Great selection of woodstoves knowledgeable salespeople, professional installers who did a great…read morejob, and instructed us on how to use the stove and break it in. All around great experience,and we love our woodstove!

We cannot say enough good things about the staff and crew at Edwards Hearth & Home. When we finally…read moregot around to investing in a fireplace insert, we checked a few businesses, but from start to finish, Edwards was simply terrific and there was just no comparison. Not in products, and definitely not in service. They're all so knowledgeable, helpful, friendly, and conscientious. The whole experience was more like working with close friends or family. We highly recommend Edwards Hearth & Home!

Johnny Brash of Crash Fireplaces didn't just take care of it, he knocked it out of the park!…read moreProfessional, great workmanship, and left everything clean when finished. Most of all, honest. I thought I had a major and pretty expensive issue. He identified the real issue, and took care of it. Very appreciative, and definitely reccomend!

Great work, great prices. Quick to answer calls.friendly. would recommend for any fire place…read moreservices repairs or replacing. Wood or gas.

Great service! Communicative, helpful, and thorough. Will certainly continue to use them for…read moreanything fireplace

Nate worked efficiently and was very respectful of my home. I would definitely recommend him to…read moreanyone needing fireplace service!"

I'm in a jam with my chimney, and they fit me in right away. Very thorough and excellent knowledge…read moreand not condescending when explaining things.

Very professional and thorough inspection, excellent technical skills. We plan to be regular…read morecustomers.

Caveat- have not used their services so cannot attest to quality of actual work. However, I have…read moresubmitted online forms, called multiple times during business hours over last 4 days to try and get a quote. I have not received any form of communication on their behalf. Even a "thanks for calling, we are busy" is a professional touch. Given the limited number of fireplace maintenance folks in town, hoping they reach out and remedy this and I can change my review.

I have two gas fireplaces that had difficulty lighting. I called Wooden Sun to service the two…read morefireplaces. Wooden Sun cleaned electrical junction switches, including wall switch and told me the fireplace was igniting consistently. Was told that further problems might indicate a failing valve...whatever that is. Wooden Sun told me the den fireplace was not generating sufficient millivoltage to light the burner. They cleaned this one too, but said the mill voltage was still low and would recommend replacing the pilot assembly as first step and to replace valve as suggested for living room fireplace. I agreed to replacing pilot light assemblies for both fireplaces. But was told they didn't have parts with them in their truck and would have to return. The service call fee was $165 and Wooden Sun advised me that second service call to bring parts they didn't have with them would be an additional $165 service call fee. I objected to paying for two service fees. I was to that pilot light assembly cost would be $400 each plus service fee of $165 plus labor. The afternoon of their service call both fireplaces stopped working and would not ignite after repeated attempts. I called Tiger Fuel after Wooden Sun would not return to correct their failure to perform and service for my two fireplaces. Tiger fuel replaced pilot light assemblies in both fireplaces for under $200 each, and the fireplaces have ignited consistently since without issue. I would not recommend Wooden Sun as a service repair for gas fireplaces.

They gave me a great price and quick service and even saved me money with disconnecting the…read moreplumbing. Great company and service.

From the owner: Millstone Granite & Marble LLC provides marble and granite countertops in Powhatan, VA.read more

What started out to be a flaming review worthy of the fall of Pompeii, I'm giving fair credit were…read morefair credit is due. I saw Victor S' review too late after I had begun service for a water heater installation via American Home Shield (a great home warranty service btw that has paid for itself). Because of my own initial experience, I was prepared to put BRMP on blast. Our first visit was great with Daniel. The dispatching and scheduling had a few hiccups, but he came out and was informative, honest and to the point. Afterwards we were looking forward to replacing our badly leaking water heater. There were multiple scheduling and lack of communication errors (i.e. couldn't reach anyone on the phone numbers listed for confirmations or anything else). We had two weekends and plans blown because of this. When we finally got to the weekend of installation, it was a rough day...for everyone. The techs were very nice, but the day was anything but smooth. I was assured of an 8:00 AM start time to make up for the missed other weekend; this one didn't start until 10:30 AM. My wife's day planned agenda shot to hell. The old original State water heater, through no fault of the techs, did not want to go quietly. Plumbing comes with it's own adversities and quality is in the plumber(s) that are patient and skilled enough to handle the troubleshooting and work around. The water heater was full of sediment that would not allow drainage and thus the lightening of an 800 lbs gorilla. The two techs, through creativity, got the thing out and eventually got the new one installed. Throughout the installation things just never synced up, including: one tech needing to leave mid-install, another not turning the breaker back on to charge the unit and heat the water upon leaving. It can happen, no worries. I remembered and tripped the thing back on myself. There was hot water and we're all happy. Three days later, lukewarm water for my shower before work. Leaks from the top of the unit and water temp way below 100 degrees. We first notified AHS, then placed numerous calls to the numbers we had for the plumbers. Nothing, nada, no contact. My wife googled them and found another number...we got someone named James to confirm an appointment was actually made (late morning); to arrive within an hour. Mind you, I called AHS at 8:30 AM. Our appointment was not kept until late afternoon and...they were sending an "apprentice". *sigh* I must now say that this "apprentice" dispelled all of my apprehensions and frustrations. Scott attacked the problems straight way. He was methodical and objective in troubleshooting, diagnosing and then developing a solution for all that was ailing this new water heater. Our unit consisted of a Bradford White Electric Water Heater with water pan, a Booster and Expansion Tank to make sure everything was up to code. What he found was some mechanical installation faults and then some internal heating element problems which are still a mystery (copper screw type immersion element had over heated and warped). His dedication to fixing the problem was admirable. Scott said he will remain there through the evening until the problems are fixed properly and to our satisfaction. He was good to his word. He had to leave, to obtain a tool but had a very timely return despite terrible weather. My wife said he was very polite; since my visit began before I arrived home from work. He kept me informed via phone what he was discovering with the faulty unit. Gabriel (a tech from the initial install) also returned to assist. Both worked to bring that unit back to efficient working order; making sure to take the time to answer my many questions as to what happened, why, expectations in performance and assurance it won't fail again and proper contact information to reach them in the future should something arise. I can say, honor was restored and I would work with them again. If an organization works hard to fix it's mistakes to preserve their name and reputation with action then bravo and kudos where they are due. Scott really did an awesome job and my wife and I are appreciative. Thank you Blue Ridge Mountain Plumbing...but please, work on those phone lines. ;) - Edward & Porscha Simmons

This company was assigned to a work order for a clog is a bathroom sink at my house. They sent…read moresomeone to my house who spent less than 5 minutes looking at the pipes from a distance. They never touched anything. They then said they needed authorization from the warranty company to complete the work. Approximately 2 weeks later I received a call from them asking if I'd received a call from the warranty company explaining the denial of coverage. No, no I hadn't. They proceed to tell me that the sink and cabinet will need to be replaced because the plumber doesn't think he can do the repair without damaging them and AHW (warranty company) doesn't cover cosmetic work. I ask how much they estimate that will cost me, to which, without laughing, she responded something close to $2500. Are you flipping kidding me? Over $2k to replace a vanity? I think not! This is when I knew without a doubt,kind of company this was. They then proceeded to tell me my pipes in the bathroom AND laundry room would need modified because they aren't up to code and may be tied together. Umm, excuse me but I called about a clogged sink, not a bathroom remodel, and how can you determine all of this in less than 5 minutes AND you never even tried to unclog it?? I call shady business practices and thinking you found a dumb girl who you could take for a ride. From the other reviews I've read, this isn't unusual. I get that warranty companies are desperate for service companies and you all write your tickets in a way that allows them to deny coverage, so they probably love you, but you well and truly suck for the customer! Do better!