A previous shop had butchered my car, I'm still not sure what they did to it. Cleveland Auto Repair…read moreput it back together properly. The guys were patient even when I got frustrated about how long it was taking, my car ended up sitting there around ten days. Every time I called they said it was almost done. But the final price matched the estimate and the car runs smooth and quiet now so I cant really argue with the result. Would go back, just hoping next time is faster.

They are courteous. What I don't like is on constant communication about repairing my vehicle…read more Call your customers content about what's going on and what they are doing that day with your car. I tried calling them direct and their system takes you through all this stuff in setting up an appointment. I need to talk to a real person not a machine. This kind of stuff makes me feel like I made a bad decision in taking my car to them. I am disable, which I can't walk that much it is very painful for me. I need my car now

Here's a review based on your experience:…read more --- I had a great experience at Rad Air. The team was super honest, easy to understand, and genuinely nice. I brought in an older car, and they kept it real with me--explaining what needed to be done, what should be done, and what could wait. I never felt like I was being scammed or upsold. They got my car back in business without the usual stress, and I really appreciate their transparency and professionalism.

Went in for a tire repair and was treated professionally, promptly. Excellent customer service and…read morefriendly staff. Clean bays and AAA certified. Thank you, Paul!

This Firestone was the best I've ever been to! David and Dave took great care of us and I would…read moredefinitely recommend services here!

I made an appointment with Firestone to get my car fixed. I had to take an Uber to the appointment…read moreand when I got there they said my car would not be fixed that day. It would have been nice to get a call from them telling me they couldn't honor the appointment so that I would have to waste my time & money on a Uber. They put 4 missing Lugs on one of my tires and charged me $514. Completely overpriced and I feel scammed.

Not so much about their service I delivered Uber eats there too delicious pizzas... It was a pretty…read morelong trip for not much money. I don't think the dude said anything when I dropped it off and then he gave me a one dollar tip so keep an eye out for that. See that come up again don't deliver that dude any pizzas

We live in Cincinnati and were at Cleveland Clinic for medical appointments. We had a slow leak in…read moreone tire on the drive up. We parked in the garage at the hospital. Tire was flat when it was time to drive home 2 days later. The concierge at the hotel gave us information for Conrads Tire care DT location. They closed at 6:00. We got there at 5:30. Thankfully the kind manager took care of us and we were on our way with a safe new tire at 6:15. We are so grateful for this fine service. The manager was putting our safety first. Thank you!

Great job for good price. I drive their, wanted for them to do the job and left happyread more

First order tires online had appointment for the 29th of August full package left a message on the…read more28th that my appointment was cancelled because they only had three of the tires on September 3th received a text that the tire had arrived made a appointment for the 4th full package call me an hour later that they had a problem with two of the bolts on the rear passenger tire were stripped and they couldn't get them they cancel my appointment again.Took the car to a tire shop no problem getting the 2 bolts off .Now they had taken my tires all 4 of them and stuff them into the rear seat of my jeep so I couldn't leave them like that overnight by them canceling my appointment and me having someone else pulling the tires on they screw me out of my warranty

I got my struts, rear sway bar, and spark plugs. I've been coming here for years now. They always…read moredo good work and if there's any issues they're more than happy to resolve them. Josh and his team are great. They're my go to mechanics especially if you're trying to save money and time.

Disappointed ! Took my car in for new struts all around, new thermostat and new rack and pinion…read more Didn't want the diagnostic because I've had the car looked at 3 times already so didn't want to pay another $130. Talked with Josh at drop off about it and was told, well if anything else happens why your car is here we didn't do a diagnostic so it's not looked at. (Sounds fishy) Get in my car after the repairs and now suddenly the power steering pump is whining like it's being deprived of power steering fluid. Now Brady says "well, you didn't want to pay for the diagnosis. So we can't tell you what's wrong." It was NOT having any issues with my power steering BEFORE I took it in and now suddenly overnight the pump went out when it was perfectly fine yesterday and the belt was replaced a month ago. Make it make sense. I feel like they pinched a line or did something to sabotage my power steering to get more money from me. I decided to take my car home anyways but the whole way it was SCREAMING!! I will be getting a second opinion about this!! Let me also be perfectly clear!! There were NO issues with my power steering BEFORE I took my car in. I've had it looked at 2 times in AZ and once here in Cleveland by Toyota only a month ago when they replaced the belt for the power steering. The rack and pinion needed replaced before the boots were torn and you can't just replace the boots.

I needed them and they were there! I went there for an alignment and I called kind of late about…read more12:45 actually, because I got busy doing other things. Matt said, "sure, we'll get it done today." Then I added the pressure, I need my car by 3:30". Matt said he had me so I trusted him. I called him at 3:15 to check up on things and he said that he was just about to call me. He said to come get it. Great alignment! I can let go of the wheel and it'll keep driving straight! They got this cool text they send you. You touch the link and you pay online. You just go get the car. Easy! When I entered the car there was a nice little thank you note. And they're veteran friendly. I expect to see them again. I love these guys!

I recently moved to Westlake from New York and was looking for a reliable, trustworthy mechanic for…read moreour 2 cars. A friend gave me a reference for Annie's Auto and I booked an appointment for general service. It's rare to find a mechanic you can trust, someone who doesn't try to run up the bill. I found it very easy to make an appointment with Annie's and they performed all the services I requested quickly and with quality. The front desk staff, particularly Corry, kept up updated on the service progress and my car was ready quickly. Very friendly service. I plan to use Annie's on a regular basis going forward and recommend them very highly.

Got an oil change. They always explain what I need if needed and give a few prices…read more The guys up front have always been nice and helpful. They no longer have the slushy machine., but do offer water or mini cans of pop.

Customer service was friendly, and I did get my oil change at an honest price. Unfortunately,…read moreduring the oil change they did an inspection and reported a $4,000+ quote for "immediate" maintenance issues and urged me to set up a follow up appointment within the month. My car wasn't showing any signs while driving and my family's mechanic of over 20 years also found it a little sketchy. When signs of brake issues did arise 6 months later, I took it to Firestone on Prospect Ave who fixed it for a quarter of the price and I've had no issues since. Maybe Terry's was being truthful about the issues, but if so, it felt way overcharged and pressured to get it fixed sooner than necessary.