Hadn't been to this location In years. Went midday, think I caught them at lunch. The 3 guys were…read moresuper thoughtful, nice and focused. I will be back here again. They made my visit perfect. Was a five star, these dudes didn't care this time. Had a light out, offered to fix, I said yes and then they had some lame excuse to not do it. I think I will find a different place next time. Edit: it's really hit and miss. Usually a fine spot. I continue to use, especially because of the coupons.

I love the flexibility of Valvoline's drive-through oil change. They are fast and extremely…read moreprofessional and polite. Their customer service is top-notch. Their pricing is in line with other oil change places and they top off fluids and check lights, tires and battery as well. Highly recommend the Apple Valley location!

Had oil change performed, and they found some additional items that could be worked on. Friendly…read morestaff, reliable services, was not pressured into any repairs - they took the time to explain what and why my car needed something and kept it real with me. Overall experience was better than expected from a shop I haven't been too but will for sure be coming back; they've earned my trust and business!

The guys at Auto Pros were knowledgeable and fun to deal with. The oil change price was the best…read morearound. Randy L

A copy of the letter being sent to this stores manager…read more. I am writing to you today to share my experience of your Tires Plus location. On Saturday, February 8, 2025, I brought my car into your Tires Plus because I had slid into a curb that morning which caused my tires to have a hum and to make more noise when veering right. Something was wrong and I was fairly certain I had messed up my bearing. I also needed new tires and asked to have them installed. I explained this to Levi at your Tires Plus and my car was immediately taken into the garage without it being test driven. After an hour, Levi informed me that the new tire installation had taken care of the humming issues and there was nothing wrong with the bearings. I was skeptical but knew that my old tires were in pretty bad shape, so it was plausible. My car was taken from the garage and immediately parked. After driving my car for 5 minutes, I returned to your Tires Plus as the issue was very obviously not fixed. I asked Levi to take my car for a test drive and you get the car up to 40mph, he could not miss the issue. He returned after driving my car for a total of 3 minutes (from ignition on to ignition off). He told me that the humming I was hearing was just the new tires and the issue with turning slightly right was because of a bit of snow packed on the tire. I left again. I returned a 3rd time because there was a very obvious issue that he missed because he failed to actually test drive the car like I asked. At this point, it was later in the day and nobody was around to look at my car. I made an appointment for my FOURTH visit for 7am on Tuesday, February 11. 2025. When I arrived at 7:05am, I was told there would not be anyone to look at my car until at least 7:30am. For my appointment, I requested that someone take a test drive with me so I would be sure that the problem was noticed. Finally, at 8am, the female at the front counter (with tattoos and whom I'll call "Mary" even thought it is not her name) informed me that the tech, whom I've never had an interaction with, did not feel comfortable going on a test drive with me. Unbelievable. Mary said that he would take the car and test it. I specifically told her to have the tech get up to at least 40mph. The tech drove my car for 4 minutes (from ignition on to off) and brought my car into the garage. After 20 minutes, Mary started going over an inspection checklist talking about washer fluid. She then says that there is a "little bit of play" in the wheel bearing and would I like to schedule an appointment to get that installed. I asked her if the tech was sure that it was the problem, because I was told previously by Levi that it was NOT a problem, or was he just guessing because he had not taken the car for a test drive like I asked. She didn't know and I told her that I'm going to take my car somewhere else. I was then told that the vehicle inspection was $10. I refused to pay $10 for an " inspection" I did not ask for. This was an issue from a previous visit. After 15 minutes, they gave me my key. I immediately went to the Tires Plus on 42 in Burnsville. I explained the issues and the Master Technician took my car for a real test drive and into the shop. He came out and explained exactly how the bearing casing was bent, how it was causing the noises that I was hearing, and that my rim was also very slightly bent. In a roundabout way, without putting down another store, he made it clear that the issue was very obvious and should not have been missed. This is the service expected from a Tires Plus store. The part was ordered and my car was fixed in less time at the Savage store than I spent over 4 visits at yours. My experience at your Tires Plus did not meet even the very basics of service that the average person would and should expect. Having to make 4 trips to your store and still not having the issue addressed or even adequately looked into. Failure to inspect the rim, which was bent, during the installation of new tires, after stating that I had hit a curb and was having issues. Failure to inspect and notice a bent wheel bearing casing after specifically mentioning that it may be the reason for the issues. Tire pressures after leaving the store after a new tire installation were not acceptable (38, 37, 37, 34). Gaslighting as to the reason for the humming and noise when turning, saying it was snow packed in the tread. Attempting to charge me for a service that I had not requested and refusing to give me my keys for 15 minutes. Not providing me a receipt or estimate for services performed. Telling me that someone who had never met me was not comfortable driving in a car with me.

Been visiting here for a long time! Like My favorite store "team member" called to follow up with…read moreme. Today. Thank you. Apple Valley! Satisfied customers do keep coming back! As recommended, have a contract for road hazard on the tires. Just last week had another a road hazard. Prefer the Apple Valley location, pass by there all the time. Yes, visit many South Metro Tires Plus shops... Thank you all are doing their best! Visited in past Lakeville, Eagan, East and West Burnsville, Savage, Richfield as well as Apple Valley, my favorite. As a satisfied customer will keep coming back for the service, quality and values... These shops seem busier nowadays, for sure. ...more and more people keeping their cars. Expect a wait. Expect you may need to leave your car over night. Be patient even to fix a tire. Yes! To fix a tire, in many locations busy. We find a way no matter what to wait. As it turned out my last stop in hope, found a great counter guy named "Anthony" who said, "just wait. We'll take care of you!" Be prepared to wait for the best. Thanks I will keep coming back, Tires Plus. Soon to get new tires. Thank you

We were shopping for my daughter's first vehicle, so finding something that was safe and reliable…read morewas extremely important to us. We originally brought a Mazda CX-5 to Christian Brothers Automotive in Lakeville for a pre-purchase inspection. The technicians performed a very detailed inspection, and Chuck, Vince, and Nick each took the time to personally look over and drive the vehicle as well. They explained everything they found, answered every question we had, and ultimately advised us to walk away from the purchase. While that was disappointing at the time, it almost certainly saved us from buying a vehicle that would have cost us far more down the road. We kept looking and eventually found a Lexus RX 350, which we also brought to Christian Brothers for another pre-purchase inspection. Once again, the technicians did an outstanding job, and Chuck, Vince, and Nick each took the time to review the vehicle, explain their findings, and answer our questions. They confirmed the Lexus was a solid vehicle and gave us confidence moving forward with the purchase. The inspection wasn't just a checklist. It was an education. They walked us through the vehicle, explained what they were seeing, pointed out what mattered, what didn't, and what we should expect down the road. Their advice also helped us negotiate the purchase price, saving us $500, which more than covered the cost of both inspections. What impressed me most, though, was the people. Every interaction with Chuck, Vince, and Nick was friendly, transparent, and genuine. What really stood out was how much they cared about the outcome. After we left to buy the Lexus, it was already late and we weren't able to finish the purchase that evening. Before we left, Chuck asked me to give him a call the next day because he wanted to know how everything turned out, whether we were able to buy the Lexus, and whether his advice had helped. He didn't have to do that. It wasn't part of the inspection. It showed me that they genuinely cared about helping us find the right vehicle, not just completing another service. Christian Brothers Automotive is more than 30 minutes from my home, and I'll gladly make that drive. They'll be servicing not only this Lexus, but all of my family's vehicles going forward. Buying a used vehicle can be stressful, especially when you're trying to make the right decision for your family. For us, this wasn't just buying another used car. This was buying our daughter's first vehicle, and we wanted to know we were making the right decision. Christian Brothers Automotive helped us do exactly that. Thank you to Chuck, Vince, Nick, the technicians, and everyone else at Christian Brothers Automotive in Lakeville. We truly appreciate everything you did for our family! -Derek

After coming here for years to get oil changes on many different vehicles, my family has decided to…read morestop affiliating with this business as we continue to get ripped off unless someone challenges their final prices. Once it was for my sister getting her brakes replaced where they quoted her a MUCH higher amount than they did to my father for the same vehicle, and another time was today while trying to get a sensor reading on another one of our cars. We have come to find out that employees here have sexist attitudes and behaviors which is incredibly disappointing to see. The only reason they get 2 stars and not 1 was because they changed my oil. Nothing else. Today, my car got an oil change here and had a tire pressure sensor read. I had credit for a free oil change, and Darin quoted on the phone that the sensor reading would be $50. Awesome. So I show up to pick up the car, they say it's going to be $76 something dollars. They told me the 25 other dollars were "fees". I politely asked what the 25 dollars of "fees" entails as that's not what I was originally quoted, and he said "environmental disposal fees". Why is there an environmental disposal fee for sensor reading? I expressed my frustration saying I was quoted something else, and they only fixed the price to what they told me at the beginning AFTER my father came inside and challenged them on it. And then suddenly it was all a-ok again, and Darin said "no harm, no foul". There was, though, as I would've been charged $25 in "fees" that I was not made aware of if I wouldn't have brought my dad inside to help me. They told my father and I that the $25 "fee" is on every single diagnostic check (they just conveniently didn't mention it when they originally quoted me $50), basically admitting they rip people off every single time. They also quoted me 175 dollars for a single TPMS sensor, what a joke! That is substantially more money than Discount Tire, which is where I will be going from now on for this type of thing. We will not be coming back any longer. It's clear they take advantage of people not knowing that other prices are available at other car repair shops. My father loved bringing our cars here as it was close to our house but after today he said he is no longer interested in business with them, same goes for my sister and I. They reached out to me yesterday, a week after I posted the complaint, saying they called me and left a voicemail, which they did not do. Don't go here!

This is my favorite Valvoline location. As a woman, I truly appreciate how well they take care of…read moreme--they're honest, never try to take advantage, and always explain things clearly. The team is incredibly kind, helpful, and generous with their time. The level of service is exceptional, and I genuinely love coming to this location.

These people don't have any supervision or accountability. We had to ask for them to check the…read morecoolant after they said they finished everything. When I asked Ian -when they stopped checking everything such as lights and tire pressure and cabin filters, he said they haven't and that the should have done it when we arrived and it must have slipped their mind. Ian did it eventually checked only the tires coolant and lights but it took several requests. If you own this place you should check your audio and video the conversations taking place here today were HIGHLY inappropriate by who I believe to be is the manager wearing a beanie on his head who whipped out to go grab a monster energy drink in his small vehicle while they failed to do ANYTHING else the other locations do. I feel like I need to take our car to another location JUST TO CHECK THE WORK THAT WAS "done" today. Absolutely terrible service as these people just collect a paycheck and don't care. I can't believe a car next me to paid $200+ here today and didn't even get his lights checked at the very least! Lol go to any other location this place should be shut down.

Had my vehicle towed to Firestone recently. They diagnosed the problem, fixed it, and explained…read moreeverything throughly. The staff were knowledge and very helpful in going through all of the details. I thought the price was reasonable for the services provided and would definitely go back in the future.

Not impressed with the overall customer experience & professionalism. The manager working tonight…read moredid not treat the customers that came in with much respect. They will use you like an ATM. I would never trust these guys with my vehicle. Originally came here for a tire alignment ($100), they tried to tack on an oil change & fluid change for my truck. There recommendations came out to be $1200 worth of useless work. Oil life on my dash is at 80%. I'm usually a pretty positive Yelper. Sorry to all of my followers for the negativity, I will post another upbeat yelp review soon. One Star. That might even be too high...

These guys do great work and help with some things for free. Been going here for 25+ years and have…read morenever been disappointed. Black Friday coupon book is awesome!

Great experience, felt taken care of how they handled me as a customer informed me they would honor…read moremy coupon and did thanks heartland! Will send business if I can!

what would have been a 1 star, changed to a 4 because the service manager Jake did an outstanding…read morejob (I give him personally 5 stars) something went terribly wrong during my oil change and I woke up the following morning to a puddle of oil in my garage. I took the vehicle back in, and was so fortunate to have Jake's help to remedy the issue. he went above and beyond making sure I was taken care of.

Nearly three weeks ago I had my oil changed at this location. Earlier this week while my wife and…read moredaughter were in the car, the check engine light came on and flashed along with an emissions system failure message. Barely made it home because the car went into a limp mode. Brought it to my Honda dealer and the car was overfilled with oil by half a quart! The overfill also damaged/broke an oil sensor according to my Honda dealer. Because of this situation, I had to cancel an entire week of appointments and meetings due to no vehicle. I will also have to be paying nearly $500 to fix the sensor and redo the oil change. They also never completed the air pressure nor showed me the oil dipstick. I will not be returning to this location after this incident that nearly destroyed my car. I have contacted corporate to resolve this matter