The staff and Doctor were professional and extremely helpful. Thank you for making my time today…read moreworthwhile.

Disappointed and Misled -- Never Again…read more I recently visited Eye and Coffee Guy (formerly "$50 Eye Guy") for an eye exam because my insurance covers the exam with just a $10 copay. To my surprise, I was charged an outrageous $143 for the exam, with insurance. My insurance also includes a $250 allowance toward any frames, but I was told by the sales associate that this didn't apply to frames in the glass case (such as Oakley, Tom Ford, Coach, etc.). That is completely false. I ended up using my own frames and was charged $568 for just the lenses. After insurance, I still had to pay $170 out of pocket -- just for lenses with anti-glare. I needed the glasses urgently, so I paid it, but I absolutely regret it. On August 1st, I placed my order and gave them my $500 Tom Ford frames to have the lenses fitted. Instead of handling them carefully, they broke my frames during the process. Not only did they fail to apologize, but I was told over the phone that I would need to purchase another set of frames because they were not liable for frame damage per the paperwork I signed. When I asked about a credit or refund since they broke my frames, they refused. I then asked for a refund on the lenses so I could take my business elsewhere, but they told me the lenses were already cut and nonrefundable. To make matters worse, if I bought new frames, the lenses would need to be remade anyway. At that point, I ordered new frames from another store, choosing not to give Eye and Coffee Guy another dime. Twenty-five days later, my glasses finally arrived -- far too long for something so basic. Horrible and slow service from start to finish. For comparison, I later went to another local optometrist who immediately told me that my $250 insurance frame allowance was still valid since I hadn't used it. I was able to use it toward a pair of Dolce & Gabbana frames with no problem. The competitor quoted me $125 out of pocket for lenses with anti-glare, anti-scratch, and UV protection -- all made in-house and ready the same day. Meanwhile, Eye and Coffee Guy quoted $399 for the same lens features and still had to send them off. Even with insurance, I paid more here than I would have paid in full elsewhere without insurance. I feel completely misled, taken advantage of, and frankly, ripped off. The lack of transparency, the misinformation, the refusal to take accountability, and the careless handling of my expensive frames is unacceptable. I will never return for optical services again. To top it off, I've been a loyal coffee customer here 4 times a week. But after this experience, I will no longer be giving this business a single dollar for coffee or anything else. The only thing close to $50 here is the coffee and muffins. Do better.

Midtown Dental has the friendliest staff from the time you walk in to the moment you walk out…read more Cindy at check in/ check out, is always smiling and helpful with explaining the billing. Alyson, my hygienist is super friendly and has super skills. Dr. Durtschi is an expert. I am so thankful for this office. Going to the dentist is not how I like to start or end my day, however, I don't stress myself out going to this office. Again, so thankful for them!

very happy with the care i received at midtown dental. The tech was excellent and very gentle…read more Dentist can be scary but they do a great job. They don't try to push any extras, which is appreciated. Front desk is very efficient, somehow remembered me and before i said anything she had me checked in, and handled all paperwork at the end, didn't have to do anything. Thank you.

UPDATED REVIEW!! Third time is NOT the charm, as they say. Today (Nov. 13, 2025) I got back into…read moretown and drove over to the Fairfield & Lillian Highway location, after receiving a phone call on Nov. 5th from the optical shop manager. I had ordered a pair of prescription Ray-Ban sunglassses on Oct. 20th and they were supposed to arrive two weeks later (Nov. 3rd) for an epic road trip to the desert southwest. They did not arrive, so I had to drive 2,500 miles without sunglasses. On Wednesday (Nov. 5th) they called and advised that my glasses were ready for pickup. I returned today, but they could not find them. Turns out, they forgot to tint them! WHO BUYS UNTINTED RAY-BANS? So they had to send them back to the lab. Every single pair of glasses I've ordered through Terrezza have been wrong! On one occasion, an optical staff member forgot to include the prism, a critical oversight when that's part of the prescription! Every other time, it been a screw-up by the lab, also owned by Dr. Gene Terrezza. Several weeks ago, I took my wife to pick up her new RX glasses...guess what? No prism on her new lenses either! I CAN NO LONGER RECOMMEND THIS BUSINESS! Take your business to a place that values Quality Control (QC), because Gene Terrezza obviously has lost sight of that valuable commodity.

Came in from out of town with crooked glasses from a little tennis incident and they took care of…read moreme as if I had purchased my glasses there. Left with a nee cloth, straight glasses at no charge. Thanks to Mandy for het help ! Next time I'm around I will surely go back to look at their amazing selection !

Honestly I'm very upset and I never leave negative reviews but this business needs to update their…read morebusiness hours online. I can never get through on the phone and everytime I show up when it says they're open no one is there and they are closed. I simply needed to get a print out of my contact prescription and I heard people inside and website and google said they were open but door was locked and no one came to open it. This isn't the first time this has happened so I'm just very upset.

He's very efficient in his office the only problem is that you can't reach him by phone because…read morehe's the only one that accepts Medicaid in the area

After a nightmare of months with a corneal transplant, I was referred to Dr. Michael Ullman for…read morerecovery. He, along with his office staff were great, friendly and helpful. He was so informative, teaching me even more about my situation. He was right on top of the NEXT complication that occurred, retinal swelling! I have the greatest of faith in him for my current and future care. Darleen W.

Dr. Michael Ullman and staff were wonderful to work with. I had cataracts in both eyes and chose to…read morego with the multifocal lens. surgury was quick and easy. The recovery was minimal and I can now see out of both eyes with no glasses. I would highly recommend.

So the site says "taking extra sanitization precautions." But the place is pretty gross. Thick…read moredust around the machine where they ask you to put your head. In lieu of medical grade sanitization wipes, hand sanitizing wipes are what are being used to minimally wipe things down. I must say that the tech or whatever her title is did put on gloves prior to touching me. So anyway, if you go on a Saturday, also don't expect full services. It is almost 12 pm and I am still waiting for the dr for my 10:30am appointment. Update: my glasses were made and did not help my vision, so I scheduled a redo. When I got to the appointment, no one was aware that the appointment was a redo and the computers were down so they could not even look up my info to complete the appointment. I was later told that my info was on the office manager's desk, but that info had not been relayed to staff.

I'll give them 3 stars…read more The service was great. Everyone was knowledgeable and professional. However, I keep getting calls wanting me to come in for a yearly follow-up. Now, I know the people calling are just doing their job, However, when I ask you to NOT call and state that my glasses are still working great or that I'm too busy and I'LL get in contact when I need your services, then I expect the calls to stop. Well, they haven't. It got to a point to where I had to block the number.

A pair of glasses, of which the frame were. the most expensive part at about $200, had the nose…read morepiece fail and I went into the Cordova Mall branch to see if they could fix it - and they said no and just walked away. They did not offer to suggest new frames, nor any other consideration.

WORST SERVICE EVER. Brought my husband in for an annual eye exam. He's an active duty family…read moremember, one eye exam annually is covered by Tricare. He hasn't had one since 2020. The lady who brought him back to the exam room apparently does not understand how Tricare works and wanted to argue with me and say my husband is not covered. That I needed to "enroll him", which is not required. So I have to research the information for her, show her screenshots just to get my husband seen. And while I was trying to do that, they took other patients in his place. We had to wait over an hour past his original appointment time. Then the same lady had the receptionist CALL TRICARE to confirm what I had already told them. He had to take time off work for this exam, we had both our kids with us, it was a hot mess. His original exam time was 4 pm, then they were unable to get through to Tricare because *hello* it's now 5:30 pm. Needless to say, we did not get seen. I DO NOT recommend this place. Not military friendly whatsoever, which is sad considering this city has a huge military presence.

We have been coming here for years...even when our insurance changed! Yesterday was a perfect…read moreexample of WHY we keep coming back! Although the first picture doesn't show the complete damage to the glasses I assure you they were mangled! Not only did TRACY completely resurrect them, she changed the nose pads/adjusted 3 pairs of my glasses! I love the staff at Visionworks! Friendly, fast and complete!!

RACIST STAFF!!! (Excluding Vickie)…read more This review is regarding my experience at Visionworks, 5100 N. 9th Ave., Suite 8101, Pensacola, FL 32504. After three separate visits to this location, I believe I witnessed and personally experienced a disturbing pattern of racial discrimination in the way customers are treated. I want to specifically exclude Vickie from this review, because my concerns are not about her. My experiences with Rachel Andrews and Tracy Schultz were particularly concerning. During my transaction, Rachel Andrews added items/additional charges that I did not request. I discovered them only after questioning why I was being charged more than expected. Customers should not have to discover unrequested additions by questioning their bill after the fact. My experiences with Tracy Schultz were even more troubling. On multiple visits, I personally witnessed her walk past Black customers to assist white customers. When I approached her with very basic questions regarding pricing and refunds, she would not answer them and instead had a Black employee assist me. I was later advised that Tracy could have answered those questions herself, which left me completely confused as to why I was transferred to another employee in the first place. I witnessed this type of behavior on three separate visits. When I returned to complete an exchange, Tracy saw me enter the store and immediately walked away. Instead of acknowledging or assisting me, she went to the mirror and began fixing/fluffing her hair. Once again, another employee was left to assist me. Taken together, these experiences gave me the strong impression that Black customers were being directed to Black employees while white customers received Tracy's attention and assistance. I found the pattern insulting, discriminatory, and completely unacceptable. I do not make an accusation of racial discrimination lightly. I am describing what I personally experienced and witnessed repeatedly at this location. Visionworks management needs to take these concerns seriously and review the conduct and customer interactions occurring at this store. Based on my experience, I strongly caution African-American customers about visiting this Visionworks location for glasses or optical services. No customer should ever be made to feel that the color of their skin determines whether an employee is willing to acknowledge them, answer a basic question, or provide them with service. Again, this review does NOT apply to Vickie.

They saved my vision…read more I went to my regular eye appointment at 2:00 pm. Dr Corredor, OR with Terrezza's office compared my photos of my eyes that they had just taken & then compared them to last years. That's when he immediately said "this doesn't look right to me". Dr Corredor, OD immediately referred me to Retina Specialty Institute. Because of the severity of my right eye, they got me in in less than 30 minutes. He took care of me so well. So I then arrived to Retina Specialty Institute statute. I waited less than 10 minutes before they called me back. According to Dr Ahmet Ozkok, MD, It turned out that my right eyes's retina had torn/detached in a horse shoe type pattern. I believe he said it was 80% detached. He immediately did a type of laser procedure. He made sure to add numbing drops first. And when I cried, he would stop and calm me down. I cried because apparently I'm just a baby! He has a wonderful bedside manner. I may be older - but I was still so scared. He gave me very specific instructions and the staff stayed late because of my procedure. Everyone was so very nice & patient with me. Dr Oscar Corredor, OD (Terrezza's Optical) and Dr Ahmet Ozkok MD (Retina Specialty Institute) saved my vision. Because this happened late on a Friday afternoon. Had they not cared about me - I would have ended up in emergency surgery over the weekend. I love both these doctors and I know you will too. I trust them both with not just my vision but with my life. These two doctors worked in tandem to save my vision. That is why I decided to put them both in each of their businesses.

I was referred by my optometrist because of a torn retina. They got me in to see the doctor the…read moresame day who performed laser surgery on my eye. I was surprised by how efficient and caring everyone was!

Dr. Star is young but so smart and professional. Her knowledge blew me away, I'm thankful to have…read moreher as my eye Dr. You couldn't do any better and find a Dr. more pleasant. Thank you.

Never a bad experience going here. I usually check-in and wait 5-10 minutes to be called back…read more Everything is clean and the eye equipment is new and up-to-date. The staff are always pleasant to interact with and Dr Star is great. She explains everything she's doing and shows you the results, she's easy to talk to and knows her stuff. I don't have any complaints.