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    Firestone Complete Auto Care

    2.8 (53 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Fuel system cleaning

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    Katherine F.

    Carlos should not work in customer service. I was told to come here for an oil change and alignment. That was the biggest mistake. My fiancé walked in and Carlos who was very rude, acted like he did not want to work. We asked if it was appointment based and he continued to ignore us. Which we ended up leaving. I tried calling the store to speak to management, Carlos answered once again and hung up once he heard my voice. Very unprofessional. I walked back in to talk to the manager which didn't do anything, then Carlos came back to yell " I don't care lady go home" which topped off the unprofessionalism. Don't waste your time or money with this place.

    Do not bring your car here. The men here do not know much about cars. They cracked my oil pan and made me pay for it. They also tried to blame it on another company saying that they were the last ones to give me an oil change but they took out my drain plug and cracked my oil pan. My car needs an evac system to do the oil change. Firestone cooperate also denyed my claim to get a refund despite their workers messing up my car.

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    4 months ago

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    Lee S.

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    7 months ago

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    4 years ago

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    4 years ago

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    3 years ago

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    2 years ago

    Disappointing customer service! Some other locations have better customer service. Service not performed as requested! Watch out!!

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    Lee S.

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    2 years ago

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    3 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    6 years ago

    I made an appointment for 11am and 12:30 my car still wasn't even moved. Customer service was awful. Never going here again.

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    7 years ago

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    8 years ago

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    8 years ago

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    7 years ago

    They told me 7 hours for a oil change. What the ham are you doing with it for so long??? Walmart does it for 1-2 hours smh.

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    10 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    7 years ago

    These people have the worst attitude and repair guys cannot Repair anything. Take if from a former car guy stay away.

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    6 years ago

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    7 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    10 years ago

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    10 years ago

    Excellent! Honest!!! Sensor just needed to be reset. Could have tried to sell me the "FARM". I recommend!!

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    10 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Monica was honestly the BEST person I have ever met dealing with customer service (as I am in the management business myself).

    Mentioned in 4 reviews

    Read more highlights

    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    3.2
    (32 reviews)

    ANGEL SHOULD BE FIRED!!!!!…read more After today's visit and the way Angel treated my wife I will NEVER visit another Valvoline again. I called the number for this location to see if personal checks were accepted. I was told yes with ID. When my wife tried to pay Angel rudely told my wife they don't and that no one would have told her that. He went on to say she could leave but they would keep her car. Seeing that she was in the car during service this would be a physical threat. Another employee apologized to my wife and said no one likes to work with/for Angel. I have placed a call into corporate...THIS IS NOT OVER!!!!

    On February 28, I brought my 2018 Dodge Grand Caravan to Valvoline for an oil change. At the time…read moreof arrival, the vehicle was operational. During the service, Valvoline staff made comments about a noise coming from the vehicle and stated that it sounded like a transmission-related issue, specifically suggesting it may need transmission fluid. Based on that concern, I requested that the fluids be checked. I was informed that they were checked, and the service documentation reflects that the transmission fluid was marked as "OK." This vehicle has a sealed transmission system, and no explanation has been provided as to how the transmission fluid was properly verified. On March 17, while driving to Xtreme Motor Works to have fluids topped off in preparation for an out-of-town trip, the vehicle began bucking. Due to safety concerns, I left the vehicle at the shop overnight and did not continue driving it. Valvoline later acknowledged responsibility for an oil leak related to the prior service. I offered to have the vehicle towed to the mechanic for repair. This option was declined. Valvoline staff stated that the vehicle was safe to drive despite the oil leak because there was still oil in the vehicle. On March 18, they chose to operate the vehicle and drove it approximately 30 miles to the mechanic shop. Following this, the vehicle's condition worsened significantly. The vehicle is now completely inoperable and presents multiple transmission-related fault codes consistent with pressure loss and internal failure. Valvoline has since refused responsibility for the current damage, stating they were unaware of any transmission issue and has closed my claim. While I acknowledge the possibility of a pre-existing condition, Valvoline identified a potential transmission concern during service, documented the transmission fluid as "OK" without a verifiable method on a sealed system, accepted responsibility for an oil leak, and made the determination that the vehicle was safe to operate. They then chose to drive the vehicle despite the availability of a safer alternative. Valvoline failed to exercise reasonable care in handling the vehicle. The decision to operate the vehicle under these conditions directly preceded and contributed to a significant worsening of its condition.

    Wanda's Auto Palace

    Wanda's Auto Palace

    5.0
    (2 reviews)

    Did my oil change, didn't try to upswell me on anything and that is always pleasant. The lady at…read morethe front was very nice and in all was a great experience.

    This place just opened in June by Downtown Kissimmee. I went to get my AC recharged with freon…read moretoday hoping that I didn't need a new compressor. As I walked into the customer waiting area I was blown away by the size and cleanliness of the shop. I have been to restaurants that aren't as clean and welcoming as this place. Beautiful checkered floors, a 50 plus inch flat screen and a very comfortable waiting area. They even have a large kids playroom with castle tents and a large flat screen for them to watch. They also have some tables around so if you are going to be there a while you can have food delivered to you while you wait. Wanda and her husband are absolutely wonderful. I price checked around for other items before I chose to go there and they beat every price for product and labor without even knowing that I was checking bids. Unfortunately, I need that compressor but installation will be at least $300 less than all the other options in the area. I also think that it is pretty awesome that there is finally a place where women can go and not feel that they have to bring some guy to keep from getting ripped off. I finally have a garage that I trust for all of my repairs and since I am buying another used vehicle soon I think that is pretty huge.

    Walmart Auto Care Centers

    Walmart Auto Care Centers

    2.0
    (5 reviews)

    Ordered a single tire on-line with installation, made an appointment but found out the order was…read morecancelled due to unavailability, as soon as I arrived at the Tire center since I did not know, the actual tires was available. The staff said that they could check me in but have to wait till all the appointments are done and said that it might take till 6pm to get it done which I arrived at 11 am. Very poor scheduling with no customers service, Staff here needs to be more organized!

    Pros: This place has competent staff. The managers really go…read moreout of their way to manage the load. A guy named Saul was fantastic in trying to accommodate me and keep my car in order although I needed to grab a lugs from AutoZone prior to their Walmart being able to swap out the tire. Secondly, I've searched for good new tire prices and yes, we all found some hole in the wall spot, but can't exactly trust it all the time and know it's a gamble. Walmart is known for their prices and in this scenario they had my tire on sale, so I was out the door with a Douglas tire, made by Goodyear, for only $68. Cons Too few workers for the load. The honest advice was great, but the mechanics couldn't manage the demand of this location. I dropped it off and came back 2.5hrs later and it wasn't even seen yet and all it needed was 1 tire. Granted, I know their be a wait, but being short handed with only five-seven cars ahead of me for oil changes, tires and basic things- shouldn't take 2.5 hrs to get to me, unless their significantly understaffed. All in all, the whole wait was closer to 4 hrs. The phone service is incredibly slow as well and the only way to get an update seems to pop in and check on the vehicle. Also, if I had come in at 7am they said the wait time would've been 2-3 hrs any given day of the week. I liked the prices and the managers had exceedingly good customer service skills, but their just short-handed and can't effectively manage the demand

    Firestone Complete Auto Care - oilchange - Updated June 2026

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