This restaurant is an absolute disaster. I ordered catering through a third party and they would not answer the phone as the order was an hour late. Finally the manager told a representative from the catering company I use that he would not help us because he quit. My lunch was never delivered as the driver stole it.... if they ever even made it in the first place! My lunch was absolutely ruined. This isn't the first time they have been late or had issues. I will never use them again. read more

This was a pretty good sandwich! I'm not really ever in the mood for a sandwich, and I detest hot subs for some reason (TURKEY AND MELTED CHEESE DO NOT GO TOGETHER) . My husband had been talking about this chain since circa 2008 when we lived in Arlington, and it took a girlfriend of mine recently mentioning how good they are to convince me to try it. Anyway, so I went in with high expectations. Today was cold again in Austin (boo!) and when we pulled up the windows of Firehouse were foggy. Good sign of warm food cookin' inside. The kid who took our order could have been friendlier, but maybe he was having a bad day. I got the smaller meatball sub on white. My husband got the larger brisket sub. They came out in a decent amount of time. That sandwich was GOOD, y'all! The bread was soft and warm, the sauce and cheese were warm and yummy, and the meatballs were really good. Not too big either, the meatballs. My husband really liked his sandwich, too. So with the exception of that kid's poor attitude, this was a great experience! We'll definitely be back for their yummies again =) read more

Firehouse Subs - Medium meatball sub on white. - Sandwiches Near Me - Round Rock, Texas

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only writing this review since the the cashier was so rude! I got there at 3pm and placed a sandwich order for myself and the lady ( she was middle aged ) was completely nasty to me. I get it like we're humans we all have bad days but don't bring that to work with you. Totally put a little damper to the great mood I was in! Be more careful with the people you hire. Prob going to a different location for now on. read more

Decided to try something different then the normal pizza or Chinese delivery....Found this on the delivery app and glad I chose them.... Delivery was quick enough, driver was polite and food wasn't messed up from shifting around in the car. The sub...Pastrami with wheat bread...was pretty darn good..mind you tho, not the normal pastrami sub that you'd get in Calif.......this was Subway type of pastrami...just with better and MORE meat....Lots of meat, nice healthy amount of lettuce(love lots of shredded lettuce)....only with there was more tomato and onion(2 tomatoes on a large sub) and "strands" of onion...like 3 pcs of onion....but overall a very good sub...Calif. good....meh...but think they are 2 different "beasts" when comparing the types.....I will always love the pastrami subs I got in SoCal....just perfect...but here, it will do... The wheat bread...average at best..nothing special nothing really wrong...this is where Subway outshines...their variety and freshness.. Also got a brownie...meh, more of a gas station bought type then one made at a food joint. Don't think I'd order that again...just not worth it. Overall, FAT MAN APPROVED!!! Will def. be ordering again and trying out some of their other subs......and maybe the cookie they have(better be as good as Subways!!..lol) read more

Lisa Stutzman should not be working the cashier. She is not customer service friendly and not someone you should have representing the firehouse sub name. Out of all the firehouses I've been to across the US, I'll never be coming back because of her. Put her in the back where she doesn't have to interact with customers or you'll surely lose more customers! read more

Attempted to place a delivery order. Received a call a few minutes later that they were out of Coke, but had coke zero , diet or or I could get a fountain drink. Online it shows several options for other bottled sodas, so I told the guy that I didn't want diet or a fountain and to tell me what other bottled options he had. His rude, condescending reply, "I've already told you the options." No excuse, told him there was no need to be a dickhead and to cancel my order he refused saying I had to call Grubhub which I did and they were super friendly. read more

The first time I ordered it was really good....this past order...wow, what a difference.....chili was filled about 1/4 full and didn't have xtra cheese that was ordered...over 5bux for much less then what comes in canned chili, ordered 3 bottles of soda...the diet was a bottle, the regular were can...over 2bux each for can coke...wow....and 8bux for a small sub that is like 2-3 bites...needless to say this is the last time will be buying from them.....will say the large sub was decent, but def. does not override the other issues.... read more

Don't waste your time or money. Service is awful. How hard is it to get an order correct. And it's always super smoky in here. I guess the vents don't work. read more

Came here twice this week. The first time I came it was really good. I had a small turkey bacon ranch and it was simply delicious. I came back here after service on Saturday right before my LDC meeting. I ordered the same sandwich and they put waaaayyy too much ranch on it. I guess it depends on who makes it. read more

I ordered from door dash and my food was pretty soggy maybe because the driver was 15 minutes late. I talked to the manager on duty about taping up delivery bags that go out for customers piece of mind that our food is safe and untampered with. He explained how they didn't tape up food and kind of rushed to get rid of me on the phone. I hope he really takes the advice for consumers health and piece of mind. read more

I personally believe that U.S. Austinites are unable to find this place because, uhmmm, some people out there in our city don't have maps and uh, I believe that our, I, education like such as uh, South Austin, and uh, the Round Rock, everywhere like such as, and I believe that they should, uhhh, our education over here in the Yelp should help the Austinites, uh, should help South Austin, it should help the Georgetown and the Travis counties so we will be able to build up our future, for us... to eat pretty good subs. PS Don't follow the map, it's wrong. read more

Hot steaming piles of meat on hot poufy bread. It's hard to go wrong and Firehouse does a couple of things very right: -- Steamed sandwiches. Whaaa? -- Nice portions -- big but not gutbusting -- Cool new soda dispensing machine -- Great chips selection -- 1 billion hot sauces -- 1 billion smiles when you walk in Sure, it's a chain but it's got a good story, peeps are friendly, it's reasonably priced and you dont feel like the meat was at one point pink slime. They offer something different than your typical sandwich shop and given the limited selection of spots around Dell, 'tis not a bad spot at all. read more

If you want the best sandwich in Austin you have to travel to Round Rock, but it's well worth the trip. Firehouse subs kicks the pants off of Austin sandwich places..... its the new reigning champion of the sandwich showdown (previously held by Which Which). I should state that Firehouse is a chain.... I don't want people showing up for some "mom and pop" experience and come looking for me. Even though its a chain, it's far from the "wal-mart" chain genre..... the staff is friendly, and the proceeds go to Firemen. Lets be honest, Austin seriously sucks in the sandwich department. If you want a good sandwich you have to go to a chain. If you want the BEST sandwich you have to go to a chain in Round Rock. I know for you Central Austin people Round Rock seems like another planet, but it's time for you to leave the comfort of Central Austin.... there is a world of strip malls, big box stores, mini vans, and amazing sandwich's waiting for you. If you hate it, you can send me a nasty message, but I can almost guarantee your complete satisfaction. If I were rich (and lets be honest, I'm not, or will never be), I would give you a "money back guarantee".... it's that good. read more

Everyone has told me to come here to get the italian.....so, earlier this year, I did.....what the heck? I was unimpressed. I love the firehouse theme and that they have actual fire-fighters with their stories printed on the drinking cups, but this place had yucky food. I liked the staff, but whatever we ate made us all sick.....I mean, sick......so I will not go back there. It was just not right for me and the people that went with me. Sorry! read more

Got there to get a meatball sub to go. 2 people in front of me, yet it still took 20 minutes to get my food. Got back to work and my meatball sub was cut in two and in two smaller containers. Went to pick one half up and it fell apart. The bread was cut open like a hamburger bun. How the hell do you make a meatball sub and cut the bread like a hamburger bun? So, I'm at work, eating this with no utensils and 3 napkins, and all the meatballs are burnt on one side. Obviously I got the meatballs left at the bottom of the metal pan that had not been stirred. It was nasty, I was a mess and I wasted a lunch hour on this crap. Attached is a picture of the second half as I tried to pick it up read more

Firehouse Subs - Sandwiches Near Me - Round Rock, Texas

Firehouse Subs is pretty good. The subs are pretty big and they put on a lot of stuff, and they're tasty. The whole place is firehouse-themed, which is neat and I bet kids get a kick out of it. Now, I like all of the different sub shops for different reasons. Firehouse doesn't get their sandwiches as hot and toasty as other places (they advertise it being "steaming hot" and it was just sorta warm). I prefer it over Subway and Thundercloud, and if the sub was toastier than Quizno's then it would rank higher. Then it would be just below Which Wich. read more

If your idea of "good" is "giant", and you like sweet meat, this is your sub shop. It's a big sandwich. It's a sweet sandwich. It's a big sandwich. (yeah, I know I said that, but it was pretty dang big) I don't know why all of their meats are so sweet. The only thing I can figure out is that sweet meat goes well with hot sauce, because they have about 30 different kinds of hot sauce you can add. For those of us looking for good quality meats and cheeses on good quality bread with fresh produce... well, keep looking. Also, I think this is a steamed sandwich. it's warm, but not toasty. I'm guessing they aren't putting it in a microwave but some type of steaming device. I'd give it somewhere between a "meh" and "ok" read more

Love Firehouse. This location is horrible, the manager is ridiculous and the team members are looking up to the not so great manager. Went in after making an online order which was supposed to be ready at 11.45am. There was a short line but not too bad. My order was paid for and I walked in at 11.40am. I asked one of the employees about my order, she went and check a bag on the back counter and said it wasn't ready yet. I stood there and waited. At 12pm I asked the manager about the order and she said "the girl told you to stand in line", I replied with, no, she said it was not ready. She went and grabbed that same bag, 20 minutes later, and said we told you to stand in line, I'm not trying to be rude but she told you. Excuse me? It's lunch hour and you treat people like this? read more

Ordered for my office twice now and everything turned out great! Keep up the good work firehouse!

Normally I would get the same sandwich no matter the place I went to, but this place had so many good sandwiches I had to try different ones. That's how you know it's good read more

I first came across this place while living in San Antonio looking for a New Sandwich joint. I love when you first walk in you get the smell of fresh bread baking. I love their pickles that complementary to the meal in fact I never liked or eaten pickles before having them here. So far I've had Hook & Ladder, Italian, Engineer, and Firehouse Hero. It's also a plus when the kids meals come with either chips or small packet of Oreo cookies and a firefighter hat. read more

What an awesome place. Clean, quick and plenty of seating. Mildly busy but absolutely no waiting for sandwich's. First time here and will definitely be back. read more

First time in firehouse subs in a while and I got the turkey bacon ranch and WOW! It was delicious and the quality is literally almost perfection. Great service on top of it all! Thank you-I'll be back! read more

I had the new pulled pork with the Hawaiian bread and coleslaw. It was pretty good into the first bite but I got tired of it fast. The coleslaw was a bit runny thus making my buns soggy. The pulled pork wasn't exactly what I expected because I assumed it would've been BBQ'd. It just kind of reminded me of Ham chunks. Bf had a Philly cheesesteak without mayo and mustard- it was ok. But the cookie was good! So fresh and soft. I won't be back because I didn't really dig it. I should've gone to Chipotle or something. read more

I've eaten here probably 50 times since they opened a few years ago. Mostly due to co-workers who can't get enough of them. First, I do like a couple of their deli-meat sandwiches. They have the obvious steamed taste, fresh veggies, etc. But they really are over-priced for what you get. The hot stuff, such meat ball and brisket type stuff is very inconsistent. I ate it twice in a row and it was awesome. Then the 3rd and 4th were pretty bad. Overall I'd say that are somewhat recommended. They just need to work on consistency and lower their prices just a bit. read more

I've come into this location twice before. Never a problem. This time, the staff members look unhappy, and do not acknowledge you when you come in. No energy, no enthusiasm whatsoever. It's like the staff doesn't want to be here. I'll be going to jersey mikes from now on. At least they have something to smile about. It takes 2 employees 20 min to make a sandwich when there is only one person ahead of me. Ridiculous. Adios firehouse. read more

Went For the First Time March 17th tried the New York steamer. It was absolutely fantastic. Will definitely return

Never fails....... I walk in starving, and I walk out pretty close to needing oxygen because I inhale the large New York Steamer as if Armageddon were here and I only had 5 minutes left........ Chips too. Guilty pleasure #142. I mean what a terrific sandwich. I was beginning to think that sub shops were all pretty average until I found this place a couple of years ago. This certainly kicks the can of that garbage served at Subway, or the weird, cold bread at Jimmy Johns. And they have the coolest soda fountain on the planet. read more

Pros: The restaurant is a nice little place to catch a quick sub. Firehouse Subs is a decent little place located right around Austin, Texas. The staff is nice and the food is delicious. I recommend the italian sub. Cons: The dinning room is a little mediocre in comparison to the food. read more

This was our first time trying Firehouse Subs...we will definitely be back! The bread was warm and toasty and for the first time we didn't have to ask for extra meat or cheese on a sandwich to taste like it was a decent New York sandwich! It was a wonderful! I highly recommend Firehouse Subs over any of the competition!! read more

Super disappointed tonight. We love firehouse and go pretty frequently. This location is now the closets to us since we moved. But it is so far the worst. We waited a long time for two sandwiches when there was only one person ahead of us. And our sandwiches were cold too! I think we were forgotten and that's why they were cold. And my boyfriends sandwich had tomato's after he said no tomato's. Super disappointed. read more

Decided to take my lady and daughter here for the first time.I been here plenty of times but will not be returning due to bad customer service .place closes at 9pm and walked in at 8:52 and employee rolls her eyes turns around starts complaining to another employee and then she looks at us . if you have something say look at the person at say don't be scared and turn your back. Last time we go to round rock one. This is the first place I've had this happen. Bad customer service at this location. Lock the doors if you going to complain and make people feel uncomfortable at the store while ordering and waiting for food. read more

I had the small turkey, bacon sub with the loaded potato soup. Very fast service and the food was great. I would totally recommend!

Been here many times and today was really bad. I guess it's new management but 4 other customers that ordered after me were served first and then they finally brought it out, in a bag after I told them, ticket showed, it was to eat in. No apologies or nothing, didn't offer free chips, cookie, nothing. Next time I'll hit Jersey Mikes instead. read more

After waiting for my order for an hour and a half , the delivery guy cancel my order and said to bad. It's sad that Gub hub ruined this experience for my family. Luckily Domino's pizza saved us with the late night delivery! read more

I placed an order on line at 11am this morning which was supposed to be ready at 11:12am. I arrived at the location at 11:37 to see a sign on the door that "there will be a 45 min wait. Sorry". I thought surely my order will be ready but when I walked in it wasn't. They had but a Dell order in front of the others. I wasted my time and gas driving down to pick up an order that they had not even made yet! I was also unable to take my daughter her lunch at school like she was expecting. No care or concern at the store level other than shrugged shoulders. I will never go back to this location again! read more

Firehouse Subs - Sandwiches Near Me - Round Rock, Texas

They either need to hire new staff or do a training day. They took 20 minutes to make a small Phil's sandwich. There was one person in front of me. They were back there joking around the entire time you cold tell they didn't care about getting the good out in a timely manner. Me and the customer sat in front of them hoping it would speed their service up but it didn't. read more

Pretty horrible customer service. The employee, who turned my would be sandwich into a kurfuffle, kept on talking about how dirty their area was. He also botched my sandie on account of his dismissal of my sandies modifiers. They also botched my online order the last time I visited. I'm staying away from this location for a while.. read more

Went there for a late lunch on a Wednesday, waiting for my tires to get rotated at Discount Tire. The people that worked there seemed commited to the place, so they are very friendly. I ordered a italiain sandwich (#4 combo), portions on the sandwich was very generous, from the meat to the cheese. Only thing that was a 'minus' was the meat was a little chewy, but all in all very good...most definatly will go back. read more

I really love the sweet and spicy meatball from Firehouse subs, but the last 4 times I have gone in to this location they have been out of meatballs. How can you have signs plastered all over the store advertising their meatballs, yet they are out. The last time I was there it was about 6:30pm and the manager on duty was all smiley and said they would have meatballs in the morning. How would them having product in the morning feed my family dinner? I will not be returning to this location. read more