Waited an hour for my food, watched like 10 people yell over the counter to the two employees working all the orders, and after everyone left, they still managed to mess up my order. So why 4 stars? Cause those kids thugged it out. They took the banter of grown people yelling at them over nothing they can control. All their staff quit and they remained. So what I hope is that Firehouse Sub compensate these kids. Out of them two none were managers either. For the love of god do something for your employees, find some actual leadership. Tempted to reach the press over this cause it's clear this franchise does not care of who's running their stores. read more

I really hate to leave 1 Stars, but the service I received was beyond unacceptable. I placed my order at 7:18 PM for a small sub, fries, and a drink. There was already a line ahead of me, while a flow of traffic continued to come in. When I placed my order, only two people were working -- a young lady taking the orders and a young man making the food. The young lady seemed annoyed that they were short-staffed (as she should be), and she continued to refer to someone else being in the restroom. She eventually reached her breaking point and went to the restroom, knocking on the door before telling the third employee he needed to come out and help. 10 minutes have passed, and I am still waiting for my food, and the third employee has not come out of the restroom yet. 5 more minutes go by, and he finally comes out. He goes to the sink to wash his hands for at most 10 seconds, and then hops immediately onto the food. If I hadn't been waiting so long and already paid, I would have left immediately. 10 MORE minutes passed, and I am still waiting for my food. At 7:52 PM, my name was finally called to get my food. When I got to my destination, I realized my food was not prepared well, and I could not even stomach it. The sandwich was soggy and cold, the fries were hard, and after watching what I saw as my food was prepared, I just no longer had the appetite. And to make everything worse, the restaurant was filthy. There was trash all over the floor and tables, the soda machine looked like it had not been cleaned in weeks, there was salt spilled all over the drink tops, there were dirty rags under the sink in the food area, AND the machine where they cooked the fries looked like it had not been cleaned in a while. I normally do not leave reviews after a bad service...but was unacceptable. I couldn't even get pictures because I was so disturbed by what I was seeing. Even more, I waited almost an hour for a SMALL sandwich and fries...all to not even be able to eat it. read more

They are the slowest Firehouse subs I have ever been in. They need new management badly because the food is good.

This place is a joke! I walked in at 9 pm and they don't close until 10 pm. When I get to the counter, I'm told it would be a 30 minute wait until they TOOK my order. One guy, emerges from the back and doesn't wash his hands and begins to make sandwiches. I walked out with another customer. I will never step foot in that place again!!! Horrible customer service! read more

Food is always deliciously prepared and the staff is super helpful and friendly. Great atmosphere and clean setting!! read more

See all

Terrible service, took almost 30 minutes to make 2 sandwiches I was late going back to work. Literally 6 people were able to walk out before me and I ORDERED AHEAD through the app. Employees seemed to be having fun though... I guess that's nice. read more

Placed an online order for pickup at 4:15, wasn't ready until 5. Theyre SANDWICHES -- how long could they take ? Not to mention that the dining area was filthy (flies everywhere) and hot. Terrible experience will definitely not be returning. read more

Is Subway still in business if so they need to be put on alert about this place fresh sandwiches friendly staff and no breaking the bank for a extra piece of triangle cheese. The pickle on the side nice added touch. They even got a fire hats and 5 gallon buckets for the kids. read more

Firehouse Subs - One turkey sub on wheat and a meatball with the whole garden on it..... - Sandwiches Near Me - Cedar Hill, Texas

would not recommend. They made a mistake on my sandwich, which is completely fine. I went in politely and told them they gave me a small instead of a medium and he went on to say that that is a medium and I told him no this is the size of my phone. It's not 8 inches. Then he tried telling me something else, but I was like OK but this is a small this isn't what I paid for. Still politely because mistakes happened and it's no big deal. it took them about 20 minutes for the manager to finally speak to me. Or I should say yelled at me across the store. He asked me what happened and I explained again and then he told me how it was a medium. I told him it's literally the size of my phone and it's not a medium. He then grabbed the bag of bread aggressively, and started having such an attitude for no reason. And then he was saying well we don't have any more white so I can make it on wheat and I said OK that's fine and he made it. Even then, the way he was making it was also aggressive because he was just throwing around the ingredients. I don't know what his issue was because I wasn't being rude with him, so I don't know why he would have an attitude with me. He's a little bitch for talking to a woman like that and being so disrespectful. Looking from all these reviews, this place sucks or needs better management. He never came up to me or even apologized or explained anything to me really. Such a disgusting behavior if he really hates his job that much then he should probably get fired and find a new one. The manager( I'm assuming ) is the man in the gold durag. he was the main one being rude and having an attitude. The one in the middle is not seen, but he was nice and talked to me like an actual decent person unlike his manager. read more

Firehouse Subs - rude worker or manager, whatever he is. - Sandwiches Near Me - Cedar Hill, Texas

See all

Tried to use my free birthday sub, but was told it expired. My problem with that is my birthday happened to fall during a snow and ice storm, and was unable to leave my home. Then, I received an email on 2/5 stating I had seven days to use my birthday sub. However, the employees wouldn't honor it due the manager would fire them. You don't foster good will by not honoring commitments and threatening employees. I'm just sayin'. read more

This location needs to be shut down. The employees lack the most basic intelligence and severely unprofessional. This location is a stain the Firehouse name and if they knew the sorts of things that went on here the location would either be closed immediately or completely overhauled. DO NOT COME HERE. Take the time to drive to a further location or just choose ChicFilA where the employees have sense and courtesy. read more

Customer service sucks and it was a man scratching his head over my food then handing it out like WTH??

Food was very mid .. My fiancee and I tried this place for the first time yesterday and let's just say our experience wasn't the best. Granted this was our first time so we needed to look at the menu for a bit .. that's cool. But two other people were in line waiting for who knows how long because they were already there when we walked in. We looked at the menu 10 -15 mins .. in the 10- 15 mins we took to look at the menu none of the employees even said "hey we're sorry we're working on something and we'll be with you ---" so the people in front of us walked out. After they walked out , what looked to be the person who's worked there the longest just looks up shrugs his shoulders and continues making sandwiches for another 10 mins not acknowledging my fiancee or myself. We really had patience yesterday because we were excited to try it but after waiting nearly 25mins to get our order taken & then another 10-15 to make our "4 bite sandwiches" (that's how he referred to the size we got ) we will NOT be visiting this location again. Maybe not any firehouse subs again. Terrible experience. And also , maybe not have your employees laughing at customers and singing obnoxiously loud. read more

Our experience was not it. First, while we were waiting in line (15min) two people that were in front of us walked out (it took WAY too long). This was our first time at Firehouse and honestly I can't say we'll ever go back. We ordered a, "Thanksgiving Sub" and a "Turkey Bacon Ranch". When our order was ready for us to grabbed the employees failed to give the gravy we ordered. Once we received the gravy it was cold ? If you're going to have 4 people on the line make sure that you guys are engaging with the customers in line and not just the online orders who have yet to arrive. 0/10 would recommend this location. read more

The was my first time here and the food was pretty good. The service was slow even though it wasn't busy. I'd definitely go back. read more

Firehouse Subs - Turkey Bacon Ranch with chips - Sandwiches Near Me - Cedar Hill, Texas

For now the NAME will keep this store open ONLY ! Customer Service is horrible, 15/20 minute wait consistently, SHORT , IN EXPERIENCED staffed and the toaster is ALWAYS down ! I love the product , I am to a retired first responder and retired military , I will continue support, but all around performance is pretty bad at this store @ read more

Cool place, food is okay, the people that work there need some training but okay overall.

Man really love their subs but this location just doesn't cut it. Staff is rude like they don't want to be there/ don't want to work just want a free check. Food is poorly prepared and they don't follow instructions especially on mobile orders, what is the point of allowing the customer to choose how they want their sub and not be prepared right. Hopefully things change soon if not I'll have to try Jersey mikes or mcAlisters read more

This place is HORRID! If there were more area options they would be closed. The dingy, disheveled, and rude employees are worthless. The food is mediocre from this location and they have made no improvements since my last time here. The vibe in the restaurant is unwelcome to the point as a paying customer you feel like an inconvenience just by coming in. I'm going to escalate this simply because I'm a leader in the industry too and would want to know.. even though i can't imagine they don't. SAD read more

Horrible sloppy presentation; no tomatoes, no bellpepper, no cucumber... lettuce was old which we only got a half a bowl of lettuce normally it's filled to the top... we love firehouse but this was a disaster, not only that, sandwich we asked for garlic no garlic on the bread, staff was rude... try to call them and talk?! Well we tried but they don't answer the phones... only giving it one star today read more

See all

I have been a long time fan of Firehouse. Usually you are greeted and this did not happen. The inside of the restaurant was disgusting. The area near the soft drink had boxes stacked up and was not clean. The floors were dirty and the tables were in cleaned. Very disappointed. read more

Firehouse Subs - the inside of a firehouse - Sandwiches Near Me - Cedar Hill, Texas

This location is TERRIBLE. Especially if you order through DoorDash - they don't read the order bc it's never what you ask for. They didn't even cut my WRONG sandwich all the way through. I have never experienced such laziness, it's ridiculous. How are you not good at making a sandwich??? lol just wow. read more

I love these high quality sandwiches. But since using Uber eats, I've been having problems like getting the completely wrong order and most recently I found a long plastic string halfway through the sandwich. Just thinking about this makes my stomach turn. I probably won't be eating here for a long time. read more

Firehouse Subs - Long plastic string - Sandwiches Near Me - Cedar Hill, Texas

This establishment is absolutely incredible with the superb customer service and the great family atmosphere I wouldn't have it any other way I wish I was able to work at this fine establishment read more

The employees do not listen, nor or they competent enough to fix what you asked for. Every time we order a sandwich without bacon, we get a sandwich with bacon. Unfortunately the young people in this location are running this establishment into the ground. It's never clean, and the employees are not the least bit concerned about the quality of their work or our food. read more

The staff is friendly & professional. I appreciate that they all wear mask. Hands down the best freshly made sub sandwich's!!! The brownie is my favorite desert and the cherry lime aid drink is delicious! My family eats here at least once a week. read more

Food was BUSSIN. Staff was friendly and the atmosphere was cool. I'm a Firehouse fan now

Ive been sitting here for 35 mins waiting for this one sandwich while there is 5 people working and nothing is coming out they are laughing and joking askin were is the plug is he gonna deliver the bud or not update my food was all cold including the soup great job cant even heat up some soup read more

they have great forks and friendly service! Nunez and Kennan landies were very sweet!

I hope the owner is reading this. I used to go to this place a couple times per week. Stopped going about a year ago because the food and particularly the service had gotten so bad. If you want me to come back, you will have to do a better job of hiring people that care. For now, Jersey Mike's is getting my money. read more

food was disgusting! I got sick as quick as I ate it. When I called the manager to inform him, he tried to rebuttal the fact that all food here is pre cooked. Horrible experience! read more

I've been to Subway, Jersey Mike's, Wich Which, Quiznos and a couple local sub places. This was my favorite sub ever. I got the Club on a Sub, which is a club sandwich. It was a good size and was pretty cheap. It was so flavorful, I also tried the mac and cheese and thought it was great. I already want to go back. read more

They have great specials. Higher quality than Subway but I wish they had soup, they only offer chili. You can also sign up for free rewards. read more

Firehouse Subs - Meatball sub - Sandwiches Near Me - Cedar Hill, Texas

Turkey Bacon Ranch was delicious. The peppercorn ranch made the difference. Very kind, greeted me when I walked in. Prices slightly higher than Subway, I'd say about $1-$2 more. Idk if it's a local business or not. Or if a portion of their sales go to firemen? read more

Firehouse Subs - Sandwiches Near Me - Cedar Hill, Texas

I ordered three Hook and Ladder salads with some add ons. I was told that they were out of bell peppers only. I received three bowls of lettuce with meat, olives, banana peppers, and cheese. I was in a hurry, but I noticed that I ordered jalapeños, but I didn't see any on my order. The young Hispanic guy got an attitude with me because I asked about it. He proceeded to take a large bowl and fill it with a large amount of jalapeños. He looks at me, then says, "You asked for jalapeños". I left the store because I had to pick up my son, but I returned about 20 minutes later so they could fix the mess they gave me. The same Hispanic guy that waited on me was standing at the register once I returned. As I walked to the counter, he says, " I guess something else is wrong." I said, "Yes, I am missing tomatoes and cucumbers. " He says, "we don't have any, and whoever took your order should have told you that." Once I told him that the person that took my order already told me that they had everything except bell peppers; he then says, "we have them but they are not cut so I didn't put them on your salad". Mind you, I sat there for 15 minutes waiting for him to fix my three salads, and he never said anything to me. My husband then asked to speak to an adult and a manager because they were clearly kids and didn't understand. The young Hispanic guy became very irrate and tried to "buck up" to my 6'1, 235lb, Retired Veteran husband, saying he is not a child, why does he need to speak to an adult, and he is seventeen. We told him that he was not an adult or a manager, so he needed to be quiet. The other young guys behind the counter had to push him to the back of the store because he wanted to fight my husband. Once the manager came to the front and everything was explained; he had one of the other guys put some tomatoes in a bowl for us. We didn't get the cucumbers because the guy was still acting out trying to fight with my husband, even after the manager told him to calm down. We eventually just left the store, but I will never return. I have never been so disrespected by a child, and I am a mother of a teen, and I teach school. There are too many children in that store and no real adult supervision. I will say that some of the other young guys were very respectful to us and were trying to apologize. But I will never return! I will save those reward points for another location. I will not spend my money and be disrespected in any establishment. read more

Firehouse Subs - three plates of food on a table - Sandwiches Near Me - Cedar Hill, Texas

See all

Christian and Jonathan provided amazing service. I purchase the Cajun chicken at least once a week and they are fast and consisten. this is my Favorite location. read more

It was my first time here and unfortunately the last one!!!! Me and my girlfriend stop by today to get dinner, when we get inside the guy at the register was using his phone and he rolled his eyes at soon as we got in front of him, I assume it was because he was on the phone texting and he didn't get good news; but he was really rude afterwards. My girlfriend asked for small size sandwich and he asked her: what size?? Really amazed by the answer, and she respond again, small. his next comment was; is really small you know? My girlfriend answered: yes, that's ok thank you. And he replied: but is really small, is 4 inches only by now he was even more irritated and his response was: ok. When he asked me what did I want, I was well I want a small size one too. And he looked at me like: really? And I answered: yes, thank you. We are a big girls, my girlfriend just recently had a weight loss procedure so she can't have more than a few bites. He didn't know this but I don't think he was right and polite, if he is not happy at work, I am really sorry for you Kedrik! I don't know if this is even his name, but is what it shows on the receipt. The rest of the crew was really nice and welcoming, food was delicious , I think some of the other guys should be in the register and "kedrick" should go home. read more

Firehouse Subs - "SMALL" MB on wheat bread. - Sandwiches Near Me - Cedar Hill, Texas

I love their subs. But if you are using a food delivery service like Door Dash or Uber Eats, DON'T order a dessert. They ALWAYS forget to put it in the sack. Then you have to go through the process of getting a refund through the delivery service. read more

Came to this location at 8:35 and was told I could not order any more because they stop taking orders at 8:30 when their store hours say they are open until 9pm. Make it make sense. read more

Walked in to the store and got greeted, welcomed kindly by the employees. Absolutely great service. Gave me a free cookie and drink. Very kind of these employees. I recommend going here with loved ones. Absolute great service. Thank you to the employees who were much kind to me. God bless. read more