I found a small section of shingle on my deck and assumed that there was a tiny section of roof…read morethat needed to be repaired. One company said they couldn't even do an estimate until the end of June. Another came out and said I needed a new roof. Rooftop is well known and well respected in Charlottesville and they said they would send someone out the next day. If it was in fact a small job, they would just complete it. If major, they'd give me an estimate. True to their word, two workers appeared the next day and were quickly up on the roof. I heard hammering in an area other than the one I knew about. They told me there was another small area that was missing and the workers quickly repaired both and were gone. Price was very fair and I would use them again without question.

Very responsive, good value, and work was well done. Mr…read moreFlores was easy to work with and completed the job quickly.

I'm in a jam with my chimney, and they fit me in right away. Very thorough and excellent knowledge…read moreand not condescending when explaining things.

Very professional and thorough inspection, excellent technical skills. We plan to be regular…read morecustomers.

Called with our heat out, they were able to come same day and fixed the issue. Fast, reliable,…read moreand responsible priced.

I can't say enough good things about the owner of this company and his techs. They were right there…read morewhen I had a time crunch on closing a house and a last-minute issue in the ductwork caused by a crawl space mold-abatement project by a different contractor. They checked it out and took care of it, at some cost to their schedule, I"m sure. I was able to close on time, thanks to them! Throughout the process they kept me informed of both the cost and the progress, and the costs were very reasonable. Finally, their accounting and notification systems are amazing. I received an email about what the tech was going out to look at, based on my explanation of the problem before he got there. When the tech went to the truck after his work, I got an email with the analysis and the bill, which I could pay online right then, or later if I wished. The whole process worked not just like clockwork, but like a very expensive Swiss watch. Or a lunar landing. And, they were pleasant, forthcoming about what was likely wrong, and also frank about what they couldn't say until they saw the problem. They treated me as if I had a brain and was likely able to understand what they told me. They believed what I said. All in all, this was a great experience, with great people of great integrity, a great notification and billing system, and, of course, they fixed the problem. I had used TNT before for a general maintenance call, mainly because I love their logo. They were great then, too. Didn't overcharge me, and when I called to see if they needed to come back for the fall, they said no, I was done. No point in paying for that, they said. And they were right! I recommend TNT without reservation. Wish I had known about them years before! R Culbertson

We've been maintenance customers for years and had some electrical work done as well. When our…read moreaging HVAC died in this summer heatwave, they helped us find the proper replacement system for our home, walked us through all the options, answered all our questions about the quote, installation process, specs for the different systems. The installation went very smoothly and everyone we wot\raked with was very professional, pleasant, and respectful of the house -- I wouldn't hesitate to use them for large or small projects. Huge thanks to Brian Donovan for helping us to choose the best system for us; Layne Zirkle for working out scheduling to get us installed as quickly as possible; Gage Norris, and Micah Nicholas for making installation easy; and Hasmatullah Ibrahimi for keeping our old system running for as long as it did.

It took a year and $5000 in additional costs, plus another service company to finally get our…read moresystem functioning properly. It was not installed to code or as contracted nor was it wired correctly. Awful experience i will be persuing for restitution.

There are not many repair people in the C'Ville area so Mark is a busy guy but he knows his…read morebusiness and is super friendly. I had a propane fireplace giving me fits and Mark came out and was able to diagnose the issue to a faulty wiring harness. He ordered the new parts and was back out in two weeks to finish the repairs. Fireplace works great now. Mark has great customer service skills and is very personable.

Mark is a very knowledgeable and very professional businessman. We really appreciate knowing thst…read moreour fireplace will be servixed the correct way.

We had an excellent experience with Will at Chilly Willy HVAC. He helped us choose the right…read moremini-split for our space and his recommendation was spot on. He clearly takes pride in his work. Stands by what he installs and makes sure everything is right. Hardworking, reliable, and a pleasure to work with. Highly recommend! Thanks again, Will!

I would give zero stars if possible. This appears to be a one man show. The absolute worse…read moreexperience I ever had with a tech. Has an excuse for everything. I would avoid. Unprofessional and over priced. Had to call a real professional fix his mess.

Just had one of the heating and air guys out to our house to take a look at our unit. Not only was…read morehe able to arrive early, but was very pleasant and worked quickly to establish what was wrong with our indoor unit. He was able to get our heat going in the meantime, while waiting on a quote for a replacement panel by tomorrow. He was knowledgable about what size system we should have for our house and able to offer more quotes if we wished to replace the unit entirely because of the many problems we had before and the fact that it was small for the size of our home. Would highly recommend this company!

We've been a customer of AHA for about 8 years now and recently we decided to go with them to…read morereplace our entire HVAC. We had several quotes and ultimately decided to go with AHA because they contract with Trane. My experience with their service has never been an issue. All of their technicians are fine. We had one instance where our motor went out during last years ice storm and had to go with another company who could use their own personal 4 wheel drives to get it us to replace the motor. My experience with getting the quote from Dan was great. He is very knowledgeable and approaches quotes in a very helpful and common sense manner. I valued his input and how thorough he was. My experience with the technicians who installed our HVAC was great. They were wonderful to have in our home and we enjoyed interacting with them. My one and only issue with AHA is with their accounting person, Sharon Jenkins. About a week after the HVAC was installed I received an email from Sharon asking for more money for the install. I explained to her that the quote was $x and the final bill came out to be LESS THAN THE QUOTE. I even supplied the final invoice that I paid in full showing the difference thinking "oh she just needs to update her side to reflect the final amount". This is not uncommon and actually speaks volumes of Dan to over quote by just a little and have the customer a bit happier. After explaining the nuances of her job to her she was outright rude and refused to understand HER job. She incorrectly tried to say that the quote is the contract amount but didn't acknowledge the final invoice. Unwilling to go back and forth I contacted their customer service and was immediately told I was correct and my account was zeroed out. My advice to AHA is to part ways with Sharon. After reading a lot of reviews and speaking with people in my neighborhood it is a common theme that their only issue with AHA is having to interact with her. One person in fact said they went with another company solely because they refuse to ever speak to Sharon again. I would also suggest that AHA do a full investigation into her previous interactions with other customers. Were there customers in the past that didn't know any different and she was able to get that extra $$? Is this a systemic problem? Are their books in order? Where is this extra money going? As a customer it is not my responsibility to explain basic accounting to the accountant. I see her behavior as a giant red flag for any business. This review would be 5 stars if AHA had a different accountant who was actually kind and knew how to do her job.

I purchased a new home from Southern Development about 2 years ago. Unbeknownst to anyone, when the…read morebaseboards were installed, a high-pressured nail gun used to install the baseboards punctured a bathroom pipe. There was no leak...until the nail rusted and the pipe leaked, which was when I had owned the home for 2 years, outside of the new home warranty period. To be clear, the pipe was punctured at the baseboard level, with a nail from a nail gun; there can be no dispute that this occurred during construction. I was out of town when this happened, and the damage was significant. I contacted Southern Development. Mr. Soles initially expressed "concern" and asked to view the property, which I permitted. Next, he asked for reports from the independent third parties that mitigated and repaired the damage, which clearly detailed the cause and the extent of the damage. I provided him with what he asked for. After much delay and some prompting, I got a response from Mr. Soles indicating that my insurance company was suing Southern Development (which is not surprising given their negligence and clear culpability). He then cut off contact with me. I am left to pursue litigation to recover losses that are not covered by my policy, on what is essentially a "brand-new" home. What I asked for from Southern Development was a dollar per dollar reimbursement for uncovered expenses, never mind the aggravation, inconvenience and time lost because of their negligence. Home builders are all smiles on the front end, when you fork out hundreds of thousands of dollars to purchase a home. My experience offered a glimpse at how this builder responded when they produced a substandard product, which was to do nothing. Southern Development will tell you they are a smaller, independent builder, and that they "like it that way" so they can focus on quality and customer service. They will tell you how much the owner Frank Ballif cares about the people that buy his product. My experience was that Southern Development built a lemon, and when they had the opportunity to do the right thing to rectify their poor construction, they quickly abandoned those tenants of quality and customer service. We all must buy a home from someone, but I would strongly encourage you to look to another builder. Southern Development does not stand behind their product, which apparently is not as sound as they would like you to believe. I would also encourage anyone who does have a problem with them to immediately seek legal counsel; do not be fooled by the false care and concern they initially show you because they are only seeking information to protect themselves.

I Regret This Purchase Every Single Day!…read more I don't even know where to begin. Buying a home from Southern Development has been one of the most disappointing, disheartening experiences of my life. What was supposed to be a fresh start in a brand-new home has turned into a constant source of stress, frustration, and regret. I should have known something was wrong when the house wasn't even finished at closing. I was assured that everything would be taken care of quickly, but here I am, a month later, still waiting. And every single day, I find something else wrong. On day five, the water heater failed. Five days in, and I had no hot water. That alone should have been a red flag, but it was only the beginning. The electrical work is faulty throughout the house. The refrigerator trips the breaker constantly. I never know if I'll wake up to spoiled food. If something as basic as the wiring is unreliable, I shudder to think what else is hidden behind the walls. The primary bathroom is unfinished. Not only was it never completed, but now there's water damage from the unfinished shower surround. I worry about what's happening beneath the surface--water damage this early means long-term problems down the road. The craftsmanship is nowhere near the quality expected for the cost of this home. The price I paid does not reflect the poor workmanship--sloppy construction, careless finishing, and corners cut everywhere I look. I paid for a well-built home, and instead, I'm left with a rushed, incomplete mess. Everywhere I look, I find something wrong. Holes in the walls hidden behind cabinets, holes in the cabinets themselves, patchwork that looks rushed and sloppy. It's as if they walked away mid-construction and never looked back. The exterior is just as bad. The landscaping is incomplete, the house hasn't been power washed, and the driveway and walkways are so muddy that anyone coming inside tracks dirt everywhere. Keeping the house clean is impossible--it feels like I'm living in a construction site rather than a finished home. The warranty team is useless. I was told that Southern Development had a team to address post-closing issues, but I have yet to hear from them. The length of time between my service requests and actually getting anything done is unacceptable. I am still waiting for work that is necessary just to make my home fully livable. What makes all of this even more infuriating is that the houses directly next to mine--built by the same company--are being completed, while mine remains unfinished. Their yards are fully landscaped with sod, their homes have been power washed and cleaned, and their driveways and walkways are pristine. Meanwhile, I'm left with mud, mess, and incomplete work. I have even gone out of my way to ask my neighbors how many unfinished items they were forced to close on, and not one of them had "punch list" items left undone. It is beyond frustrating to watch homes around me being wrapped up properly while I am left dealing with daily reminders of Southern Development's failure to complete what they started. And on top of everything, any work that needs to be done requires me to be home. That means I have to continuously take time off work just to let their crews in to fix the mistakes they never should have made in the first place. The financial and emotional burden of this house just keeps growing. To make matters worse, the workers they do send are filthy. Now that I've moved in, they track dirt, mud, and dust all over my house and furniture every time they come in to do work. I feel like I'm constantly cleaning up after them, in a home that should have been move-in ready a month ago. I can't even put into words how disheartening this experience has been. Every time I walk through the door, instead of feeling excited or at peace, I feel nothing but regret. This house was supposed to be my home, but instead, it feels like a mistake I can't undo. If I could go back in time, I would walk away. I would never buy from Southern Development again, and I urge anyone considering it to think twice. Once they have your money, you're on your own. And if my experience is anything to go by, you'll be left with a house that feels unfinished, neglected, and completely overwhelming. I regret this purchase every single day.