Made an appointment 10 days out to get my tires changed. Showed up at 8 AM and was told that no…read moreworker had showed up for work that morning. No ETA given. Call at noon was told that people had just gotten into work and to expect my car in the next couple hours. Got a call at 2:20 saying my vehicle had been inspected and there were a few things off with it, but it would be done soon. Showed up at 2:50 and the car wasn't close to being finished and ended up being done at 3:45. Was charged an additional inspection fee for something I did not ask for as well as being asked no discount for it taking 7 1/2 hours for something that should maybe take 30 to 45 minutes. When I asked about it all this, I was told I wouldn't get my keys back.

I had a great experience. Teng and everyone were awesome! It was a quick oil change and routine…read morecheck everything went perfect.

This location is Amazing! Brought my car in for some maintenance and after some work it was working…read morelike brand new. Ever since then I bring my car here. The manager Dustin along with Jonathan and Isaac always make you feel welcomed and appreciated. Since I've moved here to Minneapolis this is the best customer service I've received being here, they really make you feel valued. Thank you to the staff for helping get my car back and at it. Value your service and knowledge.

I brought my vehicle to the Tires Plus on Lake Street to replace a tire that was covered under…read morewarranty after a bulge was identified. The repair was completed, and I left assuming everything was taken care of. The next day my tire pressure light came on. I figured it probably just needed to be reset after the service. By Monday morning, the tire was completely flat. I called the store expecting them to take responsibility and help resolve the issue, especially since the tire was under warranty and they had just serviced it. Instead, I was told I would need to tow the vehicle back in. I explained that I didn't think I should have to pay for a tow when the problem appeared to be related to the work they had just done. Rather than working toward a solution, the manager, Jonathan, became combative and argumentative. The tone was defensive and dismissive, not helpful. When I asked for the name of his manager or someone I could escalate the issue to, he refused to provide it and acted like there was no one above him. I ended up having to call the main customer service line myself to try to get this resolved. I did not create this issue. The tire was covered under warranty, I brought it in for repair, and shortly after the service the tire was completely flat. A reasonable response would have been an apology, arranging a tow, and correcting the problem. Instead, I was met with resistance and poor customer service. Really frustrating experience, and not what you want when dealing with something that directly affects vehicle safety.

I'm extremely disappointed with the service we received at this location. We came in for a simple…read morealignment, but were told that certain parts needed to be replaced before they could perform the service. We agreed based on the information provided at the time. However, once I reviewed the receipt, the pricing was unacceptable. They charged $130.99 for a part that actually costs $56.00 -- a 133.91% markup. That is more than double the real price, and there was absolutely no clear explanation or justification for such an excessive increase. This level of overcharging shows a clear lack of honesty and transparency. I expect straightforward communication and fair pricing from any automotive shop, and this experience failed on both. I left feeling taken advantage of, and I cannot recommend this location to anyone. I will not be returning.

Thanks Dominik for the quick complimentary tire check!!! I'm so grateful I can just stop in and…read morehave someone help make sure my tires are good especially in winter where cold weather affects the tires so much!!

I had taken my car here for years before it changed hands. Under the new ownership, I was quoted…read more$1000 for a repair that was framed as a safety issue. After getting a second opinion from a trusted mechanic, I found out that I had been overquoted about $350, and that the repair was not necessary. Do not recommend.

I'm sorry, but I have to do this review. This facility is under new ownership , prior to this I did…read morenot have any issues for the many years that I've been going there. I brought my car in because it was making a noise while driving. They had it in their possession for three full days and drove it enough to use up a half a tank of gas. I brought it in full and when I got it back, it was half empty. They said they couldn't find out what the problem was. I ended up taking it to the dealer, and the dealer said that the brakes were metal on metal at this point. I contacted parents and they admitted to me they didn't check the back brakes. I ended up having to get my rotors replaced as well. I don't know if the fact that they drove my car with bad brakes extensively damaged the rotors. my car only has 65,000 miles on it. I just don't think there was any excuse for them not figuring out it was the brakes within one day. Definitely shouldn't take three days and many many miles of driving it to try to "listen for the noise" themselves even though I played audios of what it sounded like for them..

Came in on a Saturday close to closing time with a sound coming from the driver right side of the…read morecar that sounded like my wallet letting me know to buckle up for a ride. In all seriousness, it essentially sounded like my front brake caliper was holding on by a thread tapping, grinding, and smacking against everything. The service team was able to get eyes on and pull the car in the shop and on the lift, and let me know a rock from the loose gravel of Minnesota in winter was to blame. In and out in 10 minutes. No damage to the wallet. Superb customer service by the gentlemen at the desk and the service tech. Highly recommend!

Had a nail in my tire, guys at the shop were super friendly, kind, and honest! Thank you!!read more

Brought my car here for an oil change because it was convenient; that part was fine. But they told…read moreme I needed a new motor mount, so I agreed to have the work done. After that, my car started making a rattling noise, which they claimed they "didn't hear" when I brought it back. They also said diagnosing an oil leak would be free, but then charged me. After driving about 100 miles, they told me they still couldn't find the source and that I'd need to pay more for them to remove the oil pan and keep looking. Took it to a real mechanic who found the issue in under 15 minutes. These people are full of it. Do not get anything other than an oil change done here.

I had a very disappointing experience at this Meineke location. Last week I was told to return…read moreTuesday for an oil change appointment through Hertz. When I arrived, the employee immediately said I had no appointment without asking for my name or checking anything. I showed my Hertz paperwork, but instead of reviewing it, he handed it back and told me to leave. The interaction felt disrespectful and unprofessional. Customers deserve respectful communication and proper appointment verification before being dismissed.

If I could give this place a 0/5 I would. You see a lot of reviews here telling you to avoid this…read moreplace. Don't be like me and not listen, truly avoid it. This all started by requesting an appointment online. When you request an appointment, it states that the appointment is not confirmed but a representative will contact you to confirm the time and date. I looked through all of my phone calls and emails (spam included) and recieved nothing. My appointment was never confirmed. But I learned they did walk-in, so I did a walk in instead. I did this at 3:30pm. The shop closes at 6pm. When I arrived the man sitting at the front desk was very rude and contradictory in all of his sentences. He stated that a diagnostic testing would be $206 for my car and would take over an hour to do (keep this in mind for further into my review). I have two lights on. 1. Low Brake Fluid. 2. Stabilitrak. I shared that my car had a low blake fluid light, and that online GM's are very common to have Stabilitrak problems when there is low brake fluid. The man finally agreed to come look at my car (but wasn't happy about it after cutting me off constantly in all of my sentences). He opened the hood outside and ask if any pedals were low. I told him no, and offered him my keys if he wanted to take a look. He refused to take my keys and started walking back to the building, turned around and said "actually let me take it for a drive". The drive was around to the back of the building where he pulled it inside. The car was not touched after it was pulled inside (literally watched through the windows). During the time that my car sat there, another customer came in for an appointment with a different car. The man was also very rude to this gentleman and was cutting off all of his sentences as well. During this converstation, the man at the counter shared that it would be $104 to run diagnostics on this vehicle (which is crazily $102 less then he quoted me? But dont worry this gets even better.) He also told the gentleman with the car that it probably wouldnt get done today because he was sending his guy home (mechanic). Keep it mind, it is 3:30pm and the shop does not close until 6pm. He then goes into the back and pulls my car back around. He comes inside with my keys and says "we dont do diagnostics here so you will have to bring it somewhere else". Quite literally CarX does diagnostics? Especially since YOU QUOTED ME A DIAGNOSTIC COST?! You arent the jiffylube across the street who quite literallly does oil changes all day. You just didn't want to. Now I cant wait for the response that they leave to every single negative review on here. "[Persons name] please contact at Customer Service at 1-800-876-6676, ext 2. Thank you." Take ownership for the way you treat people, because what you are doing isn't working. Maybe you should live by your own motto while you are at it... "For Service you can Trust."

I thought I got a pretty good deal with my Groupon coupon for a 4-wheel alignment with Car-X. BUT,…read moreI was pretty much just plain wrong. To begin with, the Groupon listing showed a Car-X located in Eden Prairie - good location for me, so I went ahead with the purchase. When I called to make the appointment, a woman speaking very broken English indicated that the Eden Prairie location had been closed for MONTHS. Hmmm - why is the location still showing as available on Groupon? She had no idea. Next closest location was Golden Valley. When I called in, they indicated I could just drop my vehicle off ANYTIME without an appointment and they would call when it was done. Unfortunately, I had no ride. When I told the gentleman this, he suggested - twice - that I "Uber" my car in. Someone please tell me why I would use Groupon to save $30, only to spend $40-60 to Uber to and from Car-X? I asked if they had a waiting room and the customer service rep on the phone indicated they did, so I made an appointment for 1:00 pm on Tuesday afternoon and opted to wait it out. I made it into the Golden Valley Car-X at about 12:30 pm. Older of the two men at the counter checked me in, getting a bit miffed when I told him that I had a Groupon and he said he had to redo my paperwork - he wished I would have told him that before he went through the work of putting my information into the computer. I reminded him that I had told him I had the Groupon when I made the appointment and was given a side-eye. Took my keys at 1:00 pm. He had told me when I set the appointment that alignments take about 1.5-2 hours, so I went to the "waiting room" to settle in. While I was waiting, I couldn't help but overhear the phone calls coming in - folks all being told to just "come on in and we'll take care of you right away today, no appointment necessary!" This on almost every call that was answered. Jeez, I thought - great service here! Yeah, right. At about 3:30 PM (yes, 2.5 hours later), a very wary-looking service tech came out into the waiting area and when I asked about my vehicle, he said it was just then being taken for a test drive BEFORE THEY DID THE ALIGNMENT. WHAAAAAAAAAAT? It hadn't been started yet? He said that he was the one and only tech on the job and was doing all he could to get to all of the vehicles as quickly as possible. He apologized and said that he had told the customer service rep in the front that my car should be started on since I had been there actually waiting for the job to be done and he was told to put others in front of me - as they walked in without appointments. When I asked how much longer it was going to be, he said once he got it back into the shop, he could get it done for me in 20 minutes. Again - WHAAAAAAAT? I was told a 4-wheel alignment took 1.5 - 2 hours. Am I supposed to feel secure in the quality of the work done in 20 minutes? Um. Sure. About 30 minutes later, the younger of the two C S Reps came into the waiting room and said my car was ready to go. I expressed my dissatisfaction with the amount of time I had waited, but once again was told I could have Ubered the car in and not had to wait. At this point, he got MY stink-eye. When I mentioned overhearing the phone calls and customers being told to "come right in", he said it was COMPANY POLICY to tell everyone that to get them in the door. OK, then. To be fair, this younger gentleman was at least attempting to be pleasant. On top of everything else, I was told my balance due after the Groupon was just over $14 for "fees and taxes" - no offer of any sort of break or compensation for the horrible service. (It was in the fine print on the Groupon website, so okay.) So there were a total of THREE employees manning this Car-X location. And only one of them was a service tech. Please, please, please - save yourself the headache. Pay full price for a wheel alignment somewhere else. It is well worth $120-150 not to waste half of your day for questionable service at Car-X.

Brad and the crew were great. Took care of my daughter's vehicle quickly. Awesome service.read more

You know those rocks that come out of nowhere on the highway? Well, one of them met my Kia and a…read morechip turned into a mega crack along the bottom of my windshield. Oof. I started searching for repair/replacement folks and found Victory. They were one of the more reasonably priced places and they give back to the community so that kinda sealed the deal. I was able to schedule an appointment for the next day and the technician (is that what we call them? I don't know car things...) was able to come to my residence to replace my windshield. It took about an hour and woohoo good as new. Better even. The employee was friendly and helpfully answered all the questions I had about the service. Definitely recommend for your flying rock woes!