I went here to look at the RAV4's. Brandon approached us and we took a test drive. Loved it! Went to test drive another car to make sure it was the Rav I wanted. Came back that same day and told Brandon I wanted to put a deposit down to get the one I wanted that was arriving in a few days. Yay! Brandon kept me informed of my car, answered all my questions and told me when it came in. I went down there and drove it to make sure it was good to go and it was. Easy process! Signed my papers and out of there in an hour! High Praises to Brandon!! He was fabulous! No pressure, very professional, very nice and sincere. It has been 20 years since I bought a car so obviously a lot has changed! He represented Toyota proudly. I definitely recommend him if you want to buy a car! I'll tell my friends. Thank you! read more

Bought my truck from them 2 years ago and needed to sell my truck due to an extended military deployment. They were perfectly happy to low ball the crap out of me. Turns out Toyotas are the fastest depreciating vehicles out there, who knew. I had a terrible experience on the buy side with these guys and a terrible experience on the sell side too. read more

Picked up my 2024 Lexus from Spokane Findley Lexus service department today with a new dent in the back. I've had this car a year and a half and it only has 3,500 miles on it. It's cared for like a baby, has its own garage with nothing else in it. Here are a couple of postservice department photos. After I dropped off my car. the service guy called to let me know there's a dent in my back trunk, which was not there when I left it with them, said that "Someone like you wouldn't notice it because it's so small and that's what I do for a living" that's why he noticed it. Basically, I'm too stupid to notice it. You have to be blind not to see this. When I picked up my car, this is what I saw, here are a couple photos. Also said they washed the car, I don't care that they don't know how to wash a car, but I do care about the dent they left and then lied about it. Shame on them. read more

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I went to Findlay for some engine issues and they recommended rebuilding the head gasket estimating about a week turnaround. The cost was $4,500 which is very expensive but I was desperate to have a vehicle to drive. It took much longer than a week (about a month actually). When I finally picked up me vehicle, I drove 9 blocks and the engine made a loud noise and broke down. A rod shot through or something and oil was everywhere (basically the mechanics failed, and clearly did not even test drive my vehicle before sending it home and collecting their large sum of money). Horrible service all around, Ricky Johnson was my representative, he seemed dishonest every quote and estimate he gave me was way off. This company just lies to make money. read more

Took my 2018 Lexus RX 350 for simple oil change, service advisor Ricky Johnson told me it was seeping from the front seal, never dripped a drop on garage floor or driveway. After a year of checking around at other shops and lexus dealers, figured I would just spend the 4100.00 and get it done. The reason the cost for a cheap seal to be changed is everyone says the engine must be removed to do it properly. After leaving my bea car, with only 84,000 miles on it for 4 days Ricky Johnson called and told me it is almost ready, also informed me the service technician did not remove engine Like we agreed on, and signed service contract agreement stating I will pay 3800 plus tax and they would remove engine, replace water pump, front and rear seal, and spark plugs. I immediately contacted both Lexus of Seattle, and Findlay Lexus and was told it is impossible to do this process without removing the engine. I went and looked under the car prior to picking it up and oil pan was covered in oil, took pictures. Went in and spoke to Ricky Johnson and explained we had a written agreement and they failed to adh to the agreement. He sent car back to the technician to be cleaned and assured me it would be ok. I picked the car up a few days later and took for 830 mile ride, when got back took car to Japanese Auto service for inspection, was told they found oil, cleaned it off, could not tell for certain if it was a new leak or just not cleaned properly. One week later took it to Parker Toyota and service technician called me back to show me car was leaking, I seen the oil, touched the oil, and took a picture of the oil. Called Findlay Toyota and spoke to genera Manager Dave Short, he was very apologetic, thanked me for using Finley Toyota, and trusting them with my . Mr. assured me that if I brought the car back, he would have their engine and do the work properly, replace anything that they had damaged, video record the process and send me a copy of the video. On Friday morning I sent the car to Garland Auto service, to have it inspected before dropping it off, Zach the owner called me and told me there was a considerable amount of oil on front timing chain cover and oil pan. The following Monday, I drop the vehicle off happy that it would finally be done right, only to receive a video the following day from the service that the underside of my car had all been cleaned, and had been put in the car's oil and they were going to drive it. This is the exact reason I spent money at 3 different shops prior to taking the car back to Findlay toyot, I felt I could no longer trust them after lying to me about the work they were going to perform. then to have them clean oil off and lie about it also lets me know just what kind of service deportment they operate. The problem they never tell people is they estimated job on a "flat rate time manual ", my car was 20 hours, the service technician gets paid 20 hours labor for that job if it takes him 10 hours or 30 hours! This causes the problem, of course we all want to get paid as much as we can, and the cost of this short cut damaged my car and made it no longer trustworthy, and Dave Short , findlay Toyota refused to fix it or return my money. Avoid this shop at all cost!!! read more

The team at this Toyota shop went above and beyond to rescue a kitten trapped in my engine compartment. A kitten had run across the street and up into my car after I stopped to check on it. When I was struggling at a gas station, Ruschard who works at Toyota immediately offered his assistance after both animal control and the fire department couldn't help. They brought the car to their shop and worked tirelessly until they safely rescued her. Their dedication and expertise saved the kitten's life, and their kindness didn't stop there - one of them even took her home! I highly recommend this shop for their outstanding service and compassionate staff. read more

Findlay Downtown Toyota Spokane - Car Dealers Near Me - Spokane, Washington

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I was so excited about my friend being so happy about his purchase and of course was treated sooo good before the sale but once papers signed and car home it has multiple issues and he obviously knew of the issues and did not disclose of them! he charged erroneous fees and will not overturn the purchase and make it right! you should give my friend his money back! stop ripping people off in our community! we work hard for a living and my friend needed reliable transportation and not to be treated so horribly after final sale went through! I am ashamed of this salesman as I have heard his name more than twice now "Ryan O" ...so that is why I am deciding to make it public that he is rude, crude, and only cares about his sale! I get it! we all want that commission right? wow inhumane to happily take hard earned money from a single dad and think it's ok! I will pray this stops happening to our community! read more

I'm sure they have fine customer service people, salespeople and mechanics... assuming that they exist. I wouldn't know because I can never speak to any of them. There's this thing called a telephone, you might want to consider answering it once in a while. I brought my car down for a simple battery replacement on Monday 6/3... 11 days ago. It took them 3 days to figure out my car was there and then when it was ready to be picked up, coincidentally "their Internet went down." That was a week ago. I have been calling multiple times every day. No one picks up a phone. All voice mail boxes are full. How in holy hell do you run a business this way? And even if there is an Internet outage forcing a temporary closure you'd think there'd be some indication of it and an ETA on their website. You're telling me no one there has access to an Internet capable computer and can put a freaking banner on a website? Their Twitter account hasn't had a post since 2023. Writing this review is a last resort to get their attention because I have tried everything else save from calling the POLICE. I'd come down in person but.... yeah, they have my car. read more

I posted this review on another site. For some reason West Coasters like to use YELP and I'm not a fan of this platform but am posting here. A lot of people give 1 star reviews for really lame reasons and it affects businesses. Maybe due your Due Diligence and stop being so lame and reach out to a business before giving a1 star review for a water spot on your window or being a nagging purchaser that wants everything handed on a silver platter while being a terrible person to another human. I appreciate my local Toyota store. They always are courteous and knowledgeable with excellent customer service. It recently changed ownership but the people that work there are still awesome and hardworking and they always go the extra mile in the service department with tidbits of information on your vehicle. I have always used Toyota for my various Scion cars in South Florida and now Spokane. You really can't go wrong. I always book a 730am appointment and am usually first in line and have to wait several hours for my cars basic service checkup but here in spokane I also have them add and or remove my snow tires and I'm in and out in under 1.5 hours, now this might be a fluke but I'll take it. Wow, Thanks Findlay Toyota! read more

tom campos is the absolute best!! he assisted me over the phone while in montana to resolve an issue i had with my automatic headlights in my rav 4 2024. fabulous customer service and a true asset to findley toyota!! thank you tom for going above and beyond to assist me. problem solved!! sincerely, gail kelsch read more

The service department has lied to both me and to Toyota. When I cought them out on it, they fabricated "evidence" of an event that never occurred. Furthermore, the video evidence that proves that they have lied and fabricated evidence is not available to me OR to Toyota. Go if you must, but keep in mind the service department is willfully lying, and WILL lie to Toyota and fabricate evidence of things done or not done. read more

Well visiting Spokane, my wife had an issue with our 21 Sienna. Called Toyota roadside and they sent out a driver with a flatbed to try to jump the car, unfortunately it didn't work had the car towed to Miller Toyota Spokane, where they offered a loaner car. The next morning knowing that my wife was returning home the next day they looked at the car and found out that one cell of the battery had failed, they put in a new 12 volt battery and we're good to go.!  I was wondering why the car was odd from time to time. Highly recommend Rick and the crew in service department, they did an awesome job.... read more

I recently tried to buy a Tundra from them. I was dealing with salesman named Mike and thought he was going to help me find the right Tundra. I showed up the next day Tuesday 12/22/20 to test drive one. Mine wasn't working and he recommended Jerod. I walked in and saw the receptionist and she was on the phone. She didn't greet me or asked me to hold on (red flags). Then a customer came in after me and was immediately helped. I pursued to walk around to finally someone asking me if I needed help. I said I was there to meet Jerod. Jerod came up to me and told me he's busy and introduced me to Chris Williams (red flag #2). Chris then let me test drive the Tundra which I liked the vehicle. After that we went over paperwork and he wasn't helpful. They didn't like my trade in (because negative equity) he simply said they can't help me. He didn't try to find me a different vehicle or give me other options. He simply said he was done and I left upset. I felt if they really wanted my business he would have given me options or tried to help me find a vehicle. Instead showed me the door and worked on the next customer. I didn't like the way it all went down and I will never go back there to purchase a vehicle. I did get my Tundra I had to go to Parker Toyota in Coeur d' Alene where Josh Miller helped me out and gave me options. But that's another review for their page. Conclusion: I DO NOT RECOMMEND LARRY MILLER TOYOTA!!! If you must insist on going there then do not go to sales men: Jerod, Chris Williams , and Mike. Very Disappointed in this place. read more

The only saving grace was they had the vehicle I wanted during a time it was really difficult to get a vehicle. The sales process is misleading and they will tell you one thing while selling you something entirely different. Don't ask for an extended warranty or service plan, they won't actually sell it to you. Super disappointing to find a year and a half later the extended warranty and service I asked for is not what was sold to me. No thank you Larry H Miller / Findlay. You should be ashamed. read more

They forced me to purchase an extra care package and now they won't stand behind it. I feel they have directly lied and do not stand behind what they sell. read more

My husband and I have been looking for a newer used car. While looking at ads on line we spotted a 2017 Lincoln MKX in perfect condition! It was love at first sight ! Both sales man and sales manager were awesome ! As you might guess I am no spring chicken and do not remember the name's of these two fellows which I apologize for! All and all buying the car, dealing with these super nice guys and with Larry H. Miller dealership I will never hesitate to give them an AAA + rating !!! P.S. Love love the car...!! read more

ROBBERY. I feel bad for all the people this place has likely taken advantage of. I went in to the service department because I was having some issues with my FJ Cruiser after replacing a battery. Long story short, my car was at the dealership for 3 days and nobody got around to looking at my car. They didn't even start it up. It sat there for 3 days and all they did was pull a few codes, which I'm assuming took all of 5 minutes. I called for an update because I hadn't heard from them regarding what was going on, and then was informed that fixing the issue would cost upwards of $4,000. Needless to say, I went and picked up my car and took it to a different repair shop. Turns out, labor and parts combined were only $1,500, AND I was dealt with in a timely and polite fashion. Shame on LHM Toyota for upcharging by thousands of dollars. This is not the first time I have had a negative experience at this dealership and after this, I will NOT be returning. I recommend taking your business elsewhere. They just want your money. read more

We bought our first Toyota here with Jake and we cannot say enough postive about the entire experience. He kept in touch appropriately while we waited for delivery of the perfect vehicle, dealt efficiently with some production issues that needed to be fixed prior to taking ownership, and oriented us thoroughly to the features of the vehicle. We are 150% satisified!!! read more

purchased a 2013 Hyundai Elantra GS Coupe on November 20th 2021. The sale went great, no issues with that as Tyson and Shane were awesome to work with. My issue is the lack of integrity by selling a vehicle with major issues. I recently replaced the front rotors and pads and noticed both ball joint boots are torn. I also noticed a smell of coolant in the cabin of the car indicating a heater core issue. After about a half hour yesterday morning I found the coolant leak. It is right at the motor inlet where the outlet heater hose is clamped. Another issue, the engine has a lower end tick/knock which indicates piston slap as this engine has a known defect and Hyundai has settled a class action lawsuit over it. Obviously had I known this would be how Larry H Miller Toyota sells used cars I would have never purchased this vehicle. 1/18/2022 I have replaced both lower control arms and heater hoses on my own dime. 2/11/2022 I have confirmed the engine cylinders were scored from piston slap with a bore scope. 2/15/2022 I was fortunate enough to trade the Elantra for a 2019 Toyota Corolla at AutoNation Toyota for what I currently owed. Still lost nearly $5500 between dealership mark up, taxes/registration, and parts. read more

We just got a new Toyota Crown. It's a beautiful car. It was sold to us through Ron Gerkins. I recommend Ron, he did not stop until he was able to get us the style and color of car that we wanted. Highly recommended! read more

Car dealer guy spent more time talking about how he didn't like mixing races, that there were too many Asians and Mexicans, and how he only had two black people in his school, than he did selling me a car--that was priced higher than other dealerships. If y'all are gonna be racist fncks, at least sell it cheap enough for me to justify giving you money. read more

I went to Larry H Miller to get some information about leasing a vehicle. Instead, the salesman tried to push me into buying a brand new car, and ran a hard report on my credit not once but ELEVEN times without being clear about what they were doing, and then ran it AGAIN two days later after I had left the dealership! This was all in all a horrible experience with salespeople approaching me saying, "Congrats on your new car!" before I had made any decision at all. Avoid this dealership at all costs, they are shady and will damage your credit. read more

As of yet to hear from any form of management at this auto group! They have been looking into this problem for almost 2 yrs now ! Must be doing some serious research I guess....probably not ! read more

We set an appointment to meet with a salesman, as my wife and I have been kicking tires for a little for big vehicle for our growing family. Our salesman bailed on our appointment and did not say word. The receptionists completely ignored us , which was odd. When someone finally acknowledged us, we told them who we were looking for and he didn't show up to our appointment. They find another salesman who approached us staring at his phone. The staff giggled when we told them the vehicle we were looking for, as if we couldn't afford it. Looking to purchase a 50k vehicle, and getting treated like a nuisance don't go together. We were treated terribly. We returned from the test drive and never looked back. Went to Subaru instead and had the exact opposite experience. Salesman was there waiting, with the vehicle we wanted, and earned our business and got a fat sale out of us. I will NEVER return or recommend this business. read more

My husband and I took a second chance on larry h miller. In short, we were very dissapointed in the service our sales person had to offer. The person I was working with ,both times I came down to the dealership to look at two different cars, told me "you should look at the market more" and to " go home and talk with your husband". The second time I came in to test drive a car the salesman lied to me twice, and then took over 20 minutes to tell me that the "near perfect " car had to have its belt , and brakes replaced. Amazed that they think asking almost over 6k for a car valued at $8000 max is "market value". We will take our business elsewhere and hope they stop taking advantage of people. read more

They are incredibly rude all around-- sales, parts, service. Absolutely no accountability, and not a single employee seems like they want to be there. I recently got a Toyotacare service done. The service center was trying to avoid doing the necessary covered oil change, and after they left the interior of my vehicle smelling like oil. I will never, ever. Go back. Go to Parker Toyota. read more

Went for service. It's a dealer, if you go there you know your paying high prices. Besides the price, they got it done fast and did a thorough job. If ok with inflated prices, I would recommend. read more

We bought a used Honda Pilot, and had a great experience, no high pressure bullshit, look for Jared

I have to give Larry Miller 5 stars even though for us it ended up being a 3 1/2 month wait to get our car. We saw a Highlander we liked back in November. Unfortunately it had a recall and so we could not purchase the car then. Our options were to wait, find another car or they even offered to let us have one of their cars to use until 'our car' became available (we did not take them up on that). We decided to wait because Larry Miller dealerships have always given us fair, top-notched service. They kept us updated and repeated several times the option to give us a car until ours was fixed. Finally last week the car had the recall part replaced and we picked it up. We are very happy with the car and the dealership. I'd recommend them (and will) to anyone. read more

Recently turned in a leased Rav4 to them after three years of 400+payments. Upon return on a Saturday, got the run around that the "leasing person" wasn't in. Had to wait until the following week. Went in and then they said the leasing guy stepped out. Turned the car in and got the A-Okay that all was well. Yesterday got a bill for $211 because a fog light was supposedly broken. It wasn't when we turned it in. After much time, many phone calls, and talked with many people passing the buck, I was told that there was nothing they could do. PLEASE DO NOT GO THROUGH LARRY H MILLER TOYOTA OR HONDA!!! At one time they were decent but over the years, after multiple cars bought from them, it has gone SO downhill. Scam artists all the way across. Forewarn to all.... read more

A truly poor service experience. I would suggest buying a Toyota, but from any other dealership. I simply do not want to waste time telling all of the different things that went on buying our car, and we did buy one from LHM, but just trust me that you should go elsewhere. And if you think management cares about your experience you are wrong. I made the sales manager, finance manager and general manager all aware of our poor service and did not receive a single "I'm sorry" but rather excuses for their incompetence and poor service. Love our Toyota, hated our experience at LHM Toyota. Buy Somewhere Else!!!! I am updating my review. I continue to have problems here. They were unable to complete the financing in 2 weeks so we had to reapply with our bank. Now our interest rate is 1% higher costing an additional 800$ in interest. No resolution for this. It has been incredibly annoying and frustrating to do business here. If you use their financing it may be a different experience but if you us your own bank or credit union expect hassle. read more

Recently took my Prius in for routine maintenance. Opening lever for rear hatch was sticking and I had developed a "glitch" in my radio screen. BTW this is a 2006 Prius. Service guy told me that to fix the hatch opener they would need to replace the entire assembly (a bit of $1000) . and to fix the screen, it would cost $3000 or so. Seemed very steep to me so I did some checking around. I fixed the rear hatch problem with a $12 kit and a few squirts of WD40. The screen can be refurbished. I was a little concerned about removing the screen to have it sent in to the refurbisher. Turns out you need only remove three screws and disconnect 4 plugins to do so. Refurbishing will cost $400. Now you tell me, why didn't the service advisor talk about anything except the absolute most expensive way to deal with my issues? Spending $4000 on an old car is just insane. I will probably continue to have my routine maintenance done at Larry H Miller. Going forward, I will never let them do any major work for me unless there are no other alternatives. This outfit does not look out for the customer, they are all about maximizing their profit margin. read more

For nine years I brought my 2007 Prius to be serviced at this dealer, and I've never once been disappointed. The service people are great. They are efficient, friendly, and do good work. All of them. However, when I decided to buy a new RAV4 Hybrid, the sales team was crapola. I knew exactly what I wanted, and they couldn't get it for me while Autonation did--in a day. The reason? Larry H. Miller does not play well with others. None of the dealers in the area will trade with them. Plus, the stink of desperation drove me away. Worse, the sales team resorts to cheap marketing tricks. I just got another hand-addressed envelope in the mail, with a shakily handwritten post-it stuck to a fake email asking a "friend" to let me know that David Short, General Sales Manager, wanted this "person" to get in touch with me so he could give me a good deal on trading in my Prius. Since it was postmarked in Santa Ana, CA, I assume this is a nationwide effort. Good grief. How about providing good service and good straight-up deals instead of resorting to cheesy marketing? read more

I have used LHM Toyota service and parts department. It must be the new shiny building, but the prices are super expensive. As an example, I needed a new weather stripping part for one of my doors. I was quoted $38 for the part over the phone. When I went to pickup the part, the price had changed to $105 which is significantly above Toyota's suggested retail price. I went to another Toyota dealer and bought the part for $32. Unfortunately I won't be using LHM Toyota any longer for maintenance or parts. read more

Had difficulty getting responses from one salesperson but after I changed to another I got great service. Will return for my next vehicle.

Seriously had the best buying experience here. Rafael (I hope I'm not spelling it wrong) was great and even tried his best to find us a car we would love..which he did! He was so nice and accommodating to my family. read more

I received an email saying the vehicle I was interested was on the lot. I made an appointment for the next morning and drive in from out of state to find out the dealership agreed to trade the vehicle to another dealership and was no longer available. That sucked because we drove 30 miles to buy the vehicle. Oh well, it happens I suppose. We were guaranteed they could get us another vehicle within one week, no problem. We knew there were inventory issues due to COVID-19, and let them know we were worried about being able to get the truck we wanted. After 3 hours of doing paperwork, running credit, and getting the deal we wanted they said "sorry, there are no trucks for you after all." We were treated horribly and would not recommend. Very unprofessional and not straight forward salesman Tom Campos and team. read more

This the worse dealership i have ever dealt with. bought extended warranty and service package with my truck. First trip in they screwed up the seal on my oil filter. I noticed it leaking oil the next day, took over a week to get back in to fix the problem. nothing said about he 4 quarts of synthetic oil i had to put in while waiting for it to be fixed. Now it takes a week plus to get in for service. Sure wish i had bought somewhere else. They are not answering the phone to make appointments must be done online and that sucks. read more

This dealership epitomizes everything I dislike about car dealerships & used car salespeople stereotypes. I am always hoping for better! This dealership has messed-up in ways I didn't even think were possible. When they sold our car to another member of our family, they put the wrong license plate on the car & this wrong license plate belonged to someone else! The title of our family's car had a license plate # that was on someone else's car. I can tell you that this mess really confused the police when the car was pulled over for a burned out tail brakelight. The Sheriff was thinking the car was stolen and all sorts of wild criminal things having NO basis in reality. But how else would one explain why someone else's plates are on the car? read more

Ill keep this short n sweet. This was my frist time buying my own car ( help no help from family financially) and I had been to other... reputable car dealerships that honestly and truly made me feel like I wasnt worth their business. After a day of let downs I had to go to work but my brother and sister n law kept looking for a car for me. I get a call a few hours after from my bro saying they might have found me a car at Larry H Miller that they really like and that it was in perfect shape and all the fun wonderful stuff. I felt in different about it all after a poop day so I said sure and they brought me the application. I filled it out and faxed it over and got a call from Michaelangelo. After 2 days from doing the app I got my new car. A beautiful 2002 Honda Civic. I guess I should have mention that they actually worked with me and made deals with the lenders and were able to use my little down payment and walked through everything step by step. They made me feel at ease and happy and very confident about my investment. I was trying to make this short n sweet but the group of people (especially Michaelangelo) made this possibly the best car shopping experience. I had been treated badly by companies with 5/5 ratings and they didnt want to work and help me. But Larry H Miller did and im beyond pleased. Nice to have a car that works and runs well and looks amazing and... just thank you so much you guys! read more

Findlay Downtown Toyota Spokane - My 2002 Honda Civic - Car Dealers Near Me - Spokane, Washington