Been wanting to try Fire House subs and my choice did not disappoint. Clever Fire House decor, bright red tables, clean and looked organized. The young lady working was cheerful and my order was ready in a timely fashion, prices were comparable to most other food places. She thanked me for stopping by. I ordered the medium sub, the Italian and it was in a paper bag with the name on it and it came in a sturdy carton like container which was lined with paper so the sandwich was safe from falling apart, I hate that. Sandwich looked impressive, was cut in half and it was delicious, fresh and a generous amount of ingredients. I really liked the sauce. The bread was impressive and freshly baked. Recommend you give them a try and support our downriver business so they can keep their doors open for our community to enjoy. read more

Firehouse Subs - Medium size Italian sub with a dill pickle. - Sandwiches Near Me - Woodhaven, Michigan

I made a DoorDash order which is a whole other snafu but the restaurant cancelled my order (they stated that they did not cancel it, but I do know how to read) so then I reordered and then got 2 deliveries! I called the restaurant and the woman I talked to was SUPER rude. DoorDash was kind enough to take care of the issue, BUT I will never order from them again. Common sense if you see more than ONE order, maybe call someone..... but according to her she did not have time. The forgot my chips BOTH deliveries and made the sandwiches wrong both times! BUT I am sure if I called there she would tell me different! read more

Due to food allergies , specifically ordered NO Italian dressing and NO mayo. Get home ... loaded with dressing AND mayo! Waste of time and money! read more

Until today after eating at dozens of Firehouse Sub locations throughout the country and always experiencing good friendly service combined with excellent food. Today while in transit to a Jersey Mikes I saw the Firehouse sign on a newer building/newer location on Ann Arbor Rd., in Plymouth MI so I turned around and dined in. The help looked and acted like MN ICE protestors, piercings all over their faces, wildly colored hair. The service was a complete joke followed by eating spoiled food (Steak & Cheese & a Meatball sub to eat half of and take the other half home). Firehouse is probably the only place I'll gorge on the food as its always perfect......until it wasnt this afternoon. I've been barfing up my lunch for the past hour. Food was grossly undercooked. The bread wasn't even toasted it was very doughy. Due to the fact 99% of the locations I've frequented are great places to dine I'll most likely continue to frequent Firehouse but will never step foot in the Plymouth, MI store again. I personally do not like throwing up nor having my stomach ache as much as it currently does so I'm not trying to discurage people from eating at their competent locations. Just avoid the Plymouth, MI store unless you do like rude service offered by degenerates and throwing up after a long day at work. read more

I placed on on line order. Could not enter this establishment to pick up my order. They do not have enough staff members to have the lobby opened. So I waited in line at the drive through for 22 minutes for an on line order that was ready 22nd it's ago. Hot food was cold. Cold sandwich was soggy. I do not think I will ever order on line at this location ever again. Better off just ordering when you arrive. read more

Yelp deleted my Review from 5 year's ago I'm reposting from Google. OK very first time trying this chain, great decorative interesting interior. A family visit told young lady our first time I ordered the Brisket Sub large , Club Sub large and Meatballs Sub large all on Wheat and 2 be combos. So like 35 bucks kinda weird vibe, workers nice just not helpful to explain how your system works. Zero mention of loyalty club to get discounts, zero mention of dozen plus hot sauce. Just zero dead heads, no welcome, no Thanks for visiting just plain Jane robot employees, kinda like your Subs nothing special we all agreed. The stand out Brisket Sub and way better the Hot Sauce selection. Once was plenty we eat out 300 days per year and rarely do chains, ,, this the exact reason why non caring employees and bland food. read more

I love Firehouse sun but was disappointed with their customer service today. I ordered a kids meal which comes with a drink. I received everyone's order except the drink. When I called they tried to blame it on the delivery service. I said they can only deliver what you give them. The person that I spoke to said well we don't see a drink on the order... but you know it comes with a drink correct? Yes but we didn't see it on the order... ok so I was required to give my phone number and email.. Why? I know it was just a drink but I only requested what I paid for. The lady didn't even offer me the drink on my next visit! Poor customer service Firehouse!!! read more

I personally do not like their food but my husband does. He orders the same sandwich all the time, the spicy cajun chicken sandwich. Today someone made the sandwich completely wrong. They added tomatoes (my husband is allergic) and no cheese (it comes with pepper jack) and no extra mayo as requested. When I called them I spoke to Sean who claimed to be the owner. He asked me to bring the sandwich back and he would make another one. I said to him well my husband has already started eating on it minus the tomatoes. I asked him can you just give us another sandwich another day? He said no I would have to bring it back today. I have never had a restaurant tell me that before when there's a problem with my order. He didn't even apologize for the error! read more

If Firehouse Subs is going to advertise having gluten-free sandwiches, they better follow up on having the materials and the bread that they say they do read more

I ordered food from Firehouse Subs 124 E Northfield Dr, Brownsburg, IN 46112 through Doordash on August 8th 2023. I ordered the veggie sub on a gluten free roll. I had ordered this sandwich before and enjoyed it. But this particular time was an absolute NIGHTMARE! After having eaten 1/3 of the sandwich already, I took another bite, and ended up with a chunk of metal the size of a quarter inside of it! It was thick heavy metal that looked like a latch or a buckle of some sort. The cheese was melted in and around it, so whatever it was got put into the toaster oven with the food! I've already made a complaint to Doordash, but still awaiting a response. I have tried to contact corporate, but I cannot find consistent information, or even a working website. If I am unable to contact anyone about this, I will be taking this story to the media. read more

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The person that takes the orders through the drive-through cannot speak English or understand English so I had my first sub there yesterday and my last sub there forever. I'll never eat tarragon Woodhaven, Michigan on West Road don't go there unless you speak Spanish.. read more

The meat has definitely changed to a lower grade. Completely changed the consistency of the sandwich. The meat (Turkey, Ham, Roast Beef) used to almost melt in your mouth. It would make the sandwich a bit wet (not soggy). You had to just keep eating it and not put it down - which in my opinion is always a good sign of a good sandwich. I would have rather paid $3 more for better meat (we all know costs have gone up) than pay $12 for this blah sub I got today. read more

Hmm...well these are my thoughts on Firehouse. I ordered the under 500 calorie sriracha beef sandwich and a cup of chili. The chili was okay, however wouldn't order it again at almost 4 bucks a cup, it was not worth it. I would much rather have Wendy's Chili way better and way cheaper. The sandwich was good, the beef tasted very similar to Arby's roast beef. The sandwich served on a whole wheat hoagie type roll with lettuce, tomato, cheese and sriracha sauce, along with mayo, which I got on side The sandwich was good, however way over priced at 6 bucks a pop, sorry not worth it. I doubt I would return. read more

Firehouse Subs - Sriracha beef - Sandwiches Near Me - Woodhaven, Michigan

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I'd leave zero stars if I could. Placed a $71 order for my family of six, get it home and my sub has a clump of hair stuck to it. I called to get it fixed and was told they were closed but if I save the sub until tomorrow, they will remake it for me. First, I'm not putting this gross sub in my fridge and saving it until I get off work tomorrow night to take to them to have to prove I'm not lying. Second, why would I want any more food from them? Third, what am I supposed to eat tonight? I'm hungry. I want this fixed. Refund my money so I can go get something from somewhere who won't shed all over my food then basically call me a liar! The girl I spoke to was rude. I won't be coming back here. This could have been dealt with better. I won't give money to a place who refuses to fix their mistakes. read more

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Bought a gift card to give as a gift this week. Opened it up today to find the card is disgustingly dirty! YES THEY SELL RELOADED CARDS! it looks like it's been in someone else's wallet for a long time! Called the store to have it replaced & I was told that there's nothing they can do. Asked if I could buy a new gift card using this one as payment & was also told no. Called corporate & was told the gift cards are owned by an independent company & that they also were not able to help! Unbelievably poor customer service & I'm stuck giving this nasty gift card as a gift. After seeing how dirty this card is, I will never eat there! read more

Kinda' surprised by all the mediocre reviews. My husband and I both agreed after the first bite that this place is WAY better than subway and one of the best subs we have had. The meat was warm and full of rich flavor while the bread was warm with a slight crisp. I hate how subway 'toasts' their sub and the bread is hard and flakey; this place toasted it just right. We will definitely be going backs. Kids eat for $.99 on Monday and Tuesday and get a fire hat. Total bill for one medium sub and one medium sub meal: $16 (which included a donation to a fire academy). Worth the money. Also, the facility and tables were very clean and the music wasn't blasting. read more

Firehouse Subs - On left, fire house hero. Right, Italian - Sandwiches Near Me - Woodhaven, Michigan

We decided to give it a shot. 7:40pm on a Thursday night. Plenty of employees but the line to order was extremely long. I stood in the line for a few minutes and watched the employees just stand around. I will give it another chance but that may take 6 months. read more

This place is ok. I would eat there again but wouldn't go out of my way. It's comparable to a jimmy johns sub. They do serve the subs warm at firehouse which I liked. I guess I was just expecting a little bit more of a gourmet touch to the sub. read more

Firehouse Subs - Steak and cheese - Sandwiches Near Me - Woodhaven, Michigan

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Had another couple subs a few days ago. One was the new pastrami Reuben. It was excellent, as was my go to sub, a large Firehouse Hero. Outstanding quality. And the manager is extremely accommodating. He always remembers to ask if you'd like your change from your meal to go towards charity. I appreciate that a lot! Good man, and great subs! read more

I ordered through Grubhub. Items were missing from my order. When calling this location to let them know, I was told the items I was missing is a self serve item and it was not their problem. Rather than rudely dismissing my problem they could kindly offered a better suggestion. Very rude workers. read more

A good place if you're in a rush. Never had an order messed up, friendly staff, good prices. The engineer is my favorite. Calorie counts are helpful to those dieting as well. read more

The taste of the buns is great, the meat is well prepared. It is pretty good ( in short); my only problem was that the servers did not know the type (cut) of steak that is served on the steak and cheese subs. Pretty good; tried it a second day . read more

Firehouse Subs - Trying out Firehouse - Sandwiches Near Me - Woodhaven, Michigan

Subway is good Firehouse is GREAT! Absolutely in love with the pastrami-corned beef sub. read more

Absolutely horrible! First waited 30 minutes for 3 sandwiches!!!! Second, have a dairy allergy and told them and they proceeded to add mayonnaise to my sandwich! Horrible! DO NOT GO HERE! read more

bruh tell me why everytime i order and say no onions, i bite into my sub and get a mouth full of satans vegetable.

As I was going through the drive through, I was presented with such bad attitude. The older woman with black spiky hair taking my order barely spoke, and after I got to the drive through window, she practically threw my food at me, and as she closed the window, it was very obvious that she was laughing at me and commenting about my physical build. I was so distraught I couldn't even eat the sub. Two stars because the order was at least correct. read more

My name is Edith and live in Flat Rock MI. If you are familiar there you know that good restaurants are almost non existent. Tonite I went searching and gonna stop at Target. While I was looking arount I saw Firehouse. I was hungry and I saw the drive thru and took a look at the menu. After looking I decided to get the Firehouse Signature Sub. They had 3 sizes and I Chose the 8 inch. The Service was impeccable and the Sub waS FANTASTIC!! When I got home to to eat it I was just floored how good it was! I felt like going back and getting another! SO Good! I will be back with everyone I know! Also I asked for water because I don't like pop and the wonderful Young lady gave me huge ice water with ALOT of water. My favorite. And the water was delicious! I will be back OFTEN. Thank for letting Rant! Love, Your new and commited customer! read more

AWFUL customer service! The cashier "Morgan" left me speechless with her rude behavior. She clearly lacks all the characteristics needed to work in the service industry. Poor child has some swrious behavioral issues. To make the situation even worse the so called manager "Samantha" was standing right beside her during our entire interaction. No apology was provided by Samantha. She clearly needs to find a new career along with ms Morgan. I have filed a complaint with corporate. I look forward to speaking with the owners and district managers. Good luck ladies. read more

Been hearing so much about how great the subs are that I decided to stop in. I got the New York Steamer, corned beef and pastrami, and was offered a sample of their chili. Chili was good and tasted homemade. The sub was good but was small. I was offered to double it in size for $2.50 which I declined, but seems that would have been the best bet. The best thing I discovered here was that they had a variety of hot sauces for your sandwich. I noticed the "Bone Sucking Sauce" which I have seen in gourmet stores and had been wanting to try. I have to tell you it was the best all purpose/barbecue sauce that I have ever had. I went out the next day and bought 2 jars of it. Overall a good experience here but I think Penn Station and a couple of local owned does as good a job or better and gives you more for your money. read more

Liked the sub I had, but in second half of sub seen a long blond hair- definately not mine. So I showed them what I found, was very polite (would never be rude to someone making my food lol). They said they'd make a new one. Took it home as I already had eaten half, when I pulled apart long blonde hair in it. Unless someone there has severe hair loss problems, all I can think is they stuck it back in there out of spite. Won't go back. read more

Absolute worst sub I've probably ever had. Was slopped together, missing items, hardly NOTHING on it. Looked like a 3 year old made it. It was just one guy with his hoodie up around his head making the subs. Another girl came in and needed her sub remade! That should of been our indicator to leave. This place seemed promising when they first opened. Went right down the drain now. read more

I had heard a lot about this place and decided to give it a try. First and foremost upon entering the I was pleased at how clean it was, anyone who knows me, knows that this is my pet peeve! Another thing that caught me was the ambiance, I love the firefighters theme, I think it's really cool. The menu wasn't that big, but everything on it looked delicious! I ordered the signature firehouse sub and it was great! This ain't your traditional subway sub! You definitely get your money's worth, and the subs are moderately priced. If you're tired of of the blah when it comes to subs, shake it up and try firehouse! read more

Long line for a tiny sub. There was hardly any meat on it, and the "smoked" brisket had no smoke flavor to speak of. Bread was nothing special. They advertise how filling, and piled high the subs are....They need to do their homework! read more

I have been here twice now, once inside and once in drive through. Both times I found I had great service without a doubt. Also I found the sandwiches to taste very good and was well worth the money. I would recommend coming here. read more

We ordered the smokehouse brisket and new york steamer. Never again - both sandwiches were slathered with mayo. My husband said the smokehouse almost tasted gooey. The new york steamer was very, very bland. Sandwiches from here again? No thanks. read more

Had this for lunch last week and I will go back. Loved all the choices and menu offering subs under 500 calories.

very good subs! much better than a $5 footlong. they are however a tad pricey, but you get what you pay for. glad they finally opened one of these in the area. read more

Firehouse Subs - Club on a sub, delicious. - Sandwiches Near Me - Woodhaven, Michigan

Food was excellent! Service was just okay. Compared to other Fire House restaurants near Troy, Michigan, workers here were quiet and not too friendly. No welcome and no intro to how their Subs are constructed. Facility was clean and food was awesome though! I will return for more great food read more

Tasty subs. Not anything special compared to any other sub shop, but is a nice change from Subway. The place is clean. The staff is young but on point and the fact that you can give your change to a local fire department is also a plus. read more

Just tried Firehouse subs my wife got a beef and cheese brisket that they were glad to add mushrooms upon request.I said i'll have a hook & ladder too but she gave me two of them.I told them after I paid that they over charged me 4. A sub I didn't oder they offered me a refund.I didn't want them to wast it so I said I keep it if you give me Two free cookies and they did.The subs were good a little high priced but a free pickle was a nice touch. read more