Last year our gas fireplace wouldn't light, and we had another company come look at it. They told us it needed a new part that they would have to order. I talked to their receptionist and she was so rude. I ended up canceling service with them because of that!!! We waited until this year to fix it since winter was coming to an end soon anyways. This year I called Fireplace & Chimney Authority and they were booked out for a few weeks, but the receptionist was friendly so I just went ahead and booked the appointment and waited. Boy am I glad I went with them!!! They came out and were right on time. We were their first job of the day and they said between 8-9am. They came right at 8!!! Guess what? There was no part needed! Just a good cleaning because I guess dust and crumbs and stuff can build up and clog the parts causing the fire not to be able to light. On top of their honesty, punctuality, and kindness... they even knew EXACTLY how to put the logs back together even tho we don't have the manual!!! We had to get it serviced when we moved in about 4-5 years ago and since we don't have the manu, they just put the logs in the best they could. The repair guy said this is one of the most standard models and he knows exactly how to put them in. I am so glad I waited and didn't settle for a place that treated me so poorly!!! read more

Jason had been truly helpful as a sales rep, and now Carlos and Brandon just finished removing the external chimney and bricking up the hole. They were so kind, fast, & conscientious. And they did great work! Thanks so much for sending out such an excellent team! Update: Mike & Barron did the installation of our new gas fireplace. It was more complicated than expected (100+ year old apartments can do that), but they worked so efficiently that they finished AHEAD of schedule. Plus, they were patient and kind and thoughtful throughout the process, and their expertise helped to guide me through any decisions I had to make. Update 2: Just had Sean and Justin come by for the final touch: the mantle install. This is the third crew that came to help us, and ONCE AGAIN they were the kindest, most patient and helpful folks you could imagine. They arrived early (after calling to make sure it was okay) did quick, perfect work, and once again made sure we knew everything we needed to about the operation and maintenance of the whole system. We thought we couldn't be more impressed after the first two crews, but these gentlemen were every bit as exceptional. Put simply: it could NOT have been a better better experience. Every member of the staff has been exceptional. Thank you all! HIGHLY RECOMMENDED! read more

Can not be more pleased with this company. I had three estimates and all three were good companies with knowledgeable sales people. Fireplace & Chimney authority has several advantages: 1. there were most prompt, 2. their estimate was a complete estimate and fixed price (neither of the others was both) 3. they were the least expensive by between 30% and 50%. When the job started a week late due to other work on their plate the worked overtime to complete it close to schedule. The workers were professional, polite and cleaned up after themselves. You would not know there were here except for my rebuilt chimney. Cesar that manager was available by phone, Bernardo who did the assessment to patient and informative was also the guy who finished lining the chimney. Carlos and Gito rebuilt the chimney in a few days and saved enough of the old bricks to keep the unique sand color intact to match the house. read more

I have a 20 year old Heat n Glo fireplace that has never been serviced. I had no idea what to expect when I called to have a safety mesh installed. The technician arrived right on time and went right to work. He totally dismantled the fireplace, cleaned it until it was immaculate, rearranged the logs to make a beautiful fire, fixed the wall switch that had never worked, added pretty embers and set it up for a beautiful fire at the flick of a switch. We have lived here for 10 years and for the first time we are able to use the fireplace without laying on the floor to light the pilot and ignite it. I can't stop turning it on and am actually sad that the weather is going to get warm and I won't be able to use it. This company was wonderful and I will be calling them again for sure. read more

Overall, we were very pleased with not only the quality of the workmanship on our gas-burning conversion and newly constructed stone-facade fireplace, but also with the customer service and attention to detail at both the Lisle and Elmhurst locations. In Elmhurst, Joe's expertise and non-pushy recommendations were very much appreciated, and guiding us throughout the decision-making process was extremely helpful given his decades of experience. Across the board (stone, mantle, door decor, hearth stone), every piece was carefully reviewed, and Leo's installation of the mantle, slate floor tiles, and floor-to-ceiling stone was absolutely superb. Honestly, we couldn't be happier with the outcome and feel very confident recommending this company. read more

I am super picky as to vendors coming into the home. They need to be on time, professional, be knowledgeable, and do their jobs properly in a safe and quick manner. This company is beyond outstanding!!! Tricia Bakker recommended them in another post. Daniel and Ricardo with Fireplace and Chimney Authority were fantastic. They were an hour early, were patient while I sidetracked small people and moved items out of their way. They were super professional in responding to my questions and concerns. Everything was completed and they were walking out the door in 1 hour!!!! I can not recommend this company and Daniel and Richard enough. read more

I LOVE this place.They know what they are doing and they do it right. Very Professional in EVERY WAY. From the showroom to the home service I wouldn't go anywhere else. It is one thing to talk about the job , but great to see it done the way it is suppose to be. Quality from head to toe. I been going to the Elmhurst , Il. store for many years and like I said I love them. If you what to know something they got the answers and will try to make your experience the best. The job always looks great. Very pleased, Always. Give them a visit and check them out. Antonio, in Addison read more

Very pleased with the service from Fireplace & Chimney Authority. The salesman was knowledgeable and explained multiple options for a new direct vent fireplace in our sunroom. In the end, we elected to have them do an inspection and cleaning on our existing fireplace (Vermont Castings). The technician was very thorough and cleaned the firebox, burner assembly, and pilot. Before, we were constantly having to relight the fireplace as the pilot light would go out. Now, we no longer experience this issue. Thanks guys for a job well done! read more

We called for an appointment to have our freestanding Waterford stove cleaned. They were able to schedule us right away. Guy came out in the time slot we were expecting him to be there. You could tell he was quite experienced in dealing with our type of heater. He thoroughly cleaned the heater and actually gave us some direction about future cleanings. This all happened before the record breaking cold arrived and we were able to use our heater without being afraid it might not be safe. It was a good use of our monies. read more

From start to finish a professional and friendly crew. Steve and Omar made sure our chimney was thoroughly cleaned and passed inspection. On time and informative. Outstanding service with a great price quote. These guys really know what they're doing. Above all, LOVED the easy scheduling and reminder call from Caesar! Look forward to using their awesome service again. Air duct and vent cleaning services also available. Don't hesitate to have Fireplace Chimney Authority come out to your home, you'll be happy you did! read more

I live in the far western suburbs and was having trouble finding someone to clean my indoor fireplace, replace the stones, etc. The 2 employees who came to my home were efficient and they knew their job. They explained what they were going to do and showed how to correctly operate the flue. The people I dealt with over the phone we pleasant and clearly explained what they would be doing. I am pleased with the service they gave me and especially PLEASED with how they cleaned up after they were finished. read more

We recently had our first bi-annual cleaning and refurbishing of our gas fireplace (purchased in fall 2021) . I received a call the afternoon before our appointment to confirm and the technician was right on time the next day. The service was fantastic and within 45 minutes are fireplace was back to "like new" condition. I highly recommend Fireplace and Chimney Authority for all your gas fireplace needs. On time, friendly and efficient customer service! read more

The Fireplace Chimney Authority was great to work with and patient with our decision to try wood during fireplace then covert to gas logs. In addition, they were able to work with us on different options to meed building codes for new construction. Overall, I was very satisfied with advice, purchase and install. Cisco was very professional and great to work with. I have visited a few fireplace stores and by far this was the best. Best regards, Bryant read more

Fireplace and Chimney Authority, Inc., located in Elmhurst, Illinois, is definitely a 5 Star rated company. Daniel Colon professionally explained what was needed. Daniel and Eric got the job expertly completed. I am totally satisfied with the courteous and professional service that I received. I highly recommend Fireplace and Chimney Authority, Inc. for all of your Fireplace and chimney business. Barbara P. Fernandez Oak Park, Illinois read more

I worked with Jason and Denise for chimney service. My heating unit was not working due to a blockage in my furnace chimney. I called in the morning for service and their schedule for the day was already confirmed. Later in the day, Jason and Denise followed up with me and were able to schedule a tech to come to my home and clear the chimney. SO thankful for the service and follow-up! read more

Our fireplace had not been cleaned in 20 years. We actually were not using it correctly. Jason was very helpful letting us know what we needed. Guy and Zak came out to clean it and showed us the proper way to use our fireplace. These two men were respectful, clean, and knowledgeable. I am always a little anxious about having workmen in my house but they made me feel quite comfortable. read more

Jamie and Guy provided first time routine annual maintenance our of gas log fireplace insert as well as a warranty replacement of the LED accent light. They were meticulous and very courteous. Their work exceeded my expectations. We use our fireplace and a lot and I will continue to have Fireplace and Chimney Authority out annually for this service. read more

Purchase Napoleon Prestige 500 BBQ grill, my experience from the sales process to set up was great. They assembled the grill and set it up onsite and took my old grill and all the packing materials. After the setup the guys gave me a tutorial about the grill and demo of all the features. read more

We purchased a Napoleon grill from these folks and we're just blown away with the level of service and excellent pricing! Jaime and Okyime delivered the grill and took exceptional care showing us the features and components of the grill. Buy with confidence! read more