Overall great. Staff were friendly and polite and importantly, they didn't try to upsell me. They…read moreoffered but did not push me to do a synthetic oil change too early. They helped top off fluids for my car and put air in tires when it was needed (due to the low air light being on at the beginning of winter, a yearly occurrence). They then sent me on my way without me needing to pay anything (despite offering) -- I will be back when it is time for my next oil change. If you sign up on the Valvoline website, you get periodic good coupons.

My wife visited this Valvoline location in Chelsea, MI for a simple, routine oil change. Instead of…read moreproviding an honest recommendation, they told her she needed full synthetic oil for her vehicle -- which was not true for her make and model. They upsold her into a service that cost more than $100 extra. This kind of pressure-based upselling feels predatory and takes advantage of people who trust that a national chain will act ethically. We expected better from Valvoline, but the experience showed the opposite. If you go here, be very clear about what type of oil your car actually requires and double-check your owner's manual before agreeing to anything. Unfortunately, we won't be returning.

They are a good shop to work with. They are honest, don't try to push things that you don't need OR…read morecan't afford to do at the moment (at the time, I could only afford to get one thing taken care of a list of things. They informed me of the condition of the other issue and didn't pressure to get it done. My budget was tight so it was nice to know I had some time before thing needed to get done) They are a popular shop so getting an appointment may take some time, they're worth the wait IF you can.

Great service, checked car for problems, didn't find any issues. Good value for service provided.read more

This is the friendliest, most respectful, and efficient service that I have ever received. They did…read morea nice job explaining what I needed and providing the service. This was my first time, but I guarantee that it will not be my last.

Women should not come here alone. They tried to charge me $116 for a REGULAR OIL CHANGE. I made it…read morevery clear I just wanted a regular oil change, but one employee still came up to my window with the papers in the picture. He highlighted all of the services that I "needed today". If I hadn't advocated for myself, they wouldn't have let me leave without spending a minimum of $500. They were so persistent that I got teared up thinking they weren't going to let me leave. I told them i had never paid over $75 for an oil change in my life and I didn't want any service anymore, I would go somewhere else. After I said this, they completely changed their tone and magically updated the price..... to $79. I find it funny that they got the price just above what I said I had paid before. Do not go here if you are a woman, they will try to scam you, terrible experience.

After calling around in hopes of finding a reliable trustworthy auto shop to assist with car…read moremaintenance needs, my tire pressure was checked and air was added. I was given an assurance that all my Jeep maintenance and repair needs would be met most without needing an appointment. All of my questions were answered. We'll see, so far so good though :)

I asked the owner about using quality parts for foreign (German) cars, are they as good as…read morecertified OEM ones, he has yet to reply. Also, my brakes replacement project is not urgent, so I can wait a bit longer. I put a 3 stars because I don't know, & I can't leave blank with NO star. Need to state this if someone is checking this shop.

Took my Saab93 in for struts and shocks left it overnight. Picked it up the next bodies day they…read moresaid everything went fine . Two weeks later took it to my neighborhood Firestone for new tires and an alignment on the informed me that crazy thing everything up under My Car was pressing except the side frame. It was rusted completely. This was never mentioned to me. I'm picking My Car up for struts and socks. It can be my only assumption that they switched on. I haven't gone back since.!

Cody and team were very helpful today. They met my time request and provided answers to the car…read moretrouble. Will return!

Recommend? Absolutely!…read more Mechanics you can trust. David was very helpful in diagnosing my daughter's car, and offering service recommendations. He saved her (us) from spending money on unnecessary repairs. That's unheard of. And for that reason they are the best value. Japanese Auto is our go to shop for maintenance and future repairs. Make sure to make an appointment. They book up quick.

It's been a few years now I've brought our 2009 Honda here. Thanks to the care and service, Betsy…read moreis still running like a champ. Even running up and down the freeway for teen son's trek to school. Solid service honest price quotes swift repair and response Fair prices. They fix requested service item and also keep an eye out for other issues with no pressure to address. I can't imagine taking Betsy anywhere else. Biggest bonus? It's less than a 1/4 mile walk to Washtenaw Dairy for a yummy treat while you wait!

If it's German , this is the place to take your car. They are fairly priced, offer a 2 year…read morewarranty on parts replace and the work is done correctly, first time. My Beetle smiles when I take her in.

Mini Cooper engine shut off while going 70mph on the highway and would not restart. Got towed to…read moreStadium Auto Service but they could neither replicate nor diagnose, let alone solve the issue. They had the audacity to suggest several thousand dollars in unnecessary repairs but simultaneously issued a disclaimer stating that they could not guarantee any if these repairs would fix the problem. I was still charged the diagnostic fee despite having nothing to show for their "work," and I got an oil change out of pure necessity. Setting $400.00 on fire would've been more productive than the help I received from TJ and staff. And I still had to drive away anxious at the thought of the car breaking down on the highway again. To top it off, there is now a completely new code showing up that Stadium either caused, didn't check for, or neglected to mention. I'm ashamed to admit that these so-called honest experts totally ripped me off, but they would have made my situation way worse if I had approved any more of their recommended repairs. After my experience, I wouldn't even trust them to fix a microwave meal.

Ypsilanti Mi 2216 E Ellsworth Don't ever take your vehicle…read morehere for work! My daughter took her 2016 Cruze there. She was told it would be $70 for oil change and tire rotation. They charged her $140!!! ALL THEY ARE DOING IS TAKING ADVANTAGE OF YOUNGER WOMEN! I tried calling and talking to a manager. Of coarse he doesn't come in until 1pm. TERRIBLE CUSTOMER SERVICE! The guy I spoke to was a real azzbag! He told me to start changing the oil myself! My daughter has the car 120 miles away at school! Real nice guy... Again! Don't ever go here for work!

Ken was very unpleasant and short with me from the moment I pulled into the bay. Already was…read moreregretting choosing this place because of his attitude. Then he tried to charge me $112 for a 0w20 oil change on my Mazda that I've already had done twice before for $66 elsewhere. This place is a rip off! Beware if you're a woman they will take advantage!