I've used Rite Way several times now and every time it has been nothing less than stellar service…read morefrom the person who answers the phone to the person who installs the glass. Cannot recommend this place enough. Best in town and significantly cheaper than the big name guys. This time I brought in a rear windshield that was an after market piece, but it has a manual window on it which is why I wanted it. They installed it quickly and it was a flawless install. It's set perfect and there are no leaks after waiting 72 hours to dry then two trips to the carwash and a hose test, I water boarded the heck out of that window, no leaks anywhere and I tried to find even the littlest of one. Super happy I got the window and got the Rite people to install it. If you need auto glass work Rite Way will come to you or you can go to the shop, they will get you taken care of quicker than and considerably cheaper than the big national company even if they have to come to you. Just call Rite Way you won't regret it.

Excellent communication, service and made me feel heard. Lifetime warranty. Definitely 10/10.read more

Jill was fantastic to deal with. She patiently guided us through 5 test drives, and my wife and I…read moreeach picked a vehicle to buy. Very polite, patient, and the deals were more than fair.

It's hard to evaluate a car business based on a purchase or a walk away. In the end, you're…read moreevaluating the salesperson. But, the business employs the salesperson, so the responsibility does lie with the business. Let me start out by saying that I live in Lexington. It's easier for me to buy from a business in Lexington. It's easier for me to get my car serviced in Lexington. So, I always try to work with Lexington businesses first because that's in my best interest. Enter the salesperson John at Don Franklin Nissan. John rode along for the test drive. Guy seemed likeable enough. I decide I am interested in the vehicle, but I wanted to compare prices elsewhere. John at Don Franklin Nissan says he has to have MSRP for the vehicle, nothing less, nothing more. If that's what you gotta have, that's what you gotta have. I call John at Don Franklin Nissan a couple days later. I let him know that they have a vehicle with the same options at a competitor for thousands less, and I was wondering if he could match it. Again, it's easier for me to buy in Lexington. He goes on to tell me that the competitor is factoring in all kinds of rebates and such that I would not be eligible for. I'm thinking ok, maybe John at Don Franklin Nissan is right, but I might as well go and check. The competitor came in at a price between $3,000 and $4,000 less (between 10 and 15%) than what John at Don Franklin Nissan said he had to have. I'm ok with that, but clearly in my own financial interest I'm going to go with the competitor. I gave John at Don Franklin Nissan an opportunity to earn my business, he did not, and there you go. About a week after my purchase John at Don Franklin Nissan calls me and asks me to come in, bring the wife, and test drive the vehicle again. I start to explain that I had purchased a vehicle elsewhere and John at Don Franklin Nissan immediately hangs up the phone on me. I was not rude with him. I was not critical of his business. Heck, I didn't have time to be. As soon as I mentioned the competitor, he cuts me off by ending the call. That's not professional. That's not good business. Now, let's think about how John at Don Franklin Nissan could have handled this. How about: "Sorry I couldn't earn your business this time, but I hope you will consider us in the future." "I'm happy you got the car you wanted at the price you wanted, and if you give me a shot next time you're in the market for a vehicle, we will try harder to earn your business." "I wish we could have gotten you in this car, but if you know of anyone else who is in the market for a car, please consider sending them our way." Notice that none of these responses, which just came to me in the moment that I am writing this, involved hanging up on someone mid-sentence. It was insulting, unprofessional, and unnecessary. And it makes me not want to do business with any Don Franklin dealership. John at Don Franklin Nissan could, quite frankly, use some Chick-fil-A customer service training. I'm not even in the sales business, but I do understand that the business is all about relationships. John at Don Franklin Nissan severed mine.

Andy Workman, service manager went above and beyond to help my senior mother in law with her…read moreHyundai tuscon with needed repairs for a electrical draw. he was courteous and contacted Hyundai about her situation . her cost was minimal thanks to his efforts and hyundai excellent customer support! thank you again for helping a senior with very limited income. hope this finds it way to owner and you get proper recognition and raise.

I have bought two vehicles from the dealership and I got my daughter to buy her vehicle there as…read morewell. However, I will never get a vehicle here again because of the aftercare. I took my vehicle in the latter part of 2023 and the manager himself of the service department did Diagnostics on my car and found the issue and supposedly ordered the parts that were needed. However, never heard from them about the parts. So I called and talk to Alexa and she discovered they have no record of me coming in or any parts being ordered.so Im stuck with waiting for almost 2 months to have my car brought back to do another diagnostics on it. I'm not sure what happened to my visit and the parts order.

Here's a version that gives Monica well-earned recognition:…read more I had a fantastic experience at Quantrell Subaru, and Monica made the entire process easy and stress-free. She was knowledgeable, patient, and genuinely focused on helping me find the right vehicle without any pressure. Monica was transparent throughout the purchase, answered all of my questions, and kept me informed every step of the way. Her professionalism and friendly attitude made what can sometimes be a stressful experience feel smooth and enjoyable. If you're shopping for a Subaru, I highly recommend asking for Monica. She provided excellent customer service, and I'm extremely happy with my new vehicle. Thank you, Monica and the Quantrell Subaru team!

Bought a new outback from them last year and was told oh yes come by whenever you want and get your…read morecar washed even better salesman said come find me I'll take it to the car wash for you... well can you believe a car salesman? NO. Now we don't do that....sorry I can't stand to be lied to or bullshitted and that's what you get when you're buying a car usually just another example never believe a car salesman or the dealership they don't stand by their word. I wish people could or would do better

I bought my car from this dealership in November. I left a bad review previously that I removed…read morebecause I thought the issue was resolved. I was wrong! My down payment was to go through the bank, not the dealership due to it being put on a payment plan. Courtesy called the bank in front of me and were told, BY THE BANK, Courtesy does not collect my down payment. They refunded my money and everything was fine (hence why my original review was deleted). But now MONTHS LATER, I get a letter in the mail saying I owe Courtesy specifically $380. On a down payment they aren't even supposed to collect to begin with. They are the most disorganized, incompetent dealership that can't even keep track of who pays what and when. Avoid at all costs, it's not worth the headache.

Car salesman-one way or another you're a glutton for punishment dealing with them and you have no…read moreidea. They have these flashy promotions on tv with beautiful women, the old geezer that blows smoke up your butt like it's the 70's on the weekends, telling you that they guarantee they will get you approved or they will give you $1000. "We got you approved you will need 4500 down." This is why I have no credit, I was young got repossessed a couple times, got older and refused to borrow money for a decade, no credit cards, no note. Blew a head gasket knew my credit situation but the car sales man swore he could get us approved somewhere. Yea give me 4500..... Let's say they got me approved, I get some highly waxed loan that is probably more like a divorce you can't run away from, pay on it for a few years while it squeezes you like a lemon in repairs while you pay off the colonoscopy the car salesman sold you. Be wise kids, don't make the mistakes I have, shop around and don't let them force anything on you. If you have no credit save the migraine.

Garrett was very helpful and made buying my families 2 mopeds very easy. He answered all our…read morequestions and was very easy to talk to. I definitely recommend seeing him with all your moped needs. Thank you Garrett.

Kept my scooter for over a year without ever repairing it....Then stored the scooter in a building…read morewith his family junk....Returned the bike dirty & unrepaired with a broken mirrror and a broken front brake cable. The place is open irregular hours and actually charges you to use a credit card..Avoid at allcosts...If I could give this business zero stars I would

Stay far away from this dealership. They are a stereotypical quintessential used car lot and the…read moreemployees are completely incompetant. I purchased a vehicle from them which had to be immediately returned because all of the paperwork was incorrectly filed. I received no correspondence from the financing company because all the billing correspondence was being sent to the dealerships email address. They registered the vehicle to the wrong county, the list goes on. They did nothing to make it right, did not give me back the vehicle I traded in, or cover the registration on the car I had all of 90 days. I have never missed a car payment and took a bath on thousands of dollars dealing with them. Would give 0 stars if possible. STAY AWAY.

Very nice family owned business. We are very happy with our Toyota 4runner and the price we paid,…read morethey offered us fair market value on our trade in, and provided financing with a major bank at a rate lower than I was paying before. No ridiculous back and forth negotiations like a big car dealer. What else can I say, good people, good deals, and good cars. I would recommend anyone.