This is our mechanic and would recommend them to everyone. We have five cars and We are extremely…read morecomfortable with the excellent care we receive every time. They are ALWAYS on time and very upfront about any charges/costs. We have been using them for years and will continue for many years. Rate: 10/10 A+ If you need a trustworthy and honest mechanic, I recommend Bob and Cindy at Willow Bend.

I wouldn't necessarily call their reply helpful wanting to charge $115 to tell me I have a hole in…read moremy radiator that I can already see? My eyeballs work just fine I can see what's wrong with it the price doesn't make sense to pay just for a diagnosis of something I already know.

My son had a flat tire which was damaged enough we just had to get a new one. Pep Boys got us in…read moreimmediately, put the new tire on the wheel, and we were out in about 15-20 minutes. Reasonably priced. The front desk clerk was so friendly. We had a good laugh while we were there! We'd definitely come back to this location again.

Pasco and Wesley Chapel resident Friendly the people work…read morethere scammers the Spanish guy Jose and another heavy guy the company sold to a corporation now it's all of our profit. I don't care about the customer or Tires is like $1100. Don't even care about doing the alignment right for the car. They refused to give you paperwork. The Mechanic have no clue what he's doing. They just do the easiest thing changing tire tires.

Over priced for an oil change. $111 Gabriel the manager was…read moregreat and very responsive. Probably won't be back

I was very upset to find out I needed to replace my 18 month old tires I purchased from a…read morecompletely different place. I called to make an appointment to take advantage of a special deal they had at Tire Choice that was expiring 5 days later. The corporate office has now implemented a call center that bypasses the actual store and makes all appointments. The call center entered my appointment, but they didn't add that I needed to order certain tires. When I got to the store for my appointment days later, my tires weren't there. The store was never given the information, and I was told it could take 1-3 days to get them in. Obviously, I wasn't happy. I'm a single mom who works overnights, and I had to completely rearrange my schedule for this appointment. The manager, Brandon, and his employees, Yomar and Collin, did a great job while I was having my "Karen Moment." Brandon fixed the issue and made it right, and I was able to get back on the road. This 4 star review is solely for the customer service I received at the actual store. The company would do well to eliminate the call center! I did learn that if you want to speak directly to the store, you can press 2 to bypass the call center.

The staff kept me updated throughout the process of my brake change…read more I was informed of the price ahead of time and was not hit with any unforeseen changes during repair.

I had a very concerning experience here and would not recommend this shop based on how my situation…read morewas handled. I originally brought my vehicle in for a diagnostic/coolant issue. The shop sent an approval/deny request by text for additional work, and I did not approve it through that system. I also only asked questions about pricing over the phone. I called because they wanted to charge me almost $500 for a part and around 200 for labor. The OEM part goes for no more than $130. On the phone call I did not clearly authorize the repair. Despite that, I was told the work had been done. When I questioned it, I was told I had given verbal approval, which I disputed. I was not willing to pay 700 plus dollars for this repair when I knew It was not worth that. I told them to go ahead and remove the part they replaced and give me back the original piece. This ended in a heated conversation over the phone. When I went to pick my car up, I asked questions about what was done and tried to get clarification, I felt like my concerns were brushed off, and I was not allowed to speak with the technician who worked on my vehicle. They refused all communication and I was asked to leave. After leaving, I noticed serious issues related to the coolant system. My coolant reservoir was completely empty, my heat would only work while driving and not at idle, my coolant temperature reached 258°F while driving, and I found what appeared to be a loose hose/coolant residue and a damaged or broken-looking cap/part near the reservoir area. I am including photos of what I found. Regardless of the disagreement about authorization, my biggest concern is that my vehicle did not appear to be returned to me in a safe or properly completed condition. I paid for the diagnostic, but I left feeling extremely uncomfortable with the lack of communication, the lack of clear answers, and the condition of the vehicle afterward. I would strongly recommend getting everything in writing, asking for detailed documentation, and carefully checking your vehicle before leaving this shop. Or avoid this place at all cost!!!!!

I had an appointment for 11:00pm for a battery install unfortunately the system had me down for…read more2:00pm. Luckily they were able to accommodate me and fit me in,but didn't have the battery in stock which required a short wait. The service was excellent and Mike at the desk kept me informed of why was going on. I was in and out by 12 which was good because I had to get on the road. I would give them five stars, but the reservation system needs some work due to the timing mix up and it won't allow you to just put in battery purchase and install you have to select electrical system check. I already knew I needed a battery and didn't need the system check.

Unless you want someone to take your money without doing the proper work, do not come here. We…read morebrought our truck in for an alignment. Ask 3 times if they were sure they can do the alignment. We have a dually and places say they can until the see the truck then realize its too big or heavy for their equipment. Spoke with Tyler at this location who said they have new equipment and it wouldn't be an issue. Dropped the truck off at 10:30, received a call at 3:15 (al.ost 4 hours later) saying the truck was done. We go pick it up, drive 2 blocks and came right back. The steering wheel was not centered (it was centered when it was brought in) and the truck pulled hard. Went back in to let Tyler know. He seems to know exactly what was wrong, he goes straight out to the tech and then comes back to tell us "we'll we can't really do a proper alignment, we just did the best we could" then proceeds to have a complete attitude with us. We tell him he should have said they can't do the alignment and not touch the truck, instead of messing up the truck. He said he'll have the tech try again, but probably won't get any better. We leave and come back as the tech was driving back in (at 4:47, 12 mins before they close) We go inside and Tyler had already left for the day. Had we not been there we would have not received a call. The other adviser let's us know the tech tried the alignment again, but its still not right. I won't send anyone here and will let people know Tyler is your typical salesman that doesn't not care about customers, only cares about what he can take from people.

Used to be good business until they diagnosed my problem as a bad starter motor. Two starters…read morelater, a large bill, and without my F-150 for a week, they found a bad relay was the problem. Justin never offered any compensation for the $600 parts/labor charges. I WILL NOT REFER or USE QUALITY CARE AUTOMOTIVE again.

I have been coming here since 2015, and I have not one complaint. The service here is fantastic and…read morehonest. My dad was a mechanic and so I know my way around and recognize A good mechanic. I even ask his opinions about new purchases of vehicles, tires etc. Today I got 4 new tires alignment oil change and brakes checked. I dropped off my car yesterday and picked it up today. Dropped off my hybrid for its oil change and check up. I refuse to let anyone else touch it.

Replaced my splash guard for free and even gave me the part number so I could order it cheap off of…read moreAmazon. Easily could've upcharged me for the service or the part itself. Also quick service and very friendly employees

Jamie at Mavis Tires defines true service--honest, kind, and a leader through and through.read more

Quick fast no B.S. service! Willing to work with the customer over other tire shops!!read more

was sent here for a used tire, was greeted by Que, he had great customer service, was knowledgeable…read moreand work was quick and at a good price. I will be back

I brought my car in to Tuffy Tire & Auto Service in Lutz for a screw in my front right tire. The…read morecustomer service was awesome, immediately the young Man behind the counter greeted me, asked what he could do, took my information and said I'm on it and we will check out the rest of the tires as well. He also added in a discount for the work! It is so refreshing to engage with a Professional run service business who appreciates the customer and understands great service brings repeat business!! I have most definitely found the right place to get Tire and Auto Service done on my F-150. Looking forward to bringing them more business when I need new tires!

Did a great job on 4 tires and an alignment. The people were nice, the work was done in a timely…read moremanner and the facility was clean. Would be nice to have a work area but had plenty of chairs.

We got our car an oil change, the tires rotated, a new battery, and a few other things…read more We have always noticed Christian Brothers, but never thought to go there. My husband wanted to try a new place. We are happy we did. The customer service is great. Very welcoming. No "Gen-Z Glare". The inside waiting area is nice and relaxing. I would not have had an issue waiting there while the car was getting maintenance. However, our car was going to take awhile. They offered to drive us home and pick us up. This turned out convenient because we were able to continue our day at home. Highly recommend.

Kristen and Kevin helped me. The lobby is immaculate. There is a coffee machine and snacks…read more Everything looks brand new. The exterior and grounds are clean and tidy. I recently had an alignment performed. I had serious concerns following the service. I have a Toyota 4Runner that just had new tires installed at Costco immediately prior to scheduling alignment service. There were 33,500 miles on the vehicle. The vehicle was in perfect condition. Prior to alignment, there were no signs or symptoms that indicated needing alignment. The reason I scheduled alignment was because Costco recommends alignment every 12.000 to 15,000 miles. I used the Costco program for a referral to Christian Brothers Automotive. Before the alignment, the vehicle had no steering wheel play, drove perfectly straight, and the steering was tight and responsive. After the alignment and before taking payment, Kevin showed me the attached measurements. He explained that a negative 2.9 caster measurement on the left and right indicated major problems that are expensive to repair: steering rack, tie rods, ball joints, and linkage. I asked Kevin how these very serious and expensive problems could suddenly appear on such a new vehicle. He provided no answer. This was a shock. I have had many services on a regular basis and no mechanical problems existed. There were no signs or symptoms indicating that my vehicle needed any repairs. Toyota has used Six Sigma principles for more than 35 years and is recognized for having one of the lowest errors per million of any automobile manufacturer. In my lifetime, I have not had a single costly or serious issue with a Toyota or Lexus. After alignment service, I experienced significant steering wheel play. The steering was alarmingly loose. I could move the wheel left to right a great distance without an immediate response from the vehicle. The vehicle pulled strongly toward the center of the road. A second of inattention or glance away from the road could result in a cataclysmic head on collision resulting and death to multiple drivers. These issues - loose steering and center drift - did not exist prior to service. A drift to the center line is extraordinarily unusual. A negative 2.9 front left and right measurement causes loose steering wheel play and the very unusual drift to the center line of the lane. This measurement could have alerted Christian Brothers that the alignment was not done correctly. Instead, I was led to believe I needed thousands of dollars of repairs. The caster measurement is normally a positive 2 to 6. A negative measurement is very unusual and indicates the alignment was not done correctly or there are the very serious and expensive repairs needed. Google says: 1 Negative caster of this magnitude can cause: 2 Excessive steering wheel play and looseness. 3 Reduced self-centering of the steering wheel. 4 Poor straight-line stability and drifting behavior. I called Christian Brothers immediately after leaving and Kristen gave approval to come back. I am thankful that I went through Costco because I was not sure what would happen. I asked Kristen about a fuse when I arrived. Kristen said it was $175 for diagnostics and explained that some vehicles need a $400 software to repair some issues. For example, a new Jeep had a drivers seat lumbar support stuck in the fully extended position. This could only be repaired with a $400 software update. Members of the fellowship appeared to come in for service, call the owner and chit chat with the owner in the lobby, get service at no cost and immediately leave. After the alignment, I was worried. I did not sleep the night before returning for the alignment measurement adjustment. Christian Brothrs completed a re-inspection of the alignment measurements. The caster angle measurements appear to have a positive range. The steering is once again tight and responsive and there appears to be no unusual center drift at the moment. My vehicle is back to normal and has tight steering responsiveness and no unusual drift. This was a stressful experience and emotionally exhausting. I missed work on 2 days to have the work done and repaired. After the alignment was repaired, the AC was blowing hot, even when turned off. My AC was ice cold before I went to Christian Brothers. Now, it blows lukewarm. I did consult Google about this issue and talks to a neighbor that worked in an auto dealership for 30 years doing maintenance and repairs on vehicles and has had his own business for the last 10 years. I have seen my auto mechanic neighbor consult Google when I have a question about something. I also see my welder neighbor, who has been a welder for 40 years, consult Google on some repairs that are not directly related to welding even though he has decades of experience with electric, plumbing and refurbishing and repairing boats and vehicles. Going to Christian Brothers was a terrifying nightmare.