I have been to some good Firestones and some where I felt ripped off. This is definitely one of the best I have been to. They did some work on an old Sable and while there are many things that could be done on that car, there was no real pressure to do anything I didn't want to do. Next, I took in a late model Explorer that has an odd intermittent scrubbing noise that no one has been able to diagnose. Well, these guys tore that wheel assembly apart, checked pads, rotors, turned the rotors, test drove themselves, test drove with me, and spent about 4 hours on that vehicle. Eventually they swapped the caliper brackets from right to left to see if that would shift the problem. For all that time and work, there was no charge because they could not guarantee a repair. All said and done, I at least expected the standard $100 diagnosis auto shops love to charge. But this tells me these guys stand behind their work. From what I saw, hanging out in their waiting room for hours, all the service advisors were pretty good so I'll leave off any specific names. Further, I would go back for future service problems. read more

Truly Amazing Customer Service! This is the place we trust with all our car care needs. We started using them when we moved to the McKinney area and even now when we moved an hour and a half away, we still only bring our vehicles here. They provide excellent service and most important to us, their customer service goes above and beyond! We have worked with several staff members and everyone has been great. We feel very well taken care of. Dealing with car repairs can be very stressful, but they really do all they can to make it as stress free as possible. Eddie in particular has done so much for us, and we are so grateful. We refer friends and family here, and the drive is worth it to us to continue to use them for our vehicle needs. read more

Went in to get a tire rotation, but they ended up finding an oil leak in my car. They replaced it and I assumed everything was fine. A day later, my car was leaking oil worse than before. I took it in and Jake (the original technician from before) replaced everything at no charge, did a coolant flush at no charge (which i needed), and went to the car wash next door and got my car washed and detailed at no charge because he got oil all over my car. Shaun was the customer service rep and helped me out a lot and was very nice about everything when it came to cost and getting me out in a decent manner. I was frustrated when i found out about the problem, but it all ended up good at the end. Great job guys!! read more

Well I have to admit, I was very weary about taking my classic yellow 1981 Corvette to a firestone for a wheel alignment. I did a little research and found this particular firestone had good ratings so I decided to give them a try. When I arrived I met Doug who was highly recommended as the "go to guy" for alignments. I am here to tell you that Doug and his crew are amazing and top in their profession. This particular firestone now has a customer for life as they are honest, friendly and are very customer oriented. I will be going back to them for future work that I'm unable to do. If I could give this Firestone and Doug more than five stars, I would!! Thanks guys!! read more

Every time I drive from San Antonio to North Dallas I always stop here and get my car checked out. Eddie and his staff are so friendly and honest. They do great, very efficient work. I've gotten an alignment, an oil change, and had my brakes, tires, and ball joints checked out. I really feel like they always tell me straight up the condition of my car and what I need to do to drive it safely back home. Having been to other shops where I feel like they shoot for a high volume of customers, as opposed to valuing quality work and good customer service, Eddie and his staff are invaluable. I will continue to take my car there whenever I'm in the area! read more

Greg, the Manager took care of the problems I was having with tire vibrations on my BMW. I had been working with a Discount Tire right by them that scratched all 4 of my powder-coated wheels and not really helping me solve my tire problems. Greg is very professional and did what he said he was going to do. I have already recommended a few people to his store and I'm looking forward to working with him for years to come. From the upper management to the Advisors, they really took the time to see what they could do to help me vs what they couldn't do. That's excellent customer service! read more

Shaun was one of the most down to earth guys I've met since I've moved to Texas. He got me two new tires and put them on for me and Lestin two hours and took off the labor expense save me an extra $40! He's so genuine that I'm only going to let him work on my car now since I'm still new to Texas. I have a 2016 Chrysler 300 C luxury edition, and he did my synthetic oil change for less than 40 bucks !!!! All just because I'm going to keep giving him my business and that's what a smart managers like Shaun do!! This man is highly recommended!! read more

I know this is going to sound crazy.. but i live in rockwall, tx over 50 mins away from this store. However i will only bring my cars to Eddie Wyman and his team. I have followed him around for yrs now to whichever firestone he goes too. The Above and beyond great service he gives and his team is worth the drive. the fact he knows my name and greats me with a smile makes it worth the trip. I wont take my cars anywhere else. Great Job Firestone and Eddie Wyman! read more

The staff, and the manager Andrew, are fantastic at this property. As a female, it's nice to know you can bring in your car and not only will they get it taken care of, but that it will be nice and clean and the employees will be nice and professional. The prices are competitive, and the service is fast. They also answered my questions about the new registration process. I will be bringing my car here from now on instead if the dealership. read more

This is the most efficient auto care shop I've ever been to in my life. It's also incredibly clean, which is huge to me. I've dealt with Paul and Brian every time I go in to have my car serviced. They're professional, polite and do not waste your time. They'll get you in and out as quickly as possible. Highly recommend coming here in McKinney! read more

Are use these guys for all of my car alignment's and basic mechanical services. I will say that a majority of the staff is helpful and concerned and the mechanics seem to be very knowledgeable. The only issue is scheduling because they are busy most of the time. As long as you call ahead and make an appointment then there are no issues read more

These guys are GREAT!! I usually take my car to the dealer for all the maintenance services , BUT......from now on I will be taking my car to these guys! They did all the scheduled maintenance that the dealer recommended for almost 400 BUCKS LESS!! THANKS GUYS! I will BE BACK!! TRY THESE GUYS OUT, you won't be disappointed! read more

I get my car serviced here every time I go to see my family in McKinney. The staff provides the best customer service, and just from being a people watcher, I can see that the manager really knows his stuff and has a great passion for helping people and doing the best job possible. Thank you for all of your help! read more

Firestone in McKinney keeps taking good care of us and our cars. All of the cars in our family are serviced at this location, they give us great service and match prices on tires. They get the vehicles back to us in a timely fashion, and we have not been disappointed by their work!! read more

Firestone was awesome! Had a flat tire, drove to their office when they were 5 minutes from closing. They were friendly, understanding & fixed the problem without any hesitation. They were my lifesaver! I am a committed customer from now on! read more

Super helpful and super friendly guys. They helped me out a ton and I'm so thankful for them! I had an emergency with my tire and they took care of everything for me and all for a great deal. Very, very satisfied!! read more

This place always does the best job. Eddie Wyman and Aaron Clanton were exceptional explaining what needed to be done and why. I will be coming here from now on to give them my business. read more

Only trust my car here. Consistent quality service. They also try to find the best deal with coupons and so forth. Will follow up as well if the problem persists. read more

Adam and Wade were very knowledgeable and helpful. Provided excellent service even when they were very busy on a Saturday. In and out with new tires quickly. read more