I have been to Firehouse Subs south Reno NV location 2 times. The first time they misplaced my order. The second time they ran out of bread. Both times I stood around 15 minutes before I asked about my order. How could you not plan to make sure there's enough bread? There were 5 teenagers at the front, standing around, talking, laughing, and one even dancing. Someone else came out from the back (kitchen?). Food is good, but not good enough to deal with the lousy service. read more

This review pertains to the new store at Damonte Ranch. I understand new restaurant growing pains and right now your pains are evident. I ordered yesterday, and made two special request, light mayo and to put the chopped pickle on the side, what I received instead is a sandwich with chopped pickle on the sandwich, no dill spear and a thick coating of mayonnaise. My spouse asked for extra tomatoes and he has a picture show 3/4 slice of tomato on his sandwich, what part of this fulfills the request of extra tomato? The bread was tough, obviously you need to have your sub prepared as hot so they steam the bun otherwise it is not that good. I ordered the sandwich cold purposely as I do not like the soggy condition of a steamed sub. By the way there is no way to let Corporate know how disappointed with the product as the Reno store is not listed, so really this is the only way to let you know that the sub was "MEH" and you have a long way to go. In a town that has good alternatives, I urge your staff to PAY ATTENTION to the order and make it right or risk future patronage. My visit was at 6:15 PM on Wednesday, May 20, 2020. The store was empty and hardly busy so your staff cannot claim they were "rushed" to make my order. I plan to order again, everyplace can have a bad day, but when you are new in Reno and you want to make a good impression, the impression you left was MEH! On the corporate side, your app is poor and buggy, we tried to order this past Saturday and I could, but my spouse who actually likes you and has had the app for awhile could not, so there was a lost business opportunity. I lost my first user reward for signing up as well because I was not going to a place where I could order but my spouse could not. These are easy errors to fix why did you make it so difficult? Maybe it was warning sign to expect disappointment. read more

The subs here are freakin delicious. I can't believe I ever ate at a different sub shop with this place in my neighborhood. Never again.

Nothing special - it sucks that the hot sauces are still community style during COVID I feel of firemen are part of a Union than the firehouse subs employees should be part of the same employment union. Protect those that are raising money in your name. read more

The sandwiches are amazing especially the Cajun Chicken but the service is spectacular. There's a young man there that's so nice, caring, and very considerate. Just wanted to do a shout out . read more

Not sure why a restaurant that is open for dinner would tell their customers that they need to leave at 6:00pm. Dropped in for a quick bite to eat for dinner and we were told that they closed in 2 minutes, 6:00pm. They were willing to let us get our order to go but we couldn't stay and eat. I'm sure it's because they don't pay enough to retain staff to cover the dinner shift. read more

Yummy! Really enjoyed the food, the service at this location. The staff is extremely helpful and nice and this restaurant is always clean and well stocked. read more

Great sandwiches! Oh and you can't forget to get a cookie, sooooo good. Glad there is a location in Reno now. read more

Firehouse Subs - Smokehouse Beef & Cheddar Brisket - Sandwiches Near Me - Reno, Nevada

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Ordered Turkey and provolone, received Turkey and ham. unfortunately took it to-go, so ended up just throwing half the meat away. Bummer.

Me and the wife stoped here close to closing. We were starving and while I have the pastrami normally, the owner was manning the station like a true champion. I asked what he would recommend and he directed me to his favorite sandwiches. I took his recommendation and the sandwich was bomb! These sandwiches were Cajun chicken and the firehouse hero. He was on point with info about them as well as info about the history of the chain. Thank you sir for great service and for giving us your undivided attention. Great place to visit!! read more

6 employees behind counter. Two customers. Over ten minutes to get a simple sandwich. Employee conversations revolving around how old they all were. Zero customer service. read more

I normally love Firehouse Subs but I don't know what's the deal with this location. Last time I ordered from here, both my breads were soaked. It was not appetizing at all. The first time was awesome but this time it wasn't so I'll just with in the middle of the road rating until next time. Oh by the way, hot subs is the only way to go here. read more

Varied menu. I like the option of getting double meat. It's nice to have a sub sandwich at least warmed, although they're cold if we take them home to eat. A couple of annoyances: We always tell them we don't want pickle spears with our sandwiches, and we always get them. The other is being asked if we want to donate to their fund. Who knows if it's legit? read more

Always a go to place for me for good hot subs. Service could be a little better, quicker on the orders

Place is empty and I'm waiting at 30+ mins for a sandwich. For people that come here on a lunch break don't roll the dice, your break will be over before you get your food. If you don't have the staff to keep up with online orders maybe you should suspend it so people don't waste their break here read more

So I'm VERY picky with my sandwiches. Several other places in town have disappointed me. I only got one sub so far, but i got the Italian and it was DELICIOUS. I got whatever it normally comes with (except mustard), got it toasted and it was perfection. Best Italian in town; and my favorite sandwich spot so far. read more

Absolutely no problems. Was picking up a postmate order at first and after delivering it, decided I had to go back and get me one as well because it smelt so good. I came in early for my online order I placed and they were bagging it up as I walked in and one of the workers had spidey senses and said my name immediately. Seems like friendly and fun staff:) read more

Waited over an 45 minutes for 2 subs, while two kids behind the counter didn't look like they were doin much. Wouldn't recommend this location. Would have been nice to know the wait time before I ordered. read more

This is the worst store ever! They don't clean, Shelli is highly disrespectful and rude. My food was over cooked and they had cockroaches in the bathroom! Completely disgusting! Horrible store and ownership! read more

What a great experience! I was a first time customer and stopped in because I saw they offer a gluten free sub. I have celiac, and it's VERY hard for me to find a good sandwich, let alone a sub! The experience didn't disappoint. The staff was knowledgeable, helpful and went the extra mile to make sure my food remained gluten free and safe for me to consume. Quality service, excellent sub! read more

After returning to this Firehouse location several more times since my first review I'm happy to give them another five stars. They have been great every time. This last trip there we ordered and ate in the restaurant and it was even better. Hot and fresh and perfect. The staff is really friendly and helpful as always. I'd give them more stars if I could. read more

My new favorite sub place!! They put so much meat in each sandwich! And they're served warm. Service was great both times I have been and so was the food! Affordable and delicious! read more

Some staff are rude, they have no respect for your time, it doesn't matter if you're waiting, it only matters if their systems show they still have time. read more

I love this place! They are so friendly and make some of the best sandwiches in town. read more

Firehouse Subs - The Firehouse Hero - Sandwiches Near Me - Reno, Nevada

Just ordered for the first time today after hearing about you guys some time ago. We can't say enough good things!!! Your food SMELLED delicious before it even came out of the bag! Everyone was more than happy and satisfied with their sandwiches. Thank you! This family will be back. read more

They are great here. Friendly and helpful. The sandwiches were just as ordered, perfect

Just put down my first Firehouse sub and it won't be my last. Their steak sub is off the charts. Order was delivered right on time to my office by a very nice young lady. Two big thumbs up. read more

what the other costumer said about 45 minutes waits for 2 subs and 2 kids playing around behind the counter is true.trouble food,long wait,over priced.my 1st and last visit to fire house subs.you can get much better sandwiches from Sprouts for $5.95 in less than 5 minutes.why pay 3 times more and wait 45 minutes for ur order. read more

I just had the best sandwich in South Reno! Turkey ranch bacon club on wheat was BOMB! Thanks Joel for doing a great job!