I recently discovered their Thanksgiving Sub, which is just for a limited time (sadly). I've found it deliciously addictive. I honestly can't stop ordering it. The turkey is tender and moist, the cranberry sauce is both sweet and tangy, the stuffing is incredibly mouth-watering and the bread is so soft. I just get it as is...minus the mayo. I've found it doesn't even need the gravy, it's that perfect. The first time I had one, I ordered the gravy. It was fine, but found it overpowered the rest of the items. I don't know what I'm going to do when they stop making it, but until then, I will enjoy it as often as I can. Thank you, Firehouse Subs, for making a sub that I think about all the time... read more

The restaurant is clean and the employees are professional. I've gotten a meatball sub three times from here already and it's always delicious! I highly recommend their meatball sub read more

Firehouse Subs - Meatball sub - Sandwiches Near Me - Glendale, Arizona

They have a multiple amount of sound absolutely delicious. They never skip on the ingredients. They are very well priced.

This location can be hit or miss. Sometimes the place has trash all over the floor and tables and other times it's clean-ish. The prices are a bit higher than other sandwich spots but the food has been consistently good when our order is right. I love sandwiches so I'm sure we will stop in again in the future. read more

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Remind me next time to get a medium. This was my 2nd trip. The first I got a Club on a Sub size medium (approximately 2/3 of a large). Today I got a large New York Steamer. I liked the filling better than the Club. I thought the the price point was a little steep. That means it will most likely be only occasionally will I stop in. On both of my trips it seemed to be clean. It doesn't take many people to make it seem crowded. 3-1/2 stars read more

My favorite sandwich and the nice staff made it perfectly. I love this stores lobby layout more than any other location and a really cool mural. Maybe add a couple more TVs. read more

Firehouse Subs - The Italian - Sandwiches Near Me - Glendale, Arizona

Was waiting to be helped by someone and they helped them before I was serviced knowing I was in first an had been waiting the least they could do was greeted me when I walked inside very rude read more

Okay, so waiting in line you see the employees making sandwiches... right off the bat. I noticed none of the employees will listen to the store manager, and she had to threaten to send people home as they were literally mocking her... specifically an employee named Michael.. who was encouraging the behavior. I got to the register, and the girl named Anna help me and she was an absolute angel. She deserves a raise... she without being told was busy cleaning lobby and attending to customers when not busy at the register.. Anna was very polite and kind and patient as I was ordering multiple subs for my office. Now, As my order started coming through the machine, the employee Michael was like " damn man you ordering too much "... like excuse me? I kept my mouth shut because I'm rising above and I don't have time to argue with e child.. but I'm going to say if you don't like your job, get out. Show some respect to the business and manager... and I heard her ask ALL employees ( not including Anna ) to get back in their positions.. it's lunch and packed in here... she was not a rude manager, she was fed up. I felt bad and they all deserve discipline.. You're in the business of customer service and hospitality. I don't care if it's fast food.... My three stars go to Anna and the Manager Samantha. Good job to you both. Thank you. read more

Firehouse Subs - a receipt for a firehouse - Sandwiches Near Me - Glendale, Arizona

Attention all people do not go to this restaurant they're very unprofessional. They messed up two subs of mine, and refused to remake them or give me a refund do not go to this place.!!!! read more

To be honest. I rarely ever make reviews cause i know how much they effect the ratings as a business owner myself. Now the girl at the register was so sweet. I did change the size of my sub while she was taking my order after she said well the subs are this size so are you ok with that and i said mm no make it a medium which she changed it. It wasnt until i paid and got the receipt that i noticed the receipt said small and i told her and she was like oops im sorry and she relayed it to the team. I asked if i should pay the difference cause i felt bad she made the mistake.. she was like no it ok let me let them know . So i proceed and get my drink and turn to notice theres a line and the girl i guess is stressing out because the manager told her. It is big price difference from the small to medium and basically the line was forming because the manager was telling the girl to ring me up for the difference and the girl didnt know how to do that and the manager was unwilling to help her she got someone else to help her. The girl made me come back in front of the line of people for a $3 difference. It was laughable. I shouldnt have been surprised to be honest because the manager was sort of demeaning to the other employees as well. I literally told the girl at the register im sorry.. i feel bad youre having to be stressed out over $3 with this whole line formed behind me and the girl just smiled. Im sure the manager seems to know her line work well but i dont think shes great at managing a team well or her professionlism in speaking to employees. read more

Firehouse Subs - the interior of a fast food restaurant - Sandwiches Near Me - Glendale, Arizona

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My order was messed up. They left out part of my order. They said they would make it right by giving me the item free next time. I explained that's not free since I've already paid for it without receiving it. Dixie then said she would replace my full meal. The next day she called me to say I can have a free item that was left out and just 25% off my order. Again, that's not an adequate result since I've paid for that item. Avril is the owner and she doesn't speak with customers directly. I've tried twice. She got incomplete information from her staff and responded to me in an email without knowing the full story. Never coming back, leaving this on every platform. They also talk dirty with kids present. Terrible service and terrible attitudes. read more

Some of the rudest employees I've ever had to deal with. The girl who I originally spoke with was very snotty, but the worst was when I asked to speak to a manager he was even more rude. So clearly he has trained his employees how to dispense bad customers service. We will never go back to this location again. read more

Went to thus store today for lunch. Friendly staff and helpful. Placed order for the large Italian sub. Generous portion of meat and well prepared. Even got a free cookie on the app. They were out of chocolate chip but oatmeal rain worked in its place. No more shit-way for me. Firehouse has my business!! read more

First time eating at Firehouse Subs. It was pretty good. I got the Italian on wheat and they toasted it. It comes with a pickle on the side too. I got a medium and it was pretty good for a lunch size. Order came out pretty quickly. Staff was friendly and nice and brought us our food and even took our trays for us. Very good service for a fast food place. Similar to a Quiznos as opposed to a subway. Cool firehouse decor inside too. read more

Firehouse Subs - Sandwiches Near Me - Glendale, Arizona

got there at 6:35 the lady took my order. there was only about 3 employees there. i ordered 2 sandwiches and we were the only people there. should be done in a couple minutes right?? wrong after we ordered a family of 4 came in and a couple of solo people too. they all got served way before us and we were there before them. i overheard one of the employees say that they were going to get started on our sandwiches but clearly they never did. at about 7:15 i went up and asked for a refund and i got it, but they asked what sandwiches we ordered. he then said they called it but never once did i hear my name. i heard "lin, and matt" idk if they were understaffed or jus plain out stupid, but 2 sandwiches should take over 30 minutes read more

They close at 8 on Sunday. I had to drive there to find out and some nice fellow told me right when I parked as he was eating his sandwich. He said corporate has this location and others closing early due to staffing... I called 3 times before 8 and wish someone could've answered the phone to tell me that or even have a voicemail set up so I and I'm sure many others don't waste time driving there....update your information please put notice out to the public read more

I will never in my life order at this place again. Very rude unprofessional. The worker tried to lie and say someone picked up my order. Then she proceeded to make me read her my whole order after I told them the name and the sandwich a million times showed my order number and everything even the receipt on my phone for this lady to turn her back on me and tell me someone else picked up my order. Btw which was a complete lie because my order was sitting there ready for pick up I even paid for it. these people just didn't want to listen every single last worker from today was completely rude. read more

I've been to several Firehouse Subs locations and the food is almost always outstanding, with this location being no exception. The employees are very friendly and polite here, as well, which we don't always see these days. However, I've ordered from this store twice in the past two weeks and both times our food was incorrect or items were missing. The first time it happened, we had to toss some of the food because instructions weren't followed (i.e. we said no tomatoes yet there were clearly tomatoes in the food). Today we received two salads but the restaurant forgot our salad dressing. Is it the end of the world? No, we had dressing in our fridge. But that's not the point - we like Firehouse dressings. I love Firehouse but I'm not sure about giving them a 3rd opportunity, here. read more

We had a baseball tournament at GCC and needed to grab our son a quick bite between games so we jumped in to Firehouse. Here are a few things I wanted to point out about this location: 1. Very clean dining room. 2. Restrooms were also very clean and stocked. 3. Associate working the register was very nice and patient with us. She was helpful and did not rush us at all. She also pointed out if you actually are wanting a bigger drink the large is the same price as a medium... I truly appreciate that because we were going to be at the ballpark for another 4 hours. 4. The associate at the register read our order back to us which a lot of people don't do anymore and I really appreciate it when they do because sometimes I miss things. 5. They are quick but not sloppy. Our sandwich's were not a mess like some other places and I appreciate that so much. It shows me they care. 6. The associate who gave us our order noticed we had several drinks and asked if we needed a drink holder. Again attention to detail and noticing things like that a lot of other places just don't anymore. 7. The Italian is amazing and I 100% recommended it on white. My son had the BBQ Brisket and he said that was the best BBQ sandwich he's had in a long time. My husband had the Engineer and he said he loves how no matter which Firehouse you go to it's always yummy and amazing. Bottom line this location is amazing and I have to give the owners and managers props for their hard work. It shows they take pride in their shop. read more

Got to be the worst location ever for this brand. Usually love going to Firehouse locations, but this one is a definite MISS for us from now on. Place was empty when we entered. Young lady who took our order was quick and efficient. When asked if we wanted to tip, we declined (we don't tip fast food). We waited for over 15 minutes, with no one in the place, for our food. Then when it was ready, server who called out out name spoke so soft we couldn't hear her. I walked up and asked her if she called my name, and she scowled, looked at me, said "yes" under her breath and turned and walked away. No "thank you" from her - just derision for obviously not leaving them a tip. Won't be back. read more

The owner was working on New Year's Eve. She was amazing. She was very nice to my son. The store was clean, the food was great and the service was wonderful. read more

My husband , son and i went to this location (and were the only 3 people in the dining room) and it was terrible. Our cashier seemed as if it was her first day, and we were patient with that situation, i can understand being new. Then they gave my husband and i our orders, my son on the other hand got forgotten. The proceeded to make two large orders for pick up, when i asked about my son's order the girl making the sandwich snapped at me "We are making it ma'am!" They had in fact forgotten his order, as when he got it none of it was right, and they kinda just tossed it to him breaking the chips and squishing the bag. We all love Firehouse subs, but we will NOT be returning to this location again, sorry to the staff there, but you should treat your customers better, as without your customers, you don't have a job. read more

Worst firehouse locations ever. Stood and waited for my pickup order 10 min past its pickup time. I guess you have to be in short shorts or big boobed to get attention from the guys working. I then walked up to a guy working and he just looked away and didn't say anything. Finally a lady asked what I needed and I said I was here for a pickup and it's pickup time has passed . She said "well you should of said something" read more

Been ordering online forever with firehouse. Over 25 minutes so far to get my order from scheduled time. If I had that much time to waste, I would've ordered here. Never ordering from this location again. read more

There were items missing from my order when it was delivered. When i called the woman who answered was not even apologetic or making an effort to fix the mistake. She said she was fine with me putting a negative review on yelp. So here it is. read more

So pleased that Firehouse Subs now has opened a store near our home ! I ordered a sub for lunch today and it was delicious ! (as always) I highly recommend all the Firehouse Sub stores. Their food is great, the staff are friendly and customer comes first. read more

I used this place for catering. They did a phenomenal job. I loved the organized way they packed the box. I had a vegan and the accommodations were great. There was plenty of meat on the sub. I will use them again! read more

Food is good - consistent. Very slow for this type of place. The employees seem to busy visiting rather than making subs.

I am really disappointed in Firehouse subs for a couple reasons. I ordered 3 different subs. 2 of them were made correct. How ever my sub was wrong. I ordered a Lg Pub steak with extra cheese NO ONIONS NO MAYO cheese ONLY. However after I got hone my sub had both onions and mayo on it making it unbeatable. Because it was after 9:00 pm I was unable to to return it to have it remade. I understand that it was a mistake and I was disappointed but not as I became after sending a message to customer service through there website under contract us. I sent them a very detailed message including date time name of cashier all information off receipt asking to be contacted. This was on Monday. As of today Wednesday evening I have not had any contact at all. Makes me really feel that customer service does not care about there customers. I wil leve this on a positive note the store staff were friendly. UPDATE: GM called me this evening Thursday and was very apologetic and made sure. He made things right. read more

This store couldn't get an order right to save their lives! I have only eaten at FH three times. They have yet to make my sandwich to order. I'm done! read more

I am impressed with their warm veggie sub. It is good every time. The restaurant is closed to home and that's a plus.

I love firehouse subs it's soooo good. Their meatball subs are the best so good with that sauce and melted cheese

Excellent subs and service!! ALL the staff wear masks! Live near another location where there don't (67th ave near the 101). Have been helped twice by by the same cashier who was super friendly and quick (her name was I think Shakira or something really similar). She's great! One of the subs ordered had lots of toppings in the "no" list and the person making the sub double checked on another topping before putting it on just to make sure. Nice! Their gluten free bread is excellent!! The best yet anywhere!! Thinner and more real bread like! Their Italian sub is soooo good! I don't know how Italian dressing, sweet tasting deli mustard and mayo all work together, but they do!! I'm drooling thinking about it now. Meatball sub got rave reviews too! Rewards and freebies with the app, t-moble Tuesdays and birthdays are a bonus! Great location, very clean and covid prevention friendly with mask usage! read more

The food was not good! I was looking for a grilled pastrami sandwich. What I got was a grocery store meat heated up all salty and dry. I even asked for double meat and I got double the gross salty deli meat pretending to be Pastrami. I ordered potato soup. Bad Idea. There was no flavor at all:{ I was so very disappointed after spending so much money. Do not waste yours. I want to add that the manager was very rude and wouldn't hear me about their food being bad. I asked for some extra pickle for the extra meat ($6 extra) they couldn't even put an extra pickle. This was my first and last bad experience with this "restaurant chain". I could make a better sandwich myself with the same ingredients. I'm gonna go barf now... read more

Awesome staff, very patient and friendly. Great cleanliness (is right off the bus line so that can be an issue at other places) and very fast service. Feels so much nicer than the surrounding area! read more

Staff is super friendly, subs are really good one of the better sub sandwich shops in the valley. Have not been disappointed.

The Engineer subs are delicious! Freshly prepared and reasonably priced. Very courteous staff

Hi. I have to say honestly this FH is AMAZING! The turkey sand is probably the best turkey sand iv ever had! The brisket & philly cheese steak also excellent! I don't usually write reviews, but I just felt like anyone looking for a good sandwich - can quit looking! They aren't cheap, but they are worth every penny! And they sell Miss Vickeys chips! Yum! Enjoy!!!!! KD read more

Thank you Firehouse Subs from all of us at the Glendale Renaissance! We volunteered with Habitat for Humanity today! We ordered lunch from Aviral and Simone they were both wonderful, they made an amazing lunch for us then followed up with a phone call to make sure everything was perfect! A+ service read more

First time to Firehouse subs of any kind. Was met by the owner Avril Tatum. She personally walked me through the whole process and explained all the sandwiches i asked about. The subs were very good and all the staff friendly. I will be coming back. PS They have an amazing hot sauce collection. Something for everyone. Even Dave's Insanity. You have been warned. read more