I walked in today for one wheels balance I had left with all tires done and walked out happy that I don't have to worry about hidden issues. I trust Kyle with my ride! Hands down best shop to go to for any tire troubles thanks to a tech that knows what he's doing and a shop that cares about quality over quantity. read more

Huge shoutout to Firestone, Buckingham, Garland, TX! The crew went above and beyond to troubleshoot some random vacuum leaks on my 2004 Jaguar - Kirk & Jay really pushed to figure out where all the points of issue were, and a special shoutout to teammates Aaron & Anson for working hard to handle business on a rainy Sunday to get me rolling again! Thanks! read more

Firestone Complete Auto Care - 2004 Jaguar XType 3.0 AWD - Tires Near Me - Garland, Texas

All I needed was a car inspection, I was helped instantly and very professionally. I was even shown how to reset my tire pressure light, which I had problems with in the past. Great place and great employees :) read more

Best advice: Go to NTB or any other local shop for service. 2 hours to change 2 tires. Seems a little long to me. Not interested in excuses. Rude service, not even a thank you ar sorry for the delay. 2nd time and the last time I'll go, for sure. read more

This Place Is Fantastic!! Great Customer Service From Everyone Amanda Was So Kind A Helpful When I Had Questions Fast Service My Go To Firestone For Sure !!! Please Visit Them They Will Treat You Right!!!! read more

Worst customer service experience of my 53 years of life on this Earth. Steve who was working the front desk screamed at me and stated I was being "combative" for asking why my car was on a lift for 30 minutes just for an inspection, and for not giving him all of my personal information for the work order. All of this in front of other customers in the lobby. They only seemed interested in finding the thousands of dollars of minor issues for them to repair in the shop. I would be a fool to spend thousands on a car that is only worth $500. Steve appears to be a terrible human being suffering from severe acute anger issues in his life. Please get some help! Anyway, my car failed inspection because my two front tires have cracks? They want $348 for two new tires which is for a tiny Saturn wagon. read more

Couldn't help but notice the apologetic responses to the other negative reviews. This wasn't my first bad experience with Firestone. The one in Rowlett snapped a lug bolt off my Jaguar and said they can't fix it. Keep an eye on them and make sure they don't use impact wrench on your vehicle. read more

Had a case of the mondays on a tuesday... power steering hose busted on my car... had to manage a way to drive myself there cause i didnt wanna pay and wait for a tow truck... i got there and the guy behind the counter was understanding, gave me a ballpark figure and went to work... had trouble getting the part but was able to drop it in, no problem... got the car back next day no issues, working fine, these guys even gave me a discount... great service! read more

Went in for a battery change and install. Staff was very professional and caring. Even thought they were short staffed they handled my issues immediately and I was in and out. I was not pushed on any other service like I was at other places. They tested my alternator and recommended a state inspection which I missed. Overall a great experience. read more

I went to this location earlier today and I was greeted horrible no one would come up to me I just wanted to ask prices on how much was an oil change it took me a while to get one of their attention we made eye contact but he kept ignoring me he was sitting down doing nothing after 3 time of me saying "excuse me sir " he finally answered and said "what do you want" I asked him "how much would it cost for a oil change " he said depending "what type of oil you need " I told him I brought my own oil and filter "he said we can't do it for you " what bothered me he already had a bad look on his face had attitude the whole time BUT WHAT SET ME OFF HE SAID "GET YOUR BITCH ASS OUT OF HERE " as I was driving off HE SAID THAT TO A WOMAN that's not good customer service I hope he gets fired read more

Ramsay is the absolute BEST! She is such a sweetheart and offers honestly the best customer care I have experienced in a long time! I had a client meeting and she dropped me off to my client site so that I wouldn't be late. Seriously- the best. I always get nervous about going to car shops because I feel like I'll get scammed but Ramsay was phenomenal at working with me and helping me to understand car parts and what was happening and helped out a lot! read more

I had an emergency flat tire with no spare in my car and looked up fire stones in my area and chose to come to this one which was a little bit further because it had a higher review rating then other fire stones closer to me. I called and Mathieu was very helpful giving me clear options for the best price to solve my problem. After going to the location he did a great job and was fast and very affordable. I did not have to wait and the customer service was exceptional. Great job Matthew and Buckingham location! I highly recommend driving a couple minutes further to see why this location has one more star than all the other locations in the area! read more

I used to take my care into Firestone but no longer. I have a mustang that was vibrating roughly on idle. They told me that it needed new spark plugs, and wires. I said you guys just replaced those in 2017 and they said they were going to use OEM this time? So they replaced it. Then called and said we need to keep it over the weekend cause that didn't fix it. Then, they said it was harmonic balancer. They replaced it but still didn't fix it. Then they charged me $1092 and basically told me to take it somewhere else. The manager Gary when I was checking out made a joke saying that will be $6092 saying that $5000 was his tip. His tip? For what. Never again will any of my cars go into this shop. read more

The problem was only partially diagnosed but quickly corrected and they saved me some money. Thank you very much.

I'm always impressed with their honest service and would hate to think of what I'd do without this reliable shop. I'm leery of these kinds of places since I'm a woman, but feel I can trust them. I like that they let me know what's going wrong and give me the option to fix by letting me know what's most important and why. read more

Told wait time was 45 min- 1 hour for an oil change. It's been 2 hours and 50 min. When I asked Billie he just tried to school me about operations. Couldn't apologize or empathize. Not sure why they only have 3 technicians on a Friday. Do you know what your biggest business cost is? Not labor, not tools, parts, chemicals, or rent. It's EMPTY bays. I watched 3 people walk out because the wait time was too long. Manager just gave a smirk and said "sorry, we're busy" after every outrageous quote time. This place is filthy too. Yes, I know I'm at a mechanic business. But I'm in the CUSTOMER waiting area. UPDATE: under new management. Thankfully. Much better this go round. Now I won't have to drive 20 minutes for car repairs/maintenance. read more

It's hard to sit in the lobby. Smells of cigarette smoke. They are polite and pretty prompt though.