Easy scheduling, fair prices, nice tech. He leveled out stove, it is a gas stove and we couldn't…read moredo it ourselves.

I was so pleased with their reliability and competence. Theyreally understood how to figure out e…read morewhat was wrong with my washing machine. Thank you.

In two short visits on sequential days (12pm Thursday and 9am Friday), Bill from Arlington…read moreAppliance diagnosed my dryer's broken heating element, ordered a replacement, and installed it, all for $300. I will be relying on Arlington Appliance for repairs from now on. My dryer, which is at least 9 years old, stopped blowing heat. I called Arlington Appliance and, because it was a busy time (right before Christmas), had to schedule an appointment four business days later. This seemed reasonable to me because a broken dryer isn't a crisis--you can hang-dry or go to the laundromat in the meantime. Bill and Bruce arrived within the two-hour window they'd promised. They took apart my dryer and identified the heating element as the problem. Bill thought he might have the part back at his shop, so the two of them zipped off and returned within 15 minutes. He didn't have the part, but said he could get it that same evening and return the next day to install it. He asked for a $100 deposit (check) towards a $300 total charge for parts, labor and scheduling fee (which is waived if you end up needing real work). Bill came back on time the next day and had the dryer running in no time--two days before Christmas. He even gave me some advice: let the dryer cool down 10-15 minutes between each load. The last thing I'll mention is that Arlington Appliance doesn't have a showroom. Bill told me that the manufacturers control showrooms--what's being pushed, where the merchandise is positioned--and that these demands often conflict with what the customer actually needs. I think that, because Arlington Appliance is a repair service and not a sales-driven business, you're going to get a service more interested in squeezing all you can get from your existing appliances before resorting to buying something new. This is both economical and better for the environment. While I hope that I don't have to call Arlington Appliance often, I know I'll be in good hands when I do.

Just hosted Mom's 85th. Set up, service for 15 couldn't have…read morebeen better. (But we're a little biased as this is our favorite place locally)

If I could do less than 1 star I would, we paid 350.00 to have Mr. Appliance Lexington franchise…read morediagnose a problem with our Viking oven. We were informed apart would be ordered, fast forward 1 month later with me calling multiple time and being told the part was coming. Third call over a month later I was told that the location had been closed and they could do nothing for me, I was directed to call their head office 888-998-2011. Love this part, the answering system asks for zip code of your location before you are able to talk to someone come to find out there is no service anywhere near my home anymore so it hangs up on you. I was able to get thru by pressing the number if I was calling from Canada. You are now sent to a scheduling service only. I have had them escalate this issue 3x now with zero response from Mr. Appliance their answering service say they have no other way to help and we have been forced after over a month without an oven to have another company come in and pay another 350.00 diagnostic fee and a 800.00 repair bill to finally get our oven fixed. We are also still out our original 350.00 with no way to contact Mr. Appliance corporate (so much for customer services). They are part of the neighborly company and their slogan is "It's Not Done, Until It's Done Right!!" Never trust this company, they have actively set their system to give customers as little customer service as possible. They closed the location with total disregard for their customer, leaving us and I'm sure other's out of pocket and with their repairs not completed.

I had a fantastic experience with Mr. Appliance​. Tyler​ - the owner,​ and another colleague came…read moreto fix our dishwasher. They​ were unbelievably friendly and​ spen​t lots of time identifying the problem. Tyler, is a totally great guy who went above and beyond including shoveling my steps ​(we are two elderly people​). I protested but he did it anyway. I highly recommend Mr. Appliance for their exceptional service and dedication to customers.​ They are great, you won't regret.

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more

Okay. The technician fixed the Goodman system and the AC is working. It is definitely not cheap…read more The total cost before discount (10%) is over $1500. I had to find the discount on their website separately because they do not offer to me automatically. I am not happy with the communication and the thermostat replaced. It is a rental property. Unlike other companies I used, I never received a call 30-60 mins before the technician arrived. So I was not sure if he showed up or not. Whenever I called the company, I was talking to the teams handling customer service, not the technician directly. So there is always a middle man between the tech and me to translate information. The diagnosis was on Wednesday. I approved the quote right away after I received it. The repair was the next Thursday 8 days later. The appointment was initially scheduled for the morning between 9-12. I then got a call to say he could not make it on time and would be there around 1pm. I got a tenant message to say he still did not show up at 2:30PM without any call to inform he would be further late. What I am most disappointed is the new thermostat installed during this repair! He replaced my old programmable thermostat with a new FocusPro N100 Non-Programmable Thermostat 1H/1C. When every household is switching to a smart thermostat, he installed an ancient manual controlled thermostat! I would appreciate he could give me some option to select different types of thermostat. I would have no problem to pay for something better or even buy a smart thermostat myself. I called the company to complain about it. All I got was it is fully functional and it is more modern than my old programmable thermostat! I could not be more disappointed about this. Despite they fixed my AC, I do not feel comfortable to use this company again and to recommend it to anyone else if this is not addressed.

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

I contacted Mass Appliance Masters on 6/11/26 to fix my dryer and was able to schedule a visit…read moreimmediately. Oleg was our technician and he was fantastic - both professional and polite. He was able to diagnose and fix our dryer in the same day. In addition, both the reception team and Oleg kept us informed through text message updates on timing/arrival. If we have any appliance service needs in the future, we will definitely be contacting them again.

Tony is extremely knowledgeable, helpful and HONEST. I highly recommend him for any home appliance…read morerepairs.

When I called, Tony explained that he didn't work on my model of washing machine but he asked…read moreseveral questions about the problem I was experiencing and suggested several things I could try to fix the issue. Real knowledgeable and committed to helping people.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

*First time customer review* Azamat at Pegas Appliance…read moreRepair Immediately responded to my project request in yelp. I have only used the project functionality once before but ended up using someone else. My normal repair go-to did not pick up the phone so I thought why not? They literally responded in under a minute. What's that saying the early bird catches the worm? Normally, I check out the business and see how many reviews they have do a little research but I was in a hurry so I asked how much and when they could come for a refrigerator repair. They said they could come the same day, And the price was right comparatively. (Diagnostic fee is 95$ which will go towards the repair cost.) There was some back-and-forth about when they could come and we decided on the next day. Adam showed up on time, was very polite and fixed our issue! Our Refrigerator had a lot of condensation and it turns out the fan was not working. He could've just said we needed a new fan and charged us for it, but he went beyond that and went through the back panel and noticed there was something unplugged and then the fan started working in our refrigerator is working great! I have so much respect for honesty and integrity. I highly recommend using their service I believe from the other reviews that they are a new service and they deserve all the new business! Finding trustworthy repair services can be hard and I'm glad I found Pegas and will absolutely be using them in the future, and you should too!