their skin determines whether an employee is willing to acknowledge them, answer a basic question, or provide them with service. Again, this review does NOT apply to Vickie.