Always enjoyed Firehouse. Grandson wanted Chic-fila but talked him into FH. Went to Ashley River rd in Charleston. Order taker seemed out of it. I had to explain Medium, White bread, Turkey, Cheese and lettuce only. Thats it. Little mayo. Started typing Onions Tomatos.... No I said, this is for a Child White bread with light mayo and only 3 things Turkey Cheese lettuce. The Sandwich maker came over and I repeated it to him. 31 bucks for 2 meals and we sit down and wait. We wait for 30 minutes. Samdwiches are brought and as I look at my Italian, which is a glob mess, my Grandson says Papa, look at this. His sandwich is loaded with onion tomatoes and 1000 Island dressing billowing out the sides. I bring it up and say, look guys, this is for a child. Its basically a plain Turkey and cheese on white with lettuce. So the guy asked me what do you want!!!! Something happened at this firehouse. IDK what but it does NOT offer the same service or quality it has in the past. My Grandson didnt like it once we got it so I wrapprd the other half and brought home. THERE IS NO CHEESE ON IT AND ALOT OF REDDISH MAYO SAUCE. They must have all been on drugs or ignorant. No other way could an entire crew mess everything up after repeating the order 5 times. So bad I cant go back to that one. read more

Firehouse Subs - Suppose to be turkey, cheese, lettuce. Light mayo. * This was 2nd sandwich made. - Fast Food Near Me - Charleston, South Carolina

See all

You have got to try their new Thanksgiving Sub. It was turkey, stuffing, cranberry sauce, and mayonnaise. I tried it with and without the mayonnaise, and personally, I like it better without the mayonnaise. The workers there are really friendly, and the service they provide is excellent! As far as the atmosphere, it's light and pleasant, kept very clean by their awesome workers! I have had other subs there, and I have never been disappointed read more

This is the most disorganized location I have ever been to- or maybe it's just the two older women working tonight. My online order was supposed to be ready at 8:05, which was 15 minutes after it was placed. It just became ready at 8:25. I ordered it for pick up while I was inside the store and waited because the people in front of me were taking a while to decide what they wanted... I didn't think that the four other people inside the store that had already ordered had also waited 30 minutes for their sandwiches but they did. read more

it's clear nobody is properly trained. also you should probably hire a shift leader. took 20 minutes longer than the pickup time to get 2 sandwiches!!! read more

The subs are good, was ready when stop to pick them up, this time was missing the pickles and had no napkins.

I love firehouse subs, I always get the club on a Sub and it's always came out right! I always get a nice greeting from the staff!

I order here pretty often. They usually forget the Captain Sorensen sauce. It makes the sandwich. It's why I go. The sandwich does not exist without the captain sauce. They forgot it again. I got home and it wasn't there. It wasn't busy. It's just annoying. The subs are so good though. If there's plenty of mayo and mustard it doesn't really matter. read more

Firehouse Subs - Order receipt - Fast Food Near Me - Charleston, South Carolina

I've working in the same complex for 5 years and recently there was a manager turnover and the service and cleanliness and staff have improved dramatically. The manager has done a great job turning that store into a gem and I'm proud to eat there more!! read more

Employees had no interest in saying hi or engaging in customer service. Then we find out their app is down while trying to redeem a free birthday sub and the lady throws attitude, doesn't apologize and looks at me like I'm a jerk because I said I'd have to come back to redeem later. Probably never going back! Ambiance seemed dirty too read more

Went in 5 minutes after online pick up order was supposed to be ready and the employees were just standing around talking, hadn't started my order yet. Forgot to put bacon on my Club on a Sub, which is the best part of the sub. I love Jersey Mike's and always have no trouble with them, I felt adventurous today and went to Firehouse Subs in West Ashley instead, and regretted it. read more

These people are A Holes to the Max. Don't call or you'll be put in hold just to be hung up on and waste your time. From the previous reviews I should have expected less from the people who work at this location. There are three others around here that don't have such crappy people working, try those read more

Placed an online order last evening and when we arrived to pick it up the lights were own but the door was locked. Waited 15 minutes and no one returned. Have tried calling repeatedly last night and today and can not get an answer, machone says voicemail is full. I did not get my food but they got my money. read more

What a shit show..20 minutes for a sub..the manager girl needs to share her cocaine the way her jaw was going back and forth..never been a fan and now I'm not for life read more

It's Firehouse, so... pretty much the same food and decor as all the other Firehouse subs restaurants. This one wasn't super special or anything, but still tasty- I guess what you come to expect from Firehouse. If you've never been to one, the subs are hot, lots of meat, cheese, and veggies, and they're a little bigger than some subs. They also have one of those super-cool drink machines- the Coke Freestyle, and chips and cookies/brownies. Not a whole lot of side options and not a whole lot of veggie options- but it's a chain and it's like that at all Firehouse subs. The veggie sub is really good, and my husband prefers the Hook and Ladder. He says the subs are meatier than other chains. Another tip... free sub on your birthday :). If you sign up for their email list, they send you a reminder, but you just show your driver's license and they make it for you. Best birthday freebie around! read more

This Firehouse Subs location on Montague Avenue in North Charleston is a great place to go for a well made sandwich. I like all of the ingredients that they have here and the sandwiches always seem fresh and well prepared. The cookies here are really good too as I usually get more than one. This is a good lunch stop when you want a quality meal and do not want to wait a long time. read more

Firehouse Subs - Firehouse Subs - Fast Food Near Me - Charleston, South Carolina

Zero stars if I could. Went in and ordered two sandwiches. Arrived home and each sandwich was missing something from the order. Ordered a veggie sub and received a sub with three vegetables. Ordered with mustard and oil and received only mayo on sub. Frustrating getting home to eat an order and it's completely incorrect. read more

No lettuce, then no meatballs, manager blamed delivery. Ok but, filthy men's room, filthy drinks area, over half of drinks not available. Run, don't walk, to another place to eat. read more

Do not go to this location! The manager charged me twice on a gift card and would not give me my money back. She said she could take my number and have the owner call me. I was never called and money not refunded. Horrible customer service. read more

I'm a loyal Jersey Mike's supporter but something about the Jamaican Jerk Turkey sub has been calling my name since I first heard about it. MY GOODNESS I'll continue to cheat on Jersey Mike's! This sub is soooooooooooooooo good. The jerk seasoning has a nice sweet and spicy kick to it. read more

Firehouse Subs - Jamaican Jerk Turkey sub! - Fast Food Near Me - Charleston, South Carolina

Went on a Sunday afternoon, for a meatball sandwich. 2 other people sitting at a table. I ordered the sandwich. 25 minutes later, I left with my sandwich and went home. After eating it and 40 minutes later, I had the worst case of Diarrhea ever. I know what you're thinking, how can I be sure? Believe me, if you ever experienced this, you know what caused it, right away. I don't know what part of the sandwich caused it, but I will never take that chance again. Frank G read more

I love a good pickle - hence why Firehouse pops up in my mind for lunch options. This location is just like every other locations with one exception... If you want lunch, be prepared to wait an eternity for food. I'm not sure what happens, but it seems like during peak lunch hours, they are short staffed and take their sweet time to make your sandwich. Going late in the afternoon? In and out in less than 5 minutes. Want to quickly grab the sub you ordered online? Thirty minutes. The staff are hit and miss. My food has only been wrong once and they sort of huffed and puffed when I wanted it re-done (I hate mayo and lettuce, and they load that on there). Other times, I get extra pickles for free, which always makes my day! read more

I like the way Firehouse steams their sandwiches, but it's not for everyone. They will never be crispy, and some might say they are soggy. I don't the subs are too soggy, but my wife can't stand them so there you go. Very flavorful and filling sub sandwiches, the usual chip and cookie options. This particular Firehouse has the crazy Coke fountain drink mix dispenser, which is always fun to play with! read more

Firehouse Subs - Steamed subs are tasty - Fast Food Near Me - Charleston, South Carolina

See all

Walked in worker sitting no hi or a work washed hands for 10 seconds with no soap. I try and be friendly, nothing. Other worker shows up rings me up and that's it. We'll let's see if the foods any good not a good start. I used to love firehouse I was a shift leader at a busy location. We always yelled welcome to firehouse and treated guests with more then a frown. My first time year wasn't any better thought I'd try again. Food was good tho but I was only one there got one sub. read more

Got the chicken salad half sub combo. Paid close to $10 for half of a crappy sandwich. Was not impressed. Chicken is minced and the whole thing tastes like it came out of a jar. The size is very small and the serving of chicken salad on the sandwich is even smaller. Conclusion: If it ain't broke dont fix it. Get a hook and ladder and enjoy your mouthgasm with contentment. read more

Judge me if you want, but I like these hot juicy subs. I mean they are certainly a few steps above Subway but not the healthy option you probably need. Chips come in small bags for some simalance of portion control but at the same time you can get a giant sandwich loaded with mayo and a 24oz soda. (Be prepared they have that coke machine with the 10,000 options of flavors) Like hot sauce on your sub? I don't, but they have a ton of options if you do. Yes they do have mini sandwiches and salads if you want a "light" lunch too. While I love the 'good cause' feel of helping first responders and those yummy sandwiches I have to knock it down a star based on the slightly dingy feel of this location. read more

Uber eats didn't have the beef and cheddar brisket on it, called into the store and asked em if I could still get it and they hooked me up, during their lunch rush too. Great customer service, thank you guys. read more

First time trying Firehouse Subs and I actually had a great experience. I was immediately impressed with how clean it was inside. Sub came out hot (you could see the steam) and tasted great. Ingredients were fair, I wasn't expecting much, and tasted simple, which I actually liked. My boyfriend and I shared a large Hook & Ladder that came with smoked turkey, honey ham, tomatoes, lettuce, melted cheese. For $9.29, not bad. Staff were kind and friendly. It was a great place to grab a quick bite in between running errands. read more

I asked for my New York Steamer to be made just how it is. Then add lettuce, onions, cucumbers, and olives. Instead, I just got cucumbers and olives. And were no toppings or condiments from how it is originally made. And so it was very very salty. I just tried my best to eat it. I don't wanna keep asking. Even though they always ask if I want to round up to support the firefighters. read more

It's a FIREHOUSE. Insert shrug emoji. Lovely folks working there. Chicken Bacon Ranch sandwich as expected.

To start off this isn't my favorite sandwich shop in the area but we've gone here a number of times and every time my wife's order is wrong. My wife is allergic to cheese. We always make it known that she wants a turkey, ham and bacon with no cheese and this is the third time we've gotten it with cheese now I went back to have it remade and the lady gave me attitude about having it remade which is fine but then they remade it again completely wrong so that's where my issue is, I don't know, why you can't make a sandwich without cheese but it does exist and that's why you get one star. It was absolutely like unbelievable it's OK that you make a mistake one time and it's even OK. They make a mistake a second time but I'm pretty sure this is the third or fourth time it's been wrong and it's just like the employees don't care and it just makes me feel like I should definitely go someplace else read more

I was wary of getting a vegetarian sub after being despondent after experiencing what was literally a condiment sandwich at another chain-that-will-not-be-named. So I entered with low expectations but was pleasantly surprised by the veggie offering at Firehouse. The veggies are sautéed and the sandwich is toasted with melted cheese and it's overall filling and a much better alternative to many others out there! I just got the basic, but there was a chart with plenty of free add-ons and you can really dress it up. Also loved the sparkling limeade they have. Very pleased to know I have a go to veg option at Firehouse! read more

What bad can you say about Firehouse? Always a good sub no matter what I get it's been good. Consistently good across all locations to this point. read more

We stopped by after visiting Middleton Place. The food was delicious (I had the new Nashville Hit Brisket sandwich) and the service was fantastic. When we are in the area, we will definitely stop by again. read more

So I'm always on the lookout for a good sandwich, and firehouse over the years has provided me with consistently solid food. Relatively fresh, decent choices - usually a little slow, but I'm fine with that. THIS Firehouse has another issue going on though. This review is not about the food - after having eaten here a couple times, I'd agree with Amy's review that it's what I have come to expect in the chain. The real issue is that in the three times I have been here, there has EVERY TIME been someone smoking cigarettes outside the front door - not customers, mind you....employees! Maybe it was because they were non-busy times during the day - I dont know. This last time was the last straw though. I assumed at each of the previous times that it was rogue employees on their break doing what their manager had forbidden them to do. But amazingly, the other day it was the manager/owner puffing away talking with two other workers, one of whom was also smoking. As a non-smoker, there is nothing more off-putting than the idea of having to walk through employee 2nd hand smoke just before eating. And then to go handle food??!!! Even if you wash your hands the lingering smell on you/your fingers not only stinks up the restaurant but also the FOOD. This is just gross. I strongly recommend going somewhere else for lunch. read more

This is my favorite sandwich shop in west Ashley. I'm greeted every time I walk in and the steak and cheese sandwich is probably one of the best I've ever had. Friendly staff and great food. read more

Firehouse Subs - Fast Food Near Me - Charleston, South Carolina

I've been hooked on Firehouse since my days living in Myrtle Beach, and through various moves up and down the Carolina's, Firehouse has always been consistently good quality food. I'm usually a regular Hook n Ladder client, but lately I've been expanding my tastes and this time I ordered the Chicken Bacon Ranch. I'm so glad I did, and I ordered it fully involved, which included an extra dash of ranch dressing. My wife got the meatball and cheese, both of which were devoured in a matter of minutes. The meals are not a bad combo package, giving you an assortment of "healthy" chips to choose from and several drink choices from their fancy fountain. The location has your typical Firehouse artwork and was very clean. Ordering online is also an option if you're in a rush, because it's usually ready when you get there, and you're in and out within moments. This location is tucked into a strip mall, but it's easy to find because they have a subtle trailer parked near the road with a subtle logo and images on display enticing you to drop on in for a snack. read more

Ummmm I ordered a sub without olives and it had olives. I HATE olives. Seriously, y'all need to learn to make a sub. (Just kidding) This is the place to go if you're hungry. Vanessa knows how to run a team, Sharaiya and Billy are some of the best leaders you could ask for. My slow butt just recently discovered yelp, so sorry for the late review. They'll make your sub the right way and fast even to the smallest detail. Highly recommended to anyone who enjoys sub sandwiches. Send Sharaiya my best wishes! Miss y'all!:-) -Kels read more

Yummmm so good. Now, I'm kind of a particular eater, so I only ever get the Italian sub, but it sure is delicious. I get it just the way it comes, minus tomatoes. Firehouse is definitely my favorite place to get subs. read more

We stopped here for lunch and we both weren't super hungry so we decided to split a sandwich. We tried the meatball sub. Wow! So good! The sub is basically 4 meatballs covered with marinara sauce. Then, on top of that, is melted mozzarella cheese with Italian seasoning. It seems so simple, but we were amazed at how delicious this sandwich was. The ambiance of the restaurant is fun with all the firehouse decorations. read more

Never will go back, currently super sick from both ends and typing this. I know for a fact it was from here. Me and my boy friend had the same things to eat all day long except for this. I had the mac and cheese and he did not. Also waited super long for the food. Not only that they forgot the pickle, and when I went back to grab it i had three pickles in a box thrown at me. read more