if you want to be frustrated at how they handle an error on their part it's the place to go.. BUT be prepared to listen to lies about the "fix" what should have been a simple flat tire ended up costing me a new tire and 5 days without transportation I am certain they are more honest places to be able to deal with, unfortunately for me, it was a horrible costly experience read more

Be prepared to wait a long time, even with an appointment. Tire alignment appointment at 2 pm, the car sat in the parking lot for 2 hours before even being taken back. read more

I used to use this location specifically because of a guy named Aaron who was awesome. Gr8 customer service and honest. I have had three cars serviced there over the past few years. After my latest experience about 3 days ago, I believe this Firestone and the manager Brett are scamming people and over charging for services. My last service ended up costing me $1275.00 when all my car needed was a 40 sensor. They sold me struts and alignments when I didn't need them. I knew something was up when I just went to have them replace a brake caliper bolt, and tried charging me $928.00, advising I needed all new calipers and pads and pins when the car had new pads on the front already. Then tried to tell me the car needed "an alignment" which they just did a month prior! Scam scam scam... shame on you Brett or Brent and Cody! Boo Firestone... read more

I'm rating 1 because as of right now I am not satisfied with my repair on my brakes Or My tires. I spent over $2k and my car is in worse condition then when I first brought it in. I replaced the rotters even though they didn't need to be replaced so I could have the warty. IT told them I was keeping them in case of an issue I could use them in case of an emergency I could put them back on. It's a top of the line breaking system, it wasn't cheap to do it. Long story short they used a sledgehammer to get them off and by doing that they gouged the rotters. Now I asked them to look at their shorty work and they're attitude is completely unprofessional unlike when they were selling me the service at a high rate. read more

Sending a big shout out and thank you to a gentleman at Firestone who helped my daughter today. She went to and called three other shops but they were unable to provide the "certified odometer reading" that she needs to cancel a warranty coverage policy. The man at Firestone knew exactly what she needed, didn't make her feel like she didn't know what she was talking about, and helped her in less than five minutes. We are so grateful for your excellent customer service! read more

It took them more than a week to tell me they couldn't work on my car. If you're looking for a slow response and wasting time this is your place. NOT "Complete Auto Care" read more

they are very unprofessional. i went to check in for an appointment fir an oul change and the mechanic said i dont have have an appointment. i trued showing him the confirmation email and he refused to loon at it. this is the firestone in Bush River Rd in Columbia SC. do not use this location. read more

Firestone Complete Auto Care - Auto Repair Near Me - Columbia, South Carolina

Customer service was excellent! Had me in and back in the road in less than an hour! Technicians were friendly and manager explained everything. Very happy to recommend this location to anytime looking for great value and service. Been to a lot of auto shops over time and this is by far one of the best! After the recent cold weather, my car battery decided to wimp out on me so I researched around town looking at options. Pep Boys, Costco, Auto zone, O'Reilly's.. Firestone had a Best in class battery from Interstate promotion that blew away everyone in price and battery warranty (5 year). Called the shop on a Thursday afternoon and the sales manager did not have the battery in stock but was able to get one delivered the next day by 10:30. He set me up with a convenient appointment time and when I arrived the technicians and sales staff were great to work with. They got my car in immediately and had me back on the road in less than 30 minutes! They also took the time to check my tire pressure and fluids. Sales agent stepped me through the invoice and warranty paperwork thoroughly and made sure they had taken care of everything I needed. This is the best auto shop in Columbia hands down. read more

Two angels that helped us today at Firestone need to be commended for their compassion and service. My husband and I were traveling from out of town to oncology treatments. Our van started shaking. They took us in, and fixed it right away. We heard them apologizing to other telephone customers as they turned business away. We apologized to them for our emergency. They wouldn't accept payment from us and told us to keep the faith , that God has a plan! What a witness for Him snd what a blessing we received! read more

I live in Greenville and was on the way to the beach and my brakes went out on the interstate! I brought my car to this place the guy at the front was rude and said he wouldn't even look at it read more

Everything was perfect had to go to a party and they got the car done early for me, they were extremely respectful and overall good folks. talked to the mechanics about cars and shit for 30 min before i even left. The car was perfect after my appointment with them, not a single problem with these guys. read more

Went here one morning to have my tire fixed. They were quick and very friendly. Very appreciative for them getting me back on my way to work in a timely fashion. read more

if i could give it no stars i would. came christmas eve in need of a new tire. for starters, horrible customer service. man at front counter kept rushing me. secondly, no one called when the car was ready to be picked up and paid for. i'm never coming here again. not saying your experience will be the same, just be mindful. not to mention i came all the way there for them to be closed. i called before 4 and no answer. apparently christmas eve they close at 4 and the man said it would be ready at 4, and still no call. read more

So the hours on the door say 7-7 but you refuse customers at 6:00 for a simple oil change? Change your hours to end at 6:00 if your customers can't receive service at 6.... idiots read more

I have an automotive background but too old to get under the car anymore! The service manager and mechanics are Automotive Service Excellence certified and get your car in and out without any BS! This shop is one of my favorites and I travel from NE Columbia to come here! read more

Maybe it was just a bad week for them, but they completely diagnosed my car wrong and tried to take advantage of me. My car had a hard time starting so I took it to them and they came back and told me my alternator, starter, and battery went bad and that it would be 1426$ to replace it all. Long story short the only problem was my battery and they tried to misinform and take advantage of me. Three times they tried to overcharge me for labor and parts. They told me they were going to replace the battery and a frayed cable, but once I got there they just said they had tightened the cable, small but still misinformation. They also tried to overcharge me for the price of labor and didn't drop it until I mentioned the outrageous price of 220+ to change a battery and tighten a cable. If I could give this 0 stars, I would. I never am one to write reviews but this crossed the line on customer service and attempting to take advantage of me. read more

This is the best location in town another Firestone location wouldn't honor a warranty but these guys did thanks

My husband & I were traveling back to Indiana from Charleston, SC on Sunday morning. We encounter an issue w/ a tire on our vehicle. The sales/service manager on duty was exceptionally helpful, considerate & kind in correcting our problem & getting us back on the road. We are extremely appreciate of his out of the way help & expertise & would highly recommend this business. read more