I ordered at thr counter - picked up my own sub and took it to go - why is a tip warranted? What service was provided-Besides doing their job? Don't they realize there are a ton of different restaurants right in the same area as there's that don't give you the evil stare if you don't tip - they have lost my business and it's unfortunate because their subs are delicious and the establishment is very clean. read more

Order these sandwiches all the time -- mostly great ! Tonight my Pastrami was a little chewy and grisly. also it was missing Tomato and extra cheese However My husbands Tuna salad was just perfect ! read more

These people are clueless to what this is. They have a deal free Mac and cheese with sandwich and did not even offer this. read more

Firehouse Subs - Family night - Fast Food Near Me - Charlotte, North Carolina

I placed my order through the mobile app, it was very convenient and included a 50% discount which was nice. My order was ready on time, it came out steamy, crispy bread, and lots of flavor for the steak and cheese. A worker named Louis was very kind and helpful. Overall I'd invite my family to eat here read more

Got drafted to bring the most difficult item to the middle school football tailgate...MEAT! Two grocery stores failed me so hubby said to call Firehouse. They saved the day. A friendly voice on the other end was extremely helpful in describing what trays they offer. You're always welcomed when you walk in to a Firehouse with "Welcome to Firehouse". But when I walked in today to pick up my tray that was ready ahead of the time promised, I was greeted with " Are you Mrs. Joy?" I LOVE great customer service and calling me by name gets you high ratings in my book. They even offered to help me take my order to my vehicl I've always loved Firehouse but their stock went up a few more points with me today. Now if we can just take home a win today... read more

Firehouse Subs - Fast Food Near Me - Charlotte, North Carolina

See all

I had a pleasant experience here as my first time at this particular location, the food was extravagant 10/10 read more

Firehouse Subs - Turkey bacon ranch (medium) - Fast Food Near Me - Charlotte, North Carolina

Not a fan, especially this location. They messed up the most simple order the other day with no other customers in the store but myself! I didn't realize it until I left since I got it to go. Overall, the sandwich is bland and the bread wasn't the freshest tasting. I would skip this chain if you want a decent sandwich, it's not worth $15 for a mediocre medium sandwich combo! Plenty of better tasting options around that provide good service. Update: the owner reached out asking me to talk with the manager which is humorous considering I already went through that channel on the corporate site. They could care less was basically the response. Hopefully the owner can get some better leadership. read more

First and last time trying this restaurant. I got the New York sub and ended up throwing half of it away; the meat had a bunch of tough gristle spots that were not edible. Taste wise it was very bland and nothing special. They also forgot to include the pickle I asked for in my order. Staff were ok, not the nicest though. I would stay away from this place. There are a lot of other restaurants nearby. read more

Absolutely love this firehouse subs. Every time I come in the staff is so friendly, the food is quick, and delicious. The only complaint I have is for the prices because I paid $18 for a large combo - I know it's a large but I was hungry, I usually pay $13 for a medium combo (why so expensive firehouse subs!!). It's not even a complaint for this firehouse subs, just for the world right now at this point. Everything is going up lol. But, the food was absolutely spectacular again. read more

Firehouse Subs - Sign in Bathroom - Fast Food Near Me - Charlotte, North Carolina

See all

I really enjoy Firehouse Subs not only for their customer service and food but for the experience that I have when I'm there. Their subs are some of the best when it comes to chain restaurants and the are delicious, hot and priced right. I'm definitely a fan of Firehouse Subs! read more

Firehouse Subs - the front of the building - Fast Food Near Me - Charlotte, North Carolina

So this newest location is found in the Waverly shops on Providence Rd. On the same end of the property as Starbucks just a bit further back. It's a clean and very nice store. The line had five or more employees working so the process of getting a sandwich " should" be fast ... "should" however being the one word that would suggest something but it just was not happening . The employees are all lethargic and seemed unhappy . No one had energy or urgency to serve. The entire process felt painful. It's as though they all seemed to wish they weren't there. The employees serious expressions had neither joy or concern for the pace in which all the customers standing around waiting were being inconvenienced. The food was good - the service was in desperate need of motivation. read more

Firehouse Subs - The line .... where the magic happens ! - Fast Food Near Me - Charlotte, North Carolina

Frustrating. Arrived five minutes before close and the employees decided to take some extra time for themselves and lock the doors early. read more

Firehouse Subs - They worked hard to ignore me at the door. - Fast Food Near Me - Charlotte, North Carolina

Excellent turkey sandwich, better than Subway. Really eager and friendly workers. Good ambience for a sandwich shop. Would recommend!

Walked in and ordered 2 large sandwiches. Waited quite a long time, and 2 others customers that ordered after me received their sandwiches before me. Seemed to focus on the web and phone orders before mine. One of the employees scolded a customer for not wearing a mask properly, so I was put off by that. Once I received the order, I should have checked it. After I drove home and unwrapped it, I discovered that one of the sandwiches was completely wrong. I called and spoke to the manager, and although he apologized, he didn't offer to fix things the next time I came in. I didn't have time to drive back and have them make me a new one and explained that to him, but he just said sorry again and that was that. There are other better sandwich places where I'll probably go next time. read more

We started coming to FH because we liked the steamed sandwiches. Last two times we've been here the bread was somewhat warm but the fillings were all cold. If I'm wrong for expecting a warmed throughout sandwich let me know and I'll just go to Subway or Jimmy John's. read more

I had an incredibly poor experience with this establishment. I had purchased firehouse subs before but not from this location, and I will not be returning. I decided to go for lunch here with my friend. We enter (both wearing masks) and the employees of the establishment immediately gave us dirty looks and were not even attempting to look like they were wearing their masks correctly. Secondly, when we approached the counter the gentleman taking our order was extremely rude. When we were trying to order he kept interrupting us to talk to his friend and kept not listening to what we were saying. We were taken aback by this but decided to carry on and when we sat down we heard the employees talking about us in a rude manner, calling us "fat a**es" and that they "hope we never get food here again" trust me, we won't! 1 star. read more

Need to change their delivery. Waited 2 hours- driver was 5 minutes away. Gave her directions and she cancelled my order. As a diabetic- I had no car and needed that delivery. Yolanda, you failed. read more

Subs are great and consistent however at this particular location there customer service is excellent every time I order from this location. Shoutout to the management read more

A year later and multiple visits. This time we got the new smokehouse sub, the meatball sub, the hook and ladder salad, and the club sub. Everything was beyond expectations, so fresh and delish!! Keep up the great work Firehouse! read more

Over the food is good, it's a sub place so you can't really go wrong. My go to is the streak hot sub and more than once my hot sub isn't even hot. The meat is cold like it came out the fridge, doesn't even seem like the cared to warm up a hot sub read more

Ordered online and items were correct on the receipt; however, 3 of 4 subs were made on the wrong bread. Called and was told to drive back to the location despite ordering and paying online. Extremely unhelpful and pricey for 3 out of 4 items to be wrong. Very disappointing!! read more

My steak and cheese sub had very little meat, cheese or vegetables and cost more than $10 for a medium with tax. I do not normally leave reviews but the disparity in what I received versus what I paid for warrants feedback. read more

Where do I start. I ordered the large cajun chicken and figured I'd take the rest home for my brother. Well I didnt because it was so good I ate the whole thing. The chicken was so tender and the cheese was so flavorful. Their drink machine is also top notch. They had anything you can think of. But what was even better than the food was the service. The man Ryan was so welcoming and even during a rush he broke down my entire order and made sure it was correct as he did for everyone in front of me. He was very attentive and extremely nice. Everyone else working was doing so very efficiently and fast. So unbelievably amazing and I will come back again read more

This team is on top of their game. They have adjusted to covid no problem. Curbside to go.. no problem, order out, done, want to eat there no problem. They have plenty of room inside and out and customer service is phenomenal. Quick to get food out, great for kids, while to sodium doesn't fit our lifestyle daily, we do try and stop by once a week! Thank you!! read more

I think I've been to FS before, and I haven't tried my free birthday sandwich yet as I type this, but I just wanted to commend the excellent service I received at this location. I was greeted immediately and exchanged some friendly banter with the staff. They were prompt and thoughtful. Great job guys - keep up the excellent work! read more

Called me slob while devouring a 6 inch sub which so happened to be Italian which brings me think they're racist. They as well called me a monkey on the way out. I'm black!! read more

Was very disappointed with this place because I enjoy their philly cheese steak sub. Found the high school kids that were there very rude and apathetic, unhelpful and very unenthused. The whole time we were reading the menu and when they were making our sandwich they kept whispering, smirking and laughing amongst themselves. One girl had a side ponytail over her shoulder while she was making our food which didn't seem sanitary. Didn't even see one manager around. The tables were also not wiped down and dirty, I guess because everyone was too busy messing around. Will not be back. read more

Very clean. We come here often and it's always great! Delicious subs with fresh ingredients. They are incredibly friendly, but you might have to wait a couple of extra minutes. It's definitely worth it though. After a couple of frustrating times waiting a long time in a fairly empty restaurant, we went back again today and were pleasantly surprised that we only waited 5 minutes for our subs and it was pretty busy! They take active steps to fix any problems, and have incredible customer service. Will definitely be back! read more

This location is AWFUL!!! I ordered them by postmates 3 times and I spent almost $100 each time. I clearly didn't learn from the first experience because I kept giving them chances. EVERY sub was WRONG!! They barely put any toppings and the toppings I requested 2 times on each sub to be taken off was not only on the sub but drenched and then taken off of the subs I never asked to be changed. After this 3rd time of mess ups I called and spoke to a very RUDE and UNHELPFUL manager who said there was nothing he will or could do!! That is BULL, he is a manager and can't help?!? I have never seen this in my life and I will never order from this Waverly location again. I would recommend you eat somewhere else if you want your food right and good customer service. read more

Horrible service, waited over half and hour for my sandwich. Rude staff. Absolutely horrible experience. Def will not go back.

Friendly Staff, fast serve, excellent food, when you get a sub here you get meat on it. I love going here to get my subs. They're the only subs my grandsons will eat. This store and the help get an A+ from me. read more

This is my favorite firehouse sub. Employees are focused on great customer service. The food is awesome. Have never been disappointed. Always a go to when in this area. Love it. Keep up the awesome service. That will keep my family coming back. I also love the cause they support. Our first responders should be supported n valued more. Thank you firehouse sub for supporting those men n women. read more

The best firehouse, clean, fast service, and very attentive to what you want in your sub. It also seems ths owners are on site which is a plus, With the extra fact that you can get all your shopping done in one stop in the new development after or before eating. read more