They keep you waiting for hours. Not enough technicians to handle all kind off issues with the vehicle. If we walk in with one issue they insist to do all kind of repairs other than what we request them to. The worst experience I had compared to the other firestone. read more

Went for a state inspection and left with a damaged non repairable tire. Went back and forth with some form of manager and she never followed up and called me back! Will never go back and will be sure to warn all of my friends! read more

Terrible! The absolute worst! I have never written a review for anything and this place made me so upset so here I am.... 1. They scratched my fiancee's week old new car and acted like they had no clue what happened. 2. They told me to replace my battery, which I did. Two months later I go for an oil change and they tell me I need a new battery. I told them I just had it replaced by THEM. They MANAGER started stuttering over his words. When I came in to pick it up they told me nothing was wrong with my battery and that there tester was broken.... I should've never came back after that. 3. I had an inspection done and they failed me for a leak in my steering? Quoted me $1,400. Took it to another place and was reassured nothing was wrong, passed my inspection. 4. They tell me my tires are cupping (they are not). Next time I visit I ask how the tires are and they say there is nothing wrong with them? I could go on and on here...bottom line. DO NOT USE THEM! BIGGEST SCAM EVER. read more

After 10+ years of mixed service, I'm outta here. Last month I was trying to schedule new tires and was put on hold for 8 minutes. Went on TireRack.com and had new tires installed flawlessly and on time in my driveway the next day for the same price - I strongly recommend everyone checking these folks out! Strike one. Made an appointment to get an oil change today at noon; at 1:30 they finally checked my vehicle out and said they could no longer do oil changes on this vehicle (after 5 years of doing them). 90 minutes late to look at the vehicle and deny service. Strike 2. With complete calmness and professionalism, I asked to see a manager just to let them know their processes keep breaking down and they've lost a long term customer. "Mike" literally turned his back on me while focusing on an internal personnel issue and said "I can't talk to him now" -- "him" was 10 feet away. Pete - you've got an issue there with your manager in the eyes of this customer and the service advisors...who were professional and have a thankless job. Strike 3...I'm outta here! read more

Always late. Always short handed. Never have parts in stock. Inspection machine always broken. Just go to ft mill. Much better staff there.

I called on 1/28 for an appointment for a state inspection. I was told they take appointments but the next one they had open was February 11. Really?? They used to get you in the very next day. Apparently, this location has gone downhill. read more

Take your car somewhere else! My husband took his car in for a basic oil change. As he was driving away... black smoke started coming from his muffler. Within minutes his check engine light went on. When he got home, he called Firestone and they told him to bring his car in- in the am. As he waited in line, a female customer was bringing her car in- stating it wasn't acting right after her oil change. After looking at my husband's car, they said that nothing they did caused smoke/ engine light problems to occur as he was driving off their lot. It's all very fishy. A basic oil change is probably going to cost us a ton of money somewhere else! read more

AVOID this location. My wife purchased tires from this store and her desire was to simply replace the Pirelli tires on her car. The Firestone salesman recommended Michelin tires so she went with his recommendation and, as always, she purchased the warranty. She was in with a leak after only ~5k miles and they recommended replacing the stems on all the tires. We discovered leaks in three of the tires and they patched each of them. Back in with another leak and were told there is a pinhole leak in the sidewall and the tire needs replacing. Given the type of tires, we were told all four of them would need replacing. The tires have 15k miles on them and we were told the tread is low (after 15k miles??) so they won't honor the warranty. This location DOES NOT stand behind the corporate brand or the warranty they foisted on us. Dishonest business practices--AVOID. read more

Totally dishonest, these guys tried to charge $750 for a distributor that cost $175 and took15 minutes for a high school auto tech student to replace. They would get 0 stars if possible and probably dis barred if they were attorneys. read more

Shop fees and other nonsense get added on top of seemingly reasonable prices. For tires, go to Costco. For other repairs, go to Precision Tune or Meineke for same service, better value. read more

Don't come here.. I don't know if all Firestones are the same but this one tried to rip me off. I came in and all I needed was for them to put the spare on my car.. They tried to charge me $46. I knew it was a rip off. I drove down to discount tire and they put it on for FREE! That's customer care! read more

This is my second time at this location. The first being just before July 4 weekend 2014. That time it was about 9:00AM, with 2 other people in waiting area and I needed a patch for a nail in my tire. I warned the guy some of the caps were stuck on the air pressure valve and if they snapped them off, it would break the sensor, so please ONLY fix the flat and don't mess with the other tires. Well, they did it anyway and ended up replacing the sensor at their expense. It took about an hour or so and it cost around $25 for the repairs. Fast forward to Sunday July 5, 2015 I come in 15 minutes before closing and they cannot take me but schedule me for 7:00AM Monday morning, reminding the person of the last time I warned them about the sensor problem and letting them know the other air valve caps are fine, but one of the sensors is still bad and I don't remember which one it is. Monday morning rolls around and tell the same story of "hey don't mess with the sensor blah blah" I'm literally the only person there, and I still had to wait over an hour for a patch, and unlike last time, they did not attempt to check the tire pressure on the other tires. And in my rush to get to work cuz this is taking way too long I just paid for the service of $30something - they charged an additional $7 for "SPECIAL CARE". WTF?!? I'm being charged for a known problem with my vehicle that you can easily avoid by heeding my multiple warning and I get charged $7 for this?????? I'm told Discount Tires down the street is cheaper, nicer and faster..... If only they were available this past Sunday, so didn't have to waste my time or additional money for a simple flat... or as the technican said "it's just a smal nail, it should be a quick easy fix" -__- read more

Real mixed feelings here. On one hand, they rescued my daughter while traveling out of state, correctly diagnosed fuel pump failure, and got the vehicle repaired same day. HOWEVER, they overcharged for the pump part $167, and "accidentally" added part and labor costs for a regulator that was not installed. Only after several long distance calls did they finally credit the AmEx. Just watch yourself there. read more

If I could give them 0 stars I would. I have been sitting here for an hour and 30 minutes for an oil change. Ridiculous! They only had 1 car in the garage when I arrived! The guy told me they would maybe take an hour and after I signed the paper he said it would take longer... wish he would have told me before I agreed! read more

Since I don't see how to update my review, I'll add another one. After posting my comment about being overcharged on a brake job, FireStone actually reached out and we talked. I had forgotten that they had to replace the rotors and they changed the brake fluid. Those two items added up to $300 which meant I ended up paying $430 for the brakes, front and back, which is right on target. So, I'm back to being very happy with my service and the cost of it AND the fact that they took the time to reach out after my comment. Great service and great followup. read more

I was told by the shop manager that it would cost $450 to change a PCV valve. He said that the block would have to be removed. This was a false, expensive statement. My local mechanic did the job for $25. My son has similar stories. I will not frequent the Firestone Repair shops. read more

I have been coming to this Firestone for quite a while now and have had nothing but great service. They are friendly, knowledgable, and fair. I don't ever feel as though they are suggesting unnecessary work, which is a major plus. It is hard to find car shops that make me feel comfortable, but they definitely have made me a regular customer. read more

Fit me right in, was pleasant, and will continue to come back. Mary is fabulous and provided a coupon. They go above and beyond and they've made a loyal customer! read more

I am so incredibly disappointed with Firestone. I have lived in the Charlotte area for 5 years and I have had 2 different cars that I have brought to Firestone for service. I have purchased at least one full set of tires from them as well. I went today in a complete bind because my battery was dead. They knew I was in a bind from the moment I called as soon as they opened. I told them I had turned the car off in the parking lot and they would need to jump it to start it at that point. They knew I was not in a position to bring it anywhere else. I had called my dealership once I dropped the car off and was quoted for a new battery on a 2014 Wrangler with labor and tax it would be just short of $200...but Firestone charged me $388. They said it was a "special battery." I am not entirely sure what makes it so special or why I needed it in my 2014 Wrangler...I do not drive anything wild for goodness sakes. I know this review will not get me anywhere and I have lost this fight but I wanted to make sure everyone knows that they truly take advantage of situations and knew I was in distress with a dead battery. read more

Disappointing. On my way home after an oil change on Friday my a/c suddenly started blowing hot air but hadn't noticed anything wrong with the a/c previously. Parked the car in driveway and came out a couple days later and a large oil spot was on driveway and when I turned the a/c on I heard a loud shriek. Took it back Tuesday and one service advisor said the oil plug gasket hadn't been replaced by shop that had changed my oil previously although no oil spot on driveway prior to THIS oil change. While there this second time I asked how much to check my A/C and they said they were running a special for 9.99 so I scheduled for the next day. They recharged the a/c with dye but it never got very cold and no leaks were found...compressor kept cycling on and off although it wasn't doing that before I'd brought it in for the oil change and a/c recharge. Spoke with a service advisor again about the oil on driveway but this time they said it was because oil had splashed on the undercarriage when changing it. Said to bring back car a few days later to check a/c. read more

Woodies Ballantyne fixed an oil leak for me a few months back and as first time there I was impressed w/friendly staff, snack and coffee and the shuttle service. I won't be returning however as their labor costs are extremely high $99/hr and today had to go to Firestone Blakeney for an oil leak I now had after they had changed my oil... they told me the aftermarket metal plug that was used (Woodies) stripped my oil pan (Woodies should have used an aluminum plug to match the oil pan) Firestone re drilled and fixed the threading free of charge! Firestone staff especially Anthony were extremely helpful and went out of their way to fix the problem Woodies created...thanks Firestone! read more

Service was ok, just staff at desk needs to wake up and learn better customer service. Not good. Messed up name, address all my phone numbers - you know for a first time customer when you're in store confirm everything. No phone call back when ready. When I called to check on my car, couldn't find name lol. Then went by make and pulled wrong car. Just really odd experience... I should have trusted the ratings. If I owed this store I would loose bad performing customer service rep (ronni) upfront they are killing this location. I will never go back to this location EVER. The arboretum crushes this location. One star for effort. read more

Initially I had made an appointment for a state inspection for Dec. 11th but I was contacted by Firestone, stating their inspection equipment wasn't functioning, which occasionally happens. I gladly made another appointment, since this is my neighborhood store, for Dec18th at 10am. After arriving early for my appointment, I added an oil change and tire rotation to my work order realizing that it will extend my wait time and was advised that the work could be completed before noon. I sat in the lobby watching the various techs huddled together socializing and in fairness, I'm sure some may have been working on vehicles. I understand that everyone wants to work in a positive and happy environment but at 10:43 am, my vehicle continued to sit in the parking lot. I fail to understand the purpose of making appointments if the store isn't going to accommodate them, which I informed the Customer Service employee at the service desk. He stated they were waiting for a Car Care Tech to become free. I guess this lone tech they were waiting for, wasn't one of several techs having social hour. I decided to leave, without having my vehicle serviced and went to another business. read more

Do NOT go here! Took my car here for an inspection and they failed it for a "wobbly headlight" and they said one of my other lights was out. I took it somewhere else and they said NO lights were out and that they found no evidence of a "wobbly headlight." Go ANYWHERE else. read more

So I am done with this place, have given them our business on two cars for oil changes and minor work. My wife goes in today to have look at the windshield washer not working. We just some snow and driving down the highway and not able to use the windshield washer is a hazard. All the grime coming off the road from the cars in front really builds up. So, we know that the container is full of fluid, you can hear the pump working, the car has been running for 30 min so it is not froze up and they give her a hard time about checking it out!!!!!!!!!!!!! Really!!!!!!!!!! Are you not in the car repair business??? So, after her having to "reason" with them they check it out and $30 later they determine the line was clog and easily cleaned it out. At the same store, I got a quote of a set of tires because they had a sale. After adding back the labor, fees, taxes, TPMS package, warranty, etc etc I was paying more than what I saved on the tires. it was like $100 in extras. Went to Sams Club. Its $15 per tire to put them on, period, no TPMS package, no extra warranty charge, no disposal fees and no huge labor cost on top of all that. At another store, my wife had a flat tire and they want to put the most expensive tire they had on the car to replace it, saying it could not be fixed. Well, I went elsewhere and got it fixed for $20. They stand in front of sign that talks about honesty and they clearly take advantage of people. read more

Honestly nothing really good to say here. Took my car in for a basic inspection and they tried saying I need all Firestone brand items on my car and gave me an estimate that was hundreds of dollars and then said it's very affordable if I sign up for the credit card. Seriously be wary of this place they nickel and dime you to death. If possible would have 0/5 stars. The whole place seemed very unprofessional and I know for a fact that I will never be back. read more

Quick and reliable service close to my office.

Tried to upsell me to more expensive product and misrepresented sale price. Go somewhere else. Distrustful and looks for ways to spend your money. read more

Great job on both of my cars. I have taken our cars here on multiple occasions and they have always done great work. A few times they even recommended that I bring my car to the dealer since work that was needed was probably covered under warranty and it was. Saved me a ton of money. They. Plus have easily charged me for the work. Great people to deal with. read more

Worst place to go for a state inspection or any service. Despite an appointment, they kept us waiting for 1hr and 20minutes for a State inspection on each of our cars (which should take 5 minutes). They did this for both our cars, so in total 2 hours 40 minutes of wait time. They did not take the cars in to inspect until each hour ended. They mishandled both the cars by driving it roughly through the parking lot, over the speed bumps. They left grease marks all over the beige seats of one car. They enjoyed sitting in the cars one after another to kill time, while we were watching. On purpose, they failed the inspection for one car to suggest additional fixes that can be done at their location. Took that car to another auto shop and it passed inspection with no problems. They charged extra money for that inspection which they failed. Everyone who came in for any service was outraged with the wait times and the complaints of the shabby work. Someone just returned complaining about an AC fix that failed working in 2 mins of driving off the lot. Overall a horrific experience. Never going to visit this or any other firestone. Should have relied on the reviews here, they are 100% accurate. Despite all this, the management does nothing. read more

they need more people working there. they take forever. just for a check up i've been here for 3hrs plus.

i have been going to this firestone for years great service and very friendly people and if there is a problem they rectify as quick as possible total satisifaction.i have to have my vehicles fixed and worked on some where and this is the place for me . keep it going guys. read more

My wife made an appointment to have the air conditioning problem in my car diagnosed. We were to drop the vehicle off on Saturday morning at 8:30 am and the cost for the diagnosis would be $39.99. Like most people, we don't have time during the week for this and she was told that the diagnosis could be completed on Saturday. We didn't expect the repairs to be completed. We had planned to do that at a different time, if the price was within reason. I went inside and spoke to a technician who told me he would probably get back to me before the end of the morning. We didn't get a call at all. My wife finally called them at 2:15 pm (I know the time because of the cell phone call log). She was told they would call back in 5 minutes with an update. At 3:15 pm she called back. She was told at this time that they would need to put a dye in the car to find the leak in the ac system and that I would have to bring the car back after a few days of driving. This was unacceptable as we had brought the car in on Saturday because we both work during the week and do not have time to do this on weekdays. They also said that an actuator for a vent flap was a dealer only part and that they assumed the other ac parts would be as well. They then told her that they would go ahead and put the dye in the car and get back to us. At 4:13, she called back and told them to keep the car until Sunday and we would contact them. At 11:25 am Sunday, she called back. The technician now tells her that the dye wasn't put into the system and also that there would be an additional $10 charge for that. He also went on about parts being dealer only parts and that he could not get prices until Monday. At this time we decided to just pick the car up and go elsewhere. We went to the store and I went inside to retrieve my vehicle and voice my displeasure. I then got the whole story over again. Only this time I was told that the dye was placed in the car on Saturday and that the "system" had not been updated by the other technicians. I explained the entire scenario to the technician and asked for a manger's name, his name (this was the person my wife spoke with on Saturday and Sunday), and the name of the technician that I had spoken with on Saturday. It is worth noting that the person I spoke with on Sunday was very professional. He tried to explain his side as best as he could and never seemed angry. Although he was very nervous about the whole thing but also apologetic. It is also worth noting that I was not asked to pay the $39.99 or the additional $10 and I didn't offer to pay it. My main issue with the whole situation is that we dropped the vehicle at the agreed upon time and nothing was done as we were told it would be. So I now have spent my Sunday afternoon retrieving my vehicle and writing this, instead of enjoying my day with my wife and 6 month old son. read more