The worse service there, Angel the manger is rude and disrespectful. Waited more than 3 hours for a quote on my breaks after I made an appt and then waited another 30 minutes for my car to get back to me from the back. Angel just stood there holding my key and not giving it back and acted like he was all that, making me wait.. some sick "power" game. One of the other guys told him to knock it off and give me my key back. Never again going there. Do not trust them always trying to up charging you ! read more

I'm about to take a long roadtrip as I'm moving from Oceanside to Oregon. As such, I needed to make sure my brakes were in good working order. My trip is very soon, so I made a last minute appointment at Firestone. Johnny was the team member that helped me and he's awesome. The service took a long time because there was only one mechanic working at the time, but that's on management, not the employees working. And, to be honest, Johnny was so nice, friendly, and welcoming that the wait didn't bother me too much. The mall is also right there if you need to kill some time waiting. In any case, they were completely honest with me. They said my brakes were fine safety-wise but that I might want to change the rotors and brake pads to stop the incessant screeching noises my brakes have made since I acquired the car. I decided to purchase the new brakes and rotors and the price was fair and about what I expected to pay going in. The brake pads also have a lifetime warranty through Firestone (I'd just have to pay for labor). Both Johnny and the mechanic stayed well after hours to finish my car and they also agreed to drop off another lady's car because service was taking so long that day. All in all, despite the long wait, I had excellent service and would absolutely come here again if I weren't moving out of state. read more

I purchased a car 3 weeks ago. Passed smog no leaks or warning lights on besides an occasional flash of the check engine when starting. Vehicle was running fine & smoothly, I took it in for a routine oil change and tire rotation, and they had my car back in the garage for literally 6 hours, when they return they tell me I have axel problem and boot tear by the right tire. They were acting pretty suspicious all day and they were making errors to other people's cars that were back in complaining so it seems highly likely my car was back there for 6 hours due to someone's mess up. They return my car to me with new warning lights on, and the very next time I drive the car my engine is messing up and rods are knocking, all this starting with a trip to Firestone Carlsbad behind the mall. They screwed me, you can't trust anyone anymore they seemed desperate for sales and were pushing business on everyone like street hustlers DO NOT TAKE YOUR CAR YO FIRESTONE TO AVOID GETTING YOUR VEHICLE DAMAGED TO BAIT YOU INTO REPAIRS. And if that's not what happened, they seriously need to fix there delivery not to appear that way!! I'm really mad, and now apparently there is damage to my car that wasn't there previously someone jacked me up for sure I can't think of why they else held my car in the air that long for routine work read more

I have been a customer of Firestone for several years, but I have noticed some concerning issues with their service. One of the employees, who wears a blue shirt, has exhibited passive-aggressive behavior towards his colleagues, which creates a toxic work environment. This may be contributing to the inefficiency and delays that I have experienced during my visits. Additionally, I have had difficulty booking appointments online, as they do not always honor them and blame it on the system. When I do visit in person, I often have to wait for several hours for even a simple service. While they claim to be understaffed, I have observed three people at the front desk, with only two of them actively helping customers. The employee in the blue shirt seems to spend most of his time sitting in front of the computer and barking orders at his colleagues. This behavior is unprofessional and does not inspire confidence in their service. Furthermore, I have noticed that they speak Spanish in front of non-Spanish speaking customers, which can be alienating. As someone who speaks can't Spanish, I find this behavior inappropriate and unprofessional. Their costumer service has gone downhill. read more

We had a last minute emergency with a hole in our tire and took it to Firestone to get it patched. We knew it might be on the cusp with its tread depth, but after taking a closer look, it was near bald. They said they legally couldn't patch it, but would work with us on getting us the best tires for the best price. Honestly, I was more concerned that I was driving my family around on the bald tires, so I needed new ones anyway. We literally just replaced all 4 tires on our other car, so this wasn't the best timing, but CESAR was awesome and really made it easy on us. They gave us a great price, $$ off, and told us about the mail-in rebate etc. I checked prices at other places and this was by far the best price. Cesar was great. I'd recommend this place to anyone needing a patch to a full set! read more

DO NOT COME HERE. This business is ran by incompetent people who will attempt to over charge you. They also quoted me a two hr wait time for an inspection (with a morning appointment) ended up taking SIX HOURS. They will waste your time, please go somewhere else. read more

Been having doubts about the work they do and what the car needs. Took my car to a different shop only to find out Firestone stripped my oil plug. I used to like this shop but its been getting worse over the years. read more

I got a flat tire on the 78 and called Firestone for help. Cesar and David answered my call and met me at the store to help me. They were friendly, funny, kind and helpful! We had a car full of kids on our way to Disneyland and they did an amazing job with our car. We were in and out! They did great work! Thanks again Cesar and David! I didn't catch the third persons name who helped us but he was also very friendly and kind! read more

I'd give 0 stars if I could. This team had THE WORST customer service I have ever seen. First off, they put the wrong catalytic converter on my car and when I came back asking why the sensor wouldn't go off they said it is fine. TWO YEARS LATER my smog technician informed me that I have the wrong catalytic converter on my car. I knew for TWO YEARS something was wrong with my car and they lied. And when we go back to get it fixed? Barely cared and took over a month to get the correct part in and inform me. When I finally come back: not even a Hi, Hello or how can I help you. I had to say hello and got told to wait. While I was getting my car fixed? THEY CALL ME AND TRY TO UPSELL ME ON UNNEEDED SPARK PLUGS. Just fix my baby I have had since I was 16 and give a little respect when you fucked up so royally that you ruined my car for two years. I can't say enough bad things about this place, never come here. read more

Do not take your car here!! They have no idea how to do even the most simple procedures like a radiator flush in a BMW. After they held my car three days, I finally drove 1 mile to steaming & gushing and my car had to be towed the next day for them to fix their mess. In consolation they offered me a third off discount on new tires. I compared prices on their third off "deal" to Discount Tire which was STILL cheaper and provided an amazingly satisfactory customer experience. Thanks Firestone for nothing. read more

This shop did a oil change, brake job, front end alignment then drove to Escondido and my car caught fire . There fire investigators report also said fire was started from the oil cap was not put back on. Firestone is also trying to bill me for the repairs that they did on my car that they burned up. They do not stand behind there mistakes. Buyer be ware I almost lot my family because of there mistakes . They now are not answering my phone calls. I think I will need this to go to the courts to absolve this. read more

They took my rotars to try to resurface... called me 1 hour later to tell me that my rotars are "too big" for the machine. So they messed up my rotars and didn't offer me anything to fix that rotar and had to spend $130 on a brand new one. WORSE PLACE TO GET CAR FIXED AT. I do not recommend them to anyone. read more

Firestone Complete Auto Care - Tires Near Me - Carlsbad, California

See all

Seriously the worst customer service experience I have ever had. Incredibly incompetent employees. I don't often leave reviews but this was seriously disgraceful. I feel bad for anyone who brings their vehicle here expecting decent service of any kind. read more

Miguel, Javier and crew are great.Every time I have a problem, big or small, they take care of me in a fast and excellent manner. Miguel even helped me with a special project I had. read more

Booked Alignment appointment for my MBZ. Waited 90 mins and they hadn't even touched my vehicle. Asked to speak to the Store manager. His name is Johnny Roman. He was on vacation for 2 weeks - unable to leave him a voice mail or email. Absolutely atrocious service read more

Hard workers. Recommend appointment or you'll wait a while. But they're great idk about all these reviews they even switched out my flat spare for free!!!! read more

I was refered to this location because the other Firestone location didn't have the skilled technician that Al is. Al did my alignment correctly and In a timely manner. Al even took the time to call and ask how the alignment was after I left. I will definitely be going to the location for all my car needs. Thank you Al and team. read more

Attendant rude on cashier, joke w. Coustumer..."- if u don't like the price, buy at another place"...this no business protocol ...

After calling around for prices for an oil change, I made an appointment with this Firestone Auto Care shop. However when I brought my car in for my appontment, I was given a different price about $50 more. I felt like this was a bait and switch technique. I was told I was quoted the wrong price on the phone. Beware! read more

I work across the street so I was hoping that me taking my vehicle here would be convenient for me unfortunately I did not look at the reviews here before taking my vehicle for a full vehicle inspection and diagnose test for a total of 120. They gave me different quotes, which were all ridiculously high and finally settle down to replacing three of my ignition coils + labor to $610 = complete total of $730. brought my vehicle in Saturday as 12:45 PM we waited around all the way until 8pm just to find out after their repairs my truck now won't start. The manager is useless, so called Miguel had no idea what was going on with my situation and even said on the phone that they must've done something wrong because my vehicle had no problem starting before I took my vehicle in here. they are also quoting me for my radiator leak for $1500 and my rear main seal leak for $1600 trying super hard to convince me on getting their credit card that they would give me 10% off on the total and the sales guy Fernando said he would take another 300 on top of it. So a total of 2500 for using the store credit card. I called three different repair shops near me and they are giving me a few hundred dollars cheaper than what fire stone is quoting me. Currently right now I'm working across the street and I see that they're working on eight different vehicles before mine and when mine was the last one they were working on last night and it's been 2 to 3 hours now since they've been open and they are telling me they're waiting on parts. I'm hoping my vehicle will be done by the end of the day with no other problems and what I'm aware of. Never am I coming here ever again. I would like to personally talk to the general manager, Christer. But the employee Fernando told me that he only shows up whenever he wants to and couldn't tell me the next time he'll be showing up. I feel like they're working on other peoples vehicles before ones had had appointments due to making their sales quote for the day and I would know that because I work in sales as well. read more

Over an hour to change a tire on a fleet car. Unprofessional staff ( Jody). Felt like we were in limbo during our visit. Honestly, I'll probably never return. Not an impressive experience whatsoever. Surprising for a large chain. read more

DO NOT USE THESE GUYS! Everything you're afraid of with a shop. Dishonest, take advantage of people, upsell worthless services to unknowing customers etc. and make it as difficult as possible to fix the problem. I'd do zero stars if possible. Just Terrible. read more

Just picked up my car after two hours two hours then I asked for them to rotate my tires charge me $20. I paid $70 when I could've just taken for the dealership and would have got my car washed. The mechanics here are just lazy and honesty not what the stand for. They failed to reset my oil indicator which I have to look up how to do and they messed up all the adjustments for my mirrors. I asked for an alignment which I paid for a life time alignment, did not get done. Also they stated on the car sheet that they fixed my tire pressure to 35, but nope also failed to do that. This place sucks. The only reason I came here is because I had a buddy that used to work here and it was close to my house. Now, this place is dead to me. Just below average Service don't come here anymore. Oh yeah, they couldn't print me out a receipt because their printer wasn't working read more

See all

Marissa waited on me and was very knowledgeable and helpful. Four tires replaced in a timely manner. My suggestion is to actually call and make an appointment as doing so online doesn't actually go to the store to setup time requested or didn't so yesterday. read more

I made an appointment to get oil changed and it's taking 2 hours. What is the point of an appointment if you don't honor my time slot? It shouldn't take 2 hours for an oil change. How do walk-in and appointments have the same wait time? Here is the best part after a 2 hour wait it's taking over 15 minutes just to pay so i can leave. How does it take 15 minutes to pay? I'm so furious with this place. read more

The front staff were very helpful and kind. The manager hooked me up with a big discount because I did them a favor by saying I didn't need the car back by any particular time. My vehicle tech did an excellent job with my car. The problems are fixed and I have a good understanding of what my car will need soon (I know nothing about cars so this is shocking to me). I will continue to go to this Firestone location. I also appreciated that they have a TV in the waiting room and also free coffee. read more

* After spending over a thousand $ my 1st visit * This Firestone charged my Store Credit card for my relative's car repairs without my consent and knowledge. When I came to the store to resolve the 4 months back charges, the UNeducated and UNprofessional manager Miguel Diaz wrote an incident report stating that my relative used/ charged my credit card on accident for his repairs. When I asked him to correct that information (which could be understood as CC fraud by my relative) Miguel refused and called the Police because I demanded to talk to his Supervisor. The back charges on my CC affected my credit score for 4 months while I was on a budget to buy a house this year. After spending over a thousand dollars on my first visit to this store and now Reading previous reviews, I should have NEVER taken my car and my relative's here the first time. DO NOT take your car here if you don't like being screwed. read more

Went inside to ask the man at the counter for directions tonight and he was extremely rude and told me I shouldn't be in there. I have lots of family members who were repeat customers at this store but not anymore after this . Why would you be rude to a young girl who is lost? Don't work in customer service if you can't be decent to other people. read more

Had to go in to get my heat metal replaced because it was dragging under my car. I called the dealership and they made it sound like a whole day job... called Firestone and spoke with Mark who told me he would get it done for me ASAP. Mark was extremely helpful and got it fixed for me right away so I could start my weekend :) Thank you, Mark! read more

These guys were, helpful, polite, and even stayed late to get the job done! I can't thank Eric enough for his outstanding service! I highly recommend this location. read more

The people we very unkind and unprofessional. When I had asked for the receipt the first time they had said they would send it and so I waited for multiple hours on end then I called back a few times just to finally get ahold of the manager in which was kind and finally sent me the receipt, but ofc this isn't the end of the story. I right now am in my car and I don't think it's been even a month yet since my first repair and ofccccccc, the same issue has happened again. Which ofc I wouldn't be mad if this issue was just a small price or something that didn't effect the car to much but it does. It's issues with spark plugs and they charged up upwards to $17000 just for it to be fucked up again within less then a month. Wtf?! Firestone if your reading this I want you to k ow that I expect a completely free change. read more

I am visiting some friends in Carlsbad and noticed that the underpart of my bumper had become detached after parking too close to a parking curb. I know that this is not the normal kind of thing that Firestone fixes, but thought I'd stop by to see if they could give me some advice. They told me that they would take care of it and they did without even charging me. Needless to say I am grateful and the least I can do is write a positive review! read more

Second time coming here and I should of listened to my gut feeling. These guys can't estimate when you vehicle will be ready. I came in at 430 pm with a nail in my tire and the said it would be ready by 7 pm and here it is 725 pm and they still have not taken my vehicle into the bay. The last time I brought my vehicle in for an oil change with a 8 am appointment, I didn't get my vehicle back till 4pm. Going to COSTCO to get my tires next time. read more

Wait time is ridiculous. I've been here since 1:30. It's just past 5 and they still aren't done. All I came in for was an oil change.

May 22nd firestone workd on my car and they didn't even put the oil cap on so 6 miles away my car caught fire with me and my family in it and i had firestones inspector took a look and even he said it was there fault i have the report now they blow me off and dont think there responsible just be careful cause they dont care about there customers safety one bit read more

I took my truck for an allignment. Albert did a great job! The staff here works hard! I will continue to come here for service! Thank you Firestone, Carlsbad! read more

Daniel was so helpful and friendly. We are here out of town with a nail in our truck and his friendliness made a not so great start to our day much better read more

Completely misdiagnosed an overheating problem in my Jeep Wrangler and charged almost $1000 - Stay clear

Continuing the saga. My car needed an oil change and normally firestone would "top off my fluids" well at Valvoline I'm getting my oil changed and lo and behold my fluids that I got "topped off" almost fucked up my car. They put RADIATOR AND ENGINE OIL IN MY POWER STEERING FLUIDS!!!!! $183.00 to fix it thank god the pump didn't go bad. Who works for you guys? How can you guys call yourselves mechanics! read more

My first visit to Firestone Carlsbad was for an alignment service. My service advisor, Sergio, greeted me and explained what was involved with the service. Before and after the alignment he answered all my questions. The service started at my scheduled appointment time and was completed very quickly and efficiently. I am extremely satisfied with my entire experience. read more