The last couple of times I went to firehouse the employees were all very kind but the food was soggy however this time at this location Carl went above and beyond to make sure I was satisfied with my order! I appreciate that a ton! I'll be back to this location for that reason! Thanks Carl!! read more

Closed at 7pm. Arrived at 7:03. No reason for this. Jimmy John's is open till 10pm. This is a travesty. The one on bitters stays open til 8 but you can not sit down and eat! read more

Well we made it to a different location and we were greeted with a smile and how can I help you. Nice! Carol I have to say was awesome and nice I guess if we want Firehouse subs well have to take a road trip. Happy family! Thanks the Castillo's read more

Firehouse Subs - Sandwiches Near Me - San Antonio, Texas

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First time customer. Last time customer. Severely understaffed. You will wait an hour for your online order that shows it will be ready in 15 minutes. One kid making sandwiches so frustrated he's throwing things behind the counter. I understand understaffed. Just don't tell me 15 minutes when it's an hour or longer, and that your working on it when your not. Taking 20 minutes to make three sandwiches. What the heck? Someone sound the alarm! read more

Pretty good customer service and food was delicious. To go took a little longer than I thought but not too bad and was during lunch rush around 12:30pm. read more

The fact that they close at 7 NOW and on the website it say's otherwise. I went and drove all that way and come to find out they were close! read more

Good god, why have I been going to subway all these years? I got the Italian meatball sub, and it was AMAZING. Bread was hot, soft, delicious. Meatballs fresh, excellent cheese and seasonin on top!!! To top it off, I had a coupon for a free 32oz. Drink (saved $1.99), and found out they have an app you can use to earn points for free food!!! read more

Firehouse Subs - Sandwiches Near Me - San Antonio, Texas

I don't even know why I'm giving this location a single star. Carol, the manager has yet to give me a call for the sandwich I bought for pick up. Which was completely wrong and when I called back politely to say hey it's okay I have a cafe here at work and I'll eat this just this sandwich is not anything I'd ever eat - can you guys correct it next time? The employee gave me attitude. I called for a third time now in the evening and Lisa an employee, not manager handled the situation by saying she will leave a note for Carol to call... now I don't even want to talk to Carol she obviously is okay with rude employees and not calling back loyal customers. Gino's Deli will now only get my hard earned money and I'll parade around talking about how horrible this location is. read more

Firehouse has always provided a welcome alternative to the ever present Subway franchise, the fact that they are in constant support of fire fighters makes puts this sandwich shop in my top 3 places to patronize when in the mood for a sandwich. (PotBelly and WichWich being the other two). This Firehouse ranks "A-OK" for me due to it's distance from my house. Typically I'll only stop in if I'm in the neighborhood which isn't all that often. I feel like their staff can stand to be a little more perusable (as they are at the other San Antonio locations) however the food is always consistent with my expectations for a Firehouse. I'd also note that the store layout is a bit odd and feels very cramped when dining in. All in all though, a solid 3 stars for this location. read more

I've never been so disgusted. The older woman making my sandwich (during a pandemic) was not wearing a mask. I'm not one who judges people for choosing to not wear a mask. But when you're making my food while talking with bursts of laughter, wear a mask. I couldn't bring myself to eat the food. It was just a terrible experience. read more

Just tried Firehouse Subs for the first time the other day, and no complaints! Pretty standard hot sub kinda place. The location I went had really friend and fast services. I like the theme they've got going on and their support of the firefighter community, pretty cool. I had the Italian and my husband tried the meatball...and we ate every last bite. You can "round-up" your order and the difference goes to charity - nice! read more

This was the most Rude and horrible staff I've ever encountered at firehouse subs... place was clean and everything well stocked... the sub itself was fire had the steak and cheese... now the customer service was horrible we came with 45 min till closing and that's enough time to get 1 sub out before closing, I know bc i work at restaurant... who ever the point person is sucks bc he was giving short answer and not smiling at all horrible customer service. read more

This is a great option if you are looking for a hot sub. They do a decent job making it and the meat is very flavorful. The bread is chewy and delicious as well. The prices are a little high for a pretty small sandwich. But, they always have coupons in the mail that saves you a drink and chips. It also feels less chain-like than subway or some of the other places. Ingredients also taste fresh. read more

First time trying out the Hook & Ladder sandwich. All I can say is that it's a VERY tasty sandwich. I asked the cashier which was their most popular sandwich, and I can see why. Will be back for another one. I give this location a perfect 10 in my visit. read more

Wonderful service. Carl was such a friendly employee and even helped me with my order to save me a couple bucks. Loved his positive attitude. read more

Good food, fairly quick. I had the beef and cheddar sub with BBQ sauce, and enjoyed it. The place is a little noisy, but not badly so. I'll certainly be back. read more

Came in to get a semi quick bite. Ordered one small Firehouse Hero Sub. There were 10 customers in the whole place. 7 of which we're eating. I was waiting for over 10 minutes to get the sub that was way too small for over $5. Tasted terrible. Last time I will be going to any of their locations. read more

I normally enjoy Firehouse sub, but this experience was terrible! While I was ordering the employee told me everything that was going to be on the sub, but once I received the sub it was absolutely plain! I then received the wrong size cups and when I asked the manager about it, she had the worst attitude! She rolled her eyes, and made a face as if I asked a stupid question! Working in customer service most of my life, I know how to treat a customer and I'm appalled that this manager is even that high up, with that kind of attitude. Definitely won't be coming back! read more

Normally I like Firehouse subs but the guy who made the sandwich got me sick. He had on gloves but kept wiping his nose with his gloves on while making sandwiches. He never changed his gloves and continued to make sandwiches. Nasty!! read more

We frequently get lunch here on weekends. Service is great and food is terrific. They have a few kids options, which is always good. I personally like the selection of hot sauces available! Only drawback is the oven can make the place a little warm on summer days. read more

The food is always great....but the lack of air conditioning can totally ruin the experience. The last three times we visited it was so hot and muggy in there. I asked if they could turn it down and they all looked annoyed. The thermostat was next to the drink machine and said 77 degrees. The manager said it's hot because of customers coming in and out. Other restaurants don't seem to have this problem. My husband also asked them to turn down the temp and she said "I already did"....except A: she never went near the thermostat, B: when we left it was still set to 77. My 2 year olds face was bright red and hot too. Not sure how their employees even work behind the counter that hot with the ovens and stuff. Maybe I'll come back in the winter? read more

Always had great customer service here and the sandwiches are consistently delicious. I got like 5 pickles last time I asked for extra. I don't know what else to say really.. it's a sandwich place. read more

Good food, it was 7:45 and they don't close till 9 but they were already putting up chairs. The floor was pretty filthy and the soda machine in need of a good wipe down. I give them a break on those since it was close to closing. I'll come back again but if it's still dirty on the next visit I'll find another location. read more

Rarely come to Firehouse Subs.. probably my third visit ever, but it's close to work so I stopped in.. staff here looks very unhappy. Guy at the front register was short and rude and basically could tell he was annoyed he had to come take my order. Restaurant itself could use a sweep. It's the small things like being polite and smiling at someone when they walk in that makes the difference. At least my soup hot.. With that said, I'll spend my money else where next time. read more

I love firehouse subs! I am a steak and potatoes kind of guy. So I always get the brisket cheddar sub or the steak and cheese. Been consistent every state I've gone to. If you haven't tried it, check them out at least once. About $10 for a combo out the door read more

I have never had a BAD sandwich at firehouse. ..my sandwich was horrible and I didn't know that was possible. The young girl and guy making our sandwiches were too busy playing with one another to pay attention to the quality being served, it was so bad the (manager, I think) asked for them to hurry with our order this was by far one of the worst experiences I've had at firehouse. If I decide to revisit another one it will not be this location. I would prefer my food handled by a person who takes quality and service seriously not kids flirting and playing over my food. read more

The best sub sandwich I have ever had. We had lunch there yesterday and the food is wonderful.

Super tasty sandwiches! I love going to Firehouse, which is definitely an upgrade from Subway and other sub stops. I always feel full and satisfied after eating here. Definitely recommend it! read more

It is with a heavy heart I have to write this, as I generally love their sandwiches and always share that with people I know. Lately, the service has been slacking. I'm the only one carrying the enthusiasm when I order. They forgot to call out my name when my order was ready, but luckily I was nosy and went to the counter before it got cold. While eating, I had to squish a bug with a napkin. Then I noticed a few more bugs down the counter running off somewhere. There was also a hair in my sandwich, but it might have been mine. read more

Love this place! Staff is great and the pickles are to die for! I've been to other locations and this one in Northwoods is my favourite and I will definitely be returning to support our local firefighters. read more

A great hot/cold sandwich place with a great environment and an even better staff! Pickles are amazing and I hate to admit it but I eat here about 2 to 3 times a week. Great place all in all. read more

Bad its a Saturday evening service not good girl with glasses too slow i got my food 30 minutes later . . Never again will i come to get a sandwhich here ! read more