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    Firestone Complete Auto Care

    2.5 (50 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

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    Upfront - no employee for 15 minutes.
    Ryan W.

    Went in for a flat tire repair. Waited in line behind two other people for about 1/2 hour. Seemed lengthy but got checked in fir a simple tire change. Employee seemed unmotivated to move with any speed other than slow despite a waiting room full of people that came before me and after. After checked in, came back almost two hours later. Flat was fixed correctly with new tire put on. Two stars goes all to the mechanics who did their job. It took over an hour to check out with the same guy upfront! And...Same customers were in waiting room when we got back. People were upset from the comments made directly to us and what we overheard from every customer there. When we finally went to pay, the employee who started to check us out suddenly left and we were waiting for 15 minutes - this is after he started to check us out! Just left. No explanation. We finally went to the garage to find someone, saw the person who was the one checking us out, sitting on a stool taking what appeared to be a break. I feel bad for the rest of the customers in the store. Some were waiting for five hours with their cars not even looked at yet. I typically like Firestone but this was the worst customer experience I think I have experienced this year and that is saying a lot with COVID business bad behavior.

    After market wheels they put on, swapped out, and put another set at a discount price cause wifey hated these wheels. Thanks!

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    10 years ago

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    Bridgestone S.

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    8 years ago

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    Bridgestone S.

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    11 years ago

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    Bridgestone S.

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    Page 2 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    I was dropping off my vehicle for maintenance when I ran into Bill, the manager.

    Mentioned in 3 reviews

    Read more highlights

    Meineke Car Care Center - House

    Meineke Car Care Center

    (23 reviews)

    I do not recommend using this garage as a service provider. Their time management is poor; I…read moredropped my vehicle off one afternoon with an appointment and I was not given a diagnosis until nearly noon the next day. I was told that the vehicle would be ready for pickup the following morning. The vehicle was not put back together until noon and once it was back together the problem was still happening, they tacked on additional parts and service. In total they had my vehicle for 3 full days. Their diagnosis was incorrect. I was quoted for an alternator and a battery to fix the issue, once the car was back together the issue persisted. I was then told I needed a new ignition coil, that was installed and I was told the vehicle was ready for pick up. Upon pick up the problem was still there. In total I was charged a tab of a few thousand dollars for the problem to persist. I took it upon myself to research into the issue, because these days no one has time or capital to waste on needless repairs. After several weeks and at least 2 opinions I was informed that the issue was unrelated to the alternator and battery and that it concerned the engine systems instead. I took the car back to this location to have them check it once more and this time their computers read the codes that they did not state in the original diagnostic, the same codes I had checked for on my own. I was then told it would cost another $500 to fix the issue. I declined, based off the experience so far because no results had been reached and I was still adding to the original bill. I also asked if I would still be responsible for the cost of the parts and labor that did not solve the problem and I was told " Well they would have become a problem eventually." Finally they gave a service that I was unaware of and that could have potentially damaged the vehicle further. I was not aware that an oil change was made on the car as it did not show anywhere on the receipt. While troubleshooting the problem on my own I found the oil had a burning smell to it and there was sludge build up in one of the plugs. I had to do an emergency flush of the motor and another oil change which again added to the bill and I have no way of knowing what was done in that regard because I have no record. Overall this has been a less than savory experience and I would not recommend this garage as a service provider.

    Communication is horrible, Unprofessional and disrespectful. As the customer they placed the…read moreresponsibility on me to order the part needed to service my vehicle. Wanting to get my car fixed I used the information given to me by the employees to order the part and each time the part didn't fix. And I was told the parts didn't fix ONLY after I called them to find out the status on my repairs. 3 months tr they had me car. Terrible experience.

    The Tire Place - New reception area

    The Tire Place

    (9 reviews)

    Place sucks, took forever pit the wrong PSI in my tires then we agreed on a price then charged me…read moremore, stay away from this place.

    I've been coming here for many years and while it seems like a dive-hole, turned out to be a great…read moreplace to have my family vehicles serviced. My wife and I own our vehicles outright, and they're starting to show their age (and mileage). Not only do they offer tire services, they offer full service repairs, quite often at discount rates and certainly less expensive than dealerships or other franchises. I must say, though, the upshot here is that I'm always treated like a CUSTOMER. Amos and Ashley have always treated me with utmost respect. The prices are fair and affordable, their employees are honest, and they do an awesome job. Regarding tires, they would always search for a cheaper alternative for my aging 2008 Ford Edge - mostly in the form of slightly-used tires - which is fine for my needs (driving to a park and ride, mostly). Other services, like oil changes, are always less expensive than the big-box guys. I won't take my vehicles anywhere else. In fact, I'm here, right now, for an oil change! At the same time, the A/C compressor in my wife's 2012 SRX crapped the bed. When inquiring a price, Amos's response was to bring it in around March (prices are cheaper), and the range was anywhere from $500 - $1000. To verify, I looked it up on Google, and he was spot-on (hoping for the lower side!). I was pleased to see that they have recently expanded (they've taken over the Furniture store) and built out a new front desk and customer waiting area. In this day and age, it's a wonderful thing to see. I wish them all the best and continued success... And I'll certainly be returning in March (maybe sooner!)

    Firestone Complete Auto Care - tires - Updated August 2026

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