Firehouse Subs is fantastic! I did a catering order for my business, expecting to feed 24 people. They did just that, what delicious different sandwiches and all the amenities including pickles, cookies and drinks. they were able to meet our lunch budget very easily, and unlike other fast food establishments, our guys got home meals as opposed to Simply sandwiches. The delivery was quick, the communication was prompt, and the management at this location did their very best to ensure we were taken care of. I've already signed up for more catering orders from them due to their excellent service. Keep it up@ read more

After my initial review, the owner of this particular Firehouse Subs reached out to me and recommended I come in and try it again, and that's always something I appreciate, so I said I would fairly soon. That was about two or three months ago? Oops. Well, I finally got around to making good on that the other day when I was making an emergency run to Wallyworld next door. I stopped in and got my order "for here" instead of "to go" this time. Maybe there's something to be said about that choice because the sandwich (a Firehouse Hero, I believe it was called) seemed tastier and fresher right out of the oven. Still a little pricey for a sandwich, especially after upgrading to a combo (and forgetting to get my chips -- that was my fault though), but the meats were plentiful and the veggies crisp. An a-okay sandwich, if you ask me. In the original review I went back and forth between three and four stars and eagerly wished for a half-star. So why the fourth star this time? Staff. The crew seemed really friendly and not like they hated their job. Being in the hospitality industry, customer service is make-or-break, and theirs was quite good. Plus, as I said, I always appreciate it when owners and management go out of their way to touch base with their customers, and that care was reflected in the crew at this Firehouse Subs. Kudos to the Firehouse Subs team for turning a mediocre experience into a solidly good one. read more

Super slow service. I ordered a sub at 12:07 and it wasn't ready until 12:33. That's like over 20 minutes to prep a standard sub? Ridiculous. I won't be returning. read more

Firehouse Subs opens up closer to me! Granted it's still a drive, but it's the closest one to me now. And it's in an area of town I often frequent. I stopped by today while running errands in the Henderson area and the place was packed. There were only two tables open, and it was about 1:30 in the afternoon. As with other Firehouse Subs this one has that (obvious) this place is made by firefighters feel. From the dalmatian spot tables to the firefighter jackets hanging behind the place where the employees are working. I did wait about 10 minutes for my sandwich to be made. That IS a little long considering this is a sandwich place competing with other places like Subway that make sandwiches pretty darn fast. It's kind of weird to me that sandwiches come out that slow considering how many employees there are working behind the counter. However - all sandwiches are warmed up so maybe that is where the extra bit of time comes into play - I'm not sure. Even though the wait was a bit long I LOVED my favorite Hook & Ladder. While I waited I got a few hot sauces, and there are plenty of them. Do not miss getting some sauces to put on your sandwich. I personally like the Firehouse Subs signature sauce, it reminds be of Batch 88 from Quiznos. Overall I will return to this Firehouse Subs quite a bit I am sure. They are still currently my favorite place to get a sandwich. Oh remember - they give you a pickle with your sandwich combo! read more

In the few months since I moved to the Henderson/LasVegas area, I'm glad I discovered this particular Firehouse Subs quickly! The place is always spotless, the food is absolutely delicious, (Try the #5 !) &every person on the staff I have come in contact with, has been personable & helpful, and downright friendly! {And a shout out to my new buddy, "Red" !} Everything about this place will keep me coming back... from the staff, to the awesome sandwiches, to the "free-for-all" Coke machine that lets you mix 3,482 different flavors... LOVE that! And, because of all that, they'll continue seeing me weekly. read more

Sloooowest service in history! Waited, waited and waited some more. Go to another location if you like the subs. I di like the subs, but not coming back here again. read more

I had a couple of gripes about this place, that left me unimpressed. For one, it took them 20 mins to finish our order...this seemed long for a sandwich place with ~4 lady's working. But, my major issue was when I got home I saw they had switched up our order too, totally wrong sandwich for me and they put mayo on mine despite my specific request to not have it. I know mistakes happen so...I called them about it and the worker who answered the phone had no phone etiquette. After hearing my complaint she shouts to her coworkers "who made the firehouse sub? You messed up, ya, you give her the wrong sandwich. (Loud sigh) let me talk to my manager, hey this lady is calling cause we gave her the wrong sub, ya I know it was ___ she knows she messed up." SO Awkward. I decided to not go back after that weird interaction even though they offered to replace it. read more

I have had such great experiences with this particular Firehouse Subs! My husband and I have dined-in a few times and a lot of the staff there is really great but Skyler has really stood out to us. She is so friendly, always smiling, remembered us after a couple times of being there. Always repeated our order back to us and always made sure it was correct and we were happy with our meal. She always chats with us a little bit and is always working hard. She picks up and throws away our trash and always ask if there is anything else we need or can do for us. Last week we called and ordered curbside and she was awesome! Didn't skip a beat! We are business owners and I have to say I would love to have someone like Skyler work for us. Great job Firehouse Subs & our favorite Skyler! read more

Four people working at 8 on a Saturday night. No one in the restaurant. 25 minutes to get TWO sandwiches. 25 minutes! Good thing this isn't a real firehouse. read more

This is definitely my favorite fast food sub shop. Ingredients are everything, and everything I see and taste here tells me that they're using top-grade fresh ingredients. The brisket sandwich is probably my favorite... and it's the one my wife ALWAYS gets. Unlike her, I often bounce around the menu to try different things. Definitely a step up from Subway, Quiznos, Jimmy Johns, etc in my opinion. As with all of my reviews, I grade each place relative to what I perceive to be its peers - so five star compared to them. read more

You know have eaten here quite a few times. However we had just gotten done with birthday parties and the family was hungry. At 8:40 we were told no more hot sandwiches. It's ok Capriottis across the street sold us sandwiches for 7 and they were ok with selling hot ones at 845. read more

Yesterday I went into firehouse subs and I felt very uncomfortable because the manager Shannon was yelling at her employees and making a scene. Kim was very respectful and apologized for her behavior even though it should've been Shannon. I will not be coming back to this location. I'm beyond upset. read more

When you place order over the phone you expect it to at least be started on no maker what time you place it i arrived of course nothing even started on because they have computer issue there was no apology at all about that then all of sudden gotta make the tuna ain't no rush in that . I get it young ppl need to work but they should also be taught not to play around in the work place at that point i just want a refund . Now everyone asking am why i want my money back I'm not sure if he was a supervisor (bald guy) asking why i want it back it's only been a couple minutes and ect I'm looking at him like sir you were not over there when they didn't even put in the order just basically told him i don't feeling like arguing i want my money back so no i won't go back there again else if the kids looking like they don't wash their hands and half wearing mask read more

Amazing service! I had ordered online and ended up with an emergency and was unable to pick up at the time I scheduled. The gentleman I spoke with was so helpful and understanding and told me he'd remake them whenever I was able to come in. When I called to reschedule my order, a girl seemed to know who I was and said it would all be taken care of. May not sound like much, but when I picked up my food everyone was so sweet and friendly! Honestly, they made my bad day so much better just making things easy and not making me feel like a hassle. I can't remember all the names, maybe Brandy? All I know is this was on 6/20 around 7:45pm at the Marks location. I hope they get recognition for their hospitality!! Thank yooou! read more

I tell daniel what to order he's being a baby because he don't listen. Place is great

Love it here! Any hot sandwich is made to perfection! Ham, turkey, name it! Great customer service. They are nice and polite. Clean environment. read more

It's unbelievable how long it took to get a sandwich. The team is asking using the register and making sandwiches without washing hands in between. I won't be coming back read more

Once upon a time when I was just a kid in Florida I put heaven in my mouth. Excuse me, let me translate. Heaven is an Italian Sub from this place. Holy mother of Sandwiches. This is the greatest sandwich of all time. This sandwich wipes it's butt with other sandwiches... Then cuts it's own butt off so you don't have to taste the impurity of lesser sandwiches in your glorious meal. On the side? Psh, I just toss in a bag of salt n vinegar chips for a little extra awesome. Your choice but the chips add a little extra flavor to sitting down while you wait on your sandwich being made. Which is awesome because it keeps me from drooling while I wait on my sandwich from the gods. Drink? Well they have a drink machine that makes 4.5 billion different combinations. I maybe fudged the numbers a little because I don't actually know but that machine can make just about whatever kind of drink you could want with a sandwich. Service? This is a pretty easy one to nail. Be nice, make a sandwich. Place sandwich in front of customer. And they nail it every freakin time. If you are expecting more you should probably hire someone to follow you everywhere and play music while they compliment you because you shouldn't really be criticizing the sandwich shop for not high fiving you.... Wait, that would be friggin awesome. I've never gotten a high five with my sandwich made from pure concentrated awesome. Deducting 0.0000001 stars. Cleanliness. This particular firehouse is clean as can be anytime I've been there. Surprisingly in almost every firehouse I've been to the standards remain freakishly the same unlike some other popular chains. It's always clean, service is always good and the sandwiches taste just as awesome. I'm sorry that I only have 2 thumbs to point in an upward direction. If I could bath in a toxic spill so that I could grow more thumbs, let's say... Infinity Thumbs. I would give Firehouse Subs infinity thumbs up. Specifically the Italian sub. read more

Very poor service trying to order online the website is down website referred me to call the store and I get an answering machine! What kind of customer service is this? read more

I have been to two locations, the one on Eastern and the one on Marks. The one on Eastern wasn't half bad, had a large selection of hot sauces, and seemed a bit cleaner. The one on Marks was underwhelming and disappointing. I ordered a sandwich and when it came, it was extremely messy and half of it wasn't even on the bread. My sandwich was also extremely moist, like dripping with some liquid, even though the only thing that was supposed to be remotely wet was the tomatoes. When it comes to taste my hero was just alright. Nothing special at all. I have personally made and have bought many sandwiches which blow these out of the water. I am also a bit mad about the hot sauces. I went specifically for a certain hot sauce and it was nowhere to be found. I had to settle on another similar sauce which worked but hardly did anything to cover up my underwhelming experience. read more

I really appreciate Firehouse Subs company culture and history. Their subs are delicious with flavor palates outside the normal realm of subs. That's what makes them so tasty! The staff here were friendly and the location was clean. Overall it's a very positive, quick, semi-healthy bite to eat. read more

Firehouse Subs - Hook & Ladder Light combo meal. - Sandwiches Near Me - Henderson, Nevada

Have ate at different firehouse subs and this one was the worst. Walked in to order so welcome. Stand at the register waiting for some one to take order. Kept trying to get their attention and they just ignored us. Finally someone came and placed our order. After we got them and finally opened pickle wasn't there and the sandwiches was all over the place. It looked like they just threw stuff in there. Will never eat at this one again but will continue to eat at others. read more

Horrible customer service from Mason and Jessica at the location on Sunset and Marks in Henderson, NV. Ordered food from them via Grubhub, got our order, missing items. When Grubhub called them they were told, "we are adamant all items were in the order". Refused to refund me for the missing items. Granted the the $$ amount of the items missing was minimal, its the principal. Will never give them another dime of my money. read more

1st timer tried it on a recommendation for a local. This will become a regular stop on my Vegas trips. The portions were big the choice of hot sauces was incredible and super clean. See you in Jan for CES, probably several times read more

The absolute worst, the girl at the counter was unbelievably rude and snotty and quite frankly dumb as a stump... as I'm trying to order a sandwich she's talking over me and rushing me along, I'm trying to ask what veggies and she's telling me the cheeses and the condiments, for god sakes shut up and listen .... I'm only asking about the veggies and she just kept spouting out the entire sandwich. I then told her to just listen to what I wanted and after that she was still asking me if I wanted the other stuff such as peppers and mayo and cheese. She was the dumbest millennial yet. She is what gives this generation a bad name. read more

This place is worth checking out atleast once. The variety of sauces the theme is okay. Team looks enthusiastic about making sandwiches. If you're tired of Subway/Port of subs try this place. read more

I went to the firehouse on marks street in henderson nv and it was excellent.The manager Kim was great.She went out of her way to help me and the food was great.Place was pretty clean which is nice. read more

Have been here many times and always impressed that the quality of their subs are so good every time. My favorite is the steamer sub and just superb ingredients. Friendly staff and great customer service. You will not be disappointed. read more

This location is filthy each time I enter. I will not be back. The customer service is as poor as the quality of cleanliness.

The worst. Having to sit for over 10 minutes for a sandwich is ridiculous. Jimmy Johns from now on.

This location was not clean. Floors not swept. Bathrooms not kept up with. Slow service. Cashier was very slow when taking order and asking questions. Takes 15min to make one sandwich. Also has no Ice in their ice machine. read more

Firehouse Subs - Sandwiches Near Me - Henderson, Nevada

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I don't know what these other reviewers are referring to, because my husband and I were first timers yesterday and had nothing but an awesome experience!! We are both very picky with customer service and food and we were not disappointed at all!! We will definitely be back frequently! Nada helped us and she was so great!! read more

Absolutely love this sandwich shop, didn't know about it until my sister showed it to me. It's one of my top places to go for lunch, also absolutely love the lemon cookies! The only thing I do recommend is not ordering the cheddar brisket, it is absolutely disgusting. Meat tastes dry and the sandwich has no flavor. Other than that would recommend coming here, customer service is exceptional! read more

Ordered online for pick up at 1:15pm. Receipt said it was made at 10:55am. It was ice cold. Never order online they will make it 2 hours early. read more

This was my second time at firehouse subs and the food is amazing again! The customer service was incredible again, very pleased with everything ESPECIALLY today if you donate a 24 pack of water today your medium sub is FREE! That's right, FREE!! read more

Not sure how you can come to a place for lunch and 3/4 of the sides are not available. The million choice soda machine was out of all regular soda options and left with all diet. Management needs to fix all these problems before I ever come back to this location. read more

I asked for an Italian sub they were no help and made me a cheap ham sub and i paid almost $11 for it. Fire house subs you may have made a terrific profit on me with this order but you lost a returning customer.i will never patronize any fire house sub shops in the future. read more

Love this location, all are awesome, but this is the closest to my house. The staff is super friendly, the food is always excellent and these guys are so fast!! The store and bathrooms are always clean!!! Still my favorite sandwich chain!!!! read more

I ordered a sandwich and explicitly stated no ranch, but they put ranch on my sandwich anyway. It was a take out order so when I arrived home and found out I called the store. The Firehouse Subs staff were uninterested in helping me and refused to give me a refund. I'm never eating here again and if you're looking for a good dining experience I suggest you avoid it as well. read more

You provide an update thanking me for providing this information, however the problem is your policy. According to the store manager it is your policy to skip making phone and online orders, and focus on in house orders. While I understand this it is still unacceptable. I expect my order to be ready at the pick up time provided. Further more when I call to voice my concerns to Jessica the store manager she gives me attitude. This is exactly how to lose business. I will be making a complaint to the health department today. read more