I initially had one star until the Techs (finally arrived) but upped it to 2, given that my fridge…read moreis now working ok... The dishwasher I'll document more about below This company is completely unprofessional doesn't follow through on their promises. They don't care at all about their customer's time. If I hadn't left work to come home early, and been on a time crunch given a closing date on a new house (damaged appliance(s) were in the old house) I would have canceled them all together and gone with either Dell's or All Around Town. I only went with them based on a recommendation that they may have lower prices on a new dishwasher. First of all, when I called to scheduled an appointment. Lenny, told me they were available on Wednesday from 12-3. I asked if they were able to come around 3pm and he sad no, no they only do the whole window from 12-3. He was emphatic about the fact that his techs do not start service calls after 3pm because otherwise they wouldn't be home 'in time for dinner'. I told him that would be fine, and I'd figure something out with work. Fast forward to the day of service. I'm at work (because that's where most people are at 9am on a Wednesday) and receive a call/voicemail from Lenny asking me to call him back. He doesn't say the reason for the call. I step out around 10:30 to call back and get a woman in the office on the phone. I wish I got her name because her lack of ability in the customer service department really warrants being called out directly. I'm perfectly polite to her and explain the voicemail from Lenny. She acts like she doesn't know what phones, or calls, or humans, or Lennys are, and says I can only leave a message for him, and that she has no clue what the call was about. She insists she has NO way to contact Lenny or the other service techs. I don't believe her, but I politely leave my contact info. I arrive home around 12:10, of course no one is there. I wait until 3:10. Still no service techs, and no called to give me an estimated time, an apology, nothing. At this point between my conversation with Miss Congeniality earlier and their lateness, I'm pretty frustrated. I call and politely ask if there was an update on the techs. Miss Congeniality again informs me in an annoyed voice that she doesn't have any idea, she only makes appointments. I ask if she has their cell numbers so I can call myself. She says no she doesn't have any contact with them (YEA RIGHT. ) and says I can leave a message with her. I tell her I already did that. ** Silence** then she angrily asks if she should just hang up. I say no, maybe she should get her carrier pigeons out to the techs because apparently that's how they communicate with her and customers (yes, I said pigeons). She basically yells, that she can take a message so I YELL my contact info at her, and tell her THANKS A WHOLE LOT, YOU ARE SO HELPFUL in a sarcastic tone and hang up. Five minutes later Lenny calls back, so those carrier pigeons fly real fast I guess, or maybe Miss Congeniality found her Rolodex in the office. I tell him what happened and he tells me that 12-3 is just a 'window' and that they got 'held up' and I remind him that he told me techs don't come after three. He brushes me off even though I told him just a call to say they'd be late would have been sufficient and that he wasted my time leaving work early. The techs arrive around 3:30 (apparently they're not worried about that dinnertime?), they're only in my house for about 20 minutes They were generally kind and did what they were supposed to.. but it wasn't that great either. The turn on my dishwasher again (causing it to flood on the floor again) then promptly tell me it's broken. Shocking. They then give me an outrageous 525 PLUS 200 dollar install price for a new one (no thanks). They did thaw out my freezer and clear the frozen drain, so at least that was something. It cost 145 for the call, and the fridge repair.. I think pretty comparable, but also still kinda ridiculous given they weren't here more than a half hour. So Cedar Appliance, you guys need to come up with a FAR better communication system and/or decide on your lies ahead of time so they don't contradict each other. Also, it's time to trade out Miss Congeniality for someone that can do more than act like at best an airhead an at worst a jerk.

Called them for a front-loading washer with a recurring fault. Two people showed up to examine it…read morewithout any tools or equipment to actually do so. They then proceeded to list multiple low probability faults that could occur without addressing the one I called them about. At one point, I thought they were going to sell me a bucket and washboard considering how negative they were towards clothes washers in general. Cost me close to $100 to be offered the opportunity to spend three times that should I call them to fix the original issue.

Just hosted Mom's 85th. Set up, service for 15 couldn't have…read morebeen better. (But we're a little biased as this is our favorite place locally)

Very accommodating. Repair done efficiently and fairly priced. Excellent communication too. This…read morekind of service rare today.

John is really knowledgeable and efficient, fixed my 10 year old air conditioning system. Runs like…read morenew. Have used multiple companies in the past, SW is by far the best. they never pressure you to sell you other like the other company does.

Hired this company to do a tune up at my house through a special they were offering to the hundreds…read moreof homes in my community. What a mistake this was ! They came and "did their service" which clearly states many things they're doing but explicitly - check capacitor - check drain pump They come and leave and say all is good in the same day. About a week goes by we get this absolutely foul inhumane smell in the house. After hours of searching we find our drain pump to be not working and overflowing causing the smell some how. Next to our existing drain pump is a brand new in the box drain pump and a brand new electric meter. We call this company to ask why this was left here and why we weren't informed there was an issue. We're harshly told that there was no issue and that they didn't leave that pump there and that's not their meter and that since we have a backup pump to swap the pump ourselves as it's our problem The brand new pump wasn't ours it was left there by the tech they sent out to do the "work". We're now left with some ruined carpet and water damage mitigation rental equipment on our dime due to their mess up. Now let's fast forward another week where our AC stops working. We of course call another company to come since this company is incompetent and of course the issue is the run capacitor that they got paid to inspect completely full to the top with a mouse family. Along with the capacitor issue they said they're checking the wiring and half the wiring in the capacitor cubicle is deteriorated and the insulation is at the end of its life. Attached is the solicited special and the status of the things they got paid to work on a week after we paid them

After an awful experience at Tri-City in Salem, we tried Sozio for our appliance needs, and things…read morewent muuuuuuch better. The store in Danvers isn't exactly designed for window-shopping, with a lot of floor models packed into a small area; if you want to window-shop first, go to Home Depot and kick the tires there. We went in knowing exactly which model dishwasher we wanted; they matched the advertised prices from the big-box stores, and knocked off a few bucks from their normal installation to make the final price less than what the big box bill would have been. It took a few weeks to get the exact model in (not so great, but we did order a few weeks before Christmas) but they had delivery and installation on Christmas Eve and the day after Christmas, which was a big plus. The installation wasn't exactly white-glove, but the installer was thorough, polite and pleasant, and got the job done.

My 20+ year old Maytag stackable washer stopped working Friday morning. We called Saturday (they…read morewere closed), left a message, and got a call back first thing Monday morning. The repairman was here by 9:10 Monday, replaced the broken piece, and had my washer fixed in under 30 minutes. I'm happy to pay for proficient service like this!! This level of efficiency, professionalism and dependability is hard to come by these days, but was top notch all around, from the gentleman on the phone Mike, to the repairman who came to the house. I could not be more relieved to have reputable service like this just one town over! Thank you!

I highly recommend Greg Rogers . Very punctual, honest , fair prices . I have been using them for…read moreyears . Stick to those simple appliances without the fancy smart features and buttons . You save a lot of money and aggravation and you keep a business like Greg Rogers open for a long time to come .

I had an excellent experience with Vic from American Way. Our fridge wasn't dispensing water (due…read moreto something silly on our end) and Vic fixed it immediately. It was very easy to schedule and appointment and Vic was timely and professional. If we ever have a real problem with our fridge or freezer, we'll be sure to contact American Way again.

I'm giving this business 5 stars because I greatly appreciate their professionalism,…read moreresponsiveness, and customer service. I requested a quote from this business via Yelp. Vitali got back to me within about 30 minutes with a price estimate, and agreed to provide service on Memorial Day (the very next day). The day of, he arrived on time and did the job as promised. I recommend this business and will use them again.

I am very happy with this company service and work ethics . Hammid is very kind, knows the needs…read moreand his pricing is great. Also very communicative He has repaired my dryer and also my stove at home for a great price and very quick. I recommend his services. Ariel Gonzalez

What a horrible experience. The only positive is that the repair guy came within a day. He was…read moreunpleasant bordering on rude. He "fixed" the washing machine only for it to break the day after with another issue. He argued with me that he could not have caused it. He finally agreed to come, $80 later, he "fixed" what he broke. I was now in the hole over $200. A month later, the washing machine doesn't work, same exact problem as when I called the first time. Don't waste your time or money.

4th time here. Friendly, absolutely no sales pitch, just honest. Thank you Pat, for your education…read moreand guidance. I will continue to be a repeat customer.

I was looking for a new vacuum and I was told that North Shore had a good selection. What actually…read moregives this a 5-star review is that the repair guy, (name escapes me), suggested I bring in my vacuum cleaner to see if it was worth a repair, instead of going for the upsell. I respect that. Although it turns out my old vacuum would cost more to repair than it was worth, I am most definitely going to purchase a vacuum at North Shore because they know their products which are of excellent quality. You don't find this kind of service at big package stores.