I've been a loyal customer of Big O Tires Bermuda Dunes for over a decade and particularly Manager Anthony Rojas always amazes me with his professionalism, expertise, and genuine care. Recently, I had the unfortunate experience of having my catalytic converter stolen--a frustrating and disheartening event for any car owner, let alone someone like me who depends on their vehicle daily. I drove there immediately--not sure if my car would make it--and his team leaped into action without hesitation. They not only calmed my fears (Anthony guided me through the expectation process) but they also worked tirelessly to get the replacement part and complete the repair in less than 24 hours! Unheard of today with parts often hard to find and stacks of demand after so many thefts. It's hard to express just how much relief and gratitude I felt knowing I could get back on the road so quickly and safely. This is far from the first time they've gone above and beyond for me. Over the years, Anthony's team has handled everything from routine maintenance to unexpected breakdowns with the same level of attention to detail. They've taken the time to explain everything in terms I can understand, never once making me feel rushed or pressured into unnecessary expenses. When it comes to finding a trustworthy auto repair shop, the old saying holds true: the rubber meets the road when you dig into its history. I've been a loyal customer of Big O Tires, and their incredible service is why I'll never take my car anywhere else. One of this shop's greatest achievements is their avalanche of glowing customer reviews. But in my opinion, the best reviews are silent. This shop's stellar reputation speaks for itself through significant fleet contracts with local government agencies--an honor they've earned by consistently delivering top-level service to the organizations that keep our town running. Their ability to maintain these partnerships underscores the unmatched quality of their work and the respect they command locally. Transparency is another hallmark of Big O Tires Bermuda Dunes. (How do I know? I'm a writer--I dig.) The automotive repair industry often gets a bad rap for being opaque, but this Big O Tires Bermuda Dunes team is doing everything possible to change that perception. From the moment I walk in, they keep me informed at every step of the process. I never have to guess what's happening with my car or what decisions I need to make--they guide with clear explanations and thoughtful recommendations. Their efficiency is unparalleled. Big O Tires mechanics' over-the-top knowledge ensures repairs are done right and on schedule. Anthony always presents options for cutting costs without sacrificing quality, leaving me confident in their recommendations. And let me tell you, they value my time. From the warm welcome at customer receiving to the careful attention given to every detail of my visit, I always feel like I'm their only customer. Promises made here are promises kept--whether it's completion timelines, cost estimates, or simply managing my expectations. Their highly certified mechanics operate with precision and professionalism, thoroughly assessing issues before offering recommendations. They honor their estimates, even when unexpected complexities arise. They go the extra mile--literally! Their shuttle service ensures I have safe transportation while my car is being worked on, a lifeline for someone like me who depends on their vehicle daily. And I was provided the extra touch: Solid advice on ways to prevent another theft. Whether it's routine maintenance or an emergency repair, every visit reminds me why forming a solid relationship is so essential. At its core, Big O Tires Bermuda Dunes is built on honesty, integrity, and fairness. One thing is certain: I'm getting value for my investment here. In an over-financialized world where cutting corners is all too tempting, this shop holds itself to the highest standards--and it shows. So, to the whole team: Thank you and Anthony Rojas and Big O Tires for over a decade of exceptional service and for getting me safely back on the road in less than 24 hours after my catalytic converter theft. Your hard work and unified dedication do not go unnoticed, and I'm grateful for the peace of mind you bring me every time I drive away from your shop. You've earned my trust, my gratitude, and my highest recommendation. Kathy Hernandez, happy customer read more

I needed a full synthetic oil change for my BMW and I called around and found that at Big O Tires in Bermuda Dunes they were offering it for $54.99 on sale which was good because everywhere else I called started at $89 and up. It was nice to save some money but what happened next was amazing , and in 30 years of taking my cars for tune ups , oil changes , tires etc I've never experienced honesty, integrity and customer service like I did with Albert ( who let me drop my car off at 7:45 am 15 minutes before opening ) Issac & Peter. Soon after picking up my car I noticed that there were warning lights that hadn't been there before and the car was running rough. I called the shop abd Albert told me to bring it back in for a look. He called me a couple of hours later to tell me that the oil filter / canister from the manufacturer was defective , and told me that they were going to have to keep it overnight to properly diagnose the new issues. I spoke to Peter the following day and he explained in detail and also reiterated what Albert had said the day before. He told me not to worry because as he put it " We've got you covered 100%". They could have easily not taken responsibility and simply said that it wasn't their problem. It was the exact opposite. When I explained that we are a one car family & that we had appointments scheduled that day & the next day , Peter told me to rent a car and keep all my Uber receipts so that they could reimburse me after they fixed the car. I have had many horrible experiences dealing with auto repair facilities but these guys at "Big O" in Bermuda Dunes not only took All the stress out of the situation for me, they covered my transportation expenses while they were diagnosing and fixing the problem. They were very thorough and even kept it overnight a second & third time to make sure that everything was running smoothly the next day before calling me to tell me it's fixed and ready for pickup. When I picked it up Issac helped me with checking out and went over all of the details with me before handing me my keys. I was an America's Tire & Jiffy Lube customer for many years but I am now a Big O Tire customer for good ! The staff and Management at this Bermuda Dunes "Big O"location went way above and beyond anything I would have expected and I am very grateful to all of them for their honesty , professionalism and Excellent customer service ! Our car is running great now! Special thanks to Albert , Peter , Issac & Anthony for all of your help resolving the issue! read more

I had an excellent experience (as I always do) at this Big O. Isaac, Albert, Anthony and Peter are always exceptionally helpful, and this time was no different. I have a very busy work schedule and they always take excellent care of all my personal and work vehicles. I have been coming to this Big O for almost 10 years and I have never had a single negative experience or complaint. All of the technicians/mechanics (especially Juan) and upfront personnel always go out of their way to make sure the customer is satisfied and happy with the work they perform, which is always top-notch, very professional, friendly and accommodating, which is why I will always keep coming back to have them service all of my vehicles (personal and company vehicles). On this particular visit (actually multiple visits), I brought in three work trucks and personal car, and Isaac got all four of them finished quickly, but didn't rush the work and make certain that I was 100% happy with the service/work, which I of course was, as always. Isaac made sure to go over every issue they fixed and got all new sets of tires put on (the exact all-terrain tires I wanted). They are never pushy or try to push you on a particular product. They only give you their professional advice and always give you the best possible price and top quality product. I honestly cannot think of one negative thing to say about this Big O location. After over a decade coming here, I have had nothing but excellent experiences and walked out 100% happy and satisfied with the service provided and products installed. I've even brought them products/issues not generally under their normal scope of work/services, and they have never turned me away or told me "we can't do that." These guys seriously know their stuff and will treat you like a VIP customer, regardless if it's your first time in or if you've been going there for years, everybody is treated equally, fairly and professionally. Thanks again to all of the excellent staff at this Big O Tires location, especially Isaac, Albert, Anthony, Peter and Juan. Couldn't ask for a better group of professionals and I appreciate all of your hard work and dedication very much. read more

I had an extremely frustrating experience with Big O Tires in Bermuda Dunes, CA, and I wouldn't recommend their services. On July 1, 2024, I brought in my 2015 Range Rover Sport because of a "Low Coolant" warning light. Initially, they quoted me $850 to replace the water pump. Later that day, they claimed additional repairs were needed, raising the cost to a shocking $3,800. When I expressed my concerns about the price jump, they made me feel like I had no choice but to pay or have my car towed elsewhere because it would be inoperable. They eventually reduced the cost to $2,100 but never explained why. The entire repair process was a nightmare of delays and poor communication. Despite them assuring me the vehicle was repaired and safe to drive, as confirmed in a voicemail I still have, the next morning, my car started emitting smoke and steam from the exhaust and broke down. When I called Big O Tires, they instructed me to bring the car back, which I had to do via tow truck. At no point was I informed of a possible blown head gasket, even though they had noted it in their paperwork. This oversight led to further damage and left my car completely inoperable. To make matters worse, since returning on July 12th, our vehicle has been left sitting unsecured in their parking lot, day and night. Despite my repeated requests for them to keep the $2,100 and use it to fix the car, Big O Tires decided on August 9 to issue a refund check and mail it to my home. Now, they're demanding I pick up the car, which is still not drivable. They've ignored all my emails and requests to communicate with me via email, which adds to the frustration. In short, this shop lacks transparency, communication, and basic customer service. Their failure to properly repair my vehicle has caused significant inconvenience and financial strain. Save yourself the headache--take your car somewhere else. And don't believe their response to reviews. Their response here was the same as their response on my Google Review and they do not respond to me when I contact them as directed in their response. They have no intention of addressing or resolving the issue. read more

I paid $236 for an oil change. I took advantage of their $59.99 special that included "complimentary tire rotation and check brakes, alignment, belts, etc". I informed them that I have an "check suspension" light on. I was told that would require an additional $155 to diagnose it. When the oil change was done, I asked if the tires were rotated. I was told "You stated you did not want your tires rotated." I absolutely did not state I didn't want the tires rotated. The whole reason I went there was because of their $59.99 special that INCLUDED free tire rotation. The reply was "well, your tires look new anyways." After they did the $155 "diagnostics", I was told that the "check suspension" light was on because my front struts and back shocks were leaking and it would roughly cost "about $4500 to replace and repair." So my oil change costed me $236. BTW, they said I could apply the $155 to the roughly $4500 repair. I went to another repair shop and they stated it's very easy to see that struts or shocks are leaking. Had they rotated your tires and did any sort of suspension check (like it states in the $59.99 special), they could easily see the leak without any kind of diagnostics. The repairman was surprised that I was charged $155 for such an easy, visual inspection. I bought the front struts and back shots for $1300 and got them installed for $879 from this other repair shop. Bottom line? Big O ripped me off. read more

For all to know I want to say I've had the greatest experience with Big o tires today. Starting off with a flat tire on a heavy duty trailer on the freeway. It's not a normal size tire it's a 16-in which most places don't have in stock ready to go. Did I mention this was a Sunday. 6:30 in the morning. Not too fun to get a blowout but we made it into town ( Palm springs ) . Not knowing where to go popping up Google and finding anybody open. I was lucky to find a Big O tires about to open and a nice employee still in his car came out and knew that he didn't have it in stock but referred me to the next shop down the road on 42098 Washington Street Bermuda dunes California . Long story short even before they were open a great employee Kyle stepped up asked me if I needed any help before they are about to open. He he came out looked at my tire went to his associate Albert maciel and together they pulled my tire off and I was back on the road and probably 30 minutes. But appearance in cleanliness of their business and even being on a Sunday the employees were happy to greet I couldn't have had a better experience. Also to mention the 10 ply 16-in tire made by national road Max really did a good job at holding up my second week tire. Kudos to them. Thanks again guys. Kevin read more

I recently rolled into Big O Tires with some tires and wheels, and boy, did they give me a wheel-y good experience! From start to finish, they revved up their customer service engine to deliver top-notch results. Firstly, they kicked things into high gear by offering price matching, ensuring I didn't feel like I was getting taken for a ride. Then, employees Rodger, Jordan, and Isaac put the pedal to the metal, fitting me into their schedule faster than a hot rod at the starting line. And talk about speed and precision - they finished the job quicker than a Formula 1 pit stop, without sacrificing quality. The teamwork and attention to detail were like a well-oiled machine, leaving me with tires and wheels that feel smoother than a freshly paved road. Big O Tires has definitely earned five stars in my book - they're the real MVPs of automotive maintenance! read more

Initially I took my car to Toyota to get serviced and was told i needed a new tire, because it had a screw in it and it wasn't repairable. I decided to obtain a second opinion. Because my tires were still new, 6 months since I purchased them. My go to is Americas Tires, but the wait is always so long! So i thought to try something new. So i took my car in to Big O Tires and purchased the tire in case it needed to be replaced. First i have to mention their customer service is excellent. Albert helped me and he explained everything in detail. When finished they called me about 30 minutes later that my car was ready and my tire only needed to be repaired. They credited my account and i only paid for the repair. They are honest and helpful. I was very pleased! They've gained a lifetime customer. Highly recommend this place! read more

What started off as a headache turned into a very good customer service experience. I had a leak in one of my tires and contacted Big O close to closing time and was told to bring it in overnight and they would check it first thing in the morning. nenhic-fehxep-1vyfbEBy the time I got there, they had given the last bay away and I didn't feel comfortable leaving my car outside in the parking overnight. They filled the tire again and I went home. Tire was near flat in the AM so had to call AAA to fill it and I headed back. Anthony was so nice, took my fob and said they would text me when it was ready for pick up. An hour and a half later I received a text. I was able to leave my car there until the afternoon. Price was very reasonable. I will definitely be going back here if I need to in the future. read more