Extremely Disappointed - Unsafe, Incompetent Service I brought my 2017 Ford Expedition in for a routine "Car Care Package", only to receive it back with two lug nuts missing on one wheel and a broken lug nut on another. No one at the service desk mentioned this to me when I picked up the vehicle, and I didn't discover it until I'd driven all the way to work on Highway 75. I regularly drive with my children in this car, so to learn that Firestone returned the vehicle in an unsafe condition without notification is absolutely mind-boggling. A tire coming off at highway speed or a wheel flying off in my neighborhood could easily cause serious injury, a multi-vehicle collision, or worse, a fatality. When I called customer service, I was told a "case file" was opened--but I haven't received any follow-up call or email. I called again and was told they opened another "case file" and I would be contacted. Still nothing. That level of silence only compounds the frustration and concern. Looking back, I should have sensed a problem the moment they broke one of my wife's lug nuts and didn't tell me. I took her 2017 Ford Expedition in for a routine oil change and tire rotation. Instead, they quietly ordered a replacement part and had me wait over two hours without explanation. It's clear something is very wrong at this location--whether it's untrained technicians, faulty equipment, or broken communication between the shop and the front desk. They desperately need customer service training and a better system for alerting customers to safety issues. Every visit here seems to introduce a new set of faces behind the counter. I strongly recommend avoiding this Allen-McDermott Firestone and visiting their Allen-Stacy or Allen-Bethany locations instead. Safety and basic courtesy shouldn't be this hard to find. read more

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A good friend recommended this Firestone location to replace my EV tires. I checked the reviews and was concerned they weren't very good for the most part. I "rolled the dice" and drove to the location to check it out myself and get a quote. I was not disappointed. The two females who work the front desk were both friendly and knowledgeable. I received a competitive quote and was told the tires should be in the following day. They came in as scheduled and I had them installed, a task that took about 1 1/2 hours, as they were busy. I can't review the quality of the tires yet, as I've only had the new tires two days. You can't possibly review a product like tires until you've driven on them for at least several weeks for an objective review. But the initial impression of my new tires is a very good one. So yes, I definitely recommend this Firestone location for tire purchases. read more

0 stars if possible. I had a really disappointing experience at Firestone Complete Auto Care. When I checked in, I was told my service would take about 1-2 hours for a tire patch repair. After sitting in the waiting area for over an hour and a half with no updates, I finally asked about the status--only to find out my car wouldn't be ready until the end of the day. No one looked at my car or ever communicated that change to me. I ended up wasting my entire Sunday waiting around for nothing. A simple update or clear communication would've saved me a lot of frustration and time. Very poor customer service, and I won't be coming back. read more

I'd give it 0stars if possible. Just need a simple oil change. Got to the shop to find 5 people sitting on chairs playing on their phones. I was told that they could get me serviced because it would take 45-1 hour for an oil change and they close in 35 minutes. Really hope the owners see this post so they see the way their business is being operated. Sadly the techs sent the high school girl to tell me they could not service me. Won't be returning......ever. read more

Over the past two years the quality of service has gone from reliable to careless. The service now feels superficial, with little interest in understanding or resolving anything beyond the most obvious issues. Constant staff turnover has stripped away any sense of accountability or expertise. This is no longer a place I would trust with a vehicle. read more

The firestone on McDermott continues to disappoint. Had scheduled online appointment to replace a tire for 7 AM on Saturday morning. Got here at 6:55 AM. Now it's 7:25AM and still no one here at the entire shop. It's completely dark with no one to do any work. not one person in the entire place. You can understand if one person doesn't show up on time, yet no one is here to do any work? We all know how difficult it is to find good people and reliable workers these days. This location continues to really struggle. The convenience of their offering is not enough to have me coming back. read more

Firestone Complete Auto Care - Shop hours - Tires Near Me - Allen, Texas

Incompetent service at this location. I got a battery replaced and the electrical system checked out at this location a week ago. The car died in the middle of the street while driving today - luckily I was carrying my jump start kit so was able to get off the street and bring it back here. They are telling me now that it will be tomorrow before they can give me an answer in what is wrong. The guy at the counter couldn't be less helpful. This place is a scam! Stay away!! read more

My license plate was falling off and the screw was broken. I called to see if they could assist me and the man at the front desk was super helpful and pleasant. The star of the show was Chris P. He was so patient meticulously drilling and getting the broken screw out. Awesome experience, definitely would come here again for maintenance ect.. read more

Stopped here on a beautiful Saturday afternoon. My granddaughter's bike tires needed air and so I stopped in to see if I could get some. While everyone in the garage was very busy working on vehicles a young man stopped and came out to see if we needed help. He was very friendly and offered to fill the tires for us. He quickly filled both tires and then my granddaughter was ready to get back on the road with learning how to ride. Awesome and friendly automotive technician! read more

Came out of Krogers and found my battery dead. Stepped next door to Firestone Complete Auto Care 1330 W Mcdermott Dr. Allen, TX 75013, to ask if I could get a jump for my battery. Cooper, a young man with Great Customer Service skills, immediately offered to assist free of charge! Too often this kind of customer service isn't offered at businesses everywhere! You are Blessed to have this young man working for you, Firestone! Thank you, R.E. Miller read more

Sore located in Allen: 1330 W McDermott Dr, Allen, TX 75013 I would give them 0 stars. On Monday 10/17/2022 I called this store to make an appointment to change one of my tires with a similar model, they got all my information. I did it to make sure I am in the schedule, so I can take time off from work and get it on a good time. Today 10/19/2022 when I went to my appointment, they told me that they do not have the tire on stock. What a waste of time! They told me that they can ordered but I have to make another appointment for Friday. Why you make an appointment for me, and you do not have the inventory on hand? Especially if you already knew that was to change a tire of the same type already bought here. The person on the store told me that another Firestone store has the inventory, but I have to call them to see when they can take me. Worst customer service experience! why you are not making an effort to either get the tires from the other store or call them to see if they can do it today for me. I already waist time off from work to came to this appointment and spent gas to coming here and not able to do the tire change. After several years customer of Firestone, it seems it is time for me to look for another car service provider. I will not recommend coming here to anyone and will share my bad experience here. read more

My wife took my car to get a nail in the center of my tire patched. I made an appointment for 8am and showed up on time. The tatted up front desk guy was rude and lied to my wife. He said we had to get all 4 tires replaced and the tire was not repairable. I took it to Just tires down the street and they fixed it for free. Even showed my wife the nail and said there was no reason why they couldn't repair it. I have been buying my tires from Firestone since 2003 and deal with their scammer front desk dudes all the time but this is the 3rd time they have lied to me and I am over it. There is a reason they only have a two start rating. They hire criminals to run the store. Again, I am over it. Stay away. read more

Look at photos that I have posted on Facebook as well. I have not been happy with how the people handled and did the work and for this among other issues that were failed on your part, the pin was missing for the 2nd time! I knew something was wrong right after I got it back the 2nd time and it was a domino effect after the work y'all did! I am not giving up! read more

Firestone Complete Auto Care - Tires Near Me - Allen, Texas

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Longtime Firestone customer over the course of multiple vehicles.. Your lack of customer service, and hospitality lost a customer for life. read more

We dropped the car off for repairs to the air conditioning. We were told it was finished and paid several hundred dollars for the repair. Not even 1 day later, the air conditioner started rattling and quit. Apparently an air filter broke apart during the initial fix and they did not blow the system out and make sure there were no more pieces. They charged us another $400 to repair it again. I guess if you're looking for a one-time customer and not a repeat customer this is a solid business plan, but I'll tell everyone I know about our experience. read more

Bought a full set of four tires about 6 months ago, price was good, mounted and balanced pretty quickly on a busy Saturday morning. A week ago, noticed a slow leak in one tire - losing about 5 lbs of air every few days. Stopped in at lunchtime, they had it on the lift in minutes, pulled off the tire, found and fixed the leak (nail in the tread), and were done in about half an hour. No charge either. Thanks, guys! read more

I've been battling issues with my tires/ sensors for a few weeks now and have gone to a few different shops, these guys at Firestone rid all my troubles within an hour and was very helpful with future maintenance recommendations, I felt very safe and satisfied in their hands. Thanks guys I will definitely be back! read more

fake lifetime balancing,rotation,aligment,they did almost nothing during few years,but all right on paperwork.If need the pictures of the tires after 42k miles with 65k warranty.,i can attach it. read more

Firestone Complete Auto Care - Right rear - Tires Near Me - Allen, Texas

Obviously experiences differ from person to person, but I had a great experience. I brought in a tire with a piece of metal sticking out and leaking. They easily could have told me to replace the tire, but they were able to repair it. I appreciate the honesty and customer service. I'll go back here. read more

Called at 7:45 to see if they could accommodate an oil change and a new set of tires for the wife's car. I was done by 9:45. Christian made it happen!! read more

Great customer service from the front desk to the technician who worked on my car. Came in for an oil change and an alignment and left happy. read more

I will say the guys up there aren't all that friendly, but i just needed work done. Had the rear wheel bearings replaced in my truck and overall I'm happy with it. I will say that they told me they would adjust my emergency brake for me, and didn't do it, but i wasn't charged for it so its all good. I don't like paying to have work done, but they seemed straight forward with me. read more

Firestone Complete Auto Care - Tires Near Me - Allen, Texas

How unfortunate I'm having to write this because we used to love this location. However, the new management staff has completely shattered our view of this store. My family and I brought a car in to get looked at because the engine light was on and they told us we needed a new air filter (even though the current one was only 30 days old) and another $675 worth of work. To get a second opinion, we took it to Nissan (where we bought the car) and Nissan told us NOTHING was wrong with the car. Nothing, absolutely nothing. When we called the location to tell them, Gene was defensive, rude, and still tried to say that himself and his staff did not do anything wrong. Unfortunately, we will not be returning back here after 10 years of being dedicated customers. read more

Not sure why I continue to subject myself to this place. I need to get a tire patched. Told the person that the light came on last week, I filled it, and it came on again 7 days later. I wait 3 hours despite them promising 2, and they did nothing to fix it. Just filled it with air. Stay away from this place, try Caliber Auto Care instead. read more

After reading reviews today, I see that this place really went down hill, even though a few years ago this location had the overhaul of people who worked there, and I was assured that the customer service will be their top priority. I have been coming to this location for 13 years. Today I was so upset, that I decided to write this review. I am complaining about the manager of this location Jeff. Today at 9 am I dropped my car for an oil change. My car is old has 118000 miles, and I've used this location for the past 13 years changing oil every 4-5 months with synthetic blend oil/high millage oil. Jeff was at the counter and I gave him a coupon that said $10 off synthetic blend/ high mileage oil change. He also asked me how many miles on my car and I told him. I also do tire rotation, balancing and purchased lifetime alignment for my car at the time of oil change. I told him that I need these 3 things and he said that I purchased tires from them in 2005. I told him that this is not true and I practically buy new tires every 3-4 years from them. I asked him to check my car history on the computer, but he refused. He said that oh, well he is the manager and he will do this for free. I told him that I do not need any favors, and these 3 services should be included with oil change for me. He also returned my coupon without looking at it and said that there is already $10 off in the computer applied to the oil change. I picked up my car at 5 pm ( dropped at 9 am), and the nice guy who was at the front desk Ryan told me that my total is $25. This price raised red flag for me (I usually pay around $40), so I asked him what oil they put in my car. He said it was not high mileage, but that it was partially synthetic. I asked him why they didn't do the right oil change, it is all in the computer, and he said because Jeff stated to do this oil change. I got home and looked at the sticker they put on the front window of my car, and it said that Firestone did a conventional (cheapest) oil change. That is when I got really upset. I called back and talked to rude Jeff (sadly Ryan was gone for the day, so Jeff picked up the phone), who started screaming at me and telling me that he asked me what oil change I want, and I said that I want conventional oil. I told him that 1. He never asked me that and I have not had conventional oil change in my car for the past 15 years, 2. My coupon was for synthetic bland /high mileage oil change, but he would only know that if he would bother to look at my coupon in the morning. He continued screaming on the phone even after I told him to stop screaming. He told me to come tomorrow to do the correct oil change. I said that I can not be left without a car for the second day in a row and asked him if this would be about 30 min, and he said no, it will not be 30 min. This person is an embarrassment to this store and should not represent Firestone company in any shape or form. He is very rude and unprofessional. I've used that location for 13 years and have never been treated the way I was treated today. I also contacted Firestone corporate office and planning on talking to them on the phone next week. PS. I didn't pay anything for my oil change today at the store. It was a courtesy of Ryan for Jeff's rude and non caring behavior. Also I decided to go back again tomorrow to do the correct oil change. I am not going to jeopardize my car because of Jeff. read more

Firestone Complete Auto Care - This is not a coupon for conventional oil change - Tires Near Me - Allen, Texas

Terrible customer service that I've ever experienced in this place! Will not ever return!!! Not helpful at all and rude woman in the front helping! Wished they had their old employees back! read more

Total disaster, unprofessionalism, not knowledgeable, car will come out in worse condition then it went in as, not willing to help and refuse to help who is lead technician in allen location. If you want your car to be worse and pay double money to fix elsewhere after bringing it there then dont bring your car there read more

They try to up-sell everyone at every visit. It's worse than buying a car. I went in for an oil change and tire rotation and I told them I knew the tires were ready to be replaced but I still wanted them rotated. I even asked for a quote to have them replaced in a few weeks when we had more time. I received a call stating they won't rotate them because it's a safety issue being the wear was under 4/32nds. They want to replace them. I told them it's my car, they aren't driving it and I want them rotated. They refused. The receipt states it's a State of Texas Inspection fail. This is complete BS, the vehicle is not required to be inspected until November. There is no law in Texas stating anything like this. It would have been better if the moron had said it was their policy. They lost a customer. Don't come here unless you want to be constantly up-sold. read more

Only giving one star because zero isn't an option. Overbook themselves and then don't and can't honor appointments. Horrible customer service. read more

Went to Firestone for an oil change and to check on what was causing my tire pressure light to keep coming on. As suspected, there was a nail in my tire. So they told me that I'd need to replace at least 2 tires so that the two would match. My tread ratings? were all between 2 and 3 so they told me that I should go ahead and get all four tires and scolded me for not rotating them often enough. Fair enough. They had a buy 3 get 1 free 'deal' which I believe is fairly standard. They weren't too pushy and I felt I could have said no. Cost for the tires ended up being in the 550 range for all four. They have free rotations for those tires as long as I go back to any Firestone so that seemed like a good idea to me. The work was done pretty quickly..maybe an hour or so but I wasn't paying attention since I wasn't in a rush. They had a (gross)restroom, a TV, and a few seats to wait for your vehicle. The staff were all friendly and they began work on my car right away. I'd go back to this location again...but if I find a location closer to my house I'd probably just go there...nothing particularly special. Nothing great. Nothing bad. read more

Went in got an wheel alignment after leaving noticed tractions light was on return to store they did everything they could to figure out the problem After leaving upset I get my vehicle home and troubleshoot all possibilities found out the wiring in my vehicle had a short poor ground connection had to call store manager Jeff Clark and apologize. Sometimes people do not take the time to figure out a solution they are quick to give a bad review but thank you guy for helping me find a problem that would have be more problems in the long run. read more

I took our Honda Pilot to Firestone on McDermott- John was very helpful! Their mechanic replaced our alternator and battery, and my car runs great! We appreciated them working late and finishing on time as promised! read more

I've always had good luck with the mechanics at this Firestone location. They've done a great job with my various vehicles. Ask for "Nacho" to work on your car, if he's available. He's efficient, friendly, and effective. There's free wifi for while you wait, but make sure your notebook computer is fully charged as electrical outlets are super scarce. read more

I want to say today after a long road trip home and was out getting something for us to eat, my car emergency came on that one of my tires was low. I drove quickly to Firestone and spoke to the front desk man. He was so very helpful and advised that possibly my tire might be under warranty with the dealership. He then came out and put my spare tire on for me, and put a little air in the spare. He was so very kind and helpful. He wished me a Happy Mother's Day numerous times and made my day. Thank you so much to my friend at Firestone in Allen. read more

This place has got to be the worst firestone I've ever dealt with. The sales guy first quoted me for a run flat $300 drive off for one tire. I asked if he had other options he said no. Then talks to his manager and tells me we have one for $238 plus other cost which ends up being the $300 range. So I told him to go ahead and put the run flat tire then immediately tells me it's not in stock. I am like what happened to the first option. We have to order it. I am why did you give me that option if it's not in stock. The underlining story here is is their is games being played and they can't be trusted. Now they're selling me a crappy tire for the same price as the run flat because I am a captive customer I had to have my car towed in since my car doesn't have spare by design. You can tell this place is slow now I understand why. Take this and Run Forest Run. Firestone should revoke their franchise agreement. Many people trust the Firestone brand sadly this place is useless. read more

Oh Wow, I went in to get a Tire Replaced. The staff found a problem with a tire and worked me out a good deal. I am really impressed. Thanks Firestone. read more

Called ahead to make sure price. Was told price$ then was told they had a coupon online that I could add on top of it. Which was $15 off. Set up appointment and sent my wife to get it done. After almost a hour the car was finished she returned home. I see the recite and it shows the rate he quoted me before the coupon. Trying to figure out why we were over charged I called back getting a different man on the phone. I ask about the oil change price again same spill I have him tell me exactly what it would be out the door. Then I read the recite and ask why we were over charged. He quickly changes his story saying ohh she didn't choose the blended and that was the lower price. I can't stand when people lie and cheat to get a extra dollar then take longer than they should for the service. Won't be taking any cars to this location again. read more

I went here for the first time a couple weeks ago and will never return again. Not just to this location but to a Firestone and I will definitely steer my friends and family away from this place. I came here on a Friday and had an appointment at noon but called at 9 to ask if I could get in earlier. The guy who answered said it was no problem so I got there at 9:30. I learned, like many ither reviewers, an appointment really doesn't mean anything - it's just their way of getting an idea of how busy they expect to be for the day. Anyway, when I arrived, I was told the wait would be 2 hours. I sat in their cold lobby for a little over an hour and a half before being called up to the desk by the advisor. He recommended all this other stuff be done to my car, which tripled my bill from 300 to over about a grand. I went ahead and gave them the green light to complete all the recommended repairs. I was told by new ready time would be another hour and a half than what I was initially quoted. I said okay and chose to wait in the lobby for another hour and a half. An hour and a half passes by, I check on the status of my car and am told it will need another hour. Then ANOTHER hour and a HALF went by and finally I see my car being pulled to the front. I can only see part of the car and I see it jostling a bit so I figured they're probably doing some finishing touches or letting the car run for a minute to make sure the tire light went off and everything was working properly. 30 more minutes go by and finally I am fed up and ask the advisor what is taking so long. He goes to the window to check on the status of my car but the guy he needed to talk to wasn't there so he goes back to the counter where I am to discover my checkout paperwork had been sitting there for half an hour. This idiot had the nerve to say "I'm glad you said something!" Yeah, me too, you twat! The family who had also been waiting in the lobby for 3+ hours for their car also got upset to the point of leaving as they were told the store didn't have the right tire for his car after 3 hours of waiting. Some of the worst customer service I have ever seen. I understand it can get busy and you get backed up, but TELL THE CUSTOMER it will be a 5 or 6 hour wait so they can leave and be productive with their day instead of sitting in your cold lobby like an idiot. I wasted my entire day here because I kept being told "another hour and a half" "another hour and a half." read more

Called ahead of time to get full quote on set of front tires plus oil change. Agreed on price and brought car in and left it. Got a call latter saying that they had made a mistake on tire size and that they would meet in middle. Ended up paying addition $64 dollars. Overall service of this location is not at all comforting. Won't be returning here read more

I just brought a used car and have firestone help me to do the mechanic check. Waked in store around 8am and they started the inspection right away. Staffs are friendly and the inspection cost is very reasonable. The whole process took an hour, Jeff helped me went through all details and wrote down information so I can take back to dealership for repair. Much appreciated! read more