I received a box with 2 pair of shoes which I never ordered. Have never been on their website. Tried calling customer service and was on hold for 1 hour and 3 minutes. Still no answer. If you are looking for Customer Service - go elsewhere! read more

Needed two pair of running shoes for family members who are particular. Went to 3 other sporting goods prior with no success so everyone was getting frustrated. Went to Finish Line to see if there might be another style that was missed. It was busy but soon was helped out by Jeremiah. HE WAS AWESOME. Told him that we were looking for particular shoes to match running and comfort style. He recommended a specific brand/style and sighs that was heard when the shoes matched were music to my ears! He was very attentive, patient and knew which shoe would fit us most. Wonderful customer service. Would definitely come back. read more

Finish Line - Sports Wear Near Me - Mission Viejo, California

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Can't be more disappointed. I purchased a pair of shoes that I really like the look of. After wearing them twice with very light wear I realized the shoe was causing gradual pain in both of my big toes. I thought I would look at exchanging them for a half size smaller. When I called to ask if they had the inventory, they did. But when I told them I realized the issue after I wore them twice they 100% refused to even discuss with me the issue the shoe was causing and gave me zero options to return or exchange. The rep that helped we was apparently the manager and she was absolutely awful at her job. So disappointed when a company puts you in a position to never want to do business with them ever again. read more

I've shopped here three times now (I should say tried to shop). I should have learned after the first time. Customer service is AWFUL! On all three occasions we were the only customers in the store with at least two sales associates at the cash register just talking and laughing. No, greeting when we walked in, no "can I help you?" This time after ten minutes of us looking at the shoes, I walked up to the register and asked if we could try some shoes on and the associate acted put out. We wanted to try on a few different shoes. She said they didn't have his size in any of the shoes we were looking at even though she only went back to look once. I asked if we could maybe order them online and she just said "no, they can't be". We left and I decided to look on their website and sure enough, both shoes were available in his size. We went down to Dick's instead and not only had a good experience, we got what we needed. read more

Worst customer service ever. I bought some shoes for my nephew for Christmas. The shoes didn't fit him. I walked in to the store today to get them exchanged for a half size bigger. They couldn't do any thing with out the recipe. I showed them my credit card statement online and that's still not good enough. After talking to manager and him calling some one still nothing they can do with out it. Last time I will ever buy any thing from this place. If I could I would give them 0 stars. read more

Went in today to buy new shoes. Was so excited to see a Finish Line come in. Always had great experiences with knowledgeable help in other states. No one offered to help. Another lady was there too looking for shoes. Eventually there were three sales clerk there and they discussed hamburgers and how the toppings with each other. At one point they all went in the back and no one was in the store. During that time there were 4 customers. I was finally asked if I needed help when I was holding a shoe. Before I could answer they walked away and started chatting with each other again. I left and went to Dicks sporting goods. As soon as I walked into their shoe department they asked "can I help you?" Will never return to Finish Line in Mission Viejo. The one star is for the selection of shoes. read more

I come here all the time & everyone is always so friendly! But the last time I was in Kyle was absolutely amazing! So on it & so helpful! Brought out soo many shoes for my son & even helped me put them on him as well. GREAT CUSTOMER SERVICE, great attitude & all around great person. 100% satisfied with my visit. Kyle is you read this.. THANKKK YOUUU !!!! read more

WORST FINISH LINE IVE EVER BEEN TOO! On Sunday morning i was looking for shoes for my kids for halloween. When i walked in i was not greeted, the lady at the register was busy on her phone or something. she had an attitude the whole time and was very rude and disrespectful. She seemed very impatient with the costumers, whenever a costumer walked in she looked very annoyed. Thank goodness champs was downstairs and was able to help me out. read more

The best customer service! Josh leads his team by example and we love coming here. Thank you Josh and crew!!

Horrible customer service. They are not there to sell for sure. And rude people too. First they won't answer my questions and second they told me 3 yr old not to touch the shoes in a rude way. Come on dude he is just a kid. Will never go there again. read more

Huge thank you to Evan for being so kind and helping us pick the perfect pair of athletic shoes for my boyfriend's extremely wide feet. Evan needs a raise! read more

WARNING!!! I bought shoes here two months ago and then later I found out that they subscribed me to Sports Illustrated and Sports Illustrated for Kids! Really shady business practices here. I had to call Sports Illustrated and ask them how I got subscribed and they told me I got signed up at Finish Line. This is the only Finish Line I've shopped at in the past year so it had to be here. Take your business elsewhere and avoid this place at all costs! read more

I do like the selection but the customer service is not good. I have been to the store three times and not once someone bother to ask if they can help me with anything. I had to find someone to get the shoes for me and after he/she got the pair, they never bother to come back and check if I need another size. (they are busy helping other customers just chatting with each other). Very disappointed. I guess I will have to shop somewhere else. read more

Kyle is awesome! Great customer service had us in and out with new Air Force 1's! Kid deserves a promotion!

Kyle is such an amazing person. I went to three different stores that had horrible service, but when I came here Kyle came right up to me with a fantastic attitude. I would definitely recommend!! read more

Received terrible customer service here twice already. I was buying the Jordan 13 shoes and noticed that the shoe the employee had given me was defected. I asked the employee to please get me another pair and she looked at me with disgust. Customer service at the Spectrum is way better with friendlier employees. read more

I am really in different about this place. I like the shoe selection here and the prices are great. They constantly have deals on great items which is a huge bonus. The staff is friendly but it takes forever to get helped. Being second in line with two cashiers operating took me about 40 minutes. The staff is constantly going back and forth from the register to helping customers throughout the store, even in the middle of the transaction. I think it is because they are multi tasked trained and they don't mean it out of rudeness it is just inconvenient though especially if you are short on time. They run out of stock in store on s lot of items, so sometimes it's best to order online. However, in my last online order I received s box with only one shoe in it. The store was able to refund me with no issues but it was still an interesting thing to occur. The computers are down a lot it has happened to me twice where their computers were having issues. I think they are in need of an upgrade. Overall, it's not a bad place for shoe shopping, I have just also had several inconvenient experiences here as well. read more

We had the best experience at Finish Line we had three associates helping us - max went above and beyond to assist us. My son was getting his first pair of basketball shoes - it was an awesome experience- great teamwork!!! Thank you!! read more

My sister came in to buy shoes today and KYLE was extremely kind and helpful! She wouldn't have gotten these shoes without him. She went to 3 different stores and they were sold out and really rude about it too. 11/10 recommend coming to finish line in the mv mall and buying shoes from KYLE!! :) read more

Thank you to the kind, tall, white gentalmen w the nice blue eyes for the help! While the two other employees (black male & short Asian/Filipino girl) stood at the counter on their cell phones. Black male rang me up.... horrible horrible customer service.. how did these people get hired. read more

Please read the whole review. I wasted 20 minutes trying on a pair of shoes. I liked them so much I said wrap them up and we headed to the register. The price of the shoe that I wanted was $109.99. The problem was the shoes that the female employee brought out were not the shoes I was originally holding when I askednto try them on. The shoes had a twin. That twin happened to be $90.00 more. Well this was figured out at the register when I literally was about to swipe my card. I asked why these are ringing up $90.00 higher than the other? She went and checked and first said, it's marked wrong let me see if I can get the price adjusted. She came back and said, oh I brought you the wrong shoes, let me go get the other shoes for you. Problem? I liked and wanted the shoes I just tried on. She said there's nothing she can do so I walked out without purchasing anything. As I walked outside I thought, that's just not right and I'm going to tell the manager how I felt. I walked back in and approached 3 workers including the women in originally dealt with. I asked, which one of you is the manager? The same lady I've been dealing with says we all are. Lol really? Every employee in the store is a manager? So I spoke up to all of them in an attempt to let them what transpired was wrong and I was upset. As I spoke about my experience a women customer was standing close by and listened to what was said. She stated the same thing has happened to her in this store and it's wrong. So finally a young man allowed me to explain my experience. He told me the lady employee made a human mistake. I completely understand mistakes. The problem was not saying she made a mistake and trying to rectify the situation. He said, he was the store manager and she was unable to do anything like that. Well lets rewind to when I walked in the store and she stated they were all managers. If thats not the case which it obviously wasn't, don't say that. Needless to say the customer service needs improvement. The store manager that helped me made it right and I was able to purchase the shoes I wanted for the price of the lower priced twin. Thank you for helping it's appreciated and it's why I changed my review from a 1 star to a 4 star. read more

went in to buy 4 pairs of shoes for my two kids. No greeting, no hello, no ill be right with you. Looked at shoes for about 15 minutes while the employees were chatting amongst themselves. Waited one more minute and then just left. i would have rated 0 but could not read more

I came in looking for shoes for work. Kyle helped me out right away. He was patient and attentive to me while also helping out others in the store. I ended up finding a pair that I loved thanks to his help and advice. read more

i am leaving this review for the short asian girl... i believe her name is Stacey..... she is an excellent worker and gave me the best customer service possible. she is very friendly and sweet and gave me the best shoes!! thanks stacey!!!! or is is stephanie..... read more