This review is for Christopher, thank you for helping my Auntie Sadie out today with the noise she was hearing when she drives her car.

I took my 2017 Toyota Corolla to Firestone Complete Auto Care on 3/9/2026 and was presented with an estimate totaling $2819.90 including tax that included major suspension work (bushings, $1190.38), rear rotor replacement, and numerous additional services. They also wanted to add another $134.98 diagnostic/service procedure that I had already done the previous year, which only improved my fuel economy by about 0.2 MPG and clearly did not justify repeating. The estimate immediately felt very excessive, so I sought a second opinion from Al's Automotive, a highly rated independent shop in Indio. I paid $180 for a thorough inspection, which I found expensive, and their findings were dramatically different. They documented very precise measurements for everything including the suspension, and stated there was nothing wrong with the suspension and that the rear rotors did not need replacement. The actual necessary work totaled only $895, including front brake pads and rotors, a brake fluid flush, and other legitimate maintenance items, and including the expensive diagnostic. What is especially disappointing is that I had been a very longtime customer of Firestone for oil changes and basic service. Unfortunately, the service quality has noticeably declined over time. Wait times have become unreasonable -- during my most recent oil change visit, I lost essentially an entire afternoon waiting, despite making an appointment in advance. Combined with what appeared to be a heavily inflated repair estimate, it completely broke the circle of trust for me as a customer. I understand that repair shops can have differing opinions, but the gap between nearly $2,800 and under $900 for the actual needed repairs is difficult to ignore. I feel that Firestone tried to take advantage of me, and I strongly encourage customers to seek a second opinion before authorizing any expensive repair work from them, since they seem to have changed their long time advertised culture based on honesty. As for me, as a customer, I unfortunately cannot legitimately go back after having experienced what I see as an extremely abusive estimate from them. read more

They offered me amazing service and fixed my issue really quickly genuinely recommend this place

I had a scheduled appointment for a wheel alignment this past Saturday at 1:00 PM. I arrived around 12:43 PM and found one other customer waiting, with no staff present at the front desk. He mentioned he had already been waiting about 15 minutes. After approximately 10 more minutes, two staff members came out from a back room. The first customer was assisted and informed that, without an appointment, the wait time would be about two hours. When I was called up, I explained that I had a 1:00 PM appointment for a wheel alignment. As the employee began to check me in, I asked about the expected wait time and was told it would be approximately three hours. I was surprised to hear this, especially since I had scheduled an appointment in advance. I understand that staff need to take lunch breaks and that delays can happen, but a three-hour wait with an appointment feels unreasonable and disrespectful of my time. The purpose of making an appointment is to minimize wait times and ensure better time management for both the customer and the business. While I understand waiting about 1-1.5 hours for the service itself, being asked to wait three hours before the service even begins is unacceptable. I was very upset by this experience and ultimately decided to leave. I hope this feedback is taken into consideration so that scheduling practices can be improved moving forward. read more

Excellent service from Cesor! Very pleasant and helpful. I would recommend going to have him help you. read more

WORSE EXPERIENCE EVER FIRST AND LAST TIME THERE!!!!!! I walked in for a tire patch when the worker said the tire had to be replaced under warranty and never mentioned anything on cost, he scheduled me for the following day because they didn't have the tire in stock. I get there the next day and wait for them to tell me they dont have the tire so they rescheduled me again for the following day and i leave the car for a couple of hours and come back at closing time and the tire still hasn't been replaced. I asked the worker and he said that they were not going to be able to get to it till tomorrow, to leave the car over night and will have it ready by tomorrow which I couldn't do because its my only car and wouldnt have a ride to work. I go back for the FOURTH time and want to charge me 60 dollars when the first guy said it will be covered by warranty. read more

Terrible attitude from the employees. They don't care about wasting your time or making you feel incompetent.

I had a blow out on the I -10 on our way to a football tournament. They were fast and fair and I was on my way without any problems

I came in to get my power steering pump swapped out. It was supposed to take 1 day to do this work. Then it was 2. Then it was 3. Then they got the wrong part. Day 4 finally I drive it home. I wake up on day 5, and there is a huge power steering fluid puddle (stain) on my driveway. So, now I'm sitting here 7:00 Saturday morning in the waiting room, again, waiting for them to fix whatever they screwed up. A bit of advise - Don't go to this place if you need anything done besides an oil change or tires. If you do, be sure to take a Xanax before you come in. read more

horrible, horrible customer service. made a 9am appointment for an oil change, got there at 8:40am to get started with check in. waited an hour and a half and asked status, was told that it would be about one more hour, 2 hours later i asked again and was given the same response but this time i was told that they needed to wait for a rack to specifically put truck on, manager cesar maldonado heard and asked what vehicle it was, did nothing about it manager cesar maldonado did not come to explain it or to ask technicians why it was taking so long. manager cesar maldonado is not a professional that takes care of customers nor does he manage time according with appointments scheduled. manager cesar maldonado is not a fit for the position, never did he have any conscience for the 4 hours i had been waiting for just an oil change, he never spoke up to make it a priority to the situation as to the looooooong wait. manager cesar maldonado is not a good fit for managing the customer needs. i was not the only person waiting for an insane amount of time. manager cesar maldonado is not the person that should be in charge. i will let everyone know from my company to not send vehicles to that location because of management and specifically cesar maldonado. i will not recommend this location to any other person. i will be reporting this again and again and give 0 stars if i could. read more

Don awesome mechanic and Sonya front desk are superb at their work. Honest, friendly and excellent service. I can't say enough. This is the place to get your car serviced/repaired. read more

Great service and help from Angela and Monte!!! There were wonderful to work with.......highly recommended!

I'm visiting Palms Springs from Los Angeles. Prior to leaving I had my Two Front Tires changed in Los Angeles. While stopping at a rest stop, I heard and felt something rubbing or scraping as I was going into reverse. The sound went away so I thought nothing of it When I went to the market, I had the same experience, so I was guessing the Firestone in Los Angeles may have done something causing this issue. I called the Firestone 800 number to make an appointment, but as I was speaking to the sales rep, I thought maybe there was something wrong with my brakes. I made the appointment and went to Firestone on HWY 111. They told me they would check the car out, so I decided to take an Uber back to the Airbnb my wife and I were renting. Just then I saw the issue and so did everyone inside. Turns out the under front plastic protection cover was loose, twisted and dragging on the ground. Now I looked under the car numerous times and saw that. The sales rep and I wish I could remember his name was so honest and offered to remove the cover, at least what remained of it. He suggested removing the under pan because it would vibrate when driving fast and would be annoying. When I asked him how much I owed him, he laughed and said, no charge. This is the reason why the locations gets great reviews from their regular customers. If only we had this above and beyond service and caring in Los Angeles. Wish I lived here. I would be a regular customer here also. Great work and I would recommend this service location to all. read more

Firestone Complete Auto Care - AI drawing when I requested a photo of Firestone on HWY 111. Artificial Intelligence Person. - Tires Near Me - Indio, California

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Great service. I came in for a brake service and saved a lot of money. The inspection sent me pictures so I didn't have to stay at the shop to see the brakes. Thank you for the help! read more

Apparently my tires did not appreciate spending the day on the dirt roads of Joshua Tree. One of them let me know this fact by going flat in a windy canyon highway halfway back to Palm Springs. Since it was late in the day on a holiday weekend, pretty much every tire place was closed, except one. Firestone! And they had the unique tire size I needed. But they were going to close in 45 minutes! It was definitely a nail biting experience waiting for the tow truck to arrive, and traveling the 20 miles to get there. If we didn't make it by closing time - it would be three days until we could get it fixed! Fortunately we arrived just in time, about 10 minutes before they closed. I usually try to avoid being "that guy" that comes in with a huge order just before a place is about to close but in this case I had no choice. Melissa at the front desk was still cool about it and got the job done. The price of the tires was also reasonable and they were pretty efficient in getting me back on the road. Five stars of thanks for coming to the rescue! read more

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10/10 Experience and we highly recommend this place to anyone looking for a mechanic in the area. We have a 1990 Ford Econoline Van and needed a few issues addressed. We are doing a cross country road trip and thankfully found this store as we were stopping by. We called a few days in advance and talked on the phone with Donn Pike about the troubles we were experiencing. He was very helpful over the phone and even more so once we arrived to drop the van off. He walked us through everything about our van and gave us excellent and sincere customer service. He values honesty and fixing your problems with your car, rather than other mechanics we've been to who just want your business. If we lived here, I would 100% use this as my go to mechanic. Donn is the man!! read more

The best service I have had going here and definitely thanks to Donn Pike being an honest and caring person I know and now I know my car is great!!! Thank you Donn for everything!'n read more

My wife and I had work done on our car at an another location in Arizona before we headed to California for a vacation. During the trip, another item recommended for service rendered our car not able to travel more than about 45 MPH on the I-10. We had the car towed to Indio and were hoping beyond hope for a quick resolution to the issue. And we got it! Carlos the manager pretty much had the issue diagnosed before we could get out of the car. A couple of hours later and we were back on the road! I cannot thank the whole team enough for the service we were given and how they were the heroes we needed! read more

Carlos and Julio were awesome in helping my Family and I. We were 30 miles past Indio when we blew our tire on the way to Havasu. Due to complications with AAA, we were not going to be able to get to Firestone until 10 minutes past their closing time. I called and explained our situation and they were gracious enough to stay open past their closing time to assist us. By the time we left the shop, it was way past their closing time and Carlos and Juilio were very hospitable, and we never felt rushed to get out of there. My Family and I thank you for your help getting us back on the road safely. read more

Great fast service... Reliable shop... Great staff... My new" to go to" repair & tire shop... Glad they're close by where I live... read more

I had an appointment for an alignment and sat there for over an hour and they still hadn't taken my car back.. They don't seem to prioritize customer service or respect their customers time at all. I finally had to air my keys back and leave without service. O read more

Helpful & friendly automotive service. Ritchie was the man that helped me and was very prompt, and did everything the way they said they would. We went in for a break Service and they did a great Job. I will use them again! read more

Visited this shop on a Sunday after 1 PM while I was on my way to Phoenix. My dashboard was lighting up like Christmas tree after driving for 120ish miles. This shop was the nearest thing open. It was about 108 degrees outside, but the guys at this shop saw me in about 10 min even though they had several other cars they were taking car of. They scanned my error codes and determined something was off with my engine's fuel/air ratio. In another 10 min they determined the error codes were due to software updates that they can't even make only dealer can. They gave me great guidance and determined a trip through the dessert wasn't worth the risk. I turned around and went home to get it done. I really appreciate the staff's urgency to my scenario and how communicative they were through out this process. Although I didn't have any official work done through them they gave me proper guidance and didn't try to cheat me. I would trust them with any service they were reliable and truthful. Time was of the essence and they wasted none of it! read more

This store did a great job replacing my battery in my car. Frankie explained everything and was very professional. I would definitely recommend them and will go back.. read more

Best service EVER!! These guys stayed late to help me on a Saturday long weekend Richie, George & Isaac went above and beyond and did more than they had too Jeff in Cathedral City was also a complete legend Can't thank them enough Cheers and have a great weekend! read more

Richie is the best! He went above and beyond to replace the battery of my Audi, after calling and bringing my car to multiple shops. They either didn't have the tools or the batter. Richie fixed the problem within an hour. thank you! read more

Store manager gave me a refund for a job I was not satisfied with. Then he told me never to come back for an alignment or for an oil change. Horrible customer service! read more

Marcos, Alfredo and Leo helped me out when I was in an emergency! I highly recommend them very honest and upfront with business and bent over backwards for my Family and I! I'm very grateful for there help to get my family safely back on the road!!! read more

Amazing service and good pricing! Carlos the store manager has great customer service! Will be coming back here for future vehicle needs.

I do not recommend you go to this location. My car overheated 10 miles east of Indio on a Sunday and I was able to bring the car in. We were on a road trip to New Mexico for the holidays, so we had to leave the car here for 2 weeks. Had to call several times, but it was found that the radiator cap needed to be replaced and the symptoms made sense. They told me they replaced the cap and said that they ran several tests including a load test and pressure test. I pick the car up 2 weeks later and head out onto the road to get back to LA. Well, the car overheats again after 15 miles. I had the car brought to the Cathedral City location and heard back the next day that the cap that was currently installed had almost no gasket seal! I have no idea if this Indio location ever performed tests or ever actually replaced the cap. Go to Cathedral City instead. read more

Today I arranged to have my vehicle's wheels aligned. My appointment was at 7:00am, and the staff at Firestone was already on-site when I arrived early. The work was completed within an hour. What struck me was another customer that was demanding that her vehicle be serviced before others that were in line ahead of her. The manner in which the Firestone representative dealt with her was skillful. He was in a difficult position as the customer was claiming that her son was in pain and that if the work was not performed on her vehicle, she would miss her son's medical appointment. She went on and on and on. The entire conversation was unpleasant and I felt that she was pressuring the Firestone representative unfairly. He kept cool and tried to meet her needs. I felt badly for him. I have always received superior service from this Firestone store. read more

I came to this store in a panic. My positive battery terminal needed to be replaced. I was leaving on a trip the next day and needed to drive to LAX the following morning. I had to get this fixed today. It was 4:30 when I called them. Richie said to come right over. I got there and he took a look at it. It was a mess. It took him a while to get it off. It was broken and crumbling. It was really bad. He spent a good hour on it and finally got a new terminal on it. He and Isaac were so nice and friendly and accommodating. And to top it off he didn't even charge me. I am definitely coming back. read more

Firestone Complete Auto Care - Positive battery terminal - Tires Near Me - Indio, California

I was passing through Indio to San Diego on New Years Eve day on a road trip through Death Valley when my car warned me about a low tire pressure. I looked at the tire and found the nail. I put air in it then tried various tire repair places along the way but none were willing to help me. Firestone came to the rescue and got me back on the road quickly but doing a very thorough job plugging the hole. I hardly ever leave reviews but with service that stands out from the pack, and kept an awesome trip from having a stressful ending, I had to take the time to do it! Thanks again, guys! read more

Do yourself a favor and do not bother going anywhere else. No upselling, no excuses, no extra work or parts, just straight up no nonsense customer service and craftsmanship. Not easy to find these days. read more

Excellent customer service! The manager took care of me even after they were 10 minutes to closing!! Lifesavers! Great crew working here.

Very nice guys! They were soooo helpful fixed car fast and in the same day! I recommend them

Traveling from the Bay Area and I need it to swap my tire....they changed my tire fast and no charge Excellent job n customer service read more

Firestone has been there for me since I enlisted in the Army over 5yrs ago! Their helpful service and dedication at their Fort Lewis branch guaranteed my business for a while. With that being said, this location is nothing like that of Fort Lewis. They lack exceptional service but get the job done at the given time! A summary and explanation of recommended services would be helpful, regardless if the customer will go with them or not. Also had a few times where they forgot to leave an oil change reminder sticker, which I prefer to have. I have their Firestone card and get my oil change here every time, but still somewhat feel like a stranger here haha They have free wifi that slightly works and coffee as well that I have not tried. They have a waiting area and a TV. You can schedule appointments ahead of time too. I would still not recommend this Firestone to friends just yet, because of the lack of comparison to their sister store in Fort Lewis. read more

Firestone Complete Auto Care - Inside store viewing out - Tires Near Me - Indio, California

Got a tire patched here and the service person never put the tire lock back in the car. Later that day I needed new tires when I was 30 miles away and the service shop couldn't put the new tires on. Now I'm at the dealership having to buy all new locks. read more

Had an oil change. Only had to wait 1 hour exact. Everyone is really nice at this location.