Super (overly) friendly and awesome sandwiches. Firehouse Hero has roast beef, ham and turkey. Little toasted and delicious. Perfect bread. Italian delicious as well. read more

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Delicious sandwiches and chili!! I am basically a regular here since I work next door, but I often get garlic bread and some chili with onions and cheese and it's always the best. Of course I love their subs mostly because the bread is super soft and warm. Another thing though, the staff is real kind, they are quick and efficient and are always on time with my online orders. Great place for lunch or dinner! read more

I stopped in here for lunch around 12:00 pm on a Monday. I was greeted warmly by Denna. I ordered the small veggie sub ( minus the mustard). It came with a pickle spear. Restroom clean, atmosphere nice, also clean... Sub delicious, price reasonable. Denna checked in on me to see how I liked my food. Before coming in I read a number of negative reviews. My experience was very positive. ( plus they donate a portion to local fire departments!) I will be back. read more

This is my first time having firehouse subs. I would recommend trying out their hot specialty subs. I went with the New York steamer and added extra deli mustard to my order. Diana, at the counter was the one that took my order. She is a very kind and sweet lady. Firehouse Subs, hire more people like her and please give her a raise for her hard work. The atmosphere is very cleanly. The location is very nice and scenic. The music ties well with the ambience and their menu does not disappoint one bit. I give this place a 10 out of 10 and definitely. I would choose this location over the other ones. read more

As someone who has worked in the food service industry before I understand pre closing, what I don't understand is being so unbelievably upset that someone comes in expecting to eat 20 minutes before you close. The man taking my order was so mad he couldn't even look me in the eyes and all he could do was mumble at me in an angry manner. The girl helping him make my sandwich told him to "don't get them, just say we're out of pickles" which is insane when that's what I'm paying for and I CAN HEAR YOU. Once I arrived home I was so excited to eat my sandwich except for the fact that they got it COMPLETELY WRONG! I have NEVER been so disappointed with firehouse in my life. The girl and man working tonight really need to do better but specifically the girl. You chose to be a service worker, don't get pissy when you're being asked to do the job you chose. read more

Had it yesterday, few hours later was throwing up and had stomach issues, believe I got food poisoning

My girl and I stopped by today. Great service! I can't remember the lady's name but she was awesome and helpful. The sandwiches were great, and everything hit the spot. The place was busy for lunch, but everything was clean and they were serving orders quickly. read more

Food was pretty good. unfortunately when i went in on monday evening to get a sub; there was a bigger girl behind the line where my food was being preppared holding a 2 year old toddler in her arms, directly above food. The kids hair could have fallen in the food. All while just talking. read more

So disappointed. I tried using the app and it failed. That should have been my first clue the sandwich gods were against me.!! I called in the order and all seemed okay. The call taker relayed the order back correctly. So I arrived 20 minutes later when he said my order would be complete. I was greeted by a woman that was nice enough. She checked our order which was not complete. I arrived home and the real disappointment began. One sandwich had the wrong bread, the second sandwich had burnt bread and no jalapeño , the third sandwich also had well done bread and banana peppers or jalapeños. They did get the soup correct. read more

Firehouse Subs - Supporting the 505 firefighters - Sandwiches Near Me - Albuquerque, New Mexico

In the last year i have eaten here [Firehouse Subs] about 3 or 4 times. This time the food was what I expected and I really enjoy their deli Mustard. The bacon didn't have as much flavor as say other restaurants. ..which is disappointing. I had the Club Sandwich. I love the ratio of meat to bread of FH over many other sub shops. But the store was not, nearly as clean as it used to be. Now it isn't totally run down by any means, just not as clean as I prefer at food places to be, where the guests sit & interact. Now, I understand customers are often making messes, and don't make it easy on employees. But when i speak about cleanliness, I am not speaking of day to day messes. [Although, there were some, they were being addressed. I am speaking about long term cleaning. The front area near the sodas was ok, but back in the corners not as much...now it doesn't look Awful gross..but looking run down a bit... Napkin dispensers with multiple rubber feet marks from having another one sitting on out. ..and not been scrubbed clean etc. I admit it has been a few years since I managed a food joint, but I honestly hope a staff member reads this and makes some changes, cuz i honestly like their food. read more

Firehouse Subs - My sandwich to go. .. the club - Sandwiches Near Me - Albuquerque, New Mexico

We did not have a good experience today. Prices have gone up and quality and quantity have gone done. We got medium subs, barely any meat or veggies and soggy bread. Sadly we will be going elsewhere for sandwiches until we hear things have improved! read more

It's not just subs they're serving, they are serving quality! The service and quick actions in preparation to serve food is something that rivals a four alarm fire response! (Yeah, it's going to be one of those reviews) I like my sandwiches hot and they didn't let me down! With a sweat on my brow, it was hard to put the fire out! I'm sure if there were any issues, there would've been a quick response! (Ok, I'm done now) This place is legit and at a great price! Quick, affordable and good. What more can you ask for? read more

Andrew gave us a very warm welcome and let us know about everything on the menu. Provided us awesome costumer service, will definitely come back! read more

Saw an advertisement for a pizza meatball sub. Looked delish. Unfortunately, this particular location refused to honor the price on the website. I asked why. I was told they didn't have to. Seems very shady to me. To make a long story short, they have lost a customer FOREVER! read more

First time here. I had been wanting to try.... I did an online order for a small turkey sub, no tomato, add banana peppers and this is what it looked like.... no banana peppers .... and found hair in it....... the guys just seemed to be rushing and not caring. It was my first time trying & was disappointed =( Sadly but Subway & Blimpie tasted better! read more

Firehouse Subs - a chicken sandwich and a side of coleslaw - Sandwiches Near Me - Albuquerque, New Mexico

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Good experiences for many years up until today. I picked up my online order and they now started putting sandwiches in a plastic bag. The bag was smeared with mayonnaise and smelled awful in my car. When I opened the box the sandwich was very sloppily put together and the bread was soaked through. I did not trust it, and did not eat it. I called for a refund, but the "manager" said I needed to go in and take my receipt. I told him the receipt was unreadable because it had also been smeared with mayonnaise. Plus, I have a disability and can't go in right away. He said "I'm sorry, but you'll have to come in today." It's a wash at this point and $15 down the drain, but I don't think I'm ever going to order from Firehouse again. It really was disgusting and a disappointing experience. $15 is a lot a money they made me waste. read more

Horrible customer service! We ordered online and picked up our sandwiches. We realized when we got home to eat that both sandwiches were all wrong! Not just a little but wrong bread, meat, and toppings. So disappointing. I spoke to the manager over the phone and he was apologetic. He said a credit would be in their books for us since we could not go back that night. 4 days later we went into the store to use our credit since ordering online was terrible. We were ignored for 13 minutes. No acknowledgement, nothing. When we finally were helped the manager said she couldn't do anything to help us. WHAT?!?! After we pressed the issue she said she's have to call her manager. What a joke. After lots of waiting she finally said she would make them. We waited over 30 minutes just to get 2 sandwiches!! Next time we'll stick with Subway or Jimmy John's. read more

The food is good, I know food and this food is good. But the pride of the employees is not so good. The drink station was a mess. The unsweetened tea was missing it's lid allowing anything to drop inside, there was spilled soda all over the counter (by the cup lids) and there was no sweet tea. 3/5 stars for not keeping the venue clean. read more

I really like this place but I have a couple of suggestions for them. First of all, if the cashier would please ask the customer if what comes on each sandwich is to their liking. I don't always remember to not have Mayo on my husbands order-he can't eat that. By the time I remember, it's too late to say anything. Asking when we order really helps. Also, don't over fill the drinks-that just gets all over my car's console. Super messy. Please answer the phone, too. Not every one wants to wait inside forever. That happened a few weeks before, and when we got there, no one was inside. What's up with that? Otherwise, the food is mostly good and service is good. read more

The subs are generally good, can't go wrong with the standard turkey and cheese fare there. They hit the veggie out of the park and it's arguably the best veggie sub in the industry. It's a legit sub on its own, unlike many others where they simply throw in the toppings they have and call it a sub. The reason I docked two stars, however, is this location in particular seems to hire people who simply don't want to be there. It's not all of them, but there's a consistent level of, I don't know, young adult entitlement that comes across from them. My wife once walked in and she caught them in the act of making fun of her name. No, really, that happened. That's how silly and immature they can be. Most of the time they just look miserable, though. Oh, and I can't tell you how many times I've ordered the veggie sub WITHOUT MUSHROOMS and they still put mushrooms in it for me. If you know what that veggie sub looks like, you'll know just how annoying it is picking out the mushrooms. Good times. Relax, kids, your jobs are pretty nice in comparison to the vast majority of people. Be more courteous, it'll make it easier, trust me. read more

This is the best experience yet art this establishment. Everyone was friendly and happy. They nailed my weird order and it tasted awesome. Very happy! Thanks read more

We come to this Firehouse about once a month. Always delicious. Glad they are offering small subs now. Also the current weekend staff is very quick and friendly. After giving this place a great review in the past had horrible experience today. Food was still good but staff was awful. We had to ask for tables to be wiped. No paper towels in the bathroom. Two of our subs were missing some of the veggies we ordered and staff member Lena was exceptionally rude when we politely asked for them. The manager was outside with a friend or family member chatting the whole time so we couldn't complain. Not in a hurry to return. read more

Went in for a takeout sub. Ordered. One other customer on the place. Staff joking and eating behind counter while I waited. After 15 minutes of waiting I walked up the counter and asked how my sub was coming along. Guy who was joking behind counter gave me a dripping-with-attitude "it'll be ready in a few minutes" response. Not a pleasant experience. Won't be back. read more

Love the food, you get it quickly, and the employees are nice. Love their selection of hot sauces too. Wish they would rotate them more often read more

Hint: if you want to provoke all-encompassing American empathy, use "Firehouse" or "Fireman" or anything that has any connection to the amazing work our public fire saviors provide to the nation at large in your business motto. And then sell something. People will buy it. I recently met a fireman. He gave me the lowdown on his terribly sub-standard wage. Dude was getting shantytown pay by U.S. standards, and he'd been doing it for years. Go ahead and rant about the benefits and retirement package, you won't find me on your soapbox. These people literally risk their lives for the good of the whole, yet they recoup a pittance for their sacrifice. This adds some ironic flair to my experience at this joint. I asked the guy at the register to recommend the best sub and he pointed me to the Italian option. It was fine. Super thin slices of deli meats alongside my requested veggie options, toasted on a really boring bun. And that was about it, save a bar of hot sauces that I chose from liberally. They provided a hint of flavor that was otherwise nonexistent on the sammich. Firehouse Subs: sub-interest, sub-character, sub-ingenuity, hard to justify as better than Subway. Totally not representative of the over-the-top service of our Fire Brethren. But three star. read more

I was weary of a sandwich shop in a strip mall when my boyfriend said I absolutely had to try it... but I was very impressed. I had the brisket and cheddar sub. The girl who took my order was really helpful and thorough. The place was clean, bright and cheerful. The food was great! Better than any other sandwich place's brisket hands down. I was kinda sad when I was full because I wanted to eat more. Definitely a place we will be returning to! This chain is more than welcome in ABQ and should open up more. The sooner the better! Happy eating! read more

I must be on a sandwich kick, I have visited Subway, Jimmy John's and Firehouse Subs in the last week. So here I am, humming down Wyoming when I see this guy twirling a Firehouse Subs sign in his hands, dancing, and jumping up and down. I am slightly amused and have flashbacks of there radio commercials. I had to check them out. I have to admit, I was in a bit of a rush so I did not take in the full Firehouse experience. The customer service was excellent, they took my order with a smile on their face and I did not have to wait long to get my lunch. I ordered a large Italian Sub (same thing I ordered yesterday at Jimmy John's) and that's it. The large sandwich was huge, I'll order a small next time. They do not gip the customers on the meat and everything tastes fresh. I noticed Firehouse Subs has a large selection of sauces, I'll have to update the review when I have a chance to give them a try. I would definitely recommend their subs over any of the chains in town. read more

Good food. I've been here about 5 times and every single time, they get my order wrong. Every single time. I can't give them anymore chances. However their old sign twirler guy was fantastic. He was the hardest worker I've ever seen. He was out there rain, shine, cold, hot. And was always twirling. Never just standing around or getting a drink, or hiding behind his sign. He was a major assest to the company. The company should have given him free shirts to replace his faded one. I haven't seen him in a while so I don't know what happen to him, I also haven't considered eating there in a while either read more

We love the hook and ladder sub, by far our favorite sub place! The kids love the Coca-Cola machine with all the different options of flavors! The staff is always friendly and they make the sandwiches really fast, which was good today because we just finished hiking! read more

True to my predictions the service has improved significantly. The ownership has moved tables away from the ordering line, and the store overall has improved as it matured. Ordering time has been decreased substantially and customers now receive far less heckling upon entry. read more

I am so happy they came to ABQ. Always went to the one's in San Antonio. WIsh we could get on ein Rio Rancho. Warm subs, tons of sauces and just thicker and better tasting. read more

Tried Firehouse today for the first time and was disappointed. When I got to the second part of the sandwich the meat was tasting spoiled. My stomach was turning for a few hours after I ate but luckily didn't get sick. Won't go back to this location. read more

Sandwiches always great but beware they forgot to put the pickle in with your order. Happened again today. Get home open your sub and get so sad without the pickle. read more

This is a great place for lunch. Their sandwiches are reasonably priced and taste about 100x better than subway. It took about 5 min to get my sandwich, but it was well worth it. I had the #4 Italian and it was quite delicious. I give it 8/10. Staff is friendly and the ambiance is very enjoyable. Fire equipment everywhere and you can even donate to help out your local firefighters! read more

NOMS! Quick eats, good service, and a responsible menu!! A total win all around! Hit this place since it was close by and glad we did. Love that the calorie count is on the menu so it's easier to make a responsible choice. Subs are delish and made fresh to order. When we were given an incorrect order (mayo was on it) the staff remade our order and even gave us a voucher for a free sub next time. Cute kitch on the walls and decorations, clean facilities, and easy location to get in and out of. Parking was a little tight but we don't mind a little walk to work off our subs :). We'll be back! read more

My first time at Firehouse subs. - Friendly service - Good hearty food, respectable portion - Try the pastrami, delicious read more

I had the New York Steamer which is corned beef, pastrami and provolone. It was very tasty and I will be back to try the meatball soon.

Have previously had very good experiences at Firehouse Subs. Walked into this location on a Tuesday evening, one customer ahead of me, restaurant was otherwise empty. I was greeted with the traditional "welcome ". Placed a very simple order and expected no issues since the restaurant was empty therefore little chance for a SCREW UP. Stupid me. Received my bag with what I assumed was my complete order and I headed home. Upon opening the bag I discovered the order was incomplete. Granted I should probably have unloaded the whole thing and checked it out before leaving the restaurant, however as mentioned above why would I expect a Screw UP when there was one other customer and myself in the restaurant. Called the restaurant spoke to the "manager " who advised me they hadn't left anything out but would take care of it if I came back. This location is a 20 minute drive from me. I have now spent a round trip drive of forty minutes plus the 15/20 minute wait for the food and now I'm asked to make another 40 minute round trip to capture what was left out of my order. Upon entering and identifying myself and the issue the staff behind the counter appeared to be annoyed with me for simply asking that I get what I paid for. The "manager" (not the person I spoke to on the phone) offered me "A BAG OF CHIPS" for the inconvenience. At this point I have an investment of the cost of the food and nearly an hour and a half of my time for a couple of sandwiches and an incomplete order. The two stars are primarily for the food quality not the service. Perhaps management should take a hard look at quality control and customer service. The food is great but if you can't eat it while it's warm because your driving back to the restaurant it looses its appeal and quality. read more

Hit or miss if they get your order correct or not. The staff is always friendly and service is quick when it comes to the wait time. I like that they donate to local law enforcement and fire. It's nice to know where a portion of my money goes. I always love all the different hot sauces to pick from. I try a new one each time. I prefer the Italian sub sandwich, it's my favorite but their classic hook and ladder is good too. read more

Been anxious to try the place for a while. Not bad, just "Meh". Ingredients were fresh, and there was a decent amount of meat on the sandwich. The mayo had a very "Miracle Whip-y" flavor to it, which was a big turn-off for me. The meat was bland, about as flavorful as Subway. The hoagie roll was also flavorless and devoid of texture. The sub was toasted with the veggies on it, creating a soggy mush that the spongy roll absorbed, creating an overall not entirely pleasant texture to the whole thing. A better way would be to garnish the sandwich after the toasting, a la Blimpie, but I digress. Overall, I'd say "un-inspired" puts it best. Combo comes with one of those miniscule bags of chips they have at subway. Store was very clean; the staff, semi-friendly. I feel full, but not very satisfied. Sorry, but I'm afraid I have to give Firehouse Subs a thumbs down. read more