I'd never heard of Firehouse Subs, but I'll tell you a secret about them. If you go to their website, enter your birth date and other information they promise to send you a coupon for a free medium sub. Well, they sent me one for my birthday this year. It came a little late after my birthday, but I've been holding onto it for a convenient time to use it. Last night I was in Brier Creek so after a study session I dropped by to get myself a sandwich. Bright red with firehouse and firefighter decor from the walls to the condiments to the theme of the subs! How fun! I walked in and they greeted me, "Welcome to Firehouse!" Why thank you, I thought. I picked out a number 5 Italian Sub and accepted the offer for it to be slightly "involved." An involved sub means that it has lettuce, tomato, mustard, and mayo on it. It might have onions too, but I'm not positive. I'm kinda plain so I just stuck with the mustard and mayo. I went ahead to make it a combo with the chips and drink which would cost about $7 or 8, but my coupon made it $2.81. What a deal! Normally I'd grab my sandwich and go, but there weren't too many people and the guys working there were so kind so I thought I'd stay. I'm all about welcoming people and making them feel good, so it's nice for others to do the same. It makes you feel like you belong, which is why I found a corner to set my books down and pull out my laptop. Not too long later one of the young men in there who'd made my sub brought me my food. I was surprised and apologized for not coming to get it, but he said, "No, I figured I'd bring it to you since you're keeping us company in here tonight." Served with a smile. :) My sub was cut neatly in half and was made perfectly. Just the right ratio of mayo, mustard, Italian dressing with the ham, proscuitto, provolone, and whatever else of Italian meaty goodness was on there that I lost track of. Not too long after that the gentleman who must have been the shift manager came in. I'd called before coming to ask if they had wireless internet. He asked if I was the one who called and when I was responded yes he asked if I could access it. I told him that no it wasn't working, but that was okay. He apologized for it not working properly and I reassured him that I'd probably work better without it for now. The third gentleman, who had taken my order, was now cleaning up and paused to say to me..."oh, Happy Birthday by the way." He'd read the card I'd brought in. How kind. I didn't have the heart to tell him that I'd been holding onto this card since mid June and my birthday was almost 4 months ago. All 3 of these young men were so very kind, diligent, welcoming, and such attentive individuals. I don't live too close so I don't see myself going there too often out of convenience, but what a great experience I had. Very genuine. A man was waiting with his little daughter for her food and they were talking about how she could be a firefighter even if her Dad didn't want to be one. The same gentleman who brought me my food brought her a firefighter hat and she smiled. Then after the father and daughter left he noticed my smile and said, "wasn't she just the cutest?" I said, "Yes, she was." There was such character and there were all kinds of interactions that I observed while working and eating in there for an hour. I will say that it's a little higher priced than your regular old Subway, and I don't think there's a million of them. They're open everyday from 10:30am until 9pm. The sign on the door said it was founded by firefighters in 1994. Again, so neat and how fun is that? read more

How hard is it to NOT put mayo on an $18 sandwich?????????? I asked for no mayo. He rung up "no mayo", and guess what! The sub has mayo. I'm going to return this same exact sub tomorrow to get my money back. Make these subs cheaper if you're not going to listen to your customers. Jersey Mike's has better sub for cheaper and they actually listen to your order. Thank you TrashHouse Subs. Only time I'm going here again is to complain about my order in person and get my money back. How hard can it be to fix a sub in the correct way when I'm the ONLY customer in the building? It shows a lack of care. Makes me wonder what other issues are going on behind the scenes. If you all wanted to scam me out of $18 then next time just take it at the door as soon as i walk in. read more

Tasty subs! I ordered on Postmates for pick up and used a BOGO free promotion. I ended up getting two Italian subs. I loved that I could customize the subs in the app, even on Postmates. I loved that the sub was a bit saucy: it comes with mustard, mayo and Italian dressing. The white bread was nice and each sub had a decent amount of meat and other toppings on it. read more

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Great location - gets busy during the lunch hour friendly staff. Cant go wrong here. Please is clean. No complaints. Parking sucks during lunch hour so plan accordingly read more

NOPE. placed an online order, paid, received order confirmation and receipt for this location. When I arrived , the employees were hiding behind some takeout boxes, eating, and ignoring me. When I finally got their attention, they didn't recognize my order, even though I showed them my acknowledgment and my receipt in their app on my phone. They refused to fulfill my prepaid order and told me to contact customer service. REALLY? In my book, the self-described store manager is customer service. I'm never going back. They took my $10.00 and kept it. FYI, there is no number available to reach a real person in customer service. I do not recommend this place to anyone for anything. read more

oh my god never order in person, actually just go to a different location.. i had to repeat the same ingredients 5 times to a cashier and he still managed to get it wrong. there was 4 people in store and like 1000 orders ready for pick up yet it seemed like it took everyone at least 20 minutes to receive their order. This taste so terrible just because an incompetent worker had the auditory processing skills of hellen keller. it was like 4 ingredients. this is literally terrible i was just trying to get an item i had before with the receipt so i wouldn't forget but somehow he did. with a screen to put it all down right there. read more

Forced tipping before the food is even seen. The young lady who took my order was pretty rude too. The way it's set up I felt I had to tip to keep her from messing with the sandwich. I even filled out the redundant questionnaire/ survey online with no response. Ended up not risking eating the sandwich after the long questionnaire. No trust after plenty of time to think on it. I just want my tip money back. Nothing more, nothing less. read more

I ordered on-line today, when I arrived to pick-up my order I saw then fixing a child sandwich. I thought that was probably mine and when the they placed 3 adult size sandwiches in a bag. They then stapled the receipt and placed it behind the counter and walked away and started filling other orders. I could read my name on the bag so I finally got the attention on 1 of the 3 workers and asked for my order. He handed it to me and walked away. I waited to see if he was getting the drinks, chips and rest of the order. He did not, he started working on a another order. I interrupted him and ask for the rest of my order. He handed me a couple of cups and motioned towards the chip rack. One of my items was a childs combo with apple juice and a brownie. They were not in the bag. I again interrupted the workers and ask for the rest of my order, they handed me a brownie and just walked away. After a few minitues when it became obviouse they were through with me I again asked them for the apple juice. I said are you just going to ignore me about the juice? They talked amoung themselves and I heared one of them say "no one ever thought me about juice". He walked to the back area and looked in a couple of freeezwrs, found nothing so simply went back to work on other orders totally ignoring me. At the fountain drink machine I found several flavors to be "unavailable". I finally just left with out ever getting the apple juice I paid for, different fountain drink flavors that I didn't really want. In their defense they were very busy, only 3 workers and a long line of customers. The food was good as usually. read more

They did not serve my orders!! Employee Mateo Rodriguez says he doesn't see the 3 online orders placed for 2:30 for Jeremy . One at 2:25 one at 2:30 and one at 2:35 for 3 brownies and 3 subs (pulled pork,brisket and Cheddar and pepperoni meatball) I'm pissed They brushed us off and said they have other customers and didn't care that I had just placed 3 online orders!!! Showed receipts from online order and everything and they didn't care Emails jeremysamazon28@gmail.com jeremyh421@gmail.com & onlycashcounts1000@gmail.com read more

I have been to this @FirehouseSubs about three times. My boys enjoy eating at Firehouse. I personally think the best sub is the #10 Beef n Cheddar Brisket. It's soo tasty. On your birthday if you go in they will give you a free sub. There is no coupon required, but they might ask for your ID. The staff is friendly, and the food was hot and fresh. They do have one of the Coke Freestyle machines also. #291 read more

Firehouse subs makes a great sub. There is no doubt about it. My favs are the Italian Sub "fully involved" and the Brisket sub. THe subs are also very large and filling. I love that they put them in a carton, instead of wrapping them up on to-go orders b/c it cuts down on a mess. My gripe w/ this location is the customer service. I usually come at dinner time, and there is rarely anyone there. Last night, I walked in to an empty restaurant, and all 3 workers just stared at me. No "welcome to Firehouse" or "Hi, how are you". Not even a "What can I get for you." Just stared at me, waiting for me to order. When they gave me my order, no "Enjoy" or "thanks for coming" or "have a nice night." However, they had no problem talking to each other. I have worked in the service industry before and that is why this is a major turn-off for me. I could overlook it if it was a one-time thing, but it's an every time thing. Extremely rude. read more

Ordered the steak and cheese. Got something that wasn't that. The sandwich is advertised as having "steak, melted provolone, sautéed peppers and onions, mayo and deli mustard". What I got was a piece of bread with meat and some kind of gooey white cheese on it. No peppers and onions, no mayo, no deli mustard. The kids working here were all having a real good time. They weren't fixing good product. Last time I'll come in. Waste of money. read more

5 Stars on my Italian Sub. Creamy, juicy, and savory. It made my day. It was worth finding on our gps although we had a time finding it. The guy manager was helpful and friendly. I like that this place has over 20 hot sauces to try. read more

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We love Firehouse subs, but this location is probably the worse I've been too. The staff rarely gives you the "Welcome to Firehouse" greeting when you walk in the door. There's usually teenagers behind the counter cussing and talking about inappropriate things. We were there this weekend and almost every drink in the soda machine was out of order also, except there was 6 people behind the counter having social hour instead! Food is great but the environment ruins it. We decided to just head to Cary location instead. read more

I was craving a hot sub and decided to swing by firehouse subs ! It's located next to the pei Wei in brier creek. I decided upon the New York steamer? Fully involved with no lettuce or tomato. It was beef,pastrami, melted cheese, and Italian dressing. Pros: My sandwich was amazing. Just what I wanted. They made my order quickly. The staff was nice. Cons: the location was sort of gross. They had no caps for the drinks and there was garbage everywhere. I enjoyed my food and I will probably eat again but at the Cary location. read more

Firehouse Subs - New York steamer (I think ) - Sandwiches Near Me - Raleigh, North Carolina

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I totally understand current issues with supply chain and rising costs for these fast food restaurants. However to order a small sub and barely even taste the meat because it was almost non existent is just unacceptable. $6 for 2 overly toasted, dry bread slices with some sauce and a thin slice of meat means never going back. read more

Today just might not be my day for eating out. This was the second place that I went for today for lunch. I saw the kid making sandwiches take out the garbage just put it outside of the door in a big pile and then come back in and with the same gloves that he had on, start pulling bread down and cutting it to make sandwiches. Will someone tell me how that is sanitary? read more

Never going back here again. The drink and pickle was bigger than the steak sub. I will never go back. The only way I will eat here again is if we have a luncheon at work. So disappointed. I should have went to Harris Teeter. read more

Tried to recreate jersey mikes sub in a tub and got fail in a mini container for $7! Looked like dog food, super disappointed!!

good place for a quick lunch. their subs are decent and portions are good (a med size sub is plenty). I do like that they serve hot subs in addition to cold ones. The restaurant is clean, but a bit cramped with all the tables inside. Also, they heavily market the fact that they have a coca-cola freestyle machine, but I prefer the old school fountain drinks. They never taste like they're supposed to out of the freestyle machine in my opinion (the syrup to bubble ratio is always off). read more

Firehouse Subs - #8 engineer sub: smoked turkey breast, sautéed mushrooms and Swiss cheese. - Sandwiches Near Me - Raleigh, North Carolina

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The Italian and Steamer subs were great. Very meaty and fresh. Will be back. The rolls were fresh as well. They were ready on time and as I picked up was greeted with a smile. What's not to like? read more

This is my husband's favorite place to eat. I love the fact that they have a daily sandwich special each day. Also love the variety of sauces offered. Also the staff is always very friendly, we are always greeted immediately and quickly helped. I recommend that you check them out. read more

Definitely recommend trying the smokehouse beef & cheddar brisket sub was on point dope soda machine and quick service read more

Firehouse Subs - Smokehouse beef & cheddar brisket, best sub on the menu :) - Sandwiches Near Me - Raleigh, North Carolina

Been here three times in the last month and everything is always great! The staff are always pleasant and my sub is always delicious! Always fresh and flavorful. One of the best sandwich shops in Brier Creek! read more

Wow. Don't usually review fast food places - but this was an exceptional experience. The staff was extremely helpful and friendly! I know that should be a given with customer service but it just struck me today how that's not usually the case these days and everyone here was really great! And the food was also really good and quick! Everyone even smiled and said have a nice day when we left!! I'm coming backs here!! read more

The experience at this restaurant was bad from the moment we ordered food. The woman taking orders was very rude and short with us. She seemed annoyed the entire time she took our order and had an obvious attitude. Our sandwiches came out with no pickle despite asking for them. Additionally, neither of our sandwiches were very hot despite both being hot sandwiches. They were somewhere between cold and warm with soggy bread. To top it off, I ordered light onions on my sub but received a sandwich with a disgusting amount of onions. The sandwiches looked like they were thrown together. Overall, disappointing experience considering other locations we have been to are much better. We didn't finish our food but we also didn't want to send it back considering how rude the cashier was when we ordered. read more

Very disappointing, I have visited Firehouse subs in multiple states and this by far is the worst. I ordered a Large New York Steamer sub and the location put a little more than half the meat you normally get at other locations (my favorite location so far has been North Florida 5 Stars). There were only 2 people ahead of me in line yet it took 12 minutes for them to get my order. They handed my sub to me shortly (3-5 minutes) after placing the order but after eating it I can see why, there was very little meat on it and I am still hungry! Not what you would expect for $9.48 (that was the sub only price to go). Also very difficult to find a spot to park in the center, cars for this center were parked all over the side of the road making it difficult to even enter the shopping center. read more

Went there and ordered 3 subs. Order made was incorrect. Checked on screen before paying and 3rd sub missing. Paper receipt had incorrect toppings. However, because of how they handled the situation, I will not come back. Poor customer service with no greeting at counter, no listening of order for correctness, and abruptly turning your back after saying rudely" have a blessed day" . These employees ( 2 male and 1 female) will remind me to go elsewhere next time. read more

Staff was very friendly and helpful with menu. Ive only had the the new yorker but its good. This is in my neighborhood. Will be back just for the great service during the.lunch crunch. Awesome job read more

Food good but service slow. Tables all dirty. After I asked for table to be cleaned, it still wasn't done until our food came and we asked a second time. Excuse was that lunch crew didn't clean.... REALLY??? It's 7:00pm!! And, they didn't bother to clean the other tables. Owner needs to train these young people on how to run this place. read more

I have never been a big fan of Firehouse subs, but my husband is so we eat here occasionally. Each time we've been to this location, the service has been slow and there seemed to be more hanging out and socializing going on than making subs. Most recently, my husband called in an order because we were on that side of town and he wanted to pick it up on the way home. We live a good 30 minutes away so we were very displeased to find that when we got home BOTH of our subs were incorrect. It's not like we could go back and get it fixed. We both wanted our sandwiches pretty plain and basic- meat, cheese, and condiment. Instead they were piled high with a lot of extras. It was so much and so melded together that we threw both sandwiches away- what a waste! read more

Recently went to Firehouse Subs for a Friday lunch. It was not too crowded but service was unnecessarily slow as the staff preparing the sandwiches were more interested in chatting and joking around with one another than they were with working. This crew would never make it as actual Firemen as the burning house would be gone up in smoke long before they got there. By the way, the pork and cole slaw sandwich was dry. They did not include any sauce with my takeout and had to add my own when I got home. read more

i come to this location often because it is right across the street from my job and i've never had a problem with this location. I always order online because it makes for easy pickup while on my lunch break. Today i was really disappointed with my order. I customized it without onions,tomatoes and mayonnaise as well as i added jalapeños. When i opened my sandwich back at work i was upset to find all three things i asked to not be on my sandwich... on my sandwich and no jalapeños were added. Not to mention the staff was not very friendly or polite when i came inside to pick up my order. I assume the staff was being lazy when it came to making my order, but everybody has bad days. Hopefully my next order will be correct. read more

This place is awesome! Within 30 minutes they filled a 30 person order with no notice. Food was well organized and waiting for us when we arrived. Thank you!!!! read more

Great service - great food - i had the hero and the wife had roast beef - she likes the meat cold and bread toasted so usually difficult for shops to get bit right but not this Firehouse - they rock it!! read more

Love firehouse subs. Wish they were in the Midwest. It gives Potbelly a run for their money.

The subs are good -- standard firehouse subs, which are good. The customer service is subpar, though, for a firehouse. Have been there over 10 times, and nearly every time, it seems that the employees are very aloof, slow, and not very friendly. No greeting, no 'thank you', and no smiles. I think an increased owner presence or supervision may be beneficial... read more

This use to be a very good restaurant, we have been going since they opened up. The past couple of months they have been very marginal. Every time we order it to go they never give us a pickle, even if we ask for one. Also their subs are quite small now compared to what they use to be. Unfortunately, we will not be eating at this location agai read more

Been going here for years and absolutely love it! The staff is always great, even when there's a line out the door! Best hot subs out there! Highly recommended for sure. read more

Extremely slow! I wait forever to get a sub that shouldn't take very long to make. Been here multiple times and have developed a different strategy to eating here. The food is fine but the service is horrible, you MUST call the order in. If not, you will lose your mind waiting for them to make a sub. read more