Keyrenter is a highly professional rental management company. I entrusted them with the management…read moreof my townhouse; the entire process went very smoothly, and every step was conducted with complete transparency. From now on, I can finally rest with total peace of mind.

Great property management company! Travis was super helpful in finding exactly what we were…read morelooking for, and the application process was smooth and easy Throughout our time renting, the customer service and maintenance teams were always attentive, supportive, and quick to respond especially during emergencies. Overall a really great experience, highly recommend!

KRC Group managed my rental property for 5 years. My only regret was not hiring Steve sooner. He is…read moreexceptionally knowledgeable about current rental values, market trends, and has the strictest process of vetting tenants I have ever seen. If an applicant was good enough for Steve, they were good enough for me. Steve's team has an expansive network of vetted and trusted vendor referrals. His maintenance manager, Marejka, is so personable and knowledgeable that I ended up asking her for trusted vendor referrals for my own residence. I will miss her dearly. Don't try and manage your property on your own. It is a business at the end of the day, and this company knows how to get business done. They have several packages to choose from depending on the level of service you need / budget you have. They have rightfully earned my referral to my community members.

Unfortunately, I had poor experience. We are out of state and made it clear to the agent Elsa that…read morewe were very interested in the property. We scheduled a tour and booked flights to come see it. Days later, the agent informed us that another applicant had already been selected. We were never offered a virtual tour or the chance to apply first. This lack of communication and professionalism caused unnecessary inconvenience and cost. I would not recommend this agent, especially for out-of-state renters.

A+++ One year ago I switched my property management company…read moreto Marcus and South Bay Home Rental, and what a difference in the level of service! When I started a search for a new management company, I wanted a locally based company that focused solely on rental property management. Marcus is knowledgeable, professional, and responsive. Since he is locally based, he understands the unique circumstances of the Bay Area rental market. Marcus proactively sends reports regarding the overall state of the rental market in the area, which I find very helpful. South Bay Home Rental conducts bi-yearly inspections of my property, which results in detailed reports on the condition of the rental along many photos. I also receive detailed monthly financial statements plus a yearly summary report. Whenever I have a question or concern, I appreciate that Marcus provides different options and his reasoning behind them. Having South Bay manage my property saves hours and hours of my time, plus provides me peace of mind. If you are looking to change management companies- or debating if you need a rental property manager- I highly recommend Marcus and his company.

Excellent service! Thorough and efficient. Solved the problem and was very friendly. A++read more

Edit: Greg reached out to address the situation. 5*…read more Just setup and appt to see a house in Los Altos. Ruben was late which is ok, but showed me attitude over text like it was my fault. (Note: I'll change this review to 5* if the firm acknowledges their behavior)

I am a tenant at a property being managed by SRE. Greg and the team have been great to work with…read more They are very responsive to repairs and always find ways to work around my schedule.They were particularly helpful during an incident when the sewer backed up into the shower. They had someone over (on a weekend) immediately and even made sure it was sanitized after for our young kids. Great experience working with them.

Gave us a $3200 "estimated" bill after we moved out for "cleaning." All estimates. I'm happy to…read moreshare pics of the apartment, before we moved in and after we moved out; they are almost identical, except for some sun fading on the walls because they refused to put blinds or curtains in when we asked. They just wanted to keep our deposit, I'm pretty sure. "After a tenant moves out, a landlord has 21 days to either return all of the security deposit Return the security deposit minus any deductions along with an itemized statement. The itemized statement must list what was deducted and why. If the deductions are for more than $125.00, the landlord must attach a copy of any invoices or receipts with the itemized statement. If the landlord or their employee did the work themselves, they must include a description of the work, how long it took, and the hourly rate they charged. Any rates must be reasonable. A landlord can only deduct certain items from a security deposit The landlord can deduct for: Cleaning the rental unit when a tenant moves out, but only to make it as clean as when the tenant first moved in Repairing damage, other than normal wear and tear, caused by the tenant and the tenant's guests Restoring or replacing furniture or other personal items, but only if this was included in the rental agreement and the damage isn't from normal wear and tear Generally, a landlord can keep part of the security deposit for rent owed. But there are some exceptions when a landlord can't do this. For example, a landlord can't use a security deposit to cover COVID-19 rental debt. https://selfhelp.courts.ca.gov/guide-security-deposits-california"

Since Kim's son manage the properties,everything became bad. Not only it is impossible to get your…read moremost of deposit back for tenant,but also he gets money from landlord by renovating areas that don't need updating.

Completely unresponsive to valid concerns with neighbors. Bill is condescending and dismissive.read more

All the negative reviews for this property management are true. I wish I could give a 0-star…read morereview. Please DO NOT rent from this property management. I stayed there for one year; it was a disaster and the worst place to live. I could not even call it a home. It was not even safe to live in any of his properties. The manager ( Bill) was a very rude guy and I ended up getting a restraining order against him. I wish I could share all my conversations here. If want to continue writing a review about the time I stayed there and the horrible management, I had to write a book. The first day I rented the house I saw a big lizard in the bathroom. Roaches, lizards, mold, a very old heater, a very old oven, a super old water heater with a very loud noise that you can't sleep at night. The heater wasn't working 7 times because they didn't want to spend money purchasing a new heater. I had to use the kitchen oven to warm the house. By the time they fixed the heater, winter was over. By the way, I ended up paying the high gas bill because turning on the oven to warm the house. They didn't give my $1400 deposit back.

I'm writing this review because I truly wanted to express our immense gratitude and give you the…read morehighest possible praise, Gina. Honestly, it's not often you come across someone as dedicated and wonderful as you, and you've truly been an exceptional property manager for our family. From day one, you've gone above and beyond what we ever expected. We've been blown away by your constant availability - it felt like no matter what time we reached out, you were there, ready to help. And when issues did pop up, big or small, your ability to find quick and effective solutions was just incredible. It really made a huge difference to our peace of mind knowing you were always on top of things. Having rented in many places over the years, we've definitely seen it all - the good, the bad, and yes, even the ugly! But I can say without a doubt that you stand out as one of the very best people we've had the pleasure of working with. Your transparent communication, impressive efficiency, and unwavering fairness are qualities that are incredibly rare and so deeply appreciated. If anyone ever gets the chance to rent a property managed by you, we can't recommend you enough - they absolutely will not be disappointed. Our entire family is so tremendously appreciative of all your hard work and the genuine care you've shown us. We genuinely hope to continue being your tenants for a long, long time! Thank you again for everything, Gina. Your dedication to high customer service and your willingness to always go that extra mile truly make you a gem. With tons of gratitude- The Fernandez family

I've had the pleasure of working with Gina as my property manager since July 2024, and she has…read moretruly been exceptional. Without a doubt, she is the best property manager I've ever worked with. Gina is intelligent, knowledgeable, highly responsive, organized, detail-oriented, and always professional. What really stands out is her clear dedication--not only to her clients, but also to the properties she manages. It's evident in everything she does that she takes pride in her work and genuinely cares. Gina stepped in to manage my property midway through an active lease when my previous property manager could no longer continue. She made what could have been a stressful transition completely seamless. On top of that, she identified and resolved multiple issues that had been overlooked by the previous manager--things I wasn't even aware of. Gina handled every single one of them with care and expertise. It quickly became clear just how well-versed she is in California's complex and constantly evolving rental laws. Her attention to detail and thoroughness are truly unmatched. Throughout our time working together, Gina consistently went above and beyond. Her professionalism and reliability gave me so much peace of mind, and I honestly don't know how I would have managed being a landlord without her support. The only reason we're no longer working with her is that we needed the property back for personal use. But if we ever decide to rent it out again--or manage any other property--Gina will absolutely be our first call. She's outstanding in every way, and I couldn't recommend her more highly.

I wanted to take the time to give Cal Bay Property Management and more particularly their Onsite…read moreProperty Manager Mr Gustavo Solis all the kudos ans praises they deserve. I just moved out after eight years at the same address and Gustavo has proven time and time again his dedication to the care and maintenance of the building, as well as his relentless commitment to quickly assist everyone with any issue or concern, and ensure all of his tenants' safety, well-being, happiness and confort. His professionalism is unmatched, his kindness exemplary. I have been a renter all of my life, and Gustavo is by far the best, most hard working Onsite Property Manager I have met. I also warmly recommend Cal Bay Property Management to any prospective tenants, my experience with them has been uneventful and easy ; they are diligent, fair, and reliable. Lastly, I would like to wish Gustavo and his family all the success they deserve and I hope this modest review will contribute to further it.

Over the past 5 years, Gustavo has proven to be without a doubt, the BEST property manager my wife…read moreand I ever had the pleasure of working with. He is consistently always available and responsive (even on weekends at family events), and just a text or phone call away regarding any maintenance issues, or accidentally getting locked out. He resolves any random thing we throw his way above and beyond already high expectations in a very professional way, and with unbelievable speed and quality. We have recently moved, and the thing we miss most is having Gustavo as our property manager.